My money got stuck in the atm. Staff gave me the run around. However once I got in touch with Jeff…read morethe branch manager not only did he assist me efficiently and quickly but he was very remorseful about my bad experience. Not even 10 minutes later he called back with an update about his conversation with his staff on my behalf. I appreciate a follow up especially one so quickly and efficiently. Thank you Jeff and I hope this review finds you in good spirits. ~Mrs. Hughes

I am disappointed with my experience at Huntington…read more I opened an account online, via an Instagram link, with a promise of a $400 checking bonus after receiving at least $500 per month in direct deposits over 90 days. After I opened the account, I never received any confirmation that the offer code had been applied. I called several Huntington branches to ensure the code had been applied correctly, and finally, one answered. The lady told me there was not a way for them to check if the offer code had been applied, and that I just had to wait and see if the bonus showed up after 90 days. She said a banker would call me back, but I did not receive a call back. I then stopped into my local branch a few days later, and asked a banker if the offer code had been applied correctly. He assured me it was applied correctly and that I would, in fact, receive my bonus offer. After 3 months of successfully depositing $1,000 per month in direct deposits, I never received my $400 bonus offer. I called customer service this time. They tell me an offer code was never applied to my account. So why couldn't any of the branch employees tell me that in the beginning? I then cancel my direct deposit and transfer my remaining funds out of the account. Then, a few days later, I notice my account is overdrawn. I received a $10 monthly service charge due to not having an active direct deposit. I went to another local branch to see if after all the trouble I'd been through with the account, they could waive it for me. I planned on closing the account anyway. The lady working told me she could only reverse the fee if it were an error she made, not a mistake someone else made. So, I ended up paying the fee and closing the account. The entire experience was a waste of my time. I am a banker at 53, and I am appalled at the lack of knowledge the branch representatives have at Huntington. At 53, fee reversals are given graciously, and bankers are trained to look up if offer codes have been applied correctly or not.

liars they lock ur card till 3am fir no reason I'm so pissed I'll never work with them againread more

That was greeted with a very kind good morning and there was no wait line and I completed my…read moretransactions in a timely matter. Everything went well.

Jennifer Gomez a Personal Banker representative helped and resolved our issue immediately. I am…read morecompletely satisfied

I have called the main branch located on fountain sqaure at least 6 times in the last few days…read moreduring business hours and nobody picked up the phone. I went through a million automated operators. It said, if you have quuestions about foreign currency press 6, the phone rang and rang and rang. No messaging service, no machine, and no person. I'm out.

January 2 2026. On hold for 29 minutes. Called back...again told that they have a high number of…read morecustomers in the bank. Does that mean I am not a customer? Now I see here below where I am entering my review PNC has this line "Don't leave us hanging". Wow you guys are beyond help! If you don't hire enough staff you should be doubly cautious in what you present as your comment directed to a customer on line!

The branch manager, Mark, as well as the rest of the staff, including Brittany and Natalie, are top…read morenotch. I have always received friendly, fast and efficient service at this branch.

Always very eager to help resolve any issues Kind customer service mason branch. Been with them 10…read moreyrs never a problem:)

Since the former long time (D.S.) CEO retired, the overall service has declined - A LOT! Existing…read morepersonnel are nice enough but seem to be under a lot of stress because their count has been reduced. The web based site is often not working and having to be on-hold for greater than 10 minutes for the one active employee to answer is not good. We have determined that transferring our IRA to the GCCU is NOT GOING TO HAPPEN. As members since the 1970's when it was a little office on Central Parkway, we are really disappointed in the way it has become. Note to the current CEO: There is a need for substantial improvement. 08/27/2025

"One star" doesn't begin to say enough! Over six months…read moreafter our father's death, my sister and I have not received a penny from his great-aunt's generation skipping trust. DO NOT TRUST 5TH/3RD BANK! They don't want to let go of YOUR money. They will do everything they can to hold onto and benefit from YOUR money for one more day...and one more day...and one more day...ad infinitum.

The staff is friendly and helpful, however it is located in a congested area of madisonville…read more Traffic is always heavy.

Came by to get paperwork notarized. They always have a notary on staff. The wait is never too long…read more We have also come here to sign for a home loan that we took out in a different state. The staff here are very accommodating and helpful. They double check things and make sure to take the time to answer questions and seek help if something is unclear. Highly recommend!

Literally waiting forever to get a couple of papers notarized. Why do you take so long???read more

I've had nothing but positive interactions with this location and branch. They were extremely…read morehelpful when my children were kicking off their own accounts and even later when kids were living abroad. They have been proactive in helping me get the most of my accounts including adjusting account types to optimize interest as well as other key features. Like all locations, they periodically have new people they are training, but they seem to support them well. Thanks so much team!

Not only are the tellers slow but there never seems to be enough of them. I felt like I was…read moreinconveniencing the tellers by my deposits. Just another old, boring, slow bank.