I always get excellent service at this bank tellers are supper friendly & helpful. Thanks to Lauren…read moreShannon Vaniece & John

I met Lisa out in Mason at Kings Island…read more She's so good that she made it known who she was in just after I waved and said hi to her. She smiled so much that even though I already have a bank account I signed up for an account with the credit union. I got my card cut right away, Lisa took some time to get to know me after all the business was handled and then on top of that she gave me a gift CARD YAAAAAY OMG I wasn't expecting that!! Yaaay

Huntington closed my account yesterday with NO EXPLAINATION. What so ever. The online banking just…read morekept telling me my password was incorrect. When i called customer service they asked me if I have ever been a victim of identity theft. I have not. But even if I had, why are you victimizing people even further by upending our finances??? Just conveniently closed my account right before I was due to receive my opening bonus. I will never work with this 'bank' ever again and will spread the word as far as I possibly can to prevent anyone else from going through this!!!

I always try to have an account locally. I like coming to this bank for some transactions such as…read morewithdrawals from my main bank. Yes, withdrawing from your other bank is allowed as long as you maintain an account with them. The place was never busy now crowded, which I prefer. The staff seemed very helpful, polite and attentive to the costumer's needs. Yes it's not crowded, but for the time I was in the bank I observed that there was a continuous and consistent stream of costumers coming in. I highly recommend this place, and would continue doing now with them.

This has been my bank since I was 16 years old. I have had all of my accounts and loans here with…read moregreat service.

Love this branch!! The workers are incredibly friendly and can help you with everything you need. I…read morehave never had a problem using their services and have been banking with them since I moved to Ohio 8 years ago. Convenient location on Main Street in downtown Mason. Interior is lovely and there is an ATM in the drive thru area. Highly recommend coming here for your banking!

Okay, so we are not too pleased with 5/3's new accounts and changes, but we like the fact they have…read morelots of ATMs and Kroger branches, so we'll stay with them a while longer. This is by far our favorite branch. They always give our dog a treat when she goes on bank runs and they are super friendly. They even went above and beyond helping research an online banking matter when the online banking customer service people were no help at all.

I have been with Superior Credit Union on Ludlow since 2018. All of the staff are friendly and…read moreprofessional. I am especially great full to the manager Shelly Watson who has helped and guided me in financial matters. I would recommend your credit union to others. Thank you so much.

If I could give zero stars, I would; this bank is terrible! When you allow your money to go into…read morethis bank... Beware!!! As I sit here now with a lock on my card for no apparent reason, I am being told that they have two other partners, one being Pfizer. Each partner has the authority to lock or unlock your card. This is day two of my card being locked! No food, no gas for my car, and I'm being told that I may even have to wait yet another day because a request has to be made for the other partners to release my funds. I was not introduced to any so-called partners when I opened this account; I have no idea who they are or why they would have a say on my funds! And sadly, none of the representatives seem to have enough knowledge to even explain why my card was locked in the first place. What made me even more upset is after I called and verified that the purchases were not fraudulent, I was told my card was back active! So I tried to make a purchase, but the card still didn't work, so I tried a few more times and then decided to call back to let them know it still wasn't working. The representative then tells me, oh well, because you tried to swipe the card a few times, it's now blocked until midnight. At this point, I'm furious. I then asked for a supervisor who turned out to be even worse than the first guy at explaining what was happening! No one could help me or fix the situation. I was told to wait until Monday to call the actual bank... once again no food, no gas to get home on my end. I understand the protection, but what I will never be able to understand is why, when I verified purchases, my account still stayed locked and is still locked now. I was also told I can't remove the protection! What was even more bizarre was they allowed a cash app transaction to go through while my card was locked! How is this protection?? This bank left me without any valid excuses; they just fed me nonsense to get me off the phone. Thank goodness I was not out of town, stranded. I was with Cinco Credit Union for almost 20 years before Superior came along and changed the name. I don't trust this company any longer; their representatives don't seem to know how to help and also suffer from a lack of proper knowledge. It's like handing your money over to someone unable to communicate. I'm switching to PNC. Pathetic!

Great customer service. Extremely friendly and helpful. I have been banking with Keybank for over…read more40 yrs. I highly recommend

Worst experience there ever. Today was by far the worst. To start off I walked in around 12:20pm…read moreand there were 3 people a head of me. One young man being helped by the person at the counter, and two others standing and waiting in line, and there was a male black branch manager sitting in the office, who didn't seem to care at all of what was going on out side the little office box. The female bank tiller that was helping the young man was taking so long that the 2 customers ahead of me left after what seemed like 15 minutes of waiting. That should have told me to leave as well, but no I stayed. Anyways this older male white male walks in about 5 to 7 minutes later and I thought, oh great relief. He logged in and since the other two customers left, I was up next. I walked up to the till and told him I wanted to a debit card out that I received from work. He asked twice if I had an account with key bank and I told him both times I don't, and that I just wanted to cash my key bank card out for $398.50. I then gave him $2 extra dollars so he could just even it out to $400.50. Well evidently the $2 dollars really confused him because he didn't understand why I was giving him two dollars. So he proceeds to punch things into the computer and starts pulling money out. When I say this person needs training he needs extensive training. He counted the $398.50 three to four times. On the fourth time he placed it near the window so I grabbed it and then he told me to put it back so I put back. I didn't realize he wasn't done, but it seem like it confused him to a point where he had to recount the money, again! Then he asked why i was giving him the $2 and I told him again the amount on the card is $398.50, so the $2 is so that you can give me $400.50 in large bills. I stood there for a bit of time and I see him messing with the computer. By now My patients have gone and I'm getting really upset. He then puts all the money back in to the register and takes one of the $1 dollars I gave him and he puts it in the register, leaving $1.50, my wallet, my phone, and key bank card on the counter, and tells me that he put all the money back on the card and that we will start all over! By now I was livid. Yes I did swear and cus but I was really upset. I asked him why he did that, I didn't even ask for that. I told him I wanted my cash taken out of the card, when did I say I wanted you to put it back on the card? He gave me a blank stare like he didn't know what he was doing. Then he goes back to his computer and then he has the audacity to sit there and tell me "I'm not sure what you want me to do, there's no money on this card, and we have given you the $398.50 in cash you can leave now." I lost it. He sat there and lied to my face saying he's given me cash money of $398.50 when he literally put all of the money back in the register and I'm standing there with nothing at all but a $1.50 and my phone and wallet on the counter. I tell him he never gave me my money, and to tell me where is the $398.50 that you owe me, because there's nothing here on the counter. Again he gave me blank stare! He did ask me to stop swearing but after being lied to like that, no it was well deserved. He tried pushing me to the other lady but she said she wasn't getting into this mess, that's how horrible of a job he did, so horrible that his own coworker wouldn't help him. Then he tells me that he needs to balance his register, and if his till is over by $398.50 then he will give me the money. How incompetent can you be! He needs immense training. I just wanted to leave with my money, I was so upset. Then this black branch manager comes over (yes the same one sitting in his little glass office) cause he asked for his help and literally does nothing. The manager just shrugs his shoulders and and says yes. I got no apology! Nothing, not a we're sorry nothing! Anyways the person balances and calls the manager back and now he needs to be audited. By now I've been in there for 40 minutes. Horrible experience ever!

Great bank for all your banking needs definitely recommend for anyone looking to advance their…read morefinancial goals talk to Peter he's very professional and very helpful

I forget the name of the woman who helped me unfortunately as I was traveling and in a frustrating…read moresituation. I needed cash and to my surprise Bank of the West does not have any nearby branches. I used 1 of their Atms in the airport but there is a really low limit on the amount I can withdraw. Fith Third Bank was awesome enough to help me take out two seperate cash advances and take the time to add me to their system and process the transactions. This bank literally saved my butt. They helped make a trip from California to Ohio not be a complete waste of an entire day and money!! Thanks so much for all your help!

Always very good service and pleasant people. I would sign up for online banking but I enjoy going…read morein once a month & seeing everyone. Sharyn (savings manager) really goes out of her way to help customers with reliable histories with the bank... something I appreciate.