I have been with Superior Credit Union on Ludlow since 2018. All of the staff are friendly and…read moreprofessional. I am especially great full to the manager Shelly Watson who has helped and guided me in financial matters. I would recommend your credit union to others. Thank you so much.

If I could give zero stars, I would; this bank is terrible! When you allow your money to go into…read morethis bank... Beware!!! As I sit here now with a lock on my card for no apparent reason, I am being told that they have two other partners, one being Pfizer. Each partner has the authority to lock or unlock your card. This is day two of my card being locked! No food, no gas for my car, and I'm being told that I may even have to wait yet another day because a request has to be made for the other partners to release my funds. I was not introduced to any so-called partners when I opened this account; I have no idea who they are or why they would have a say on my funds! And sadly, none of the representatives seem to have enough knowledge to even explain why my card was locked in the first place. What made me even more upset is after I called and verified that the purchases were not fraudulent, I was told my card was back active! So I tried to make a purchase, but the card still didn't work, so I tried a few more times and then decided to call back to let them know it still wasn't working. The representative then tells me, oh well, because you tried to swipe the card a few times, it's now blocked until midnight. At this point, I'm furious. I then asked for a supervisor who turned out to be even worse than the first guy at explaining what was happening! No one could help me or fix the situation. I was told to wait until Monday to call the actual bank... once again no food, no gas to get home on my end. I understand the protection, but what I will never be able to understand is why, when I verified purchases, my account still stayed locked and is still locked now. I was also told I can't remove the protection! What was even more bizarre was they allowed a cash app transaction to go through while my card was locked! How is this protection?? This bank left me without any valid excuses; they just fed me nonsense to get me off the phone. Thank goodness I was not out of town, stranded. I was with Cinco Credit Union for almost 20 years before Superior came along and changed the name. I don't trust this company any longer; their representatives don't seem to know how to help and also suffer from a lack of proper knowledge. It's like handing your money over to someone unable to communicate. I'm switching to PNC. Pathetic!

Thank you so much Brandi Miller, for the experience I've had with you in buying and refinancing a…read morecar. You have truly educated me in the process of buying a car. She explain the different programs Cinfed Credit Union has for purchasing or refinancing a car with no pressure and that's the part I truly appreciate. Again, thank you Brandi Miller, You're awesome.

Brandi is hands down the best person to work with, her and I have been working on a car loan. She…read morehas the best sense of humor, was patient with my questions and professional. Brandi was very knowledgeable and able to calm my fears. She is awesome. I wish I had more people like her in my life!!!!

I came in to the bank today for help with setting up an account, Alexis took me as a walk in and we…read moreleft 1 hour and half later. From something I didn't know if the bank would have someone to spend time helping and instructing me through, I found the best one! She is so thorough and patient and will help you in any way asked. We did so much more than I imagine and she helped find the best features and type of account that fit my finances personally. I definitely recommend trying this location out and checking in with Ms. Tackett.

I am the secretary of the Mt. Washington Cemetery Association. We have banked with Fifth Third for…read moreover forty years with excellent customer service. I needed to open a CD today and Debra Smith assisted me in the most pleasant and efficient manner. This is the second time I have worked with Debra Smith. She is the ultimate professional.

My mortgage was transferred to Fifth Third from two other banks, and this is, by far, the worst…read morebanking experience ever. The website consistently fails to recognize a customer who only has a mortgage, and trying to reach a human via their toll free number is impossible. I sit here, on 9/8/20267 on hold for 40 minutes with no answer.

Good customer service. Everyone takes the time to take care of your needs. The drive they gets…read morebusy, but they all manage to take care of the people in front of them as well as the phones and drive thru

This US Bank is located inside one of the best Krogers in the area. Their ATM is always available…read moreand their teller's hours are a little later than most which is nice if you need to interact with a human. Overall a nice bank in a convenient location.

I found myself in quite a dilemma recently. Left my wallet at home & didn't have my debit card, a…read morecredit card or my DL. Stopped at Kremer's market to pick up a few things & discovered my situation. The cashier said she would hold my purchases while I went to secure cash. Don't know what I was thinking...the only credit card I had was a BP card & they wouldn't give cash back on a purchase. Long story not so short...pulled into my bank's branch and explained the situation. The Customer Service Rep politely asked how much cash I needed (only $20) and said he could look up my acct. by other means and help me. With my ss# and signature, I got my cash and went back to pick up my dinner items. Don't know why there are so many negative comments that float around about Fifth Third. I've never received anything but outstanding, pleasant service at each branch I've visited!

This branch specifically always goes above and beyond to ensure I get what I need. I am a student…read morestill and when I still had automatic payments come out of my account it would occasionally overdraft , well without a student account you would a acquire a fee for this. The banker I constantly work with , Todd , went above and beyond to fix this for me and ensure it wouldn't happen again. The times my card had fraudulent charges I called Todd, he fixed it right away! Went out of the country, called Todd , he put alerts on my card right away. Lost a few cards to stolen wallets, Todd had a new card in my hand in less than a week. We're on a first name basis now with how often I have questions about the way an account, a card or a service works. Truly amazing tellers here , always willing to put in the work to get to your desired outcome !

US Bank and 5/3 are the two banking buds that rule the city. This new location will help serve some…read moreof the new crowds that will be in the area once the Horseshoe Casino opens March 2013. It will also be a nice branch for OTR residents. The tellers I've encountered have been friendly which is a lot to say as I usually swing by near closing time. The branch is small but completely full service and while it lacks a parking lot, there is often a spot either on Main or nearby. There is an ATM outside that will gladly spit out some $20's for your Gateway Quarter craziness.

Bank tellers are great but banker who was sitting at desk had horrible customer service. Don't work…read morein banking if you not willing to assist EVERYONE!!!!

Opened a new account and it was a complete nightmare! Held up over 30k of my money for 2 weeks and…read moresent out a check

Extraordinary staff! Friendly, helpful, and knowledgeable. I've been stretching out my last…read morepaycheck (which was in 2022 and it's now the last week in January) since I'm currently a substitute teacher and don't get paid for Christmas break. I earned myself a good ole overdraft fee due to my circumstances but they were very professional in helping me out. Thank you guys!!!

Great old school bank!! Awesome savings account rates and they r very good at mortgages ... Much…read morebetter than the larger competitors!!!

Do not use for mortgage. Found hidden fees and they called it a mistake. Waste of time.read more

As interest rates have dropped over the years, I have used Guardian Savings Bank many times to…read morerefinance my home, reducing my monthly payment hundreds of dollars and saving tens of thousands of dollars over the life of the loan. In particular, I have worked with Eric Suetholz at the Ft. Wright, Kentucky branch each time. Eric makes the process of refinancing very easy, and I've never paid any points. In addition, Guardian's interest rates are very competitive. If you are interested in refinancing, I highly recommend Guardian Savings Bank and suggest you work with Eric Suetholz. You will not be disappointed!