We went to Guardian for a Constuction loan. We worked with Angie Kessel through the entire process…read more She was very helpful and professional during the long process. The process was long due to our situation but she never gave up on us and helped us along the way. We finally got the loan started and are now building. We hope to work with her again when we convert over to a conventional loan next year.

Angie Kessel helped us with getting a loan to build our forever home, she was never too busy to…read moretake our call or answer our questions. She made this process go very smoothly. We would recommend her to anyone, she is very professional and yet makes you feel like your the most important client she has!

Stay away from these people. They will drag you down a rabbit hole and waste your time. After…read moremany weeks of me providing them with documentation for a loan I gave up on them. Go to Heritage Bank. They welcomed me with open arms and approved my loan expeditiously. Heritage Bank is a local business with roots in our community, so they take a personal approach to lending!

This is the most friendly bank that I've had the pleasure of doing business with. The staff is…read morealways very welcoming and helpful. Easy to reach, and great communication when there's an issue. Brittney Lute is very knowledgeable in her field, and if she doesn't have the answers, someone else always will. I highly recommend switching to this bank!

Great old school bank!! Awesome savings account rates and they r very good at mortgages ... Much…read morebetter than the larger competitors!!!

Do not use for mortgage. Found hidden fees and they called it a mistake. Waste of time.read more

As interest rates have dropped over the years, I have used Guardian Savings Bank many times to…read morerefinance my home, reducing my monthly payment hundreds of dollars and saving tens of thousands of dollars over the life of the loan. In particular, I have worked with Eric Suetholz at the Ft. Wright, Kentucky branch each time. Eric makes the process of refinancing very easy, and I've never paid any points. In addition, Guardian's interest rates are very competitive. If you are interested in refinancing, I highly recommend Guardian Savings Bank and suggest you work with Eric Suetholz. You will not be disappointed!

I have been with Superior Credit Union on Ludlow since 2018. All of the staff are friendly and…read moreprofessional. I am especially great full to the manager Shelly Watson who has helped and guided me in financial matters. I would recommend your credit union to others. Thank you so much.

If I could give zero stars, I would; this bank is terrible! When you allow your money to go into…read morethis bank... Beware!!! As I sit here now with a lock on my card for no apparent reason, I am being told that they have two other partners, one being Pfizer. Each partner has the authority to lock or unlock your card. This is day two of my card being locked! No food, no gas for my car, and I'm being told that I may even have to wait yet another day because a request has to be made for the other partners to release my funds. I was not introduced to any so-called partners when I opened this account; I have no idea who they are or why they would have a say on my funds! And sadly, none of the representatives seem to have enough knowledge to even explain why my card was locked in the first place. What made me even more upset is after I called and verified that the purchases were not fraudulent, I was told my card was back active! So I tried to make a purchase, but the card still didn't work, so I tried a few more times and then decided to call back to let them know it still wasn't working. The representative then tells me, oh well, because you tried to swipe the card a few times, it's now blocked until midnight. At this point, I'm furious. I then asked for a supervisor who turned out to be even worse than the first guy at explaining what was happening! No one could help me or fix the situation. I was told to wait until Monday to call the actual bank... once again no food, no gas to get home on my end. I understand the protection, but what I will never be able to understand is why, when I verified purchases, my account still stayed locked and is still locked now. I was also told I can't remove the protection! What was even more bizarre was they allowed a cash app transaction to go through while my card was locked! How is this protection?? This bank left me without any valid excuses; they just fed me nonsense to get me off the phone. Thank goodness I was not out of town, stranded. I was with Cinco Credit Union for almost 20 years before Superior came along and changed the name. I don't trust this company any longer; their representatives don't seem to know how to help and also suffer from a lack of proper knowledge. It's like handing your money over to someone unable to communicate. I'm switching to PNC. Pathetic!

We love this bank. The tellers always remember us. I have called with questions and they always…read moreremember to call back if they need to look into something further. Feels like a small town bank but they don't try to kill you with a bunch of fees.

I found myself in quite a dilemma recently. Left my wallet at home & didn't have my debit card, a…read morecredit card or my DL. Stopped at Kremer's market to pick up a few things & discovered my situation. The cashier said she would hold my purchases while I went to secure cash. Don't know what I was thinking...the only credit card I had was a BP card & they wouldn't give cash back on a purchase. Long story not so short...pulled into my bank's branch and explained the situation. The Customer Service Rep politely asked how much cash I needed (only $20) and said he could look up my acct. by other means and help me. With my ss# and signature, I got my cash and went back to pick up my dinner items. Don't know why there are so many negative comments that float around about Fifth Third. I've never received anything but outstanding, pleasant service at each branch I've visited!

This branch specifically always goes above and beyond to ensure I get what I need. I am a student…read morestill and when I still had automatic payments come out of my account it would occasionally overdraft , well without a student account you would a acquire a fee for this. The banker I constantly work with , Todd , went above and beyond to fix this for me and ensure it wouldn't happen again. The times my card had fraudulent charges I called Todd, he fixed it right away! Went out of the country, called Todd , he put alerts on my card right away. Lost a few cards to stolen wallets, Todd had a new card in my hand in less than a week. We're on a first name basis now with how often I have questions about the way an account, a card or a service works. Truly amazing tellers here , always willing to put in the work to get to your desired outcome !

We've been with Center Bank in Milford for years. Always friendly & helpful service! I've had no…read moreissues with our personal or business accounts here. Have also had things notarized for free as a customer. We left all our big business bank accounts because they didn't align with our values (they help fund oil pipelines in native land, etc.). We are more comfortable with a smaller bank that actually knows who my family is.

Place Is poor management period I was with them when they first opened and continued to decline…read moreyear after year missing up on deposits , managers doing nothing including Angela in milford , no call backs as promised no follow up , accepting closed debit cards as ach which is fraud on closed account that was closed for 10 days .stay away from this place I am calling ohio attorney General making a complaint with them also and the better business bureau as soon I get back in town and closing all accounts down