Worst experience there ever. Today was by far the worst. To start off I walked in around 12:20pm…read moreand there were 3 people a head of me. One young man being helped by the person at the counter, and two others standing and waiting in line, and there was a male black branch manager sitting in the office, who didn't seem to care at all of what was going on out side the little office box. The female bank tiller that was helping the young man was taking so long that the 2 customers ahead of me left after what seemed like 15 minutes of waiting. That should have told me to leave as well, but no I stayed. Anyways this older male white male walks in about 5 to 7 minutes later and I thought, oh great relief. He logged in and since the other two customers left, I was up next. I walked up to the till and told him I wanted to a debit card out that I received from work. He asked twice if I had an account with key bank and I told him both times I don't, and that I just wanted to cash my key bank card out for $398.50. I then gave him $2 extra dollars so he could just even it out to $400.50. Well evidently the $2 dollars really confused him because he didn't understand why I was giving him two dollars. So he proceeds to punch things into the computer and starts pulling money out. When I say this person needs training he needs extensive training. He counted the $398.50 three to four times. On the fourth time he placed it near the window so I grabbed it and then he told me to put it back so I put back. I didn't realize he wasn't done, but it seem like it confused him to a point where he had to recount the money, again! Then he asked why i was giving him the $2 and I told him again the amount on the card is $398.50, so the $2 is so that you can give me $400.50 in large bills. I stood there for a bit of time and I see him messing with the computer. By now My patients have gone and I'm getting really upset. He then puts all the money back in to the register and takes one of the $1 dollars I gave him and he puts it in the register, leaving $1.50, my wallet, my phone, and key bank card on the counter, and tells me that he put all the money back on the card and that we will start all over! By now I was livid. Yes I did swear and cus but I was really upset. I asked him why he did that, I didn't even ask for that. I told him I wanted my cash taken out of the card, when did I say I wanted you to put it back on the card? He gave me a blank stare like he didn't know what he was doing. Then he goes back to his computer and then he has the audacity to sit there and tell me "I'm not sure what you want me to do, there's no money on this card, and we have given you the $398.50 in cash you can leave now." I lost it. He sat there and lied to my face saying he's given me cash money of $398.50 when he literally put all of the money back in the register and I'm standing there with nothing at all but a $1.50 and my phone and wallet on the counter. I tell him he never gave me my money, and to tell me where is the $398.50 that you owe me, because there's nothing here on the counter. Again he gave me blank stare! He did ask me to stop swearing but after being lied to like that, no it was well deserved. He tried pushing me to the other lady but she said she wasn't getting into this mess, that's how horrible of a job he did, so horrible that his own coworker wouldn't help him. Then he tells me that he needs to balance his register, and if his till is over by $398.50 then he will give me the money. How incompetent can you be! He needs immense training. I just wanted to leave with my money, I was so upset. Then this black branch manager comes over (yes the same one sitting in his little glass office) cause he asked for his help and literally does nothing. The manager just shrugs his shoulders and and says yes. I got no apology! Nothing, not a we're sorry nothing! Anyways the person balances and calls the manager back and now he needs to be audited. By now I've been in there for 40 minutes. Horrible experience ever!
