Do not use for mortgage. Found hidden fees and they called it a mistake. Waste of time.read more

As interest rates have dropped over the years, I have used Guardian Savings Bank many times to…read morerefinance my home, reducing my monthly payment hundreds of dollars and saving tens of thousands of dollars over the life of the loan. In particular, I have worked with Eric Suetholz at the Ft. Wright, Kentucky branch each time. Eric makes the process of refinancing very easy, and I've never paid any points. In addition, Guardian's interest rates are very competitive. If you are interested in refinancing, I highly recommend Guardian Savings Bank and suggest you work with Eric Suetholz. You will not be disappointed!

We went to Guardian for a Constuction loan. We worked with Angie Kessel through the entire process…read more She was very helpful and professional during the long process. The process was long due to our situation but she never gave up on us and helped us along the way. We finally got the loan started and are now building. We hope to work with her again when we convert over to a conventional loan next year.

Angie Kessel helped us with getting a loan to build our forever home, she was never too busy to…read moretake our call or answer our questions. She made this process go very smoothly. We would recommend her to anyone, she is very professional and yet makes you feel like your the most important client she has!

In January, I set up automatic mortgage payments to come out of my checking account at another bank…read moreand then the following Monday, I opened a checking account as well with VCB. I hand-delivered my mortgage payment in February and asked a question about a fee on my account. I was told that there were no fees listed. Then, because I wanted to make sure that it was clear which bank my automatic payments were coming out of, I asked the teller if it was coming out of my other account (since that was the one with the money in it). She said yes, but I wasn't sure she had registered which bank I had said and I repeated the question, including the name of my other banking institution to be sure that my automatic payments were correctly set up. She affirmed that I was all set up for automatic payments and the next payment would come out of my account. Well, the next month I received a statement that said that I had missed my payment and also that I had incurred a fee of $90. When I went to the bank to speak with them about it, the president told me that the teller couldn't have made the error she did because she would have had to be "brain-dead" to make a mistake like that and would be fired, so obviously it couldn't have happened and I was the one that was in the wrong; therefore, the fee stands. I feel like I was robbed. I sincerely hope no one else trusts the tellers or anyone else at Victory Community Bank to have their bests interests at heart; based on this experience, I feel that they are solely in banking for their own gain.

My mother was here for well over 30 years. When she passed, I assumed the business of dealing with…read morethis bank. I live in California, so that could have been a very daunting experience, but is was not. The folks at Victory still have that personal service that is long gone from the big banks. One of the bankers in particular, Della, has been a complete charm in helping me handle banking business via long distance. Her customer service is exemplary. Such a great banking experience!

My wife and I have been fortunate to work with TWP for 2 years. Rob, Chris, and the entire TWP team…read morehave been invaluable partners for us as we have begun our careers, navigated two moves, and gone through law school. I wholeheartedly believe TWP's guidance, candor, and support is an invaluable resource for any young professional in Cincinnati, Blue Ash, Mason, or anywhere around the country. (We were clients even when we lived in Chicago, so distance is not an issue). TWP is true wealth management - far beyond financial or investment guidance. What do I mean by this? A number of times, Rob and Chris have recommended that we prioritize our savings and investments in a way that would actually decrease the pool of "assets under management" TWP would later draw its fees from. They have recommended this because they know it is the best move for our long-term wealth and to meet our long-term financial and non-financial goals. They are true fiduciaries and we're glad to have them in our corner. If you have any questions about this, reach out to them or to me. I am serious - my email is ssvirnovskiy@gmail.com, I just sat for the bar exam and have 2 months until I start working so I am happy to talk!

Our relationship with TWP started over 20 years ago. They've navigated our financial planning…read morethrough the college fund investing stage right up to the present and our recent retirements. Our current financial stability and having reached our investing goals were entirely due to their attention over time. The uniqueness of TWP is their family-like approach, commitment to providing options and recommendations for complex situations, and their undivided attention to handling whatever you require, when you require it. You feel like you are their only client. They have even connected us with other professionals, such as attorneys and tax accountants, who share their values and trustworthiness. I cannot imagine trusting our life's financial choices to just a "firm" with expertise. Once you realize that your success is as important to the team at TWP as it is to you, you understand the difference between TWP and just another investment agency.

Stay away from these people. They will drag you down a rabbit hole and waste your time. After…read moremany weeks of me providing them with documentation for a loan I gave up on them. Go to Heritage Bank. They welcomed me with open arms and approved my loan expeditiously. Heritage Bank is a local business with roots in our community, so they take a personal approach to lending!

This is the most friendly bank that I've had the pleasure of doing business with. The staff is…read morealways very welcoming and helpful. Easy to reach, and great communication when there's an issue. Brittney Lute is very knowledgeable in her field, and if she doesn't have the answers, someone else always will. I highly recommend switching to this bank!

I always get excellent service at this bank tellers are supper friendly & helpful. Thanks to Lauren…read moreShannon Vaniece & John

I met Lisa out in Mason at Kings Island…read more She's so good that she made it known who she was in just after I waved and said hi to her. She smiled so much that even though I already have a bank account I signed up for an account with the credit union. I got my card cut right away, Lisa took some time to get to know me after all the business was handled and then on top of that she gave me a gift CARD YAAAAAY OMG I wasn't expecting that!! Yaaay

I will never use this bank again! My account was negative 13 dollars, I deposited a check for a few…read morethousand and they held it for 10 days. I was not alerted or made aware of the hold before. I was declined on multiple charges before calling and getting the update. I have been forced into late rent with a 3 day notice which won't give enough time to pay because of this stupid bank

Have been with Woodforest very Friendly managers and tellers given good Advice have Direct Deposit…read morewith my paycheck post day in advance overdraft allows 24 hrs to deposit funds.

This is now my go to credit union branch in Cincinnati. It is conveniently located on Glenway…read moreAvenue near the the Western Hills plaza with a turning lane that allows you to easily access the parking lot. I was coming here prior to merger and renaming of this branch. This is not my actual credit union but is part of the shared banking network I can use in Cincinnati. I never have to wait too long to be helped even though they also service the drive thru customers. The tellers are always friendly and helpful and good at fixing the mistakes I make on the deposit slips. They always verify my identity and process my request in a very short time. Whatever I deposit here goes into my account the same day at my credit union. This is a slightly smaller branch office but has a receptionist desk, customer form counter and several private banking offices for more private and detailed service transactions. I plan to return to this branch as long as the service here continues to be friendly and professional! Until next time be kind to each other. #yelpcincy #superiorcreditunion