If I could give zero stars, I would; this bank is terrible! When you allow your money to go into…read morethis bank... Beware!!! As I sit here now with a lock on my card for no apparent reason, I am being told that they have two other partners, one being Pfizer. Each partner has the authority to lock or unlock your card. This is day two of my card being locked! No food, no gas for my car, and I'm being told that I may even have to wait yet another day because a request has to be made for the other partners to release my funds. I was not introduced to any so-called partners when I opened this account; I have no idea who they are or why they would have a say on my funds! And sadly, none of the representatives seem to have enough knowledge to even explain why my card was locked in the first place. What made me even more upset is after I called and verified that the purchases were not fraudulent, I was told my card was back active! So I tried to make a purchase, but the card still didn't work, so I tried a few more times and then decided to call back to let them know it still wasn't working. The representative then tells me, oh well, because you tried to swipe the card a few times, it's now blocked until midnight. At this point, I'm furious. I then asked for a supervisor who turned out to be even worse than the first guy at explaining what was happening! No one could help me or fix the situation. I was told to wait until Monday to call the actual bank... once again no food, no gas to get home on my end. I understand the protection, but what I will never be able to understand is why, when I verified purchases, my account still stayed locked and is still locked now. I was also told I can't remove the protection! What was even more bizarre was they allowed a cash app transaction to go through while my card was locked! How is this protection?? This bank left me without any valid excuses; they just fed me nonsense to get me off the phone. Thank goodness I was not out of town, stranded. I was with Cinco Credit Union for almost 20 years before Superior came along and changed the name. I don't trust this company any longer; their representatives don't seem to know how to help and also suffer from a lack of proper knowledge. It's like handing your money over to someone unable to communicate. I'm switching to PNC. Pathetic!

When the place was Cinco CU, it was run efficiently . I am a 20 year member who has been getting…read morethe run around after applying for a job . I was a manager in the check cashing industry for 3 years and ran a car lot also . Never heard back from Superior and I am taking my business elsewhere. I would think that they would at least give me a courtesy call , but no. When I ran a car lot , I threw AJ business at Superior, so they made money off my customers . Carrie , who is the head of HR never returned any phone calls . The whole company is crap and hopefully they are acquired by a real company . I am totally sick of their lies and deceit . I don't blame AJ , but god forbid you need an answer for anything , good luck. I feel like taking a trek up to Lima to see Carrie face to face . I am letting my friends , neighbors, and co- workers know about this horrible experience .If I could give Carrie a zero or negative rating that would be more on point . A family member had a large business that was sold in the 80's for hundreds of millions, so you would be kissing his ass for business Carrie .That seems like the self serving person that you are .

My thanks to Mrs. Brandi Miller in assisting me in doing a refinancing on my vehicle. She was on…read morepoint with aiding me with making it as smooth as possible. I really appreciate Mrs. Miller's attention to detail and efficiency. Darnell E.

Brandi is hands down the best person to work with, her and I have been working on a car loan. She…read morehas the best sense of humor, was patient with my questions and professional. Brandi was very knowledgeable and able to calm my fears. She is awesome. I wish I had more people like her in my life!!!!

I came in to the bank today for help with setting up an account, Alexis took me as a walk in and we…read moreleft 1 hour and half later. From something I didn't know if the bank would have someone to spend time helping and instructing me through, I found the best one! She is so thorough and patient and will help you in any way asked. We did so much more than I imagine and she helped find the best features and type of account that fit my finances personally. I definitely recommend trying this location out and checking in with Ms. Tackett.

I am the secretary of the Mt. Washington Cemetery Association. We have banked with Fifth Third for…read moreover forty years with excellent customer service. I needed to open a CD today and Debra Smith assisted me in the most pleasant and efficient manner. This is the second time I have worked with Debra Smith. She is the ultimate professional.

NEGITIVE 1000 Stars.....Worst customer service I have ever experienced ANYPLACE! If you want to get…read morethings done go someplace else. Had a total loss on a vehicle and had a loan with them, they REFUSED to send documentation needed to the insurance company for payout for over 2 weeks. Meanwhile no car as rental runs out when they total the vehicle. Begged and pleaded daily and they refused to answer calls, emails and letters. Seemed to be out of spite. NO CARE FOR the CUSTOMER. Any other bank provides request within 24-48 hours and does not put the customers life, job and family in jeapordy because they do not want to take 5 minutes to send a prewritten letter as requested. WORTHLESS and has lost a life long customer. ALL accounts have been closed, credit cards cancelled. Will pay more for interest someplace that gives a Rats XXX

Good customer service. Everyone takes the time to take care of your needs. The drive they gets…read morebusy, but they all manage to take care of the people in front of them as well as the phones and drive thru

This US Bank is located inside one of the best Krogers in the area. Their ATM is always available…read moreand their teller's hours are a little later than most which is nice if you need to interact with a human. Overall a nice bank in a convenient location.

Chase Representative:…read more I don't care if you drive 30 minutes to this location to open up a stupid checking account. Just come back tomorrow, there's plenty of time to do that tomorrow. You got to leave, we close in 15minutes. I got to hurry and go home, I been here way too long. 5 Star Chase Customer Service Rating !!! You can not do any better than this. Keep up the good work Chase (Chase your customers away)

I have had the WORST experience with the corporate office- not this location specifically but they…read morewere a major help with this entire process of trying to get my paycheck verified from a company the is one of Chase's largest clients! I shouldn't have to call 9 times and give you 8 different numbers to verify a check after you tell me you can call the bar I work at to verify it, only for you to close my account, basically call me a fraud and thief and then proceed to cash the check anyway and deny me the right to my money and nearly have me out 524.91 because of your shitty security features that hinder the experience for your newcomers. I had my account for 1 1/2 weeks and you guys treated me like shit the moment I called to try and rectify the situation and after I thought it was rectified, you tell me that what I was told was not the truth and that I still need to verify something you had already authorized for payment and then you proceeded to tell me you sent the check only for me to wait and push my bills back yet an additional week, for there to be no check ever being sent because you never had intentions on sending it. I'm so pissed off that I could throw my entire body through your main office. I understand physical and operational security but this is too fucking much. Thanks for reporting this to the credit bureaus which should be defamation of character. Oh, and now I have to wait ANOTHER 12-14 days! Thanks, I feel like I'm chasing a fucking miracle if my money were to ever show up instead of utilizing what I thought was one of the coolest banks to exist. Never again.

I found myself in quite a dilemma recently. Left my wallet at home & didn't have my debit card, a…read morecredit card or my DL. Stopped at Kremer's market to pick up a few things & discovered my situation. The cashier said she would hold my purchases while I went to secure cash. Don't know what I was thinking...the only credit card I had was a BP card & they wouldn't give cash back on a purchase. Long story not so short...pulled into my bank's branch and explained the situation. The Customer Service Rep politely asked how much cash I needed (only $20) and said he could look up my acct. by other means and help me. With my ss# and signature, I got my cash and went back to pick up my dinner items. Don't know why there are so many negative comments that float around about Fifth Third. I've never received anything but outstanding, pleasant service at each branch I've visited!

This branch specifically always goes above and beyond to ensure I get what I need. I am a student…read morestill and when I still had automatic payments come out of my account it would occasionally overdraft , well without a student account you would a acquire a fee for this. The banker I constantly work with , Todd , went above and beyond to fix this for me and ensure it wouldn't happen again. The times my card had fraudulent charges I called Todd, he fixed it right away! Went out of the country, called Todd , he put alerts on my card right away. Lost a few cards to stolen wallets, Todd had a new card in my hand in less than a week. We're on a first name basis now with how often I have questions about the way an account, a card or a service works. Truly amazing tellers here , always willing to put in the work to get to your desired outcome !

Bank tellers are great but banker who was sitting at desk had horrible customer service. Don't work…read morein banking if you not willing to assist EVERYONE!!!!

US Bank and 5/3 are the two banking buds that rule the city. This new location will help serve some…read moreof the new crowds that will be in the area once the Horseshoe Casino opens March 2013. It will also be a nice branch for OTR residents. The tellers I've encountered have been friendly which is a lot to say as I usually swing by near closing time. The branch is small but completely full service and while it lacks a parking lot, there is often a spot either on Main or nearby. There is an ATM outside that will gladly spit out some $20's for your Gateway Quarter craziness.

Great old school bank!! Awesome savings account rates and they r very good at mortgages ... Much…read morebetter than the larger competitors!!!

Do not use for mortgage. Found hidden fees and they called it a mistake. Waste of time.read more

As interest rates have dropped over the years, I have used Guardian Savings Bank many times to…read morerefinance my home, reducing my monthly payment hundreds of dollars and saving tens of thousands of dollars over the life of the loan. In particular, I have worked with Eric Suetholz at the Ft. Wright, Kentucky branch each time. Eric makes the process of refinancing very easy, and I've never paid any points. In addition, Guardian's interest rates are very competitive. If you are interested in refinancing, I highly recommend Guardian Savings Bank and suggest you work with Eric Suetholz. You will not be disappointed!