In January, I set up automatic mortgage payments to come out of my checking account at another bank and then the following Monday, I opened a checking account as well with VCB. I hand-delivered my mortgage payment in February and asked a question about a fee on my account. I was told that there were no fees listed. Then, because I wanted to make sure that it was clear which bank my automatic payments were coming out of, I asked the teller if it was coming out of my other account (since that was the one with the money in it). She said yes, but I wasn't sure she had registered which bank I had said and I repeated the question, including the name of my other banking institution to be sure that my automatic payments were correctly set up. She affirmed that I was all set up for automatic payments and the next payment would come out of my account.
Well, the next month I received a statement that said that I had missed my payment and also that I had incurred a fee of $90. When I went to the bank to speak with them about it, the president told me that the teller couldn't have made the error she did because she would have had to be "brain-dead" to make a mistake like that and would be fired, so obviously it couldn't have happened and I was the one that was in the wrong; therefore, the fee stands. I feel like I was robbed. I sincerely hope no one else trusts the tellers or anyone else at Victory Community Bank to have their bests interests at heart; based on this experience, I feel that they are solely in banking for their own gain. read more
