I've stopped at this branch multiple times and every interaction has been fantastic. The staff is…read morealways kind, courteous, knowledgable, and eager to help me whenever I come in! From needing checks, to closing and opening new accounts, helping deal with fraud issues, to even notarizing documents! Highly recommend!

It is great to be back after feeling a little under the weather and losing my internet for awhile…read more I have been helping my dad run some errands lately and have been to this branch several times recently. I can not tell you anything about the interest rate they pay on savings accounts or CD's or many of their other services. My dad has a checking and savings account with U.S. Bank. What I can tell you is about the atmosphere and the service at this nice little Bank in Ft. Thomas. When my dad enters the branch he receives a warm and friendly greeting of "hello Mr. Meier." There is a Christmas tree in the lobby and my dad is waited on within a minute or so. His last transaction included both putting in money and getting a certified check for a family gift. It was completed quickly and concluded with "happy holidays." On a table in the lobby there is always a bowl of hard candy that I can not resist. This time of the year they have holiday trivia questions. Did you know that the song "Sleigh Ride" was written as a Thanksgiving song. I suggest that you check out this branch for friendly financial and banking services.

Do not use for mortgage. Found hidden fees and they called it a mistake. Waste of time.read more

As interest rates have dropped over the years, I have used Guardian Savings Bank many times to…read morerefinance my home, reducing my monthly payment hundreds of dollars and saving tens of thousands of dollars over the life of the loan. In particular, I have worked with Eric Suetholz at the Ft. Wright, Kentucky branch each time. Eric makes the process of refinancing very easy, and I've never paid any points. In addition, Guardian's interest rates are very competitive. If you are interested in refinancing, I highly recommend Guardian Savings Bank and suggest you work with Eric Suetholz. You will not be disappointed!

We have been patrons at this bank for sometime and have credit cards with Chase…read more We have several accounts and due to keeping up balances we don't have fees. We did some restructuring and now fees, fees, fees. I have been chasing fees since, even though Joe told me I wouldn't be. Well he was wrong and when I tried to get follow up help I was directed to Jackie. Jackie took off a couple fees but here I am again being charged fees when Ive been told I wouldn't be. Then I just went through an account he and I use to transfer funds between one another and I just saw a 35$ fee. I'm not happy about it but Im not going to hassle these overworked employees as I will just amp up my efforts to get keep get him to leave this awful bank, that iconstantly needs to be watched due to distrustful or untrained/misinformed/lazy employees. It will take him time to leave but he has started talking about it with all our/my issues... I'm In the process of transferring all mine to navy federal. I've Had them for the last 9 months and not one lie. Not one fee. Not one employee saying they fixed something only for me to have to deal with another employee, on multiple months going forward. This is one establishment I look forward to leaving behind all the hidden/lied about fees. Such better banks out there without the lying/misinformed employees. I HATE changing banks as it's a large hassle ---who doesn't?.... My advice is DONT GO INTO THIS ONE...so you don't have to look at the future and changing a bank due to months and months of fees and complaints and lies and employees passing on to others....

I love this bank. I drive past several other banks because it's worth it. Everyone is so nice and…read morehelpful. Best location the NKY!

Been to this branch a couple of times. The drive through is a bit strange because it's around back…read moreon a lower level than the bank building. It has, like some other Fifth Third branches do, the video cameras so that you can see and speak with the customer service rep. It's a small branch inside, but it fits right in with the decor of this homey Mayberry-like town! The teller who helped me inside seemed more focused on her personal phone call than promptly helping me, though.

I was a fifth third customer for many years, and had nothing but good experiences with them…read more Anyone I spoke with was knowledgeable and professional. I've since moved out of the area, so regrettably I can no longer use their services. But it is so nice to work with a medium size bank that is run well, and that is what you get with fifth third.

Good customer service. Everyone takes the time to take care of your needs. The drive they gets…read morebusy, but they all manage to take care of the people in front of them as well as the phones and drive thru

This US Bank is located inside one of the best Krogers in the area. Their ATM is always available…read moreand their teller's hours are a little later than most which is nice if you need to interact with a human. Overall a nice bank in a convenient location.

This location is super convenient! It's pretty often that I have to run errands to the Newport…read morearea, so it's great to have a bank in the are when I need to stop by and grab some cash at an ATM. It's pretty rare that I carry cash on me, but it's always the worst when you're in need and can't find an ATM. There is an ATM in the drive through and I believe also a second one that you can access by walking in (even when the lobby isn't open). The line in the drive thru has always seemed to move pretty quickly and the staff has been friendly. I'll definitely be back to this branch soon the next time I need cash!

a very convenient location! i work in newport and every time i need to get some quick cash or…read moredeposit some funds this bank is right there