Been to this branch a couple of times. The drive through is a bit strange because it's around back…read moreon a lower level than the bank building. It has, like some other Fifth Third branches do, the video cameras so that you can see and speak with the customer service rep. It's a small branch inside, but it fits right in with the decor of this homey Mayberry-like town! The teller who helped me inside seemed more focused on her personal phone call than promptly helping me, though.

I was a fifth third customer for many years, and had nothing but good experiences with them…read more Anyone I spoke with was knowledgeable and professional. I've since moved out of the area, so regrettably I can no longer use their services. But it is so nice to work with a medium size bank that is run well, and that is what you get with fifth third.

My father, who is an older gentleman and has owned his small demolition business in Madisonville…read moresince before I was born, went into this location to get a title notarized with another customer of Fifth Third Bank. The notary and supposed manager by the name of Jeanette Trujillo, refused to help him and provided no reason as to why and said she wasn't comfortable. He has been a customer with Fifth Third Bank for over 40 years. Why work for a bank when you refuse to help your customers? Might I mention that he is a Black man. She didn't even try to pull up his information. She completely turned him away with no explanation. DO NOT RECOMMEND VISITING THIS LOCATION.

Convenient and nearby my house. Great employees!read more

I always get excellent service at this bank tellers are supper friendly & helpful. Thanks to Lauren…read moreShannon Vaniece & John

I met Lisa out in Mason at Kings Island…read more She's so good that she made it known who she was in just after I waved and said hi to her. She smiled so much that even though I already have a bank account I signed up for an account with the credit union. I got my card cut right away, Lisa took some time to get to know me after all the business was handled and then on top of that she gave me a gift CARD YAAAAAY OMG I wasn't expecting that!! Yaaay

Love this branch!! The workers are incredibly friendly and can help you with everything you need. I…read morehave never had a problem using their services and have been banking with them since I moved to Ohio 8 years ago. Convenient location on Main Street in downtown Mason. Interior is lovely and there is an ATM in the drive thru area. Highly recommend coming here for your banking!

Okay, so we are not too pleased with 5/3's new accounts and changes, but we like the fact they have…read morelots of ATMs and Kroger branches, so we'll stay with them a while longer. This is by far our favorite branch. They always give our dog a treat when she goes on bank runs and they are super friendly. They even went above and beyond helping research an online banking matter when the online banking customer service people were no help at all.

The worst! I had a loan paid on time for 5 years, until one month before the final payment was due…read more I asked what is the latest date I can pay with out penalty, or hitting my credit report. I was told NO, until 30 days late. So, after 10 days, I get hit with full interest penalty, which I fought for a month, then they reported 30 days late to my credit! PNC Bank has really gone downhill. I should have known when our RE Agent said, by all means don't go through PNC. We have been with PNC 17 years and are ready to move to another bank. To top it off, when I told EVERY agent we would pull our accounts, NOT ONE even said we hate to hear that. I guess they didn't lie about one thing at least. Just Sad!

So every time I've been in this location, the employees are super friendly and helpful. Even when…read moreI've had issues with the bank as a whole, this branch has been great. Today I was in there and a man came in, very angry, cussing at the employees, and one of the managers had taken him into her office, while he was belittling her, cussing at her, she kept her composure and remained helpful and sweet, pushing through the wrath that had befallen her.

Great old school bank!! Awesome savings account rates and they r very good at mortgages ... Much…read morebetter than the larger competitors!!!

I have been with US Bank for years they're always very courteous and very helpful whether I go into…read morethe bank or call they're always there to help me

Great customer service. Extremely friendly and helpful. I have been banking with Keybank for over…read more40 yrs. I highly recommend

Worst experience there ever. Today was by far the worst. To start off I walked in around 12:20pm…read moreand there were 3 people a head of me. One young man being helped by the person at the counter, and two others standing and waiting in line, and there was a male black branch manager sitting in the office, who didn't seem to care at all of what was going on out side the little office box. The female bank tiller that was helping the young man was taking so long that the 2 customers ahead of me left after what seemed like 15 minutes of waiting. That should have told me to leave as well, but no I stayed. Anyways this older male white male walks in about 5 to 7 minutes later and I thought, oh great relief. He logged in and since the other two customers left, I was up next. I walked up to the till and told him I wanted to a debit card out that I received from work. He asked twice if I had an account with key bank and I told him both times I don't, and that I just wanted to cash my key bank card out for $398.50. I then gave him $2 extra dollars so he could just even it out to $400.50. Well evidently the $2 dollars really confused him because he didn't understand why I was giving him two dollars. So he proceeds to punch things into the computer and starts pulling money out. When I say this person needs training he needs extensive training. He counted the $398.50 three to four times. On the fourth time he placed it near the window so I grabbed it and then he told me to put it back so I put back. I didn't realize he wasn't done, but it seem like it confused him to a point where he had to recount the money, again! Then he asked why i was giving him the $2 and I told him again the amount on the card is $398.50, so the $2 is so that you can give me $400.50 in large bills. I stood there for a bit of time and I see him messing with the computer. By now My patients have gone and I'm getting really upset. He then puts all the money back in to the register and takes one of the $1 dollars I gave him and he puts it in the register, leaving $1.50, my wallet, my phone, and key bank card on the counter, and tells me that he put all the money back on the card and that we will start all over! By now I was livid. Yes I did swear and cus but I was really upset. I asked him why he did that, I didn't even ask for that. I told him I wanted my cash taken out of the card, when did I say I wanted you to put it back on the card? He gave me a blank stare like he didn't know what he was doing. Then he goes back to his computer and then he has the audacity to sit there and tell me "I'm not sure what you want me to do, there's no money on this card, and we have given you the $398.50 in cash you can leave now." I lost it. He sat there and lied to my face saying he's given me cash money of $398.50 when he literally put all of the money back in the register and I'm standing there with nothing at all but a $1.50 and my phone and wallet on the counter. I tell him he never gave me my money, and to tell me where is the $398.50 that you owe me, because there's nothing here on the counter. Again he gave me blank stare! He did ask me to stop swearing but after being lied to like that, no it was well deserved. He tried pushing me to the other lady but she said she wasn't getting into this mess, that's how horrible of a job he did, so horrible that his own coworker wouldn't help him. Then he tells me that he needs to balance his register, and if his till is over by $398.50 then he will give me the money. How incompetent can you be! He needs immense training. I just wanted to leave with my money, I was so upset. Then this black branch manager comes over (yes the same one sitting in his little glass office) cause he asked for his help and literally does nothing. The manager just shrugs his shoulders and and says yes. I got no apology! Nothing, not a we're sorry nothing! Anyways the person balances and calls the manager back and now he needs to be audited. By now I've been in there for 40 minutes. Horrible experience ever!