Once again Werner's came thru like a champ! I own a 2004 VW bug with diesel engine and a 5 on the floor. For the last 6 months the engine check light has been on. After checking with Dr. Goggle the internet's' head mechanic I let it slide. He said unless it is flashing it won't hurt anything! I only drive the old buggy about once a week! We ended up loaning it to a family member and when he returned it, the bug back fired had no power in second gear and wanted to stall at low speed! Once again we checked with Dr. Goggle and realized we were screwed and tattooed. The repairs could end up in the hundreds. We bit the bullet and turned it over to Werner! A few days later we got our answer. Derrick called us and told us to pick it up and it was running like new! "What was wrong ? "I asked, expecting the worse. "One of your air booster hoses came loose and I put it on and tightened the clamp. It cleaned up all of the problems!" "Great and what's the charge?" I asked. "No charge, I can't bring myself to charge you for tightening a clamp!" In this day and age when you are at the mercy of your mechanic, it is a breeze of good air to find an honest one turning the wrenches! Thank you Derrick and Werner's!!! Don't be afraid to let them take care of your European car! read more

This was a Saturday morning emergency. We called up Werner even though he was closed today. He came recommended by the local Volkswagen dealership. He turned out to be the only guy available to help us in all of Indiana. He graciously went out of his way on the weekend to help us. He trouble shot our engine issue and had us back on the road in 20 minutes. Out of any mechanic experience I've ever had I can not recommend Werner enough! Excellent service!! read more

As loyal customer wBMWs since 2004, I trusted the owner & recommended to others! This review is about incompetence, & misdiagnosis on 2010 Benz E350. June 1, 2023, I called for appointment for suspension noise like metal rattling. I accepted to drop-off on Monday, June 12, 2023. There were no loaners. Usually, I'd have rec'd a call w diagnosis & quote next day. On Wednesday (day 3) @4p., I called. She said she thought somebody may have test drove it, but couldn't hear any sound of metal rattling. I asked if someone could put it on a lift to visually inspect suspension. She said all their lifts were full & when they get a chance they would take a look & call me. Thursday (day 4), She called about 3 p.m. She said it's the lower control arms that need replaced at $875. They could order parts yet that afternoon & possibly have it finished before Friday at 5. I asked for an update call on Friday & got nothing. I had not planned that they would have my vehicle more than a week! On Monday (day 7), as I had ridden my bicycle more than total 50 miles & had a busy week ahead, I called at 2 p. Grumpy man answered saying when their workorder was completed they would call me & hung up. Tuesday, (day 8), She left msg car was done! I navigated my bicycle to Fritz Rd. I paid & squeezed bike in trunk. As I begin to drive away, I hear same metal clunking sound & circled back. She told mechanic. He rode w me around the circle driveway. He said, "oh, it's the drive axle or u-joint!" I said, "I paid $875 for a complete misdiagnosis that took over a week!" He got out & I drove away. They had driven my car 10 miles & could not hear the clunking metal sounds! Yet, after the replacement of unnecessary parts & labor, within 500ft, he could hear the noise! Sadly, I will not return to Werner's Garage. read more

After $7000 in repairs, that is not a miss-print, my suspension system still leaks. I would not let these guys put hinges on an out house door. I have an S55 AMG, with the dreaded, hydraulic suspension. I had a pressure block replaced and system serviced. I also had the AC addressed, which doesn't get very cold, by the way. So, the hydraulics cost me $5500. I picked up the car got 1 mile away, and the check engine light came on. I turned around and dropped it back off. Left the car, the next day they called and said it was just a hose that wasn't reconnected. "We had to unhook a lot of stuff to do the job, we just forgot to hook up the reclaim hose" like I was being unreasonable. Never again, never again. read more

I went in for a battery issue, and came out with close to a $500 bill. The only issue was a bad/old battery, which should have cost $250 MAX... more like $175. I only commented about other things going on in the car as they may relate to electrical or battery issues, and they took that to mean that they should do other work on the car and charge me for it. AND, they messed up my sunroof to boot - it was working fine, and now it won't open and close. Really should have some way to monitor what is really going on during these repairs. This is unfortunate, and I'm sorry to say, but money over morals seems to be a recurring theme given some of the other reviews. read more

Totally screwed up my 1970 911T Porsche. Afrer$3000 of work could hardly get he car home. Timing was 90 degrees off...... anyway do not take a car of any value here. The old man seems to be nice...but the actual me hanic wanted to argue about the issue. He said why not bring back..the ar should never have been allowed to knave the premises. I said because I do not want you touching this car again. Took to my previous mechanic in another state. He said do not even take your lawn mower to this place. Expensive mistake going here. Do not repeat my error. read more

Perfect example of a garage that loves to gouge their customers.. have taken two vehicles on separate occasions to Werner's garage, spent $2,900$ in service and neither vehicle's issues were resolved. 1,700$ for an alternator and picked up the car with a bad alternator and battery. Second car was a caliper on an Audi that was throwing a "Brake" light, quote me at 1,100$ to fix and I agreed to the service they do the work and call me to tell me it's another $1,000 to make the light go off and if you do one you have to do the other.. that would have been nice to know when I was originally quoted for the job. STAY FAR AWAY YOU ARE BETTER OFF GOING TO THE DEALER. read more

AVOID!!! BAIT AND SWITCH OPERATION!!! This is by far one of the very worst businesses I have come across. After I was extremely specific with my year, make, model, and which parts I wanted replaced, I was told my service would cost $225. I confirmed this price on the phone twice before bringing my car in. Only AFTER I drove my car a long way and dropped it off to Werner's Garage which I THOUGHT was a reputable business, I received a phone call saying that the price would be going up $100 for no reason. The representative Chris was extremely rude and "did not care what I was told we are not doing it for that so come get your car." The next day I decided to talk to Werner himself. Chris answered the phone. I asked to talk to Werner. Chris said "Werner does not want to talk to you, come get your car.". I said I wanted to talk to a manager and Chris hung up on me! I called back again and luckily got another representative who transferred me to Warner. Warner did not know Chris was acting like this! I thought at first Warner would be a honest and reputable man and take care of his customer. Long story short, he HUNG UP ON ME! I wanted to give Werner the opportunity to honor his word of what I had confirmed on the phone multiple times. He said it does not matter what I was told twice. Since it was incorrect he was not going to honor the word of what his employees told me. Think twice before you go to this business. There are reputable businesses out there, and then there is Werner's who just wants you to get your car in so they can raise the price on you and treat you like dirt. Check out two of Werner's grandsons writing their very first review on Yelp to try to raise the review score on their family business... read more

I was charged $1300 for a transmission computer, that did not even fix my problem. Of that $1300, $108 was for installation, even though I have multiple emails from Josh stating i would not be charged installation. Now they will not refund the installation charge because owner says it is another online programming fee, not an installation fee. Even though I was billed on another line for programming, and the $108 clearly states installation and it matches what i was quoted for installation. read more

I own a Jaguar and there is no place I would take my car but to Werner's. I have tried local dealers and have never gotten the service I get at Werner's. They understand my car and how to fix it without hassle. Yes, they are rather expensive but at least my car runs when I am done. They do sometimes tell you to get more service but I simply tell them "no" and there is no hassle over that answer. I've never driven away unhappy--poorer, true, but not unhappy :-) Jaqs are expensive cars and expensive cars always seem to have expensive repairs. Such is life. read more

After 700 to change the transmission sensor, had to have my car towed back to Werner's. They were unable to determine what was wrong with it, even after I had to pay for tow and a diagnostic. European garage? I think not. read more

I usually do my own work or had my AAA+ mechanic who is now four hours away, work on my car. I went in to change the rear struts on my VW Passat Komfortwagen. I brought in my own, NEW, struts. The old new ones that I had installed would not bear the load because that set was for the sedan. I also asked for them to change my oil. It was time for servicing anyway. They found a threading issue with the drain plug. Either a new oil pan (160.00) or a weld. Mind you, I was waiting at the shop while they worked on my car. They know their jobs. Werner seems nice enough. But, they're greedy. The bill went from what should have been 350.00, tops to 595.00. The kicker... they charged two automotive labor hour charges. 1.0 for the struts and 2.7 for the repair of the pan. WTF. All repairs were done in approximately 2.0 hours. It should have been one or the other. Not both. Needless to say, they charged for a new oil pain. This was work that included an oil change and labor, plus a weld. I had them remove the preorder of the oil pan. (New on amazon with its other pieces is 80.00.) But it still cost 440.00 in the end. I used to own a shop. I know what the book says. And it's designed for chain garages and dealerships. There's a reason his property looks like an automotive abandonment yard. Overcharging customers. It's a shame. I would have liked to have done business with them due to their skill set. I will work on my own car. Or drive four hours for any serious repairs. read more

In a word, CROOKS! I am new to town (still with out-of-state plates) and needed to get my old VW serviced (temp light went off). Werner prescribed a list of repairs (and advised me that I needed to do "all or nothing!") that totaled $1300. I talked to my former mechanic and a VW expert through the Car Talk website. Both advised me to, "Go get my car and run!" The list of repairs was padded with unnecessary work, and the estimate (parts and labor) was at least $500 too high. read more

They broke my car and literally said " sorry about your luck " then hung up on me. It took my car in for a coolant leak and now it won't, start the battery just dies. They left a belt off and told me it was my fault because I didn't want to spend $1600 for them to replace a water pump. I worked in the service industry for 12 years. If I ever treated a customer like that or told them to basically go F**k themselves I would have been fired on the spot. Worst experience I have ever had, and will do my best to make sure everyone knows how horrible their service is! read more

I have always had good luck with Werner's. Over the past 10 years I've taken my Volkswagens and BMW's there for repair/maintenance. I've always felt that they were honest and fair in pricing. On occasion, or if under warranty, I've taken my VW or BMW's to the dealer for work and have never once had a great experience with the dealers, which is why I prefer to take my car to Werner's every time. The only reason that I gave 4 stars, rather than 5, is that I wish their waiting area had a bit more comfort as I usually wait on my vehicle to be repaired and work on my laptop during that time. They do have wireless, which is a huge plus though. I wouldn't hesitate to recommend them to anyone for their German autos. read more

This place is unbelievable. I have an Audi A8 which are not cheep to service, and my own issue for having the vehicle and understood. I took my car in for an oil change, tire rotation, and other minor service work. All totaling $341.....$160 for diagnostic fees. Leading me to my next point. My screen wasn't working when I went to leave. I reversed and addressed the issue, to which multiple people stated it was like that when I took it in. IT WAS WORKING just fine, and on top of that if it wasn't why wouldn't I have them look at it along with some other minor things. and if it wasn't and you realized it, why would you not tell me via phone call or when I picked it up. I dropped the vehicle off with Chad, and explained I wanted a full inspection done, and he committed to doing it. Once I asked about the screen, things got ugly.....I have never been more mad and disappointed. They treated me worse than you could possible be treated, denying everything, offering nothing but to be removed from the premises, and a fight. I didn't name call, and wasn't unreasonable, but mad at the fact that I was being called a liar. The repair again is not going to be cheap, and I know they did something to create the situation to add labor cost. Ultimately its not about the money, but for me to leave my car with you and while with you something goes wrong, and you deny any wrong doing or offer a solution. WOW. It made me event more upset than if they would have handled the way I think you would if your MAIN SCREEN wasn't working when checking a vehicle in. Sounds fishy as hell to say the least. CROOKS. read more

A coworker recommended Werner's Garage for the work that I needed on my 2009 Mercedes Benz instead for taking to the local dealership. Everyone was very straight forward about what I needed done and what was unnecessary. This a rarity in the repair business, doing what needs to be done and letting you know where you stand without beating around the bush. Go to Werner's if you want quality work with a reasonable price. You won't regret it! read more

I will not be taking my mercedes benz here again for service. I had been a loyal customer for years only to find out that their repairs are over priced and they perform unecessary work on your vehicle to make extra money. Their new front desk guy who answers the phone is also very rude to customers and often will try to charge you extra claiming that extra work was performed on your vehicle. Werner needs to do something about this shady guy!! Dont take your vehicle here. Go to a reputable shop that will not scam you!!! read more

We have used Werner's for years and these "one shot" reviews make no sense and are very suspect. Werner and his team have kept our old Merc running like new and, if anything, have gone out of their way to keep the cost low, only repairing what absolutely needs to be repaired. Like any other place, they've never done a real diagnosis over the phone for us, they have actually looked at the car, told us what's wrong and then let us decide what we wanted to fix now and what can wait until later. I have also found Werner and his staff to be kind, polite and honest, which is one of the reasons I take our car there instead of the dealership, because I know I won't be treated poorly or dishonestly. Seems like the bad reviewers have an axe to grind or were trying to get free repairs from a man who was kind enough to actually try to please the unappeasable. We have found Werner to be competent, honest and willing to go the extra mile to keep our family safe in our old car and would recommend him to anyone. read more

They have worked on my 911 Carrera and were very accommodating given that some of the parts I ordered myself from a 3rd party performance vender. The vendor provided the wrong fitment parts and we had to wait for days for a replacement. This was of course a hassle for Werner's and did tie up a garage bay for a few extra days. The work was performed and there was no added Fee for the hassle of the job. Quote was well below dealer pricing. I will continue to use them for future work on the 911. As a side note. They make it clear that they are not a speed shop and like to do OEM work only. read more

Werner's has always taken good care of my vehicles.