James responded very quickly to my inquiry; on a Sunday morning even! By that afternoon, I had a…read morequote and an appointment schdulefor him to replace my windshield the very next morning. He maintained excellent communication from start to finish and was very professional and personable. I love that he was able to come to my house and the price was very reasonable. It took less than an hour and my car looks amazing! The entire experience was top notch!

James is awesome. Very quick response and came by the next…read moreday and fixed the crack on the windshield. He was so nice and professional and the results are great. Reasonable prices, too. Thanks James!!!

Got my windshield replaced here and they did a fantastic job. Staff was super friendly and the guy…read morefixing my car even checked in with me in between replacing the window and recalibration to give me an update. He got it done quicker than he said and the price was reasonable compared to other quotes I received. The guys name was Mark?? I lowkey can't remember but all in all, my experience was great and I recommend taking your business here. Great local establishment!

These guys are a five star gem in Fort Wayne. Recently, I sustained a large crack on my windshield…read morethat would prevent any type of repair. I was weary of going with safe lite just because I wanted OEM glass. I looked around and found this reputable glass shop. Carrie the receptionist is amazing. She always follows up and was able to get the exact glass I wanted. They worked with the insurance and I did not have to pay a single dollar. Matt, who was the technician who repaired my glass is probably the nicest glass technician I have met. He came out and reviewed the damages. Also did a throw evaluation of the condition of the car. This shows that they pay attention to detail. I recently took my car out after two days of it sitting in the garage to make sure that the glue had set even though it's likely not necessary. The glass itself looks brand new and the workmanship without any damage. I don't think you can ask for more. These guys have my business in the future if I ever have a window chip or need a window replacement.

Just wanted to say this company did a professional job replacing my windshield and calibrating it…read morein a timely manner. They staff was knowledgeable and friendly. I would definitely recommend them in the future. The price was great also.

Don and team are amazing, friendly, gracious, supportive, and knowledgeable…read more... Thanks for always being there!!

It's nice to have a safelite close by for glass repair. With travelers insurance you file the claim…read morethrough the app and it is easy to see what is available for appointments at the shop or if you want them to come to you. Of course they can't work miracles to make your glass completely like new but you can see the before and after pictures. Replacing a windshield is costly and also a pain so if i can fix it instead I would take that option. In and out in 40 minutes for this complex windshield repair. I hope I don't have to use their services in the future but with the roads in Indiana I'm glad this is an option

Called last week to get a chip in my front windshield sealed. The technician came out to look at it…read moreand we were told it needed replaced. We were then told that someone would call us to reschedule. No one called. When we called the office to reschedule they made an appointment for us and sent us a quote that was twice as much as the original. After having a scheduling conflict, I made a new appointment for a sooner date. The quote I got was still almost twice as much and the technician never called to tell me they would be late. My appointment was between 12-5 and they arrived at 6. I waited around an extra hour after my workday was over. I feel a discount should have been given for my troubles. The technician was extremely nice but every customer service representative I have dealt with has been nothing but rude. One even tripled my quote and told me there wasn't enough information for her to send out a technician even though a technician had already been out 3 day prior. My family has used safelite before and been very happy, however we are very disappointed with our service this time as well as the major differences in quotes for the replacement.

Cracked front windshield and saved lots of money!!…read more I called the company that advertises nationally, and they quoted me at $436. After taxes and a disposal fee, it was really $480. Called Summit City Auto Glass and my quote came in at $289! No BS disposal fee! No other surprises other than I had to pay $292 because there was a $3 fee for using a credit card. My windshield looks great, the staff was friendly, and I saved almost $190! Highly recommend!

Needed my windshield repaired, called three different places. Summit city auto glass was not only…read morethe cheapest but came out the very next day. Both men were professional, quick, and on time. I would highly recommend.

Awful customer service. Never said a word after "so did you still want to schedule services?" as a…read moregreeting. Lady picked up phone and spoke in very unprofessional manner to just place the phone down after introductions and go silent. Never picked it back up in 7 minutes. Heard background noises, so absolutely was not on hold.

I had a front windshield replaced in a suv. My trim on my roof of my car was not flush with the…read moreroof, it had a gap that was not connecting to the track underneath. I was on my ladder trying to fix and noticed a huge scuff mark, upon further inspection I noticed chipped paint from trying to get the windshield out. I tried buffing the scuff mark out myself. I did call the company to let them know and unfortunately they won't warranty it because I already tried fixing myself. My inside head liner is messed up as well. This repair really looks like I got it done from someone's back yard garage. I don't recommend getting your vehicle windows done here. Yes you are saving money, but then you have to turn around and spend the money getting it fixed what was damaged

Had to replace my windshield and had been dreading getting the ceramic tint redone. Tint Masters…read moreanswered the phone and quickly set an appointment that worked into our schedule. The service was fast and friendly and was finished before our lunch next door at Don Hall's Hollywood Drive-In (also excellent). We bumped up from clear ceramic film to ceramic with some tinting, and we already love it. The prices are very reasonable, so you'd better get in there before the summer heat hits. Ceramic film is the way to go. It keeps the car noticeably cooler and blocks nearly all the UV rays. Tint Masters has earned all my future tinting business.

Stopped by Tint Masters this morning to have two front windows tinted. Overall impression was very…read moregood. Owner was very friendly and professional. I waited about an hour in the waiting room. The tint looks great! Very happy with this business.

Had a windshield/rearview mirror and stereo installed in our older truck here today. Work was…read morecompleted on time and we were charged what was quoted. My husband was concerned about the windshield being smudgy/covered in fingerprints from the install. Not only was the windshield spotless, but they even re-hung our decorations on the rear view mirror. The dash panel was installed flawlessly as well. Thanks Larry!

I have so much to say but will try to simplify it. Pink haired lady at the front desk was the…read morenastiest spirited person i've ever met in my life. I don't know her life story but you can tell she hates herself and her life and wants to punish everybody else for it. She was super rude from the moment I met her, unprovoked. The whole shop smelled strongly of weed and everyone there was super rude, not just her, also one of the "Twin Brothers" I don't know his name. She also cussed me out because I said their customer service was horrible and said "Fuck you, Bye Felicia". I genuinely cannot make this up. I don't know if that lady thinks she's on Bad Girls Club, or if she knows that she's supposed to be service provider, because someone needs to put soap in her mouth. You can tell everyone that works in that shop does whatever they want and are very shady people. If you can, please try to avoid this business at all costs because it's not worth the stress or disrespect. Overall, horrible experience.

Service that started out great ended in disaster!! Made an appointment on Aug. 30, 2019 to replace…read morethe rear windshield on my 2012 Ford Expedition. Mike had the glass in stock and came out to replace on site. The glass lifts and rear wiper obviously weren't included with the replacement glass, which he didn't tell us and were at home at the time of the installation, and Mike offered to come out and install the, We just needed to call him. After several attempts were made to contact Mike to install lifts and wiper over the next several weeks with no success we installed lifts and wiper ourselves. Wiper did not work. Left messages for Mike that the wiper did not work and requested his assistance in getting it to work. Mike, came on site to resolve issue and explained something was wrong with the motor and it needed something sprayed into it that needed to set for a bit and that should take care of the problem, also apparently the wiper (which was purchased brand new was stripped and needed to be re-threaded, which he could do at his shop), he'd be back before the weekend to complete the job. As of today my rear windshield is missing the rear wiper, he has only returned half of the brand new wiper I gave him. He was paid in full for a job that was never completed and I still have yet to receive the receipt that I've requested on numerous occasions. Guess I should have went with Safelite, he was only $50 cheaper. What they say is true, you get what you pay for!

They installed the windshield in my 1958 chevrolet wrong, after three phone calls and three I'll…read moreget back with you, I finally hade to have a glass man come out and pull the windshield and reinstall it correctly to the tune of $165.00 out of my pocket. I would NOT recommend auto glass MD!!