I purchased a complete car play system for my Hummer H2, including radio, back up camera and wiring…read morea few months ago. Recently the message said "device not recognized". I have an Apple iPhone 12 Pro Max, so I had the service guy look at it and determined it was only the iPhone plug. Believe it or not, they charged me $16 for a new one despite the several hundred dollars I spend on the system to purchase and have it installed. Does it make sense to anyone that they would charge ME for their defective cord rather than doing the right thing and replacing the iPhone cord? They not only lost a customer but what will this do for their reputation? Was it worth $16? Stay clear.

sound FX was highly recommended and they did not disappoint!…read moreJacob was very professional and courteous!

This is the most pleasant car experience you will ever have. The staff is so friendly and the…read moremechanics are incredibly knowledgeable. They explain everything clearly when you check in for your appointment, continue to check in and update you throughout the process, and the mechanic makes a video showing you the car and what they're working on/what they found etc. I always appreciate the dedication they spend on the car and the customer!

Bought my car at Balise Subaru and had a great experience! Thank you Conor for helping with my…read morepurchase!

Terrible. Terrible communication. Went to get the screen repaired on my car stereo. He took…read morethe console out, had it for 2 weeks so I was without heat or ac for 2 weeks. I called and asked what was taking so long and he said "the guy who does the repair hasn't been around". So then I call back a week later and he says to bring it in. I said how long will it take to put in and he says "I don't know , 40 minutes" and hangs up the phone on me. So I take it in only for him to tell me "the screen is not fixed, I have to order the piece from shanghai". Then goes on to say he's going to put the console back in and order the part. I said "no thanks I'll take it elsewhere ". This is when he said "you are the rudest customer I have had in 30 years". I wasted a month in this place promising to fix the screen. I will not be returning. He guy is rude, arrogant and has no bedside manner. The only good thing he did was not charge me for his own problems in fixing my car.

I had trouble with my car security system where the car wouldn't start. Shopped around and Scott…read morewas the only one who would take a look at. Well he fixed it for me on Christmas Eve no less! Charged me a very reasonable amount.

Eric is as honest as the day is long! He takes his time discussing the problem in such a friendly…read moremanner, you would think he's known you forever. Also, he's more than fair price wise. The last time I was there for a heater problem I mentioned that I was concerned about my headlight covers fogging up. He told me next time I came in he'd buff them out for me at no charge! It doesn't get any more honest than that.

Eric's auto service is, hands down, the best in the area and I've tried many. He and his team of…read moreprofessionals are highly competent. His pricing is exceptionally fair and after years and years of being cars to him, I have NEVER had a single complaint about his work or the costs involved. Most importantly, he is honest. He will tell you what you need and reliably estimate the cost. Believe Eric! If he says you need it fixed, you do! No kidding, no cheating, no price padding. Just honestly and integrity. He is absolutely the "go to guy" for everyone in our family. You can't do better than Eric's!

I have had multiple services on a few different vehicles by TOC and every time it has been…read moreoutstanding!! My most recent visit I had 2 of my rims repaired, a scrape on my front bumper fixed, followed by an exterior detailing. My truck looks better now than when I bought it! Thanks guys!

I've been going to this place for at least a couple years now, even recommended it to a few…read morefriends. Unfortunately, I will be taking my business elsewhere from now on. It's a shame because they do an excellent job, but they're very disorganized. I recently had my car detailed and was told I would get a call the next day in the morning when it was finished. By midday I had not gotten a phone call, so I called and inquired and was told I would receive a call back once they spoke with the technicians. I had to call three times before someone actually got back to me only to tell me that my car was actually finished the day before. They had no idea why no one had contacted me. Nice. This week, I called and asked if I could stop by to have a stain looked at and was told I could come that day to have someone check it out. I get there and the technician had just stepped out, so the man who was helping me took some photos, got my information, and said he would get right back to me once the technician returned (according to him, within the hour). Never got a call. Called the next day around noon and was told he was out to lunch and I would get a call immediately once he got back. Surprise, never got a call. I don't know if these people just don't want any business or what, but I will be finding a different location that doesn't waste my time.

Fabulous service at Ocean State auto repair for my vehicle inspection. They had lots of…read moreappointments to choose from, and I was in and out in under 20 minutes. Amazing! As part of the service, I even got a nice air freshener hung from my rearview mirror...I'll plan on going there again next time.

They are very truthful and trustworthy.. I have no complaints, and they didn't try to low-ball me…read moreor anything because I'm a female. That's is A Plus for me.. They're all so quick and super friendly !!

Fred went above and beyond to get my car fixed. He does top quality work and is very amicable. An…read morehonest and professional mechanic. Thanks Fred.

This is one of the only proper Mercedes indie shops in Rhode Island. Fred has done transmission…read moreservices on both of my vehicles (14' E550 & 18' GLE43) and a bunch of other work on others. He's affordable, timely, communicable, and talented; as are his team members. Highly recommended!

Five years later, I continue to have great experiences with the Sales and Service departments. I am…read moremeticulous with the maintenance schedules on my and my wife's VW, so I am at Scott for service about 2-3 times a year, between the two cars. I've been servicing my car there for six years. Bought my wife's car with them as well. Able to schedule online, they do good work, responsive to questions, and they are always helpful with a shuttle ride to and from, or a rental car the 1-2 times they have needed either car for a couple of days.

I had a great experience working with Zach. He was wonderful to work with, extremely helpful, and…read moreprovided excellent customer service from start to finish. He made the whole process easy and stress-free. The sales manager James is personable and extremely knowledgeable. Zach and James make the dream team for a car buying experience! If you're shopping at Scott VW, ask for Zach -- you won't be disappointed! I love my new Tiguan. Thank you!!