This shop has let me down on countless occasions, but I'll only mention the most recent because I can't be bothered with the rest. I'm so easy going because I have 10 years under my belt of running service centers, so I gave them 2 week notice, 1 week notice, for bringing them my truck so they don't feel rushed. Boy did it get thrown back in my face. I don't even feel like getting into most of it. They will make you feel like an annoyance if you have an issue after they fixed something. Their mechanic caused 3 separate issues on my truck after the repair. After diagnosing it all and fixing it myself in the cold with a flashlight, I went in and spoke to the manager for 20 minutes and he ended up apologizing after arguing my case with him which was kind of nice. He said he couldn't offer any sort of refund because I fixed it myself? (I had another shop verify the issues and give me a report before I fixed them). Whatever. I'm easy going. I said call me with a quote for my water pump and help me out with the cost and i'll come back anyway. I don't hold grudges it is what it is. The manager shook my hand and said of course. That was almost 2 weeks ago. No call, no quote. I called last Friday and asked for someone to call me. They said they'll call me back, no call. They will avoid you at all costs and it is very depressing because this shop was so close to my house, and after changing careers I just wanted a shop that I could pay to do all the maintenance on my truck. Shame on you. read more

I've been going back and forth on if I should write this review. I hate to give negative feedback. I've talked with many people and they convincing me it's better to leave this comment to warn others of what happened, so they can be aware and make a decision on whether or not to come here. On May 12th I dropped my car off at Wensels because my head gasket was blown. I live in the apartment complex next to the them so I just walked home. They gave me a call and said it will at least take a week and a half and that is would be between $1500-$2000. I said that's fine. A few weeks go by and I don't hear an update. I called them and they said "We are working on it" More time has passed and I still don't know what's going on with my car. I walk over and they tell me my engine needs to be replaced but they said they will get a used one, and will keep me at the original price they quoted, however it would be on the higher end of my original price quote. I made it clear I only have $2000 saved and that if they can keep it in that price range to go ahead and fix it. Months go by and I leave multiple messages asking for updates. About 4 months from the time I dropped it off until now, I finally get a call back on my voicemail September 3rd telling me my car is done but it's $2732.86. That is about $800 more than they had quoted me. Reviewing the receipt there was charges for things I didn't ask for, like they took off my perfectly good gas cap and exchanged it with a lousy one. Why do that? They didn't even connect the cap to the car but yet this is a charge they charged me for. I let them know that I do not have that money and that I only have $2000 saved. Another week goes by and they called me on September 11 to tell me that I can get my car back at $2000 but there would be no warranty. I figured it wasn't worth fighting over and this has been a mess from the start so I just agreed. Since I was at work I had someone pick up my car up for me. The first thing I noticed when I saw it, it had new scrapes, dings and scratches on the car. Very upsetting. I took it to another car shop to have it checked out since I didn't have a warranty on it. They said the back of the rotors which are metal and the wheel hub (metal) were rubbing creating a horrible sound and was dangerous to drive like that. This is costing more money and more time in a shop. Also, my front headlight was out and windshield wiper fluid tube was cut in half. This is being fixed at another shop because of how careless Wensels was. This whole experience has been a nightmare and I had to cancel many things due to not having my car back. read more

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Amazing place; truly. They are laid back and don't try to upsell you parts for your car that are just not necessary. Which as a woman, I find amazing considering almost every car place nowadays tries to nickel and dime you. I asked them to be on the point with what is wrong with my car; nothing more, nothing less, and they definitely did that. I go to them for everything now. They are accommodating with scheduling, fair with price, and friendly enough to explain exactly what is wrong. Love this place. read more

THERE WAS ANOTHER REVIEW SAME AS MINE AND I READ IT TO ONE OF THE SUPERVISORS AT WENSELS, WHICH OF COURSE WAS NOT TO HIS LIKING, IN FACT, THE REVIEW NOW HAS DISAPPEARED COMPLETELY! I read the other one star rating already on yelp 2 days ago because this person had the same issues I experienced with wensels. 3 weeks with more excuses than one could imagine! customer service is rude and arrogant. and, if you, the one paying the bill gets upset, well, than they get sarcastic and blame you for using up their time calling for updates. parts that were ordered incorrectly, short staffed and gee, at this point one doubts whether the car will ever run again. the service was less than knowledgeable and after what i was put through, why would anyone give a good review for this kind of treatment? one has to truly "get the job done" and get it done in a reasonable time period and get it done right to get a good review from this consumer! they give you the gut feeling that if you ever do get your vehicle back, will it ever run right again?? they started work on my car "gerry-rigging" it so it would run without first getting my approval to do this? this is disreputable and careless! so if you do not care if you ever get your vehicle back and have the job done correctly, if you want to wait forever with one excuse after another, then this is the place for you! this consumer was inconvenienced and stressed beyond words for lack of customer support, less than quality of work, unethical practices and no integrity! who needs this kind of harassment when the provider is less than honest with their customers! i now have to take my vehicle to another mechanic to have it re-checked because minutes after getting the car back, she started to stall and hesitate and had noises from underneath the car. i have never felt so afraid to drive my car after having it serviced from an auto repair station! i wrote this review because as an x customer service rep for over 35 years, wensels lacks any respect for the consumer. so, think twice before you let these people even get near your vehicle. angry and completely disillusioned x customer, linda fraim why can't the consumer give less than one star if that is the quality of service? read more

These guys are great! They diagnosed a problem that the dealer could not. They even took the time to show me what the issue was and the options I had. Jeff, the service advisor I dealt with, is great at what he does. I highly recommend them for any auto issues or maintenance. read more

Wensel's Auto Center - Auto Repair Near Me - Spring City, Pennsylvania

We are family of newer and used cars with four vehicles among us. Finding a reliable and trustworthy mechanic these days is nothing short of impossible. But we have found such a person! Wensel's Auto is the first mechanic we have dealt with in the past 14+ years that completely puts us at ease and we have the comfort of knowing we are getting accurate information, and excellent job, and the best prices to boot! If you are searching for a mechanic in the area, search no more!!! read more