Called to get an estimate on a 95 Ford F150 Brake Master Cylinder replacement. Left a voice mail. Took them 3 hours to call me back. Teresa told me they are "too busy to give estimates during the day but they'd get back in a day or two". Then called back and said the boss didn't want the job because Ford trucks have rust issues... Seriously, thats what she said.
Obviously too busy to care. Go elsewhere, that's not a sign of good business.
FOLLOW-UP 9/11/2018
This was the dialogue through Yelp I had with the owner:
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Kevin H. 8:56 PM
Why the negative review ? I provided you with a honest answer. Been involved with those trucks many times just to be deep in over my head in rusted break lines and bleeder screws that wont open. That is ignorant to cold call a business then bash them because they are honest with you. I have never provided a service to you.
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Preston K. 8:58 PM
I was honest about my experience with your business. It wasn't a good experience, and you didn't even look at the truck before assuming it was like some past vehicle you worked on... You blew me off. You're too busy. People have a right to know that.
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Kevin H. 9:13 PM
You had no experience. Your cold calling about a 23 yr old truck. No one blew you off. You just did not like what you herd. How many shops did you call that never even called you back ?
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9/10/2018, 9:27 PM
Well, it happens to be my 17 year old daughter's truck, the exact model she always wanted. It happens to be in terrific shape because it was always garaged. And it just happens to need a new master cylinder, which is not a difficult job. And instead of treating me like a potentially valuable customer who would have brought all 6 of my vehicles to you for service and repairs, instead you treated me like an annoyance because you're too busy. A true professional would have been friendly, because it's the right way to treat people, and would have asked to look at it if you were concerned about rust... I drive past your shop every day and thought I'd give you a try. You were the first shop I called. I found someone to do the job on my third call. And they were friendly. They'll get a positive yelp review when they're done. read more