As a Realtor, I regularly reach out to various companies for estimates and repairs on behalf of my clients. Unfortunately, my experience with Matt Wenkel was disappointing and unprofessional.
We scheduled three separate appointments for a concrete repair estimate. The first was canceled because Matt was still on vacation. The second was rescheduled due to vehicle issues returning from that trip. On the third scheduled appointment, I waited at the property and reached out by both call and text, but received no response.
Two business days later, Matt did answer my call. During our conversation, he immediately asked if I knew the history of the concrete crack at the property. When I said I did not, he told me where the major crack was located and explained that the issue was caused by a bad batch of concrete. I asked if he had contacted the concrete supplier about the issue, and he said he had. When I asked about a warranty for his work, he replied, "All concrete cracks."
The conversation became increasingly unprofessional, as he told me I "didn't know what I was talking about" since I had only been involved for a few weeks. He also stated that he had started cutting out the cracked area, though it was apparent the repair had not been completed as promised to the homeowner. When I finally asked for an estimate, he quoted $3,000, adding that he didn't "want to make any money" on the repair.
Based on this experience, I would not recommend Matt Wenkel for any type of concrete work. Reliable communication, professionalism, and follow-through are essential in this business, and unfortunately, those qualities were lacking here. read more