The food was ok, but I've never seen such a hostile building. There's no ketchup available for customers, you need a code to enter a keypad to use the bathroom, and you're only allowed in there for 45 minutes! There was even a lounge with a fake fireplace for people to chill out and relax, but how can you do that when you have a damn time limit?! The CEO needs to keep their chains on a tighter leash... read more

This plaza is awful, people driving around aren't paying attention, some very suspect people walking around. I went into the Wendys to use the restroom only and it had a keypad, you have to ask the employees for the code. The staff was very nice and gave it to me. The location itself was clean. However one of the bathroom stalls did not have any toilet paper. read more

Everything could be improved! Especially the staff! I've been going here for years since I moved to Worcester and up until this year it has been pretty good. In fact. I think it started last year. The food was fresh, the fries somewhat crispy when delivered. My last order was the last straw! I ordered a couple chicken sandwich biggie bundle. You could tell the fries were not freshly heated/cooked and they were soggy. I asked for the chicken sandwiches with NO lettuce. It was apparent they scraped off the lettuce including the mayo AND half the cheese. The chicken itself was definitely a day or two old and the part of the bread was stale in the sense that it was slightly hard. My FROSTY for 3rd time in a row mind you, was more like a frappe than a nice solid ice cream frosty. In fact, twice it was obvious that I got what was left in the bottom of the machine. The frosties were more like FROTHIES! I do not recommend the Wendy's on/off Lincon st. I was a sick for 2 days because of the last order. No more Ordering at that Wendy's ever again! read more

Every time I order something from this location they always forgetting something ! SMH

The food was really good actually. i order the Wednesday Meal and they got everything right. My ravens blood frosty was just right and they made it correctly. Fries on point and salty as they need to be. Its very clean in here, everything is organized and two soda machines!. read more

Terrible. I will never eat at this location again. The food was disgusting. Baconator meal. Soggy fries and gross burger. read more

Not even a joke. I get the krabby patty to try it. They forget the pickles. How is that even possible... read more

Wendy's - Fast Food Near Me - Worcester, Massachusetts

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Food was fine but the fries were bad. Over cooked and under salted. Beside that everything was fine

Impossible for them to get your order right. Genuinely the dirtiest Wendy Ive ever been in.

They messed up my order. The cheese on the fries was gross and liquified. The person behind the counter was nice enough to replace my burger they messed up but the place has gone down hill. The woman's room smelled like seafood for some reason. read more

This place doesn't know how to get your orders right they charge you and then when you say your order was wrong the try to charge you for the right order after. And after telling them 4 times what my order was they still gave us the wrong sandwiches(if you could call them that) we had to rebuild the burgers after unwrapping them and the mayo/ ketchup is all over the outside of the bun. 10out of10 would recommend going to a different location maybe they will be better. read more

Came here at 1:30 am for some late-night, regret in the morning food to satiate my grumbling belly. --Waited in the drive-thru line FOREVER --Started out the experience at the window being handed drinks that were not part of our order... handed back said drinks. --Waited for a bit. --Was handed a large bag of food which we immediately began checking to be sure the delivered order was correct. --As we are checking said food, window employee looks straight at me and states "Can you just take it and go?" --"No" I reply... "I would like the 4-piece chicken nuggets I paid for" --We are handed chicken nuggets then proceed into the night. Seriously?!?! I understand that a teenager's last choice on a Saturday night is to be working a fast food restaurants drive-thru window... but it doesn't mean they have a pass to simply be rude to customers because they are tired and annoyed. Thank god I don't live in this area nor have to rely on this establishment for late-night food options. read more

I'm not really sure why I stopped here the other day. Oh yes, I didn't want McDonald's which the kids did. I should have just gotten lunch with the kids. My luck here over the years has not been very good and this visit was no different. This location is usually not the cleanest and I'd rather hold it then use the bathroom here. I used the drive thru since the kids already had theirs. The staff at the window seemed friendly enough although there seemed to be a bit of a language barrier. Lucky for me I decided to park and eat my sandwich rather then take it with me. What a surprise to find out they made my sandwich wrong. Now I am forced to walk in the restaurant sandwich in hand. I had to wait at the counter for a few minutes as the employees whispered to each other first, probably to figure out who draws the short straw. Eventually I get my new sandwich from the manager, but to be honest, at this point I'm just cussing myself for stopping here in the first place. read more

I just went here order a baconator and a CHOCOLATE frosty she tried giving me a Peppermint frosty and said that's what I said I am almost positive chocolate and peppermint don't sound ANYTHING alike, and I got a mini baconator burger with one patty, cheese and bacon for $10.14 unbelievable just pure laziness and lack of giving the correct order, no RECEPT either. Burger was cold and burger patty that was on it was burnt. Very very disappointing read more

Honestly whoever is managing this place is doing a great job. From my personal experience the fries are always fresh and the sandwiches are always hot too. It's like night n day in comparison to the Wendy's on park ave. read more

So it's the middle of the night I'm just leaving the club and I want to stop and get a quick bite to eat at Wendy's there's one person ahead of me and it takes 45 minutes to get in order this is a definite fail read more

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Hahahha just went there and ask n they said they have nomore jr beacon Hahahahahah how can u not have any meat ??? lol soo weird lucky McDonald was open got myself number1! Sooo clutch !!! read more

Avoid this Wendy's at all cost. I ordered the 4 for 4 chicken wrap to go and a large chocolate frosty,(literally the only reason I ever go to Wendy's) and was told the total was 6.52$. I pull up to the window and some lady with a mean and aggravated look on her face tells me the total is $10.97. Instantly I'm triggered because I feel as though this lady is trying to steal some money from me. So I mean mug her back and say actually the total is 6.52$. Without saying anything she looks at the screen and looks at me again and takes my card. She hands me the bag and drinks and says have a good night, trying to rush me along as if she just didn't try to scam me. I say can I have my receipt please and my card was charged 6.52$. Ok atleast they fixed that but after I drive away I look in my bag to find no straw for my drink and no spoon for my frosty. .. the chicken wrap is just a slab of chicken with barely anything else in it. Sorry Wendy's but the people you hire are trash just like your food. Chick filet for the win! read more

Service was horrible. I get the same drink every Friday and today they told me no very aggressively stating they don't can't make it which was a situation where they did it want to. I ask to speak to the manager and the manager did the same and told me to go elsewhere. Horrible staff choice by management. Hire Anyone nowadays huh read more

How not to make a chocolate shake: A) Pour chocolate syrup into cup B) Add dollop of "ice cream" goo (optional) C) Stir (also optional) D) Serve (perplexed expression recommended) Also, you're a Wendy's. Why on earth do you never have chocolate Frosties?! read more

It was dinner time when we stopped here around 6. The kids were cranky from a lot of driving so we needed to in and out fast. There were literally 5 people behind the register and nobody was willing to help I guess there's only one cashier but still no greetings or no "she will be right back with you" nothing. I was standing there looking confused because you think their service would be quick duh fast food! The cashier seemed to be doing everything making sure they put the right order and stuff so there's a lot of waiting and she looked so stressed not attentive at all. Wendy's, how about hiring one more cashier there's two registers and it's Saturday night? read more

This place has horrible service. Drove across town to the other wendys because these people sucked at there people skills. Oh and one time they wanted 10¢ for sauce because i didnt get chicken nuggets. No thanks dude, all i have is a debit card lmao. It would cost you more money; for me paying with my card. Idiot lol read more

Let me go on record as saying that the only reason this establishment is getting one star is because they do indeed serve food. That is the beginning and end of anything positive, however. While we are speaking of food, let me address that: you don't expect amazing quality at a fast food restaurant, you just expect it to be cheap, quick, and cheerful. This wasn't. I waited an excruciatingly long time, and when my food was finally served, it was cold. Ok, things happen...but that wasn't the worse part.... The "customer service" was so incredibly appalling, that I was shocked. Yes, shocked. The two girls behind the counter were so negative, miserable and disgruntled...as if they wanted their misery to be inflicted upon others. They were clearly stressed, but decided to take it out on all the customers! Terrible move... When I finally made it to the "dining room", it looked like Stalingrad after the battle. I couldn't believe it: dirty sticky tables, trash and napkins on the seats and under the tables, and the trash was overflowing. Please...do not go here! It can't always be this bad, but with so many other places, why risk it!?? read more

I found a fly in my ceaser salad smh got my money back came back and once again they messed up gave me the wrong bun for my chicken sandwich they cant handle making burgers so i jus order nuggets n fries they cant fuck that up but yea please check your food before u eat there i have a pictureof the fly read more

Wendy's - I found a fly in my ceaser salad - Fast Food Near Me - Worcester, Massachusetts

The girls in here yesterday were doing there job with good customer service. The orders were prepared faster then usual in comparison to other fast food joints in the area. read more

So I've experienced better - but this place is nearby and has frosty's so i'll still be coming here.

Oh my goodness these people take forever through the drive-thru. It took me 15 minutes in the Drive-Thru to finally get my food

We have come here a handful of times and keep smacking ourselves in the head for forgetting how awful service is here. They always mess up an order one way or another. It's obvious the workers are not happy there and have attitudes when you try to tell them they messed up or forgot a drink. It's clear their manager must be horrible to work for. Don't spend your money here! read more

I go here because I hate McDonald's and sometimes you need to pick up fast food when you're in a rush (this place is close to where I live). It's a fast food place, so I have low expectations on the quality of food (but It's much better then McDonald's), but I agree with the other reviews - the service here stinks...If you go through the drive thru - check to make sure you got what you paid for (they may either forget to give you something that you paid for or may mess up your order all together)... read more

Stopped here for a quick lunch on our way home. I ordered chicken tenders with fries and my husband ordered a burger, all to go. They said my tenders will take six minutes but then they give us the fries and sandwich right away. Why would you give me most of my to go order now when I still have to wait six minutes to get my tenders so I can leave? Now the burger and fries will be cold by the time we get home. read more

Literally the nicest Wendy's I've seen anywhere. Yes, at the end of the day the food is pretty standard but this place is nice. If you're going to have Wendy's it ought to be here. Although the only downside is they close a bit earlier than other Wendy's. read more

I ordered a burger and I waited almost 30 minutes for it. When they finally gave me my order it looked as if they threw the ketchup all over the place and my fries were sprawled out across the tray. read more

Very clean...super friendly staff...really stepped it up with new management!....for fast food this is the place to go on Lincoln street.....been three times In last 2 months with holiday shopping in the area and have enjoyed each time....easy and convenient! read more