Best part about this location, watching it from your rearview mirror, atrocious service and food quality. This is an evaluation after the last 5 visits. Joke's on me thinking they would change. read more

I just wasted 17.00$ with my fries going in the trash. They tasted like a tinge of chemical / oil or whatever and even came through with the ketchup on them . Service was meh as the drive thru gets way more love than the customer that actually gets out the car and comes inside . Ambiance .......? Ok then sure . Oh also the "sweet tea" tasted like yesterday's tea. Overall waste of time money and effort . read more

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If you say something through the drive through make sure you tell em you want it at the window constantly giving people the wrong items and charging them the same as what was said at the speaker brand new remodel same old problems atleast they serve you with a smile as they fuck up your order read more

Friday October 11, 2024 at 7:20pm This has to be the worst run Wendy's ever. Even the road and parking and entrance need to be paved. The employees insult and make fun the customers coming into the store. We are talking all the employees in the store Jahleel the person behind the counter turns his back to me and turns to the other employee with the messed up black tattoos under his eyes and says I look like krusty the clown from the Simpsons. As if I didn't hear him. I was upset but I understood and realized that these were children that had not grown up yet. Their actions were horrendenous and disgusting and probably failed parenting. So the employee with the tattoos unders his eyes mimics the voice of krusty the clown. So they can even laugh more at me. As the whole the staff laughs and chuckles. They continue to laugh and himulate me at Wendy's restaurant. I just walked out disgusted with the unprofessionalism at Wendy's. Insulting their customers. It was absolutely dusgusting they did not care at all. I'm going to call corporate and leaving a Yelp, google review and contacting the BBB If I could rate a zero or minus I would. read more

Wendy's - Burgers Near Me - Troutman, North Carolina

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Jonathan literally mad my day. Sweetest personality and super helpful!! I don't know if he's a manager but he should be his attention to detail are nothing short of incredible!! Thanks Jonathan hopefully you he trucking gods send me Back to this Wendy's read more

Wendy's - two drinks on a tray - Burgers Near Me - Troutman, North Carolina

AWFUL!!!! ruined my boyfriend's food. he hates mayo asked for ketchup mustard and pickles only on his burger and he got home opened it and there is mayo all over it tomatoes and lettuce. mayo all over the straw too. just down right awful. every time i come here my food is either messed up or cold. never come here read more

Absolutely terrible!!!! Not enough employees to have dining open... it's at a darn truck stop. There's over 200 trucks with me. Ready to eat dinner. Think of the money lost because they lock doors and only let drive thru order....... I stood in drive thru line to order. She saw me standing there and refused to take my order. I called and was hung up on. As soon as I went to the window. She started to take the order behind be. Luckily the gentleman with his family was prepared to tall order my food as well. Upon talking to the order taker or whatever there position is called... she refused to take my order for a number9. I told her no... you gonna take my order or the vehicle behind me will order for me. She did t want to give in by the look of her jerk face. However she did.... Crap person. Crap place... 200 semi truck parking and losing money for whoever owns the places.... read more

Wendy's - Receipt - Burgers Near Me - Troutman, North Carolina

Every time I visit, they get my order wrong, they get my name wrong, they can't keep the ketchup dispensers full, the place isn't clean. Yesterday, I told two employees and the manager before I got the ketchup refilled. Then, when it was done, it was done by a malcontent that slammed the ketchup dispenser parts. As for my food, it was a desiccated "spicy" chicken sandwich that was luke warm and a luke warm set of fries. I will never darken their door again. I should have gone to McD or Bojangles. read more

They are always out of certain things like chocolate frosties, the drive through is never open. The burgers are just thrown together with too much mustard, ketchup and mayo. I would not recommend eating there read more

If you like the way Wendy's does foods you'll like it here, if not this place won't change your opinion. Made to order burger, fries and no orange soda for less than $10 american and no surprises... Wendy's is as Wendy's does, and they do it pretty consistently across the country which is kinda the point of chain restaurants, right? Quarter-pound burger plus lettuce, tomato, pickle, ketchup, mayo, and onion (optional cheese) on a respectable bun wrapped up securely to minimize the likelihood of drips and slips. regardless, don't try eating anything over 400 calories in a moving vehicle. Fries are fries are fries but baked taters are only available here! and can be had plain or add sour cream, or cheese, +bacon, or +chili. oddly enough no orange soda... color or flavor... wassup widdat!? Not sure why the complaints on service. got my late night snack in short order hot and correct. first non-soup food while getting over a cold makes it taste even better. read more

Wendy's - tater - Burgers Near Me - Troutman, North Carolina

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Just to be clear: Wendy's of TROUTMAN, NC CLOSES AT MIDNIGHT. Pulled up to the Wendy's Drive-Thru in between the Bojangles Restaurant and Pilot Gas Station at 7:04 and left at 7:24 with no food nor any acknowledgment from the employees. Waited at the kiosk for fifteen minutes with no response after shouting a few "hello?"s. Pulled up to the first window- dark; pulled up to the next window- saw one employee inside taking a customer's dine-in order and another employee on her phone. The window was open and I gave a couple more "hello?"s while trying to be polite--no acknowledgment. at. all. Cars behind us had the same issue as us. Please refer to any other restaurant in the area that ISN'T WENDY'S!!! THE WORST Wendy's in NC(?)!!! read more

Probably your best option for fast food unless you want to drive a couple of miles off further. Located at Exit 42 on I-77 it's a easy off, easy on for the traveler. Food is typical Wendy's but service is generally very good although they can get bogged down at lunch time. Not a frequent occurrance but it does happen. One of the newer stores, it's clean, well maintained and the staff is well trained. Sign of a good management team Would recommed as on option for the traveler, particulary a traveler with kids. read more

Wendy's - the front of the restaurant - Burgers Near Me - Troutman, North Carolina

Horrible experience. Waiting 18 minutes just to place my dinning room order. Food came out cold. Tried to get my drink and both machines had about 3 options together. The rest were blacked out. This place needs HELP! read more

I'm at the Troutman location at 5:33pm and no one is answering the drive thru. Closed at 5 on a Saturday really unbelievable. I was told that the Wi-Fi wasn't working and the fryers weren't working either because the Wi-Fi was down. Do you require a high school diploma to work at Wendy's? Because the Internet connection does not make the Fryers work. read more

Slowest drive-through of any fast food restaurant in the universe!!! We stop at this restaurant a lot and they always take forever!!! The food is fine and people are nice!! But the service is anything but fast!!! read more

Stopped while traveling. No catsup in either dispenser French fries under cooked and cold. Not hot and crispy as guaranteed on the box! Food on the floor of the dining room should have been cleaned up! The 2 drink dispensers weren't working. This Wendy's was not busy, the above things could have easily been addressed! read more

Everything you go here, the drive thru says it's closed. Just went there at 6:50pm, no reason it should be closed. Hope the owners know the employees shut the drive thru down 6 hours before they close. This is like the 8th time. Will not go there again. read more

We had two busses of kids and these guys killed it! The line was daunting, but they busted through it so fast, I have to say better than most places can do for a regular lunch rush. Great job, crew!!! read more

If I could give it a zero Stars I would. I walked in they had one customer sitting in the dining room. One customer standing waiting on his food. The workers in the back standing there talking to another worker that was off today stood there 5 minutes was never acknowledged never had my order taken. Finally I walked out without nobody ever acknowledge me being in the store. read more

Absolutely terrible I ordered two single cheese burgers both of them had hair in them. Couldent eat it I was disgusted

The worst Wendy's experience 1st the store is owned by the pilot truck stop and it's jammed packed with big trucks it's very hard to maneuver a car the food was crap and wrong order for Wendy's it's not acceptable if you have a option to not stop here do it or you been warned read more

Great service, very accommodating and friendly. The food was fresh and delicious. Great experience while traveling through.

We were visiting in the area (from CA) and decided to stop in for lunch. Wendy's is always a good choice when it comes to decent fast food for a good price, but this location is by far the best I've been to. The lady at the register was so helpful and just a breath of fresh air. The manager was also in the dining area cleaning tables and making sure everybody was happy with their order. Food was fresh and hot, so good I had to finish every last fry. This makes me wanna come back to this location but we'll be heading back home soon. Next trip! read more

Service so SLOW we left and there were only two cars in the drive thru. What the heck could they be doing in there? Not even busy inside. Omg !!!!!!!!! read more

Placed order for 3 people, 18 minutes pass by, no food, questioned 3 different people as to where my food was, none knew, kept saying their screen went blank, they looked at my receipt, still couldn't find the food. I saw the sandwiches sitting on a tray that was inches from where they stood looking dumbfounded. They boxed up the fries and sat them down next to our burgers, but still couldn't figure out that it was our food. Finally they asked for my receipt again, looked at our food sitting inches away from them and handed it to me. Burgers were cold, fries lukewarm. Won't be going back here, no one knows what they are doing. Also noticed they did a shift change at 5pm, seemed a busy time for a shift change. Some kinda poor management happening here. read more

Have been to this location several times but just noticed they raised all their retails due to the fact they are now owned by Pilot gas station next door. A chicken go wrap is $1.79 at any other Wendy's but here it is $2.99. I asked manager why retails were so much higher and she said due to being owned by Pilot. JUST BE AWARE YOU MAY PAY DOUBLE AT this Wendy's. read more