Really turned this place around lately! Excellent service in the drive thru. Haven't messed my order up in a dozen or so trips. Dude on the headset is always super friendly. Good job to whomever righted this ship! read more

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The food is good but the people are rude. Every time our order is taken it's like they don't have any sense of patience and we're the only people in line.... read more

Horrible service. We ordered through the DoorDash app for pickup, they gave our food to some random person, and refused to remake the order. They FAILED to verify if the person was even a real driver then blamed us like it was our fault. Do not recommend going here, if you must, go to another location. read more

Just left there and it was a great experience! I went through the drive thru and it was super fast! They were very friendly and the food was very good and hot! Thank you cashier Peter S. and the cooks working this evening, we will definitely be back! read more

This "self service" stuff is out of hand. This will be the last time I eat at a Taco Bell (or anywhere doing this). Why you ask? I'm so sick of self service. You want me to place the order and all but I don't work for Taco Bell. I don't get a discount or anything, as a matter of fact the price is increasing constantly and I'm paying more for less. Places pushing self service will lose billions as people like me are tired of this. Enjoy the last $5 you received and don't spend it all in one place because I will never do it again. read more

So this place was bad in the past, but had gotten new staff and the food was better. But today it was right back to the old ways... horrible service, food was not even edible, and it was $30 for 5 tacos, a bean burrito and 2 drinks. And I literally threw 90% of it away!! Will NEVER go back!!!! read more

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We signed up to take food for 30 college students. Called Taco Bell and talked to the manager, JB. He put together a great assortment which the students loved, had it ready at exactly the agreed upon time, and helped put it in the car. Top management needs to promote him! read more

this place is god awful. staff suck. waited 30 mins for a simple order and we're missing 2 out of 5 tacos. also never give right drinks. would gladly drive 30 mins farther to find a better one. DO NOT GO HERE. read more

always get order wrong. gone there at least 5 times, and every time we go, they always mess something up, very poorly managed, will be driving further away to avoid it. read more

SHITTY SERVICE!!!!! ordered on doordash & our dasher went to pick up the order and they were hiding and wouldn't give them the food!!!! What kind of service is that??? Y'all accepted the order made the food just to keep it for yourself??? I'll be calling corporate. read more

it is HARD to mess up a 2 ingredient taco. it is extremely difficult to mess that up. I asked for a hardshell beef taco with beef and tomato only. and I got a soft shell beef taco with tomato and cheese and onion. onion. on a beef and tomato taco. How. literally how. read more

I'm giving the benefits of the doubt Just happened to be in the area and I probably stopped in the second day they were open. I generally try to avoid this and to make it worse. we were in the edge of hurricane IRMA so the place was packed being just off I-77. Service was confused even with the trainers present. Did not experience it myself but while I was there, there were at least two customers who ended up getting their orders wrong. My order was simple and one of the basics so it turned out ok but for Taco Bell, I have low expectations. I'll give it awhile. When the trainers are there, normally pretty good. Not the case this visit but will try again in 2- 3 months and lets see if it goes up or down read more

Taco Bell - Now Open - Fast Food Near Me - Troutman, North Carolina

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its times like this you should be allowed to give 0 stars. Continuously Absolutely unacceptable service. i do not go to Taco Bell anymore specifically because they NEVER get my food correct, but i did not* get to choose where my family ate so i figured i'd try again since it had been so long. BIG MISTAKE!! as a fast food chain that offers vegan options, they REALLY need to make more of an effort to make food as ordered. after specifying when ordering, i also checked at the window that my veggie bowl WAS NOT made with any ranch, sour cream or cheese, & they assured me it was not. i get home & sure enough, my veggie bowl was COVERED in ranch, sour cream, & cheese. it is not that easy to just "pick off", & not for nothing but i'm paying a lot of $ for this food i expect it to be made correctly. i've been vegan for over a decade- dairy makes me violently SICK its basically became an allergy!! its not that hard. ive worked fast food before with a cook who literally DID NOT KNOW HOW TO READ- & almost NEVER messed up an order. there are absolutely NO EXCUSES! fast food workers get paid more than i do, DO BETTER. you work with food you HAVE to be cautious of what you're giving people, you don't know people's allergies or food sensitivities. if you offer meat & dairy free options- LEARN HOW TO MAKE THEM! it is UNACCEPTABLE!!!! not to mention they didnt even give me my cinna sticks. i cannot afford to be paying for food they arent even putting in the bag. i am not one to write reviews but this has CONSTANTLY been going on, so i will continue to flood any & every platform possible with 1 star reviews in an attempt yo raise awareness. please, do better. read more

Some of the drive thru people are nice. The card reader (only drive thru) often goes down and they refuse to take anything but cash even though the register inside works fine. The owner should be aware of the poor management in place. The powdered beans are often incredibly dry and rice is hard. They seemed to start putting more filling into the once skimpy burritos though. This is a plus when the filling is fresh-ish. read more

These idiots bro. Last 4 times I went they've got my order wrong. It's like 11pm and I go in there to get the sauce they forgot. Dude in there looks straight at me and goes "how the f*** did you get in here" as I'm walking out. Well, maybe if you retards could get an order right for once I wouldn't have to get out of my car to get everything you assholes missed. 1 star. I'll be back next week. read more

I ordered my food on in the kiosk so I got my food, but my co worker ordered at the front and they forgot his food. He waited for 30 minutes and nothing. Also the guy at the front was rude. I do not recommend this spot. read more

The worst Taco Bell experience I have ever had. Location Troutman, NC store number 32180. Ordered a Chicken Quesada, it wasn't even heated up & it was cut really bad. Took it back to have them replace it and I was told "Bull Shit it was made right". I asked for my money back and they ignored me and wouldn't do anything about it. I asked them again to fix the issue, they finally made a new one but took it in the back before bringing it up to the counter. I repeated that I wanted a refund but they ignored me again and wouldn't give me the refund. I would not eat it, I ended up going to a different location and ordered the same thing and it was made correctly & the manager at that location said that when an employee swears at a customer it is an immediate firing. So Taco Bell in Troutman, NC store number 32180, start firing those employees that worked on Sunday Oct 13, 2024 around 3pm. I WILL NEVER GO BACK TO THAT TACO BELL!!! If you are reading this I would steer clear of this location. We will never know what they did to the food before bringing to the counter. read more

Tried getting breakfast today at 10:15 and was told they aren't serving breakfast anymore. Multiple signs saying until 11.

an embarrassment even for a fast food place cant get an order correct for the life of them don't expect to get what you order or any sort of competence Do Not come here read more

horrible, nachos were an embarrassment 5 days old meat, dry and absolutely terrible. I also ordered a large nacho fries and I got at least 10 fries, waste of money. read more

Love coming here. This place is around the corner from my house. I always get chicken chalupas and they get them ready in no time. Employees are a bit quiet. They don't start conversations with you which I think it's fantastic. This place is new so everything is very clean. I'm happy to have this Taco Bell in town one a the few fast food restaurants in town. As long as I live here you good my business! read more

I ordered a cheesy bean and rice burrito and a bean burrito and the beans looked so nasty and dry. The cheesy bean n rice burrito just had dry beans with a few pieces of rice in it. It was so disgusting. read more

The worst service for so called fast food in Troutman, NC. Never seen so many employees that were getting absolutely nothing accomplished. Will drive to Statesville if in the mood for Taco Bell. read more

Be careful when you make a mobile order at this location, they will let your order go through on the app even if the store is closed.

This place is always understaffed for what ever reason 25 minutes just waiting to pay for my order

freaking awful forgot half my order and took to long. very disappointing, workers weren't nice either.

I mobile ordered at 12:57. I live 25 minutes away so I figured my food would be ready by the time I got there. I stood there and no one even blinked an eye at me. I waited for an hour and still no sign of my food. I asked the lady there and she said they couldn't find my order. They only had one person working the mobile orders/dining room. There was 4 people working on the drive through side with 2 cars in the drive through the whole hour I was waiting. When she finally walked over, she asked what we were waiting for and I said my mobile order but I wasn't even interested in waiting any longer. I asked for a refund and she said "oh you can refund it though the app" but I was unable to since they have cleared the order and marked it as complete and said that I had picked it up when I didn't. I am very displeased with the way that they run this store and the customer service within this establishment. They were working incredibly slow and taking over an hour per order. Unbelievable! read more

Again, 3rd time I have to trash it all. STOP PUTTING SOUR CREAM AND OTHER CRAP THAT SPECIFICALLY I SAID DONT! Are they deaf and dumb? My kids dont like eat sour cream, i honestly thought they would get it right. Omg..the stupidity of this location is real. read more

Taco Bell - Loaded potato with 1 !!$$@@%! Piece of potato. I hate this taco bell. I hope they shut down. - Fast Food Near Me - Troutman, North Carolina

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Super fast ! Fastest Taco Bell I have ever been to !!! The order was perfect! The restaurant was clean ! Zero complaints! Great job Troutman Taco Bell! read more

20 minutes since we ordered at the drive through & no food yet. Do not go here. Service sucks. Waiting in the parking lot for them to bring it out to us. Ridiculous. All we ordered was 2 breakfast crunch wrap meals. Never stopping here again & I live in this town. read more

This has got to be the most frustrating Taco Bell out there! This is mine and my boyfriends favorite fast food place. It is unfortunately the only location close enough to our house that we can get late night drive thru. This location has never, EVER gotten our order right the first time around. We finally had to start pulling away from the drive thru and parking to check our orders, without fail they are always WRONG! Last night we tried a different approach, going inside. Still, THEY SCREWED IT UP HORRENDOUSLY!!! Needless to say something has to be done. The managers are just a bunch of jokes. They aren't helpful, usually rude when we point out their mistakes in our orders, as if it were our fault they can't double check a Togo bag...... If the amount of rude customer service and lack of grade school reading skills can't be worked on, we will have to take our business to other locations.... I am fed up with this Taco Bell!!! read more

Wow! This is the NICEST Taco Bell I've ever entered in my entire life. Normally I don't even go inside because of constant bad experiences but I've been driving all day en needed to stretch my legs and when me and my fiancé walked in not just one person but 3 people behind the counter said hello smiling all happy and ready to chat! The order was nicely put together not thrown into a mess like usual and it was actually Clean inside so I thought maybe I can use their bathroom and sure enough it was clean also which is extremely rare!! Next time I pass through town I'm defiantly stopping to support this Taco Bell every time read more

This place is sooooo slow. Everytime we come here it gets worse. If they get your order right the food is okay, but if you don't want to wait a long time don't come here. Next time I'll go across the street. read more

First off, let me say I've been excited about this new Taco Bell since I saw them building it. I live 5 minutes away and work until 10p most nights, so I'm always looking for something to grab on the way home. Went through today for two boxes and an additional burrito. The toppings on my items were wrong, my gordita had nothing but meat(no toppings, no sauce, nothing?), i didn't get my extra burrito entirely, and they were out of lettuce and cheese?! How does that even happen? It's a Taco Belll! Probably not returning to this location... Downloaded Yelp and was amazed that it's been open less than 3 months and already has 2 stars on yelp. Now i know why! Save yourself the issues and just make the 15 minute drive to Mooresville. 2 stars because technically I got most my food and was able to eat it without getting sick or dying. read more

This is the second time I have had a bad visit here. Today and the time before, I have come to this Taco Bell when it was raining. They do not have the best shelter for their drive thru so I can't sit there with my window rolled down. The person taking my order asked if I was ready, I asked for a moment to look over the menu. On both occasions, I had my roommate with me so I had to get her order and memorize it as well as pick something for me to eat. My order was roughly about $23 worth so I was ordering quite a bit, but I needed a moment to order. About every 30 seconds the woman on the other side would ask if I needed assistance. This meant I had to roll my window down and my car would get soaked from the rain. I could hardly focus on ordering because I was so frustrated. Not only that, but when I told her I needed a minute, she told me her time was going up and I needed to just go inside to look over the menu. We are in the middle of a pandemic, I have rarely gone anywhere but work and home. Going inside was out of the question. Not being able to get a moment to look over the menu without getting rained on caused a lot of frustration that I had to leave. She cared more about her ticket time than me being able to order. The first time this occurred I stayed but they didn't even get my order right. This time, I just left and went to the Statesville location. read more

You definitely have to check your bags before leaving the parking lot. They ALWAYS mess something up here. ALWAYS! read more

Taco Bell - Vegetarian taco. Not what I ordered. - Fast Food Near Me - Troutman, North Carolina

Though the food was what I expected from a fast food restaurant; I was in total disappointment when I went to change my babies diaper and realized that they have no changing tables. Very inconvenient! read more

Order a taco I got nothing but lettuce and cheese. Told them made another one again the same not even a teaspoon of meat. They thought they were being funny Asst. Manager said the Manager made it REALLY. Shouldn't Be a Manager if it was a manager read more

Last time we will eat here. Orders are never right, everything takes soooo long, we have been charged for food we did not get in our order; called to complain and ask for refund but the voice mail box was full!!! That seals the deal. No more Taco Bell for us. read more

This has got to be the worst Taco Bell ever! They were out of Nacho cheese, why does that happen? How do you forget to order cheese? Employees were extremely loud. Using profanity right in front of customers and the on duty manager didn't say a word. Employees were to busy talking to work on customers orders. We waited for 15 minutes for 6 tacos and a chalupa. This store is desperately in need of some kind of management......rant over!! read more