Despite the low sanitation rating, the meal was actually pretty good. I got the #2 single cheeseburger and fries with bottled water. The water was Dasani brand and it was ice cold as it was handed to me. The burger was hot and topped with onions and pickles. It was neatly prepared and I was given a good amount of napkins and Heinz ketchup. The fries were hot and neatly placed in the bag. The server was pleasant and gave me a smile. I wasn't in the drive through line long at all. I had an appointment at BestBuy in the same parking lot and was able to make my appointment on time. They weren't busy either. Only one car ahead of me. Zero complaints from me! If I'm in the area again, I'll consider coming back. read more

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FOOD POISONING Visited this location for the first time FRIDAY, OCT 10th. Order was placed through the drive-thru. Employee operating the intercom demonstrated poor customer service. This should have been a red flag. Ordered the steak grilled cheese. Within several hours, experienced severe abdominal pain, vomiting, and diarrhea. Symptoms persisted for hours. I almost went to the hospital. Subsequent review research revealed ANOTHER customer reported the same experience. This indicates a potential FOOD SAFETY CONCERN. Employees are REQUIRED to wash hands for a reason. DO NOT EAT HERE UNLESS YOU WANT TO BE THROWING UP ALL NIGHT read more

It was delicious the burger was tasty the fries hot until I take a big bite and o feel a thick line I spit the big bite and I see a thick black hair. Disgusting and disappointed. I want my money back . I ordered a #1 today sub ketchup with mustard. Thanks! read more

Steak ’n Shake - Hair - Burgers Near Me - Mooresville, North Carolina

Love the steak burger, it's tasty! My sister got a milk shake and she loved it! Service was good even short staffed, and busy they were pretty fast and very friendly! read more

Steak ’n Shake - Milkshake - Burgers Near Me - Mooresville, North Carolina

went especially to try new beef fries, twice told fast order window they must be fresh and hot. We got down road 1/4 mile reached into bag... luke warm, greasy and limp fries. we will not return, sad because they seemed to have a unique flavor, would have been good hot. Lazy cooks. read more

First visit since before COVid. Restaurant had been closed probs a couple years. Not sure when they re-opened exactly. Interior mostly unchanged, except for the big trash can catching the roof leak in the center of the dining room. Table service is gone; order at one of 4 kiosks at the counter ( counter seating is also gone). We both order burger combos, I subbed chili for fries with my Wisconsin butter burger. We both ordered milkshakes. After about 10 minutes our name was called, but only to inform me that they were out of grilled onions, and would I still like the butter? I said OK, assuming that the butter would be melted on/ in the bun. Then our shakes came out--without whipped cream, because they were out of that also. Big plus was that they were in very impressive heavy logo glasses. Only one other table, but food still took about 15 minutes to come out. Cheese on burger was not melted, and burgers were not very warm. Fortunately I lifted the top bun on my burger to reveal 2 tablespoons of solid, unmelted butter. I was able to spoon off this excess butter before consuming. Fries were cold and soggy and tasteless. Tomatoes and lettuce were crisp and fresh. It will likely be another few years before we come back. read more

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Ordered online, estimated time said 9:50. Called around 10:10 because we were worried they didn't get our order. The girl said yes she had an order for our name and the guy on the phone said they were working on it. Sit in the restaurant until 10:20. Then went around the window to say we had a pickup order. The girl said we'll I have a few cars in front of you so just park and come in....still wasn't ready at 10:33, had someone finally ask what I was waiting on. When the guy brought our food he said it had been there for a while. Clearly not otherwise someone would have given us our food. Trash customer service. Probably the worst we've ever had. read more

Great value for the food we ordered. The combos came out well cooked but above all the service was phenomenal. This one of the first SteaknShake where the manager stepped out to greet us upon entering, offered to help with our screen order, and checked on us while we were eating if we needed anything. This one of the most spotless and extremely clean fast food stops I have seen in a while. The food tasted fresh and had a clean presentation. read more

Steak ’n Shake - Burgers Near Me - Mooresville, North Carolina

First visit was great! Needed someplace to eat on New Years Eve as the family was out of town. Awesome food, great shake, excellent service! Second visit though, my burger (double with onions and mustard) had nothing but garlic something sauce and a SUPER salty bun. It's a menu item but not the one I ordered. Also, got chili cheese fries with onions that had no onions and were...upside down is the only way I can explain it. Like the chili and cheese were poured into the plate then fries added on top. So 50/50 at this point. We will be back but will def check our order before leaving the parking lot. Oh, and, note to management: Get shake straws for the shakes if you can? The soda straws are going to give me a burst blood vessel! read more

Steak ’n Shake - Great strawberry shake! - Burgers Near Me - Mooresville, North Carolina

Took 30 minutes to not get our order. They were still 4 numbers down from even getting to ours. Very frustrating to say the least. If you want Steak n Shake, find a different location cause you're not gonna get anything to eat at this one. read more

I love this place and look forward to coming again. The food was fresh, Delicious, served quickly and hot. Love the retro look inside, and this location has lots of seating. Everything was clean, and the night staff Jolene and Ebony are beautiful souls who made me feel as if I was chillin with friends. I hope u eat here....and r lucky enough to meet Jolene and Ebony read more

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Dump! Dump! Dump! The service was terrible, the place was so dirty I wouldn't let my dog take a s-it in there. The food was mediocre at best and I just couldn't believe how they let this place go. The female manager was nice, but the owner was unpleasant and detached. A health inspector needs to come in here and close them down. Next time I will do what everyone else does and go a cross the parking lot too CHIPOTLE. read more

Stopped in for a quick lunch while traveling. Clean store and friendly employees. My burger and shake was fantastic. One of the best Steak and Shakes I've been to in some time. read more

1. Took 8 min + to get a burger. No other customers at that time. 2. Quality - Knock off Wendy's. Fried were a little stale. Could have been 3 stars with a better wait time. read more

Todays garlic burger was the best I've ever had. No one creams my garlic burger like the owner, I will always come back for that garlic burger served with love. p.s. they are open till 12 not 10, I think thr owner works later so if you want your garlic burger extra creamed go then. read more

Waited 35 minutes for are food. The place is a mess. Every thing is touch screen to order. By doing that I fell you are loosing the friendly atmosphere that people expect when walking into a restaurant the food is what it is still good not great. Boys didn't seem very happy. Just felt like they had to be there to get a paycheck. read more

Big difference since re-opening, was not impressed with service or food prior to Covid - much improved. Great burgers, fries and shakes! Friendly staff, establishment has been clean. read more

Same Non Existend Service as the last time I was in here in November. Elsewhere on Yelp is my review of this restaurant from back in November. Decided to give them another shot this evening and results were the same. Walked in and a number of tables were vacant. One server walked by after bussing a table and told me she would be right with me and seat me and then disappeared. 5 minutes later after no contact from her or anyother Steak 'n' Shake employee, I left Did not try the drive thru ploy this time since it didn't work last time. read more

Best deal in fast food burgers with great service! I had a single steak burger, fries and Coke for $7.46. Made fresh and served by a polite and friendly person. The fries were crisp and well-seasoned. I will be back to try their famous shakes next time. read more

Burgers are just okay. Too many other great choices in the area (I.e. Barcelona and Shake Shack) to make this place a regular burger stop for me. Service was great. Very clean. But as far as burgers go... meh! read more

Food is good. People and higher that work here not so much. Was having issues with the kiosks and app. Asked employee to come help and told she can't help. Asked to order at counter and was told you have to use kiosks that weren't working. WTH?? What kind of restaurant uses kiosks but doesn't allow employees to help when customer has questions? read more

When you come here, you don't expect anything fantastic or over the top. I expect a basic burger with fries and possibly a shake. The building is dirty and the service is terrible. I've been here 3x trying to see if it will get better. Today I was 3rd in line in the drive thru and waited 20+ minutes between ordering and receiving it. Even with the wait, the fries were tepid and the burger order was wrong. Three strikes, I'm out. read more

This place puts poop in the food. I asked for a milkshake and guess what I got, nothing. It's not often I get to have me a sweet treat, you know got to keep the bod. And I was pissed I want my freaking cotton candy delicious poopy milkshake. The service is horrible because they did not bring me my milkshake. Clean wise is horrible. read more

Bro I've never had a better garlic burger in my life. I've never took a bite of a burger and audibly said "woah". I always wish to return and get a garlic burger that was so creamed and delicious made perfect by the owner. Everyone needs to go 10 p.m. because they are open later than that. With peace and especially love - a valued customer read more

I always wondered why people eat in the parking lot of this place. I now know why. Service for those that order at drive through are priority whereas those who dine-in are secondary. Albeit slow, those who serve you are super cordial! Keep in mind it's not their fault that your food comes so slowly, but I seriously believe they serve those in drive-thru first. I usually get the mushroom swiss melt. It is what it sounds like. Greasy decently tasty melt chock full of grilled mushrooms and melted swiss. The fries are the shoestring variety. Pass on the chili unless you want a thick serving of beans. So, if you are craving an inexpensive fast food meals of burgers, fries and shakes, order through the drive thru, its probably 30 min faster! read more

STEAK'N SHAKE Moorseville, NC needs to look at this. Customer service is great. Everything else needs some attention The only reason I gave an "OK" is because of our server. read more

Oy. Went tonight for dinner, thought we'd enjoy the 'Kids Eat Free' ooption but it soooo was not worth the hassle. My only consistent complaint w/this place is they never have enough servers. Yeah, the burgers are good and the kids eat free but the pee poor service has reached new levels of disappointing. BBefore it was a bit inconvenient or hit/miss. Tonight ensures we won't be back for a while. We were out of ketchup, had to get up and find some because after taking our order, the waitress NEVER returned (manager brought our food.) The side dishes were forgotten. Nobody ever stopped by to ask if our meal was okay or if we needed anything. Never got refills. Asked for check, nada. The floors were dirty. We waited SO long for drink refill and check w/my son's to-go dessert that I got up and waited at the cashier while my husband took kids to car. When waitress finally brought the to-go she forgot- AGAIN- the check! Hostess had to look it up for us. For the first time in 12 years, this former waitress did not leave a tip. Yep. It was THAT bad. One star iif judging soley on service, the food bumped it to two. read more

Unfortunately, I was just informed that there is a Steak 'n Shake closer to me than the only other one I knew about at Concord Mills mall. It's unfortunate cause I'm a big fan of those thin patties with the crispy, crunchy edges and the skinny fries that accompany them. I satisfied the craving this past Saturday and, the burgers and fries were as good at this location as they are at any other. Service at this location was good as well. I'll be back... read more

I remember when the area first got a Steak 'n Shake, which was at Concord Mills. Then Mooresville got one & I was pretty excited. Now... I guess as you get older your tastes change. Their milkshakes are heavenly & I didn't feel so bad eating the thin "steakburgers." I'm a fan of their skinny fries, too. In saying this, I haven't had Steak 'n Shake in years...we're talking 5 or 6? While I was in Mooresville today, I wanted Portifiono's delicious Philly Cheesesteak - to my dismay, they closed! I was in utter sadness. Steak 'n Shake was close by & since I haven't had them in a while, I thought I'd try them. It was 1:30 & they weren't busy, so I was able to drive up directly to the drive-thru. They had a huge picture for this "jalapeño crunch" steak burger (Pepperjack cheese, fresh salsa, sliced jalapeños, crispy fried onions and chipotle mayo), & I looove jalapeños, so I figured I'd try it. The girl over the speaker was pleasant & repeated my order back to me for accuracy. I pulled around to the window & she already had my drink ready & within a few seconds handed me my bag. I really like that the fries came in a "cup holder" type paper container. The fries were hot & lightly salted, but were a mixture of overcooked & "just right" fries. I didn't finish the whole container. Thankfully, the burger was neat inside of the paper wrapper, so I was able to eat it while driving, as well. Between the spicy salsa, the chiptole mayo, & the jalapeños, I felt like I ate an entire jar of jalapeños! It was really spicy! It was pretty good, I ended up eating all of the burger. My Coke was in a very large cup, which made me feel like such a fat kid with all that food & large drink (makes me thankful I don't do fast food too often!). The movie "Wall-e" comes to mind! The meal cost me $6.39, which I felt was a bit pricey. Their prices are comparable to other fast food places, combos run over $5.00. I got my "fix" today, so I'm good for another few years. ;) read more

This isn't even the best burger in the shopping plaza. But its a decent burger at a GREAT price. For the price you pay at Chili's or Red Robin you can get three meals at Steak N Shake in half the time. But I don't recommend the onion rings. They came LOADED with a brown colored oil. Scary. And the service is better at S & S too. read more

We went in and waited ten minutes no one greeted us. No customer service from any of the staff. Lots of unclean tables. Tried to ask for help and was ignored. We finally left, disappointing for the kids who were so excited to eat here. Won't be back too many other choices in this area. read more

Do not order doordash or any delivery from them. As someone who works in fast food myself and understands how the third party delivery process works, i was thoroughly disappointed. I was missing my fries and drink from my order, which is ok because things happen i get it. So I called and the manager did not have a friendly tone with me at all for one, and two the phone kept cutting out and she gave me attitude and hung up. I called back and explained my problem and even offered to come pick the order up myself because i know that doordash support sucks and getting another driver sent out for missing items takes forever, but she immediately told me that they can't do anything and i have to call doordash. Which i know is not the case as i wasn't even asking for redelivery and i wanted to pick it up myself, which i know could have easily been done by the store especially just for fries and a drink. After an hour long call with doordash support, i still could not get a redelivery or my food in general but at least i got my money back i guess. So just take my word and don't bother ordering delivery, just spend the gas and go there. What a great first experience for someone who just moved here too read more

Came in on labor day. Spent over and hour for a couple burgers. Service is always horrible at every steak n shake ive been to. Their food is great; best burger for your buck, but stick to the drive thru. read more

Oh boy, here we go... First off, I love their food and prices. But will I put up with terrible service and horrendous management for it? Of course not. Every time my family and I go to this Steak and Shake, it's like playing the waiting game. You wait forever to be seated. You wait forever for drink orders. You wait forever for food orders and so on and so forth. At our last time here, nearly 45 minutes passed with no food order. We all left and went to the Red Robin next door. The waiters are typically nice and friendly, but are pretty much useless because of poor management. I've never had a problem with the food here, but I'd much rather drive all the way to the Steak and Shake in Concord. Sure, it's a bit of a drive, but I've had a much nicer experience there. I'd give this location zero stars if I could. read more

We just had a horrible experience. It took 1 hour 30 minutes to get food. Had and order to go and the food was wrong as well. Morgan the waiter took a break with the cook instead of getting our food and shakes. They went outside for 10 minutes. I complained and one apology. It took 45 minutes to get tea and water to table and we got that b/c we asked again. Took 1 hour 10 minutes to get 3 meals and 1 hour 20 minutes to get shakes. There were not that many customers but they had alot of staff who just stood around. No one seated us for 10 minutes. We awkwardly stood up front waiting. Then waited 15 minutes to pay while waiter/waitress walked passed as if we were invisible. The food is cheap but I would pay more for better service. Steak and Shake will soon go out of business just like others who didn't understand what customer service means! read more

Worst location. If you enjoy being ignored, getting the wrong order, being ignored some more, and waiting 30 minutes for a milk shake..be my guest. Every waiter/waitress we get is a nincompoop. read more

Love this place, but it's like pulling teeth going through the drive-thru. Many items are not on the outside menu and it's very difficult to order when the person taking the order can't reference their own menu. Yikes. Otherwise the fries and great and the chicken sandwich with guacamole is fantastic. read more

Steak ’n Shake - The front. - Burgers Near Me - Mooresville, North Carolina

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I am thoroughly disappointed with the trip here today. We waited 15 minutes before we finally asked for menus. Then we waited 45 minutes just to get our food. The waitresses waited on the 4 tables that were seated after us before even coming to get the drink order. We have had several issues at this Steak and Shake but I keep giving them chances. They do seem to finally have a manager that works. He was trying desperately to clean tables, seat people, run food to tables, and check people out. He definitely has his hands full, but I believe that he will fix all their issues. But it's going to take some time. I will go back, but it will be a while. read more

Just got 2/3 of my meal comped. The food itself tasted way subpar, and my western bbq bacon cheeseburger came with 1 tiny piece of bacon, 1 tiny dollop of bbq and no crispy onions straws. Had to get a side of bbq, side of bacon, side of onion straws and a side of onions just to get everything that was supposed to be included on the burger. Also, my wife ordered a bacon cheeseburger and fries with cheese. Her burger had about 1/2 a piece of bacon, barely any cheese, and the fries had no cheese on them. The side of cheese we got for that tasted like powdered cheese from those cheap boxes of Mac n Cheese you get at the supermarket. Oh, and our milkshake took 25 min to come out, by which time we were almost done. We heard at least 3 other groups complain just in the time we were there, either about the poor service, poor food, or lack of milkshake that they ordered. The waitresses were apologizing constantly. The manager was parked up front by the register, comping meal after meal for dissatisfied customers. This place used to be so good, but it's spiraled way downward. The only good thing was my meal became almost free with the comps, but that's not enough to make me ever come back here willingly. I'd eat S'n'S in another state maybe. This one is too far gone. read more

The waiter was so nice. We had some coupons so our lunch was a great deal. The food was real good. I liked the seasoning on my fries and they have cheese sauce which I love on my fries! We will definitely be going back. read more