Excellent get the app burgers are very good baked potato App order them drive thru the best way and they give rewards read more

They messed up my order and there's no paper towels in the bathroom they keep messing up my order very bad customer service

We came here recently for dinner and a few times, the restaurant was closed and the only had drive through available. We had to wait over 45 minutes for an order we placed through the app before coming to the restaurant. By the time, the food came, it wasn't as hot as it should be and we were sometimes missing some of the items we ordered. read more

This Wendy's was outstanding. Not busy at all, ordered my food, and before I even got a chance to sit down, it was ready -- literally came in 15 seconds (I've never experienced this speed before). Food was nice and hot, nothing to complain about. Overall the facility was very nice and clean. Staff were very nice and friendly. A pretty chill place to eat! read more

I was at this Wendy's yesterday and food and service were great! Everything came out hot, and fast.

They only let you place two mobile orders and then you have to go back around. It makes absolutely zero sense. Whoever thought of this idea needs to be shamed. The food here tastes like zesty swamp nuts anyway. The ambiance is okay though. And they didn't have sprite read more

Wendy's - Burgers Near Me - Staten Island, New York

I walked in today to place a small order. Guy at register says to me" yeah what are you here for?" That's how customer service is these days I guess. Nothing wrong with food and I thought the manager lady standing near drive- thru window was cute.. lol read more

Fish sandwich not advertised or promoted in resteraunt or online. Paid $7.39 for fish sanwhich only. Fish looks like same Fish from school lunch. To much competition to sell a fish sanwhich only for that price. read more

Horrible service. Me and my friends were eating in cafe around 9:30-10pm. We heard the employees yell amongst eachother behind the counter "there's still people in here?? tell them to get the f**k out".. I turned to my friend and said "what time do they close? they just told us to get out" and as we started collecting our belongings, one of the employees came to tell us to start leaving and we told him that we already heard the employees (a group of men) behind the counter. We then went up to the counter and said "next time you could tell us politely" and the manager (or supervisor) Jessy apologized, but that was extremely rude and distasteful. Super disrespectful. Mind you we are all women. read more

App order ahead and self order kiosk out of service. Drive through line was very long.

Food is good, customer service no. Me and my family come here every week, Today was different. We had an error with the order at the computer but an employee was rude and gave us an attitude. We don't know her name but she was white and fat. Horrible. Never coming back. read more

Food is great but the costumer service is horrific. This lady at the front door window shut the window on me and wouldn't let me use my reward. Despite encountering abysmal customer service at the drive-through, where an employee rudely shut the window and denied me the use of a rewards program, the redeeming factor of this establishment lies in its culinary prowess. The delectable offerings and impeccable quality of the food manage to salvage the dining experience, leaving a lingering impression of exceptional gastronomic delight despite the unfortunate encounter with unhelpful staff. It's a testament to the culinary team's skill that their creations can overshadow the shortcomings in customer service, making the establishment noteworthy for its menu rather than its service. Especially one lady read more

Always, always, always stingy with the napkins at the drive thru. They seriously won't give you any unless you ask for them.

Visited this location today while visiting my sister at the hospital. Fast food is always a hit or miss, but today was a hit. Most fast food workers are rude/abrupt (unless you're at Chick-fil-A). But today-everyone was very friendly! I went through the drive thru and the young woman who took my order was very kind even the person who handed me my food. I was genuinely impressed. read more

There are a few times when they screw up your order, but in the category of fast food, I think this is certainly better than most.

I don't normally leave reviews but I had to because the girl in the front that took care of me here today on Thursday afternoon was so patient and kind and hard working. It was so busy and she was working up front alone and yet she made sure everyone including myself had everything we needed. She was also quick and loved that. Not sure her name but she had black hair. Extremely extremely good service thanks to her!! read more

The absolute worst. I ordered a side salad and large fries. The fries were old, soggy, and 3/4th filled. But the tomatoes on the salad were a real showstopper ... take a look. I am absolutely disgusted by this salad. These workers wouldn't eat this themselves why would they serve it to other people? read more

Wendy's - Tomato peels were included! - Burgers Near Me - Staten Island, New York

This place is horribleness. 10 ppl working behind counter and no one helping people Who walk in. I will never ever go back. I asked to speak To a manager. I was told they couldn't help me ! WTH is that about???? Get people who want to work. I would fire everyone that was there tonight April 13 @7:00 read more

Been going here for years and never had issues till recently. The first being when I was going through the drive thru and the workers were being very clearly sarcastic and laughing as I placed my order. Just today i found a piece of hair in my salad. I would not recommend going here. read more

Wendy's - Hair - Burgers Near Me - Staten Island, New York

Went here last night and made a family order totalling 32 dollars. I ordered the portobello mushroom burger. After finishing it, a half hour later, I immediately felt sick and threw up. This Wendy's location served me and my family spoiled food and gave us all food poisoning! Will never eat at another Wendy's again. read more

Ridicoulous!! Come here for lunch and I got the most attitude possible from a person. I ordered 2 Dave's single combos and a spicy chicken sandwich combo. I think the 2 Dave's singles were lost in confusion, because I only got one. But that wasn't the problem it's a mistake I get it. The attitude the lady gave me at the pick up area was insane. She spoke like she was above us and didn't care about her job at all. She acted like I was trying to scam them when it was really just a miscommunication about the Dave's singles. To make it worse when I got home the new Dave's single she gave me was freezing cold! Some care the workers there have. I have been going to this wendys for a while now but after this im going to take my money to the new McDonald's maybe I'll get some respect as a paying customer. The HOSTS name was Dina read more

I don't know why fast food chains decides to hire teenagers but its getting ridiculous at this point, majority of them are rude and don't get your order right. if you order any type of cheese burger of the sorts the cheese is just slapped on the burger cold . who the hell wants cold food ? today I had a girl be rude on the drive thru speaker and this isn't the first time . there is many other Wendy's on Staten Island but this one is a no go read more

I'm 3 for 3 going to this Wendy's so far, but i can see the disaster potential. My advice for avoiding a bad situation here: -Use the drive-thru to avoid the smell inside -Don't go past 7pm, the chances of getting a shady item increases ten fold -Look at your order before you drive away, if something is missing do not be bashful and tell them they forgot! -If the food isn't warm enough, tell them you want a fresh replacement! You can see them cooking through the window so keep an eye on them! It's Wendy's, don't get tooooo upset if your meal wasn't served well. read more

Wendy's - New mozzarella chicken sandwich - Burgers Near Me - Staten Island, New York

This is not our first time coming here. We've only ever had a few mistakes on our orders but it's ok nothing major. The staff here is not the mirst professional bunch, their always screaming or playing around. And the lines dont even get me started. Today I was not pleased at all with my meal. They got my order wrong, they added mayo, they got my boyfriends drink wrong ang got mad at HIM for it. Our fries were uncooked, our fries were literally still frozen. The best part was the girl who was handling the fries kept going back and forth from the kitchen to the bathroom bc she needed to throw up wait im not done. The girl didn't even WASH her hands when she came out. Her weave was all out and it was unprofessional. read more

Wendy's - Burgers Near Me - Staten Island, New York

Went there the food decent and the people are the rudest workers I've ever encountered in my entire life, no one was wearing masks and the place looked disgusting. And god forbid you want more than one sauce they make you feel like there doing the world for you. I will never go back there again. read more

I used to be a fan but lately they've been slacking. For example, I went through the drive-thru maybe 2 weeks, and when we (me and my sister) pulled up to the widow there was this strong smell of alcohol and when the worker came up to us she (idk how to describe it but) she came off looking and sounding like she was drunk. In the background there were a few other working who were chanting thing that we couldn't understand. Ultimately we would've cared as much as we did if they got our order correct BUT they literally forgot 2 out of the 5 four-for-fours!!!!! Then today me and my mother went thru the dive thru and all was fine but then we look at our cup and the lid has nasty looking brown marks on it!!!!! Safe to say I'm pissed and I won't be taking out from Wendy's again anytime soon. read more

Just went there today. I ordered a spicy chicken sandwich and fries. As I am halfway through my sandwich I realize there is a LIVE ROACH in my food. Never eating here again. The manager didn't even come out from the counter. She didn't believe me and wanted me to show her a picture. read more

Wendy's - Live Roach in my food. - Burgers Near Me - Staten Island, New York

Who wanted 5 guys, who wanted McDonald's, so my family and I ended up at this Wendy's. The counter help was very rude and nasty, No customer service skills whatsoever. My order came out wrong so I had to wait at the counter to rectify the issue. I get back to the table and everyone had already eaten pretty much. Obviously you have to eat fast food fast or the taste goes out the window. More alarming was the amount of garbage throughout the establishment. Food left on tables, food underneath tables, overflowing receptacles everywhere you looked. Not one worker would clean a table. The next day I attempted three times and three different ways to touch base with the corporate office. No replies to my emails nor my voicemails. I ended up leaving a derogatory review on their website but still no reply back. For the amount of money Wendy's charge, One would think that you would get better service and a more pleasurable experience. It's sad when the hired help are more concerned with their phones rather than the customer. Skip this place if you can. read more

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Great Customer Service!! Great management! Thanks Espery! By the way, all their burger buns are toasted and buttered! Get the "W" burger! Their special sauce is great!!! read more

Make sure you check your order before you leave!!! They are always missing something from our orders!!! My daughter's toy for her kids meal, my husband's double bacon classic and my daughter's drink, that was just this time!! I always check and the one time I didn't, We got screwed!! read more

Never had a problem with this location but my husband and I got severe food poisoning after eating the chicken sandwiches at this location. Never again! read more

Gotta give this place some love post renovation: Modern, clean, much more pleasant (both the physical location and the staff). 10x times more efficient. Seems like there are 15 people working at all times instead of 3. Well done. Keep it up though! Don't fall off! read more

Ordered nuggets a chili and fries at the drive thru And I get to the window to ask for dipping sauces for nuggets and hot Sauce for chili and ketchup for my fries and the manager responds your nickel and diming me for free stuff .... I will never be back after comments like that ... Sadly that was the manager ... He needs to be retrained in customer service ! read more

One of the best fast food spots ever. Lots of space and soothing to the soul music in this place. read more

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By far the worst service ever. The staff do not know their elbows from their behind. One person says one thing and one person says a completely different thing. So annoying! It's so chaotic. I spent an hour trying to order. Waxing my eyebrows is much more pleasant. read more

Although typically not a fan of fast food, Wendy's is my go to spot when a quick meal is the only option. However, this location is by far THEE WORST Wendy's I've ever been to. Working as a nurse at SIUH North, I have unfortunately been forced to frequent this establishment more times then I can count due to a lack of options during my overnight shift. Yet every time, this "restaurant" somehow manages to top their previous piss poor performance. I have made numerous complaints to not only management but corporate, as I feel that writing reviews is not always the way to go. However I am out of options. Tonight I received a meal that was missing two fries out of my five fry order. Two drinks were also missing. Yet for some reason I was charged. My 10 piece nugget only had 8. One nugget was a complete solid. Upon further inspection, the nugget was actually just fried chicken bone... yum. The workers ask you what sauce you want with every individual nugget order, but then proceed to give you no sauce at all. I must also state that at my last visit sometime last week, I arrived at the ordering window at 1 am, only to be asked "We're closing in two hours, why are you here?" DO NOT VISIT THIS SPOT read more

Food is okay but really nasty workers. I was there today (1/8/2020) with my aunt and the girl at the intercom was really very nasty. We dont know her name but shes a white girl with blonde hair i believe. She had her back turned to us at the window when we got our food, which she had someone else hand to us. We never saw her face or got her name, hence our time and date stamps. We asked her for a few seconds to decide what we wanted for our family and made her wait not even 30 seconds overall but she was highly impatient. She continued to be nasty when we ordered and kept trying to rush us when there was no one behind us. read more

The worst service from the young kids working One girl was hooking up her friend literally in front of customers Took 15 minutes to get a burger and fries The front of the store has a B rating read more

Outside looks great! Inside a complete disaster! It smells, it's dirty, the staff were inattentive and hanging out with other people instead of helping customers. The food was gross and I will not be coming back read more

The review is for the service, the food is typical Wendys. To begin with, whenver we use the drive thru, theres a problem. Poor service and constant mess ups. Today was the final straw. My husband had to return twice because they forgot 2 out of 3 fry orders. When my husband returned the first time, he was greeted by a rather unfriendly woman with a tag that read, Elizabeth. She said little but huffed and puffed and shoved the bag of fries at my husband. On his second visit, he just askef for the manager who apologized. No more at this location. read more