I have been to this location a few times since my family lives across the street. The McDonald's used to be grimey but it got a fresh upgrade. It has a lot of parking and it's huge which causes a lot of cars trying to go together instead of letting one car go at a time. The restaurant is spacious and has a huge seating area. It has self ordering kiosks. The staff would see you waiting to order and would straight up ignore you. Or take a drive in order or talk among themselves. My food was ordered and was waiting for more than 20 mins while it was continuously ignored and other orders that came in after was given. The staff talks and hangs out with their friends instead of working. The food is okay and it's the standard fare. Just wish that the stuff didn't ignore people. read more

Ghetto ash, dumb drive thru employees on the night shit. Overpaid & lazy! They have multiple order slots, have been waiting over 10 mins & they keep only taking cars from one side. Genuinely should've went to a diner for burgers n fries bc this is slow food at this point but now I'm boxed in n they still not taking orders. Best fries on the island tho! read more

This is my favorite McDonald's spot I think this is the best one on the island the one on Richmond Avenue Sucks these workers work hard on this one there service is definitely better and far beyond read more

I don't know why this McDonald's has low star rating Because the food is so good I like the burgers and the fries and the chicken nuggets read more

McDonald's - Burgers Near Me - Staten Island, New York

Me and My friends went to McDonald's today around 3:00 and when we started eating the fries half of the fries were green , and they were cold and disgusting read more

McDonald's - French Fries - Burgers Near Me - Staten Island, New York

Got my order wrong and their was no leadership missing a nugget from the order If you else order McDonald's on DoorDash my advice is to order somewhere else this is jim Caviezel and the straws are not service not good read more

New York Jets Pack ($17.59) missing both medium fries. Order was completely sealed no evidence of tampering. So it seems the order was incomplete. read more

Ordered 2 cheeseburger meal and my husband ordered a big mac. Whoever was assigned to handle burgers today did a horrible job. Food was sloppy. Husband said it was the worst big mac he's ever had. It's fast food- we don't expect Michelin star food but Just the basics is fine-but wasn't met at this location. Parking is terrible. As usual, staten islanders feel the need to park wherever they feel like it. Parking is difficult and non handicap persons were parked in handicap spots as well as no parking areas. It was at least clean at this location. read more

So I wanted a plain cheeseburger and only cheese, patty and bread and they gave me everything in it and then I asked for small fries. They gave me only 13 fries and then I ordered my kid a happy meal and they gave us a Halloween basket in the middle of July. Please don't order here. They won't get your order correct read more

It is a McDonald's. It has a drive-through. It has those machines that take your order instead of you having to wait for a cashier to take your order. Those machines work effectively. When you use them you get your order in a reasonable time period. This McDonald's is clean. There is nothing objectionable about this McDonald's. read more

McDonald's - cars parked in front of a mcdonald's - Burgers Near Me - Staten Island, New York

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Waited 30 minutes for an order that i placed in advance through the mcdonalds app. It was a 20 piece nugget and a large fry. When i finally received my order the fries were only halfway full. Why am i paying for a large and getting the same amount i would if i had gotten a small or a medium?? To top it off, i only got ONE bbq sauce for TWENTY nuggets when my receipt says i asked for 3. Ridiculous!!! The staff in the front were hustling though so props to them for pushing through a bunch of people asking them to check on their order. I do not recommend this McDonalds location at all. read more

McDonald's - Burgers Near Me - Staten Island, New York

You wait a long time for any type of food ordered a large French fire and waited for almost 1 hr the staff is rude and the place is dirty

Spent 20 min waiting for my curbside pick up order. Then had to go inside and wait another almost 10 min, all for the manager to tell me she was short staffed. Understandable, but someone should have came outside and addressed the wait. Food was cold and fries not even full. Too many issues here, all the time. read more

McDonald's - Burgers Near Me - Staten Island, New York

Let's face it, McDonald's food is garbage but we all crave this junk from time to time. It ONLY tastes good if it's made hot and fresh. If it is not made fresh it actually tastes like the garbage that it is. This McDonalds location has gotten into the habit of preparing too much product way ahead of time allowing it to sit before hand. Then instead of throwing this stale garbage away they serve it right to you. This consistent and regular occurrence continues here routinely all day every day. They are serving old stale food that's been prepated and laying around way before you even get it. We all know its garbage food. But this junk food tastes good if it's fresh. We really only crave it fresh and hot, that is, if we have had it fresh somewhere else before, maybe even here before. But that is not now. Unfortunately this place is mismanaged, fresh and hot is not happening here. The other location on Hylan closed down for this exact reason. No one wants stale garbage. If we want to eat your garbage junk food we want it fresh otherwise it actually tastes like the garbage it is. This place is now serving up the typical terrible stale garbage you get at every crappy run location you've ever been to. Don't be fooled by the nice new building. The junk food experience here is a total let down. Besides the typical complaints of missing items no dipping sauce etc etc , You WILL get garbage fed to you here. No thank you, I'm not loving it here. Go somewhere else for your junk food craving, this junk isn't even fresh anymore. Ba Baaa ba ba ba BYE read more

Worse service again missing 2 items I ordered mobile app waited 27 mins only to get home an missing 2 items this truly is the worst mc Donald's I've ever been evevytime I go here something missing staff is rude service sucks read more

The food overall is alright, but the service is terrible. the place and the environment is nice but the service. don't get me started on the service. this young boy working the cash register was so unbelievably rude, nasty and disrespectful. Tall, Hispanic, young kid with the name angel on his name tag. worst experience I've ever had at this McDonald's and I've been going for years no problem. He was so unbelievably nasty and his attitude was terrible, he clearly didn't wanna work there. he threw the change at me instead of handing it back to me, not only that he was targeting female customers. he was nothing but respectful to the man before me but me and the woman behind me who ordered got the nastiest attitude. he was making inappropriate comments such as "after his shift, he would pay me to have sexual interactions with him involving the ketchup packets" that he handed to me with my order. After I stayed around to listen and see if he was treating any other customers like this or maybe i was at fault, but the woman behind me had a similar experience. after getting into an argument with him, he refused to put the fries in the bag after she paid him. He did not give me any sweet and sour sauce in my bag although he made a disgusting comment about how he could be "sweet and then sour in bed tonight". after this experience, I refuse to step foot in this McDonald's again. I never thought i would ever experience such bad and vile customer service. I genuinely feel violated and something needs to be done. read more

They've done a complete remake of the interior. The food is okay. It's the only McD's that I've seen a stop sign completely inside the parking lot (there are two, and neither is to leave the parking lot). read more

McDonald's - Burgers Near Me - Staten Island, New York

0 stars, customer service is meh okay from 1-10 (5) Waiting time from 1-10 (4) Food quality ‍ 1-10 (1) and cuz of the soda/water was the only eatable/drinkable thing on the menu I ordered some fries and a Big Mac with a sprite (meal) bread was cold and hard, meat was dried and chewy, lettuce and tomato didn't look right, and the fries omg the fries (not even baking them again will fix) It looked like they took out my meal out of the garbage to be honest. I took a bite and went back into the garbage (mind you, I was very hungry and I'll eat anything when I am hungry) so I thought. but this place made me change my mind.. No recommend all and all ratings 1-10 (2) read more

Went just now to get a breakfast order at 11 am the app won't allow breakfast order even though they serve all day. I go on and order two sausage McGriddles. The guy types in sausage biscuit with egg minus egg. I tell him that's not what I want. He insisted that's how he has to do it. I tell him it's on the menu and it's different. He says no. I let him order that because I know I'm gonna give it back. When the food comes back I tell the other guy what happened. He apologized and made two McGriddles. I told him someone needs to retrain the cashier to know the menu. It also cost me more the way he did it. I like to use the app because you enter exactly what you want. They should update the app to allow all menu items at all times. read more

I work the overnight shift and got a little hungry. During my break I went to this McDonald's since it was the only thing open. I was totally expecting that half the menu would be unavailable and that the food I received would be cold or lukewarm. To my surprise everything was hot. All the items I ordered were available and the cashier even remembered to give napkins. I have to say that I am thoroughly impressed with this location because most fast food establishments usually forget an item, serve lukewarm food or don't care enough to give the basics like napkins. read more

Out of all the McDonald's I've been to this is hands down the worst one yet. Never have I ever had to repeat my order 6 times to the order taker only for them to still get it wrong. The inside is filthy and the employees have zero clue what they are doing. I personally witnessed one of the crew members clean several surfaces with the same paper towel never once changing it. After repeating my order six times they still failed to provide me with what I ordered. Never come here have I seen such incompetent employees, begs to wonder what the boss' IQ is. read more

Finally tried the McRib from McDonald's. It tasted exactly like what I expected which was nothing special. It's pretty much a tasteless grilled pork with a lot of bbq sauce. Just FYI, McRib was first introduced in 1981 but was later removed from the menu due to poor sales. So you know the quality of this item... read more

McDonald's - a meat sandwich with onions and pickles - Burgers Near Me - Staten Island, New York

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Just stopped in at the drive thru to order dinner with my wife. Just to pull up to the drive thru window where you pay and hear the female at the window complaining OUTLOUD to her male coworker about how irritating it is for them to make breakfast sandwiches and that they take too long. Pulled up to the 2nd window to pick up my food and was told to wait around the corner for the food and someone would come out with it.. my wife decided to walk in and get the food and while waiting to ask for the food she heard the 2nd lady from the pick up window walking out complaining about the breakfast sandwiches and and annoying customers like ourselves who order them until she noticed my wife standing there and realized she was the person who ordered them and felt a little stupid cuz my wife heard her. read more

McDonald's - Burgers Near Me - Staten Island, New York

tasty but dirty place fast service both cashier and kitchen convenient location next to bus stop read more

When I lived in Russia, I was very fond of McDonald's, but after visiting here, I got sick of visiting. Very small portions and high price. There are no complaints about the taste, but comparing with other places .. not in favor of this place read more

It's like waiting at a doctors appointment the worst service you'll ever experience. Each car front you add 10mins wait if there's no car front you add 20mins wait you get what I'm saying. They are so disorganized. read more

After ordering at the drive thru I was told to pull up to the first window and paid for my order. Told to drive to the second window for my food. Only 2 Big Macs and 1 med fries but waited a full 12 minutes and cars behind me were backing up and beeping until I was told to pull up to the last window to continue waiting for my order. Finally got my food for 1 person after about 15 min. 15 minutes for fast food drive up? This is after the complete year down and rebuild of this location. Clearly everyone behind me in line was pissed and you would think they could get some orders out a little faster. Never again. read more

Worst McDonalds on Staten Island. They are so unorganized and half of the staff is completely incompetent. I wish there was another Mcdonalds closer to me but this is all I got. This is terrible! read more

Why is it so cold? No heat. No ketchup. No BBQ sauce. No nuggets. Your employees are saints.

All teenager employee, laughing talking, but nobody work, I can't believe I've waiting over 30 minutes for my order

Decided to get McDonald's on my break. I ordered a 6 piece nugget just to check and there were 4 pieces. We ordered 1 diet and 1 regular coke, we got two diet Coke's. The service is garbage here and the workers look like they want to quit. At least the fries were ok. read more

Food is not good for u. Parkinglot is great and service is great. Nice people as well. Overall not bad place. read more

McDonald's - Burgers Near Me - Staten Island, New York

Usually out of something. I cycle through the McDonald's on the island as sometimes others are better, sometimes they're worse. Inconsistency is really the only consistent thing about these places. read more

And why exactly are we advocating these people to make 15 an hour?? Asked for a cheeseburger plain and a cheeseburger with bacon. Messed up 3 different times. So how do they fix it? By hand placing (no gloves) a piece of cheese and wiping off the onions and ketchup. Will be calling McDonald's corporate Monday morning. I ask for the GM's name and I got "Fran something" from the manager. Please please please put machines in here because your staff is horrific. Useless read more

So, this is most likely the best McDonald's in Staten Island. Pros - Extremely clean, freshest food, & nice customer service Cons - No ketchup dispenser, broken bathroom lock, & they get the order wrong half of the time. Always check while going through the drive way Still rating it high though considering every other McDonald's on the island is meh. read more

Ordered today online ! The iced coffee was supposed to be a dollar Nope not mine 2.49 Was supposed to get a double cheeseburger nNope not in my bag Was supposed to get 2 apple pies again not in my bag Ordered 2 fish fillets got those but was supposed to be 2 for 1 nope I paid .full price !!! 31.+ change for 1 iced coffee I hot chocolate 2 fish sandwiches and a large fries What a bargain !! Typical Staten Island BS ! read more

The wait is crazy plus they'll take your order and forget about you then bring you the food with a nasty attitude

This is the only mcdonalds that l know of that does not have an employee stationed at the cash register full time. Additionally, with covid19, the POS kiosks are turned off. Getting someone from the back of the house to take orders is frustrating. The staff works hard, but they lack training and customer skills. At breakfast this morning, l asked for coffee with 5 creams; when l opened the lid, the coffee could only be described as dark. When l got to my car, l discovered that l didn't receive a hash brown. I did however, find three (3) packages of of pancake syrup for the hotcakes l didn't order. Whoever owns this restaurant should get more involved in the operation of this business. It is a great location with a terrific parking lot. I guess the franchisee has made all the money they need and they operate this location on autopilot. read more

This is a newly revamped establishment. This place is just a mess. No receipts from the registers or the order machines. You can hear the chaos as the workers scramble to get orders together. It's swept clean but not clean. The flavor is not enjoyable, especially for the cost. read more

The dining room in this place was filthy every single table was disgusting napkins cup tops all over the floor soda spilled on the tables I told the kids at the register you need to clean ur dining room I went to eat n my car for 15 minutes came back in to throw away the garbage n the dining room was still dirty uggh!! read more