I find this a rock, solid Wendy's. I like being able to order from the kiosk I've only been here a few times at this location, but the quality, with hot fries and nuggets, seems rock solid. I love their spicy nuggets every time I've ordered from this location. They've always been hot and fresh a few times I've been here. The staff has always been delightful; most surprisingly, times I have been here have been during lunch rush, and the dining room was relatively clean. read more

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Everything about this place needs to improve. The employees have terrible service, the managers are idiots and there is always something missing from my order. Do better! read more

7-13-2023 Our burgers were good and we tried the strawberry Frosty. read more

I was going from point A to point B and wanted a quick, budget lunch. Then I remembered that I had a Wendy's gift card. I checked Yelp for any Wendy's on my route and this one popped up so I made a stop. I looked over their Value Menu (not Dollar Menu because choices start at $1.29) and chose a Jr. Cheeseburger and a Crispy Chicken Sandwich. The counter staff were friendly and quickly processed my order. The food was ready in a couple of minutes and I decided to eat in the car so that I could quickly get on my way to my destination. Both sandwiches were hot and freshly made and took the edge off my hunger. I didn't use the restroom but the inside and dining area were clean. Overall it was a satisfying lunch even without a Dollar Menu. read more

If I could give 0 stars I would! I recently visited Wendy's drive-thru and had an incredibly disappointing experience with their Pretzel burger. I waited patiently for 5-10 minutes for my order, which included a request for a well-done burger with extra beer cheese. However, upon opening the burger, I was greeted with a mess of sloppy cheese all over the bun and wrapper. Seeking assistance, I asked the drive-thru employee for more napkins and explained the issue. To my surprise, she smirked and laughed at me, showing a complete lack of professionalism and empathy. No apology was offered for the poorly prepared burger. To make matters worse, upon reaching home, I discovered that the meat in my sandwich was partially raw. This was not the first time I encountered such a problem at this particular Wendy's location. The fact that this issue has occurred twice is deeply concerning and raises questions about their food safety practices. Feeling unsatisfied and frustrated, I decided to reach out to Wendy's customer service on Friday, July 7th. I requested a $25.00 gift card as compensation for the consistently poor experience and was informed that a District Manager would contact me. However, it is now July 12th, and I have not received a single phone call, gift card, or refund. This lack of follow-through demonstrates a severe disregard for customer satisfaction. Due to the overall disappointing experience, unprofessional behavior from the drive-thru employee, and the lack of response from Wendy's customer service, I have made the decision not to return to this Wendy's location. I find it necessary to report this unacceptable experience to the Better Business Bureau (BBB) to ensure that other customers are aware of these issues. And also the Health Department. For poor food safety standards.Wendy's needs to address their service quality and customer care to maintain a positive reputation. read more

Employees look miserable. Salad was ok. Should've known something was up when nobody is in the sitting area. Few in the drive thru.

Sadly, this is my fourth complaint and my first review, what's even worse this isn't even the worst Wendy's that I've been to. Sunday morning 2 AM. I was on my way home from work order the mail off. The Wendy's app got to the restaurant. I was the only one there in the drive-through. The employee was at the window, talking to other employees and walked away from the window three times before asking me what I wanted. I told him I had a mobile order. He told me to pull it to the window And over 25 minutes later I finally get my food, but it was a DoorDash order because the employee who told me to move forward, never put my order in employee at the window. Thought I was DoorDash and handed me a bag and I opened the bag and seen it wasn't my food because I was looking for my frosty And he informed me that he didn't see my order now I gave him back a open bag and he sealed it back as to give it out to the correct person. I ordered a crabby patty meal. It came with a crabby, patty, burger a frosty and a fry. They informed me that they didn't have the frosty because the frosty machine was broke.. I got cold fries so essentially I paid $11.49 for a burger. I asked for a refund and they refused. Told me I need to come to see the manager in the morning. I came back in the morning and they told me the manager wouldn't be there until Monday. I shouldn't have to do this much running around to get a refund. The employees are poorly trained. It's hard to advocate a higher wage when they're not doing the job at the wage they're making now. I called corporate and they told me someone will call me back in a day or two and that they were issued me a refund. No apology no refund no call from corporate. It is safe to say that they will be little to no chance of me ever returning to this restaurant and I will tell this many people as I can to stay away. They must have an interesting business motto to keep customers from coming to the restaurant. Corporate may want to get a new manager because apparently this manager does not know how to manage respectable employees. read more

Horrible service, horrible service, horrible service They let me stand there after I asked them about my order because they didn't see it so they just ignored me. I never received my food and I better get a refund. read more

Ugh. I checked in here as never been to this location and was so looking forward to eating a single burger! We absolutely could not tell if the lobby was open so we entered the long drive thru line. The car in front of is kept beeping their horn so who knows how long they were waiting. After about four minutes, the line had not moved and a few cars left the line. We waited a few more minutes and eventually left the line as well. The only time the line moved was when another car gave up and left. read more

After a long day of work I decided to attend Wendy's. That turned out to be a huge mistake and ruined my week. I was shockingly scolded for asking where my fries were. This amount of sass and backlash is unacceptable. So I beg you with all the options around the area, do attend this Wendy's. The worker is a bitch. Ps she stepped on my saucy nugs. Ps that was a metaphor. I didn't actually get the saucy nugs. In that sense the nugs were my testicales. read more

Great customer service Fast...fast food Fresh and hot⁉Mostly, but I have gotten a soggy order read more

This was one of the best Wendy's locations that I've visited in a long time. The service was super fast considering how late in the evening we went. Also, the food was piping hot. I was pleasantly surprised and I will be returning soon. Give these folks a raise! read more

I ordered a breakfast sandwich special; $2.11 including tax. - They could not break a $10 - Because of the small amount, they did not want to take a credit card and told me to upgrade to a full meal. - No (hot) decaf coffee available to order, so I passed on ordering a breakfast meal. - The closest I could get to exact change was $2.05. It was refused. - The guy hosing down the parking lot was not paying attention and hoses down the inside of my car. read more

Went to Wendy's on greenfield and Jl hudson dr in Southfield on 10/2/23 around 10 placed our order just to get home and realize that there was a bug in my food. My kids done ate some of these fries and so did I. i called the place and told the manager she said bring it back. She had the most fucked up attitude ever just because I asked her was she taking the food back snatched the bags and walked away like wtf I'm the one who should be mad we ate the shit not knowing that that big was at the bottom of the container. read more

Wendy's - Went to Wendy's and ordered some food for my kids and I and had a fried fly in my fries. This is just disgusting - Fast Food Near Me - Southfield, Michigan

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In this picture, you can see what I received from this Wendy's when I ordered a baked potato. It's as if someone literally threw a tantrum and took it out on the potato. It was also so dry, the minute I even attempted to pick it up, it completely crumbled into little tiny pieces. read more

Wendy's - a piece of bread and a bowl of mashed potatoes - Fast Food Near Me - Southfield, Michigan

I like to stop at this Wendy's every once in a while to get a chili and some bake potatoes and normally it's an good experience, but today around 7:30 PM I stop to get me a burger and some potatoes and I got the Rudest Manager taking my order... Definitely needs some customer service training. Just saying read more

This Wendys is VERY near my work location. It used to be good. Friendly staff, meals were always correct. However for the past year or so, every time I go for convenience sake, it bites me in the butt. We've gotten orders where whole items are missing or completely wrong. Today, this was the lettuce someone actually picked up and placed on my chicken sandwich. Disgusting! Id rather have them say, "Im sorry, we're out of lettuce." Convenient or not, today will be the last time I patronize this Wendys. read more

Wendy's - Spicy chicken sandwich with rotten lettuce. - Fast Food Near Me - Southfield, Michigan

If I could give zero stars I most certainly would. It wasn't so much a good issue but a customer service issue. I stopped by around midnight and ordered a #7 with a strawberry lemonade no ice. The night manager taking orders was the rudest person on planet earth. She was rude in responding they ran out of strawberry lemonade so order an all natural lemonade. Still with no ice. She hands me my drink with ice I tell her again it's without ice. She proceeds to slam the drive thru window and starts bad mouthing me to her staff saying what I did and don't order. When she came back I said to her if she wasn't so rude and listened I ordered no ice when I ordered the first lemonade. She has a horrible attitude and lacks customer service. As much as I come to this location, I wont be going back due to her. read more

Visited this Wendy's today. The display board says a small iced tea is $1.19. The cashier and manager insist it is really $1.79; the board is out of date. Uh, no. If you advertise an item at a certain price, you can't sell it for more! I left without buying anything and immediately called Wendy's customer service line. read more

got hung up on and blocked over the phone, trying to get an update on a doordash order

This particular Wendy's is not my favorite one. Generally, as far as fast food goes, Wendy's is much better than say McDonLds. Burger King and the rest. But as far as this Wendy's goes, I have been disappointed with the food, service and the amount of time it takes to get served. I like Wendy's for their option of having a baked potato instead of fries and also like the triple which satisfies my big meat cravings. So Wendy's generally would get a good review ,, it this locationl leAves a lot to be desired read more

I waited 40 minutes for my doordash orders. Then I asked for the items the customer wanted (napkins utensils ranch and sweet-and-sour) the girl inside says " it's in the bag have a good night move forward" the guy asked "why do they need utensils they got chicken nuggets" horrible attitudes for $15 an hour.. read more

We order Wendy's it takes 2 HOURS to get to our house which is 10 minutes away and then our delivery person doesn't have the decency to ring the bell so our food sat outside for 20 mins before we checked and the food was cold the frosty's were nothing but froth and I have no dinner AND YOU HAVE THE AUDACITY TO CALL THAT SERVICE?!?!?! Never going to this Wendy's again shittiest place ever read more

We sometimes stop at this Wendy's right before hitting the highway. Never had an issue with them over the past decade or so. Last night must have been the first time we went inside to order. I noticed the subtle Arts & Crafts influence in the decor. What really got my attention is that it has been YEARS since I have seen broccoli and cheddar potatoes offered at Wendy's. I thought maybe the company was only offering the measly sour cream & chives potato any longer. None of the Wendy's in my county offer the full line of potatoes. Oh, and this was not a tiny, dry potato. It was a nice one. Score! I often get a small chili and a potato, and then mix the two together to make my own chili potato, but I noticed that there was a chili potato on the menu. My husband showed me his chicken sandwich. The crispy chicken patty was sticking out past the bun. No skimpy portions here! The Lions game was on one of the TVs. They had a pair of the soda dispensing machines that can give you combos of flavors. I'd never tried it before. I kept pushing the glass against the bar. Ice came out each time. Usually, that makes the drink dispense. Hubby gave me a clue: Push the button instead. OK, I have it figured out now. Duh! read more

This Wendy's should be shut down. I just went there 15 minutes ago and ordered carry out. When I got home 5 minutes later and unwrapped the order I observed the following: single hamburger was apparently precooked and reheated, almost black in color but not burned - overall appearance very dried out and unappetizing. Taste was blah. Could not eat this. Also ordered a fish sandwich and fries. This was revolting and I love fish. This fish filet was also apparently precooked and then reheated. I took one bite and noticed this totally chewy and hard edge crust then the fish inside had a very foul taste and odor. The fries were not fresh either. They had been sitting under a heat lamp and were limp, soggy and had a strange bitter taste. I tried to be objective but there is absolutely no excuse for food this bad. I wouldn't think of feeding this to anyone. Wendy's should be embarrassed and this one should be shut down!!! read more

Drive thru was surprisingly fast! Order taker was very nice and clear. Order was correct, they gave out the wrong food to the car in front of me. Guessing the cashier was new. Seeing I've worked in fast food I would of liked for the girls to have a hair tie on if not a hair net just to ensure no hair in food..but as for me I was satisfied good service. Probably one of the best Wendy's I've been to! Good job guys read more

The staff were friendly and accommodating. I ordered a "veggie burger" (burger without the meat for most fast food places) and they got it without the typical long conversations and suggestions of a grilled cheese that usually occurs. Unfortunately what I received looked like a burger had already had a beef patty on it before it was peeled off. The cheese had too many meat scraps on it to be edible, and there was a paltry amount of vegetables. Pretty disappointing. read more

Wendy's - Meat-laced cheese on a veggie burger - Fast Food Near Me - Southfield, Michigan

I went through this drive through and they were being fast, but the kind of fast the make your feel rushed and not welcome, I ordered and was going to use my points, they scanned them, it took my points but they claimed that it didn't work and made me pay. So I lost $3 and 300 points for nothing. read more

If i could give this place 0 stars I would. the server was being rude and she kept rushing me THIS CUSTOMER SERVICE WAS TERRIBLE! they gave me the wrong order. Stay away from this Wendy it's horrible I asked for a cheeseburger and they gave nuggets I HATE THIS WENDYS. and they didn't even say sorry and the manager was rude im calling corporation! read more

I asked at least four times to ensure there were 4 sides of sour cream. I was assured 4 times (once by the manager) that there were. The one star should indicate I did not receive what I asked for. The struggle for the management and staff at this location seems to be rough. read more

I just picked up an order there. Not only did they get the order wrong the employee at the counter solicited a tip! After making me stand there while she put away bags etc. 0 stars read more

Yesterday afternoon, I placed my order and gave the girl at the window (2) $5 bills. She came back to the window and told me to pull up to the window. So I pulled up to the window thinking that they were gonna give me my change there when they gave me my food. When I mentioned that I didn't get my change, the manager was very rude telling me that the girl said that she gave me the money already. Then she finally said, "I'm gonna give you the money" very sarcastically like she was doing me a favor and she had a look that clearly stated she did not believe me.. It was my right to get my change but she was talking to me like I was a criminal. I told her that it wasn't about the money as I actually don't need the money but it's the principle. When she was going to get the change, I left before she returned because I was so infuriated as she was not doing me a favor by giving me change and because I had just picked up a cake for my daughter's birthday and I needed to get back home for the party. I am a person who has found a wedding ring at a batting cage and turned it in to the business owner so it could get back to the rightful owner. This past Spring, I came home from shopping once and found that my four-year-old son had put an expensive fishing reel in the double stroller. I marched him back to the store and made and give it back to the manager and apologize. Over the years, I have had many many tests of my integrity and have passed them all. Fortunately, I'm in a position where there is no way that I could ever imagine stealing anything of any amount, but especially $4.70. I don't think that these attributions make me special. I believe that that's just how it's supposed to be. I surely don't like the insinuation that I'm doing something underhanded when all I'm actually trying to do is get my change that was owed to me. I was absolutely certain beyond the shadow of a doubt that she had not returned with my change but because I know I'm not perfect and I would hate to make a mistake and make a false statement about someone regarding their job, I checked all my pockets and all over my car to see if I could find any bills or change. I found nothing. I had $315.00 in my pocket in assorted 20's tens and fives but I had ZERO single dollar bills anywhere and no coins. read more

Went here before going on a road trip to get food for the family. They gave us the wrong drinks and the lady in drive thru never told us "that is all" so another girl catches an attitude and starts yelling at us and doing all these hand movements like we knew that that was all on our order, they never told us read more

This is the only Wendy's I like to come to. My food is always fresh and hot no matter what time of day I come

Doesn't open on time ever, so show up at 11 not 10, lazy workers, and you want $15 ha

Not that good need to fix machines for drive thru and the fries are stale and nasty the rest was pretty good on the food part but the nuggets were soggy and the burger was really good read more

Their drive-up service is pretty horrible. Half the time they cannot hear you, so you repeat yourself about three times. Perhaps two empty soup cans and a string would be a better fix. Also, there is this large cement pylon looking thing that almost blocks the first drive up window, if you are not careful you will hit it - spoken from experience. I also find the staff impersonal and rude. But hey, it's fast food! P.S. I've never had a problem with the quality of food thus far. read more

This Wendy's location just recently opened, I assume it is run/owned by the people who had the previous location just north of 12 Mile, as that one closed a few months ago and now this location is open, just south of 12 Mile. I love Wendy's. I rarely have a bad experience at any location. I was the only person in line at the drive thru at about 11:45am and my order was taken quickly and I got my food quickly and it was hot and delicious. A couple of highlights - they have the new fancy Dip & Squeeze ketchup packets (I think all locations may have this) you get 3x as much ketchup as traditional packets!!! This store also has Coca Cola Freestyle which offers 100+ drink choices, so if you want vanilla Sprite Zero or orange Seagram's diet ginger ale (for a hot second I saw Seagram's and thought I was going to be able to get a 7 & 7 with my chicken sandwich, but it's just the pop, not the whiskey)- you got it. You can also get a combination that might actually taste good, but I wanted to highlight the weird ones. read more

Horrible customer service. They don't even look you in the eye when handing you an order in the drive-through and it's a roll of the dice if they get anything right. Simply the worst. read more