This is by far the worst Wendy's you can ever go to! Craving a late night treat? Don't come here...waited 20-30 min in the drive thru ordered 2 frosties and 2 lrg fry with AI just to be told minutes later they don't have anymore. Meanwhile there was 2 frosties sitting right at the window. read more

never ever coming here again! i'm pregnant and have been craving wendy's. i ordered the buy one get one spicy chicken sandwich, a crispy chicken sandwich meal, and a 6 piece nugget. when i get my food i ask for extra cause and the lady at the window (older hispanic lady) acted like she didn't want to talk to us and said "it's extra for sauce" and then proceeds to close the window in our face ( mind you there was a car behind us so they had to open the window again) we pull off and i notice i only have one of my 2 sauces for ALL that food. i also notice that my 6 piece is a 4 piece. i turn around and i tell them that i just need 2 more chicken nuggets and the correct sauce. the lady that was at the window let the older hispanic lady know and she says "everything is in the bag i checked it off" i tell her that there's only 4 nuggets and im trying to show her the nuggets and she proceeds to tell me that she wants to see my receipt. i ask why she needs the receipt when i have the missing food in my hand. long story short she kept denying that the food was missing and complained the whole time she fixed the order. read more

Wendy's - Burgers Near Me - Sanford, Florida

I should have known to check Yelp before coming here! I figured it was a fast food spot so it wasn't important for me to check. I can definitely see why it has 1 star. I was told I can't come into the restaurant after I parked to avoid the drive thru with my 2 kids. We got out of the car and we're walking to the door when we were given that info. We watched other people walk in so we decided to as well. Everybody is standing there talking and taking their time while the number of people coming in kept getting larger and the wait was crazy! Not worth the stop here. They need to get things under control read more

This Wendy's is clean and looks new. It is next to a bus stop in the Walmart parking lot and has signs forbidding loitering, solicitation and eating your meal in the dining room more than 30 minutes. A purchase is required to get the passcode to enter the restrooms. That was the reason we had stopped, so we got a small Frosty for $2.45. read more

Terrible service, they just stood there and ignored me lol. Place looks filthy & I wouldn't eat here tbh

The combined IQ of the employees working here can't be over 50. Hanging out on their phones. Wouldn't come to the register. Messing up the order in multiple ways. Filthy dining room. I don't even know how these people had the energy to fill out a job application. Just avoid this place. read more

Over 30 mins wait Messed up the order and asked 3 times to repeat what I was missing. Employees are rude. Worst Wendy's experience ever! read more

This location is consistently the slowest place I've been to. I could go to a sit down restaurant and have eaten my food, paid and been back home in the amount of time it takes them to get through a 5 car line. I don't understand what takes them so long. read more

The new AI ordering system is HORRRIBLEEEEE, I've been in the drive thru for over 20 minutes and still sitting at the window waiting for my food. It doesn't work and is stealing jobs and hurting our climate. Unfortunately, customer service from real people is super awful too. read more

0 Stars....for PATHETIC drive-thru service. I waited 40 minutes today until I reached the microphone. And then it was a DISASTER. Yesterday, I waited in line, I watched Arby's line next door ZIP through 3 lines of cars while I hadn't even budged, so I left like many others & went to ARBYS. Today, I decided to try it again, and a LONG line. I waited patiently, watching as 3, then 4, then 5 cars left & went into Arby's line. Arbys, again, ZIPPED through 5 lines & I still hadn't reached the microphone. As I got closer after 30 minutes in line, I watched as each car was told "I'll be with you in a minute"....then they waited, and waited....then gave their order. It happened to the next person...told to "hold please"....and waited again. What the hell system is this? I finally got to the microphone after 40 min. & was told, "I'll be with you in a minute"???? Seriously? I waited, and waited....after 5 minutes, I shouted, "what's going on, are you going to take my order"? A voice said, "are you going to calm down"? I was furious. I asked for a manager....she said she was the Manager. I shouted my order "2 Lg. Chilis". The so-called Mgr. said, "I'm not taking the order until you calm down"....I'm hearing LAUGHTER in the background. NOW, I'm really pissed. So, I said as I'm getting ready to leave under my breath, "f--k you".....the Mgr. replied for her staff and cars to hear "F--k You too". I WON'T BE BACK. I have never ever seen such a sorry, pathetic, drive-thru system. And with the level of reviews for this Loser place, I can see it imploding in sales. Good training job Mr. Owner...WILL NOT EVER BE BACK. read more

Slow service, no common sense at all when serving the orders. Restaurant is dirty and smells, place really bad shape and little higiene employees making burgers with no gloves!!! read more

Best Wendy's I've ever been in it felt like a real 5 star experience. The customer service was immaculate, the food was Delicioso, and the store was very clean. read more

With the new management the service has improved but still leaves alot of room for improvement. The food however not very good. It's a gamble if you get food that hasn't been sitting around for hours. They will assemble wilted lettuce, dried out buns and what tastes like yesterday's cold meat warmed up in a microwave. Your homemade leftover chicken is 100 percent better than any of their chicken door stops they serve No wonder Wendy's has to have so many offers to make you think it's a good deal. Bad food is just bad food. No matter how fast you get it. Spend a little extra and go to Culvers and get a burger worth eating. read more

Placed an order online at 7pm, they locked all the doors told us we had to wait in their drive thru for 30 minutes to get the wrong food cold. read more

Very fast and friendly service. Another customer took my order and manager quick remade my meal. Food is fresh and delicious.

I've never been to an establishment in such disarray The staff is always arguing amongst themselves, the customer service/bed side manor is next to nonexistent, and 20+ minute drive thru times. Over the coarse of 6 months nothing has improved, so my assumption is management is nonexistent or just doesn't care read more

Worst Wendy's in town. Takes forever to get your food and even when it comes out it will be wrong. Workers are all horrible and treat you like crap. This place needs. Total overhaul. Fire everyone and start from scratch. read more

Every time I come to this Wendy's, either they have "system problem" or they're closing/closed when it is not their scheduled time. Food is okay as far as fast food goes but the service is absolutely awful. Wendy's may not cut corners on meat, but they sure do on they're employees. Clocked in just to waste company time. read more

Wendy's - a menu in a window of a restaurant - Burgers Near Me - Sanford, Florida

I called and asked for a manager because my food was wrong and was hung up on I have called back repeatedly and no answer but I'm back at work now and the sandwich not fresh , the food never fresh and they are rude ! read more

Wendy's - This what they gave me all I asked for was cheese bread hard as well. - Burgers Near Me - Sanford, Florida

Extreme poor service. Waited in line inside for five minutes without being acknowledged. Finally left without placing an order. Learn something from Chick-fil-A read more

The wait at the drive-thru was outrageous - no more fast food shit for me, Will never come back..,

Good food and fast service,ever sense the new Wendy's opened food is hot and good. Good service and food read more

Wendy's - Burgers Near Me - Sanford, Florida

Worst Wendy's ever! I doordashed myself and my son some food. 2 damn items! A Parmesan Caesar Salad and a Small Fry! These people forgot my damn Caesar dressing and my baby's barbecue sauce. They messed up my salad. I wanted just the Parmesan cheese, the lettuce and the dressing. My salad came with tomatoes, mixed cheeses, and eggs! Mind you, these aren't even the right ingredients for this salad. I'm highly upset. And when I tried to call back, they didn't answer. These people are so damn lazy and ignorant. I will not be spending my money here anymore!!! I couldn't even enjoy my salad and my son didn't even want his fries anymore because he didn't have his sauce. It is not that hard to do your damn job the right way!!!!! read more

This is the worst Wendy's I've ever been to. They messed up my orders all 3 times I tried them. The staff is rude. There are many minor annoyances in going here; wrong menu showing on drive thru during breakfast hours. Long waits and no response at Drive thru etc and so on. Most Wendy's locations aren't bad. This one is horrible. read more

Just don't, unless you want to sit in the drive thru for 30+ minutes. The interior is Still closed due to covid, they say, but I'm sure it's an economic ploy: only 3 people are working most of the time. I love frostys but not waiting, burning through time and gas to get one. read more

I'll come back when they stop putting stickers over the straw hole of my soda cups. What kind of idiot decides to put a sticker over the spot you put a straw through? You have two options: stick the straw right through it and end up with sticky bits in your soda, or take the sticker off before you put the straw in and still deal with sticky bits in your soda. The food is great. Quality of the soda is great. The employees are usually alright when they aren't openly talking about how angry they are that a drive through customer interrupted their blunt. Stop putting stickers over my straw holes. I don't care y'all are hiring, drop the stickers!!! I bet y'all are trying to replace the idiot who decided to slap all those stickers on there huh? Dumb. Garbage. Message me when you fix this disgusting mess. read more

I would give negative stars if i could, out of all the reviews ive ever ledt thats the first time I have ever said anything like that. I just moved somewhat close to this one, so it was my first time going inside here. I actually like the kiosks. A lot of the booths were completely filled with people, maybe homeless people, all the chargers and phones were plugged in, sleeping bags and bags everywhere, the tables that were empty were dirty..so once i ordered i did get my food fast, however..ordered a cookie with the food, after I paid for it they let me know they didnt have the chocolate chip that I ordered so I settled for a sugar cookie, get it and see that someone had taken a bite out of it, brought it back up to the counter..turns out all of the cookies had bites. I got the 1.99 refunded, but I was floored with how awful the experience was. It gives me no co fidemce in the quality of the rest of my food, it had to have been an employee, so what did that employee do to the rest of the food?? I can't say I have a desire to go back to this location ever again. I'll drive out of my way to the mall one for my frosty craving. read more

They are always slow and taking their time and they act like they hate their jobs. Terrible customer service. Always getting order wrong. These people need to be reported and all fired with a new staff. read more

If i could give a -12 review, I would. It may have been because it was late. However, the attitude and the service that my mother and I received from the employee taking our order was the rudest service I have ever received. She was pushy, annoyed, and impatient with us while deciding what we wanted. If you don't like your job, then quit. But, what you don't do is take it out of the guest that is deciding to spend their money on your company. Learn your manners & do better next time. read more

Hate this location. The employees always have a bad attitude. You can hear them using vulgar language over the speaker and bad mouthing customers between orders. The breakfast shift seems to be the worst offender. Rather go the extra distance across town to a different location. read more

Worst customer service of any restaurant in town. The owner and managers should be embarrassed. But obviously they don't care.

The SLOWEST wendys ever. Waited 30 min just to order. Then had to wait another 10 just to pay and get the food. I took my daughter to the potty while we waited and i saw the employees just standing there or going at sloth speed. No sense urgency at all. Its ridiculous. They literally do one order at a time. They need new management and employees or something. read more

Every time I go here I end up hopping out of line to go next door to arbys. The wait time for the drive through is ridiculous! And the customer service could be better. What they need is some new management or new owners!! read more

This is the WORST Wendy's ever, Without fail I always spend at least 30 minutes in line just to see everyone inside standing around and receive an incorrect or messed up order every single time!! I asked specifically for nothing but pickles, lettuce, and cheese. How do y'all manage to fuck up every single time? It's honestly so sad it's impressive. read more

Says they are open until 2, the dude working was like "i'm not trying to rush ya but I only have a couple minutes to help you because i'm the only one working." "I'm trying to go home". Uhm excuse me???? This place should to shut down, y'all got some nasty and disrespectful ass employees read more

I hate to do this but this location has gone to sh*t. Spoke to the GM tonight about why there was only one person on register and a line of 8 people waiting to order and a crowd waiting for food. Drive through was wrapped around the building. Going in I understood there would obviously be a line. But the line didn't move for 10 minutes then come to find out the new guy working the register was waiting for the gm to help him with something. Then he helps one customer and the gm tells him He needs to make frostys. I asked for the gm and he tells me that it's not his fault and that he doesn't need help running his store. Yes sir, indeed you do. The wait time continue to increase at this location as does the food quality. I'm guessing it's pretty hard to hire and retain good staff to work for a GM that obviously doesn't understand what he's doing wrong and or doesn't care to make changes. read more

Just pulled into Drivethru at 10:30, at 10:38 when we got to the speaker they shut the Drivethru sign off and said "I'm not taking orders for the next 30 minutes" we asked "any particular reason why? " she said "because I'm the only one working, we have to give minors breaks" This location is supposed to be open til 2 am, didn't hang around . Maybe they stay open, just don't expect to get any service. Zero apologies offered , by the way. read more

Terrible service at the drive through. Ordered potato with chives-and sour cream. No sour cream. No fork, no napkins. Asked for black pepper. Never got that either. Both my son and grandson had double burger. The employee working the window never spoke to say hello or thank you. My grandson went inside to get me a fork and sour cream. I would never go there . read more

They really are that terrible. Maybe my order is correct 2% of the time. Slow as fuck. I am always asked to pull up and I am looked at like an alien when I say no. No, I will not pull the fuck up because your crew is too fucking slow, this is fast fucking food. No one, least of all anyone in management gives a shit and each crew member certainly acts like it, too. Expecting a napkin or two with your meal? You're not getting any. Think ketchup should go with fries just because you asked for some? Wrong. You're not getting any. Need a spoon for that chili or a fork for that baked potato or salad (that is, if they even have either available)? Sorry, eat with your hands, you're shit out of luck, cause no one here gives a fuck. Just keep on drivin' on. read more

Most unprofessional fast food location. Employee had inside door cracked open with high chair(after inside was closed)- employee had a younger girl on counter eating with two other employees- cook from back walked out store-carrying a baby put baby in. A car walked back in- never washing hands-w behind counter served himself fries licked fingers went in lobby sat on table eating fries - went back to kitchen grabbed bag to walk out to car to give customer food that was parked From drive thru waiting on food. A manager needs to consider the safety of allowing employees and thier children to sit on counter eating - and re vamping employees safety and health concerns-the quality of food was horrible- sign states fresh fries after being parked for 13 mins got our food that was so cold- and just thrown together - missing order went back inside - was only able to get in due to door being slightly open with a high chair - advised employee I was missing part of my order- told me lobby was closed- explained I was in drive thru then parked - said na your order is straight- explained missing a burger told me would need to wait outside- never came the two employees sitting on table removed hair chair from propped door to close it - no- one brought food. there was a female Employee feeding the young child on the counter fries and would not come to door In shock how this location is open- and not sited for these huge restaurant safety issues read more