The food the service the people are just all terrible , they need to hire a new staff honestly hoping people go through the reviews so they don't end up here read more

Grubhub is now confirming your order with Wendy's for delivery within 35-55 minutes. Keep your phone handy - we'll be in touch if there are issues. Any questions? Contact Grubhub at (877) 783-5777 This review is more about GrubHub than Wendy's. Order details Item Qty Price Sausage, Egg & Cheese English Muffin Combo Large Combo ($9.59) 1 $9.59 Honey Buddy Chicken Biscuit Combo Large Combo ($8.89) 1 $9.58 Sausage Gravy & Biscuit Buttermilk Biscuit (), Sausage Gravy () 2 $3.19 Subtotal $25.55 Tax $2.23 Tip $4.54 Delivery fee $2.49 Service fee $3.83 Total $38.64 I got no phone call or text and it was well over an hour before my food was delivered ice cold. As suggested, I called GrubHub and was told they would do nothing. Special Instructions Diner requested a contact-free delivery. Please call/text the diner when you arrive and leave the order on their doorstep or in the lobby unless other instructions are given here: read more

The entire was wrong. I was very clear. The girl at the drive-through asked two or three times because obviously she couldn't hear me with the people in the background, but I checked the screen and the screen was correct. However, the entire order that we received the sandwiches and how they were specifically ordered is not what came out. I definitely do not suggest this restaurant.. These are very simple request and it's obvious that these people really don't care about their jobs and about quality and considering when these mono is quality is our recipe this restaurant falls very far short of that mantra. read more

Stopped going to this Wendy's for about 2 or 3 years now, even though it's right on my doorstep. Seeing many other more recent reviews repeatedly point out, the staff are lazy, wererude and unprofessional and always screwing up my order, not very sanitary too (Can it be that hard, I don't make any special requests?) The last few times I never got a receipt with my food and wondering if that's intentional so you can't complain that they gave you wrong order. I'm forced to go to to their other locations in Monroeville or Murrysville, to get my food. I wonder if Corporate knows about the way this lump of coal in the rough is run? Drive the extra miles to avoid this turd if you want a Wendy burger. read more

Caught them red handed trying to scam me. Ordered 2 double bacanators. I had a coupon buy one get for for a buck. They have me pull up to the curb because the food will be delayed. As soon as I pull up hear comes the lady and hands me a bag that feels empty. I look in there is 2 sandwiches. I open the one and it has JBC patties on ot that are almost transparent. The otherr one was right. I go back around and tell them the issue and that I want a refund. The lady has every reason to why this has happened. I had a coupon.... they are about to close... she wanted to hurry up and get my order. It was all some BS. They probably didn't want to fire up the grill so they figured let's screw this honky read more

Employee at drive thru was horribly rude and had a terrible attitude. Was on her phone at the drive thru. Honestly hate going to this location. Food is good though read more

Wendy's - Hot nuggets small fry and cup of cheese - Burgers Near Me - Penn Hills, Pennsylvania

Tried to order the choc mint shake twice, the first time I got the vanilla mint shake, the 2nd time I didn't get my shake at all (both delivery). Food the 2nd time was also incorrect. I will try another store and find out if they actually sell a choc mint shake! read more

Improve everything employees down to the food. The burger smelled awful shit the fries were cold the service was rude and started laughing at my passenger . When I looked in the window and it was so filthy. Never again. read more

Very slow and employees were rude and completely irresponsible. We waited in the drive thru for over 30 minutes and when we were waiting for the food after paying, the employees were play fighting in the kitchen and in the arbys parking lot next door, either their employees or Wendy's throwing food at this one car, with some of the Wendys employees going down there for whatever reason. if we hadn't payed first for the wrong food may we add, the. we would have just left then and there. the Wendy's company itself is perfectly fine but just don't go to this location! read more

Cold fries, cold nuggets, flat soda, wrong order and delivered to my neighbor all in the same night. Don't tip these people, don't go here they cannot do their job this is the worst Wendy's in Pennsylvania and this isn't the first time EVERYTIME I go here it's ass. read more

Horrible service , gets my order wrong every single time. Rude employees very filthy dinning area

They get 1star for being restaurant and no class at all. Order something like a salad and you might get anything on it. The manager will tell you to come back up to return the bad entree but what if you live out of town. They are not clean and neither is their employees cause au watched two of them in the ladies room not wash their hands. Don't waste your time for the bad service at Wendy's Penn Hills. P.S. you owe me a Taco Salad made the right way Wendy's.!!! WHERE IS THE CHEESE? WHERE ARE THE TACO CHIOS???? read more

Wendy's - a salad in a plastic container - Burgers Near Me - Penn Hills, Pennsylvania

Decently long and slow line. They forgot my condiments. I told the cashier to have a good evening and the comment was entirely ignored. Sweet tea was just water. read more

I visited this Wendys this morning for breakfast. I waited for about 10 to 15 minutes. After that the employee came out to change the sign. I asked if breakfast was over she said yes. That to me was unacceptable to not at least notify me as I waited. I will not be going to Wendy's in the future and I advise others not to. read more

Seriously! I know it's difficult for businesses. But wow.. the employees left while people were still in the drive thru.

Always an extremely long line. I have been here 10 times, and have only had the patience to sit in the drive thru for 3 of them. It's a common occurrence to see the line stretched out to Rodi Rd. Employees are very slow. Every single time I've been here, I have seen the same employee outside smoking, or walking around the building. I see employees inside walking in the dining area and talking. I can only imagine the amount of money this franchise owner is losing out on daily. There is constant traffic, and the work ethic is horrible. Incentivize your employees to take and finish orders faster with a pay bump or bonus. Track the rate of orders and the time to completion. There are a plethora of ways to improve. read more

This location has some very rude and unprofessional staff members. After several times of being disrespected there I stop going there for some time now. Also, my mother recently visited this location and a female working the drive thru cussed at my mom and was very rude after being ask a simple question. So tonight I thought I give it another attempt. I get there at 2145 hours, and there were cars in the drive thru and I was told when it was my turn that they was closed even tho the online google site states they was open. This location has a lot of younger staff which is fine, but an adult manager needs to gain some control of the kids working there. read more

I was just at Wendy's. It was around 11:15. I requested a breakfast baconator. I was told they were only selling lunch. Lunch shouldn't begin until noon, that's 12:00 and how hard is it to put an egg on a bacon sandwich??? read more

First thing first, I am hoping this particular location will get a makeover like others in the area. It is in dire need for tender loving care. The outside looks faded from the years of being in the sun and the inside just looks sterile. One of the first things you notice when you walk in here is the odor. That odor of old fryer grease. Like the fryers have not been changed in months. The odor permeated everywhere in the seating area making me wish my party and I would have gotten the food to go. The staff here were super polite, friendly from the moment we walked in until the moment we walked out. Something a little extraordinary when they greet you and wish you a good day on your way out. read more

I have had to leave four times while waiting at the drive thru. They are offensively slow and lacking in customer service. They don't deserve to be in business. This is the last time I will ever give them my business. read more

It's pretty bad when you look in through the window and watch people frying and cooking while on their phones. Not only that, we doordash, and every time we go there for an order it is ALWAYS incorrect. I understand staffing is an issue, but the people who are there to work, should actually be working and not on their phone. It's sad that the management stands around watching and allowing this as well. read more

I've never been so angry. The speaker on the drive thru was supposedly broken so the girl got snippy with me when I asked her to speak up (I am not elderly). I had exact change and she ignored me even though I said 4 times I had change in my hand ready to go. The manager was of ZERO assistance. She shove my money back in a wad and all my change fell to the ground. The whole staff was rude, inconsiderate, & should rethink their employment decision. The girl at the drive thru was the most blatant issue besides the manager savannah! read more

Absolutely the worst service ever,,,,totally messed up my simple order, the worst Wendy's I had ever experienced!!!!! The workers there just want to hang out with friends, the drive thru is even terrible!!! The franchise owner should be ashamed to even own that store!,, Wendy's corporate should be embarrassed that store exists!!! My next step is to call CORPORATE TO LET THEM KNOW HOW THAT PARTICULAR STORE IS HANDLED ABSOLUTELY NO MANAGEMENT!!!! read more

Walked in to order. The order was wrong when given to me. After I got home I found my chicken sandwich was raw. I called to complain. Very poor service. Would never recommend them. read more

Everytime I come here my food is WRONG. You ask these buffoons for a plain hamburger they give you every condiment on the menu. Service is consistently slow and terrible. The monroeville location is LEAGUES better than this rat hole read more

Drive thru is pretty slow and people were parking in that area for some reason, making it a tight squeeze to get out. They also added onions to my burger when I said no onions on the mobile app. Burger was also pretty sloppy, but the chicken sandwich was pretty good. Not the worst Wendy's in Pittsburgh. read more

I really don't like fast food -- at all. I was so hungry, though. My belly was aching and the sugar rush from the donuts was wearing off. There really wasn't anything else in the area other than the Dunkin Donuts and some fast food Chinese. I know better than to eat fast food Chinese. Ordered the Spicy Chicken sandwich with no lettuce and hoped for the best. While the sandwich tasted like it had been sitting for a while, I was so hungry that it didn't taste bad. Coupled with actual crunchiness I was very pleased with my 30 second feast. Never really piquant, but at least it tastes better than the hamburgers. read more

This location needs a major make over. The manager is very arrogant, the place is filthy, probably best just to tear down this location. I ordered a double PLAIN, I got it with everything. I ask the manager his reply was no one is perfect! I'll go to McDonalds next time. read more

Horrible I hope corporations sends secret shoppers thew here and gets on the owners or owner about there business.. they all ways mess up orders, I asked for side of cheese didn't get it, I asked for a large fries got a regular sized one in the large box smh.. asked for bacon and payed for all of this didn't get it on my sandwich and waited 10min for my meal because they didn't have any spicy chicken sandwich ready, the lettuce was clumped of the middle hard part that no one likes, got the end of the tomato on there in a chunck.. they really don't care what they give you there they just want you to go!! The time b4 that they gave me the wrong burger and it was cold .. I'm over there stuff just close it down the quality sucks!! They don't pay attention and don't care!! I'm going to rallys up the streets for now on!! Tired of paying for food that isn't served right they make u throw it out or go home and fix it with what u got in the fridge ya self.. I'm call corporate tomorrow just because i tired of this trash service I usually don't write, post anything but enough is enough!! read more

We were there for 3 and a half hours it wasn't even busy but yet the drive-through didn't even move at all they weren't closed we saw workers smoking cigarettes there and then when they did Close They literally came out and came to our car and said that we are closed but yet we were there for 3 1/2 hours before they told us all the that this isn't worth it for frosty. read more

I wish I could give this Wendy's 0 stars! This is by far the worst Wendy's in the city of Pittsburgh. I went there last night 1-6-2018 around 7pm. I placed my order army the drive thru. I order two JBC meals, small chili, child baked potato, and Asiago Chicken sandwich. The guy at the first window was sitting down on a stool with another guy standing there talking to him, no greetings, at the second window the boy looked like he did not want to be there. He gave me my bags I asked for chili sauce he handed it to me. I pulled off something told me to park and check my bags yup they messed up my order no chili and no Asiago Chickdn sandwich. I go inside with my receipt. There was about 5 kids sitting in the dining area with no food chatting it up with one of the employees, two was sitting on the table lough talking and laughing. I get to the counter tell what happened the boy just took my receipt without saying anything the other guy standing there says "I'll take care of you and asked who made my order at drive thru"...I wait about 10 minutes to get my order while waiting the one guy was giving a friend free food burgers, fries, nuggets and cookies right in front of me without hiding it. The manager she's staying right there it's hard to believe she did not see what was going on. The workers was back there throwing stuff at each other, laughing, joking around like there wasn't a line wrapped almost around the building. I'm done with this Wendy's. The new Ralky's will be getting my business once they open in the spring/summer. Oh yeah that JBC no tomato's and one piece of bacon they split into two pieces and food was lukewarm probably since I had to wait for my food they forgot to give me. read more

Wendy's - JBC no tomato and one piece of bacon split into two pieces lukewarm and dry burger - Burgers Near Me - Penn Hills, Pennsylvania

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Order a burger and went home ...opened it up and it's a fish sandwich .....stop hiring these I'll ass kids that Can't even pass a intermediate English class. Every time I go to this wendys they mess up something. read more

I hate leaving bad reviews, but the penn hills Wendy's is so very bad that I made an account just to leave a bad review for them. I've had ridiculously wrong orders in the past, but mistakenly decided to try again today. Long story short, I waited for my order 3 times and they got it wrong 3 times. I ended up leaving with the still incorrect order. Is cheese only on a burger that hard ? Strike 3 Wendy's penn hills. Booos and hisses read more

The employees are terrible. Sometimes they won't even take your order, and if they do, check the bag cause they screwed it up. I waited 15 minutes at the speaker with no one in front of me and the moron kept saying "I'll take your order in a minute." If you want Wendys, drive to Monroeville. I'd give this place a lower rating if I could. read more

My daughters bus stop is out there and every day she stands out there and watches them clean up inside. They are really kind and compassionate each time I go for coffee or a frosty . read more

Eat here only if you want to get food poisoning...The order area was unclean (i.e. countertop heavy with fingerprints, crumbs, etc.) the condiment area was not stocked, food crumbs, ketchup drippings, straw wrappers everywhere and the drink dispenser looked like someone spit up in it. The casher (Lisa) was poor at best with her customer service skills. The young man putting together the orders had no clue what order went to whom. The person ahead of me asked for a refund. The kitchen was unorganized & unclean (fries on floor, etc.) Not Good! Friday December 22, 2017 at 1:22pm read more

They don't even deserve one star. They never get my order right. I live right down the road and EVERY time I come here they take forever even when they're not busy and my order is always wrong or cold. The managers are even worse. Tonight I sadly decided to go there and I asked for a broccoli cheese baked potato and they made it a bacon cheese, so I corrected the manager that took my order and I watched her tell her employee to fix it, and they just threw broccoli on top of the bacon and cheese instead of making a new one. So I didn't notice until I got home. Really f*cking lazy people that work here. FIRE THEM ALL AND HIRE PEOPLE THAT WANT TO WORK. read more

fast & quick food is usually hot & ready, employees all seem pretty nice!

i went to this wendy's on july 26 2021. the person on the drive thru window could not get my order correct. an item was missing and i was told i had to get back in the drive thru window to order the missing item. then on person, there were multiple employees at the drive thru window,told me to pull up and my item would be brought out. after waiting for minutes this woman wearing a black face diaper came out and told me i had to go back in the drive thru window. i said forget it. the place is a mess of confused employees and none know what they are doing. read more

Went in one night the girl huffed and puffed and complained that too many CUSTOMERS ( the folks that contribute to her check ) were coming in the dining room 10mins before it closes only to give me cold food and the week before I came in drive through and all my food was freezing cold I found a RAW French fry my chicken nuggets were dry the cheese on my burger wouldn't melt and the guy in drive through looked disgusting and threw my food at me only pleasant thing about this nasty ass restaurant was the lady in drive through who I think was the manger since she wasn't dressed like everyone else hopefully they hire better employees who care about their job rather than being fired . read more