I don't normally leave negative reviews for restaurant mistakes, especially after working in a fast food environment myself during my high school days. I understand that everyone makes mistakes, and that orders will get messed up from time to time. and while this Wendy's has made countless mistakes to my food orders in the past, this is not the cause of this review.
The other night, my girlfriend and I decided to visit the Wendy's drive thru for a late night dinner. The cashier was prompt in asking me for our order, but let out a long exaggerated sign when I simply asked "one moment please," to look over the new flat bread menu items. While I found this to be borderline rude, even this isn't the main reason for my negative review though.
As I went to hand my credit card to the cashier at the drive thru window, I noticed that the man (I believe his name tag read "Elmer") had a very annoyed expression on his face. Not just upset, but aggravated. I thought perhaps it was because I had stopped a bit too far forward from the drive thru window, causing him to extend his hand a bit further to meet me. Instinctively, I apologized and backed up a bit to reduce his reach and mine. He still had an aggravated look on his face, despite my apology, so I asked him if everything was alright. He shook his head and literally said "You two are stupid. You are always doing stupid things." My girlfriend and I looked at each other in shock. I could not believe that someone would say that to us, let alone a restaurant employee. I displayed no reason or ill attitude towards him. Even if so, it has always been unheard of to literally insult a customer. There are ways of handling every situation, and none of them should include the word "stupid."
After a few seconds of well... shock, I decided to ask him what provoked that response. He accused me of once spilling a large drink in the drive thru line. First off, my girlfriend once spilled a small cup of tea inside MY car while handing me my wallet, but this had no ill effect to Wendy's or the cashier, Elmer. Second, why is a Wendy's employee judging us based on that, or any of our actions?
The only explanation I can fathom is that he mistook us for someone else, and is confusing a past experience. I imagine that it's not fairly uncommon for patrons to drop items, especially as they get passed from window to window. Maybe he had a couple once drop something intentionally (it's possible) and he associated that memory with us, being that my girlfriend had dropped a convenience store tea IN the car (though on the passenger side). Even that scenario seems a bit like a stretch.
All in all, I am rather disgusted by this man's actions, Elmer.
2 stars for great food. read more