ordered a double cheeseburger at the drive thru along with a salad and chili . my wife said the chili and the salad was good but the double cheeseburger was like eating shoe leather. the meat was so dry that for the price was not worth it. won't be back. read more

Came through the drive thru on Saturday at lunch & they exceeded my expectations. Hot, fresh, perfectly cooked food and great customer service! read more

I would put zero stars if I could. The customer service was HORRIBLE! The food is very average for a Wendys. The whole place needs improvement especially the workers. They are very rude and talk very disrespectfully. read more

Needs improvement on speed/team work/and really all operations. Came to the drive thru at 10:30 (I realized that it's 30 minutes before close, so I was very polite and patient) and waited to order for 10 minutes, then after paying was told to pull past the window and park at the door for my order. Ended up waiting another 15-20 minutes for the order, that was missing a single order of fries, and the buns for all my burgers were rock solid. Called Wendy's, and Ms. Kris, I believe was the manager on duty, was able to take my order down and promise it be remade the next day. So I came back the next day at 7pm (surely they would have more hands on at this point in the day) and decided to go inside for faster service (especially since I'm already here to have an order remade) and ended up waiting once again about 20 minutes at the register just to tell someone about my situation. While waiting at the register, I counted about 3 orders that were taken at the drive thru. Fast food has become to focuses on their times for drive thru, which leaves inside dining completely helpless when it comes to fast service. Whoever the General Manager is needs to spend more time in the store during peak hours, evaluating what could make things run smoother. And has far as ambiance goes, everything seemed to be clean, but the stressed out staff needs to keep their emotions under control and not argue with each other with customers in the lobby. Super unprofessional, and yes, professionalism matters at every job, even fast food. read more

My husband and I drove 15 hours to Oklahoma, came to this wendys and stood at the register for 10 minutes while the workers and manager flat out ignored us. Horrible service. Never going back. would leave 0 stars if I could read more

This has to be the worst Wendy's in their entire franchise system. Service is incredibly slow and when I expressed my dissatisfaction to the drive-through window / order taker guy he challenged me on my comments. The hamburger patty was cold. Next time while in this area I'll choose the Braums right across the street. read more

They stole my money! I quit going years ago because they never could get it write. Just recently started going back. I'm done going back. It's just plain dumb. Here's the email that I have sent to the mobile complaints and their corporate office with no response in over two weeks. I ordered through the mobile app. I was not informed that they did not have frosty's until I got to the window. I asked for a refund and they told me that I couldn't get my 1.99 plus tax through them but rather had to go through the mobile app. I tried calling. You are closed. I tried chat it's unavailable. I would like my money back. This business needs to be closed. Dave would be pissed to find out how you treat people. read more

Parking lot needs fixing. If you have mobility difficulties, be forewarned that the parking lot is cracked and breaking apart, in places. Went down hard. read more

Worst service I've ever had nobody knew what they was doing my burger set there for 27 mins waiting on the dumbasses to finish the rest of my food I'll never go back there again and my burger was soggy as fuck. Don't deserve one star rating read more

Closes an hour early every day without fail. You work at Wendy's bro it's not much to close up

I've never actually ordered inside in this location, but as far as the drive-thru goes, they always offer a speedy service even when they're busy and there are several cars in line. Employees are cordial and friendly and they've never messed up my order despite the fast service. A-OK in my book. read more

Wendy's - wendy's logo - Burgers Near Me - Owasso, Oklahoma

Left out half our order. Really bummed first time there. Would go back but afraid complaining will mean food tampered with

Stood at the counter for several minutes and no one even acknowledged us let alone take our order. There were 6 or 7 workers all focused on the drive thru. We left read more

I love Wendy's salads, and living in Owasso, used to frequent this location. I was always met with good service, fresh salads with ample toppings, and orders that were properly fulfilled. Unfortunately, something drastically changed a couple of years ago and continues today. The Owasso Wendy's now seems to be woefully lacking in proper management. It started out with an ill-prepared salad lacking a key ingredient, then went to missing or wrong items in the order every single time. I hadn't been in a number of months, so thought I'd give them one more try last night as I was craving an Apple Pecan Chicken Salad and proceeded to the drive-thru of the sadly empty lot. My order consisted of 3 different salads. I began reading off the order. "I'd like a Summer Strawberry Salad, a Southw......", and I was interrupted. "Ma'am, you should know that we are out of salads." A bit baffled, I responded with, "Which salad?" She said (and another person in the echoed in the background), "No salads. We are completely out of all salad." I repeat...ALL SALAD! They had zero salad in the restaurant! Wondering how that was even possible, I called a couple other locations to see if perhaps it was a supplier issue. Nope! Both of the others locations were fully stocked! How does a manager allow this to happen? Even if there had been salad available, there was an 80% chance I was going to arrive back home with missing dressing, pecans, and/or varying other toppers. I now fully understood why the parking lot and drive-thru was empty at prime dinner hour. Needless to say, I will NOT be eating at the Owasso Wendy's for a very long time. At this rate, I'll be shocked if they even stay in business! Here's hoping management improves or changes soon so I don't have to drive into Tulsa to get my once beloved Apple Pecan Chicken Salad! read more

Came here for doordash, two people sitting in the front with 2 different tickets unmade instantly cancelled the order not waiting because of lack of diligence and responsibility. I would even say lack of character for those 2 young men. The way they tried to justify standing talking when I walked in is absolutely the reason the work force is going downhill. read more

This Wendy's isn't too bad location wise. Their food is just a bit sad. I ordered this burger and was expecting it to taste as good as what I had pictured. It came with cheese crusted buns, lots of super crunchy bacon pieces, shredded cheese, sliced cheese, fried breaded onions, a sweet sauce, ketchup, Mayo, some sort of pepper, patties. Honestly, the buns were sort of tough and stale. Like buns that have sat too long in the warmer pan and had harden a bit from the pan running out of steam or being too hot. For some reason Wendy's buns have some odd flavor in it, I can't get that exact flavor out of my head. It's sort of a cardboard or wax sort of stench that seeps into their buns. I've tried different sandwiches that had the different style of buns, but they all seem to carry on that taste. I give it a 1/5 star. I still ate it cause I was hungry, I didn't want to make the trip back. But the service is very good and I love how they package each combo meal into separate bags so we can just hand it to whomever in the family. read more

Wendy's - Big Bacon Cheddar Cheeseburger - Burgers Near Me - Owasso, Oklahoma

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Wendy's has fallen through the cracks of tasteless shortcut despair. The burgers continue to get thinner. They are an absolute disappointment. Alas, another fast food restaurant nightmare. Home cooking is the only life for me. read more

I am severely disappointed. Fast food was not fast , order was wrong, and food was cold. Will not be coming back.

Pretty good, not great but definitely worth the price. Gonna stop by more often for a quick lunch. A little slow, but they seem to only have 3-4 employees, once people stop hiding from covid and start getting a job, this Wendy's should fix have that fixed. Here's some advice, If the most recent review for a place is 10months ago and the business is still running, chances are it isn't sh!t 1star quality. read more

So so slow. It takes forever to get food here. Horribly slow. I could take a nap waiting on food.

Wow. Literally my entire order was wrong. I ordered a pub burger combo and an original chicken nugget combo, a regular coke, Dr Pepper, a frosty and a cookie. And I received 2 spicy chicken nugget combos, 2 frostys a Diet Coke and a dr pepper, she handed me a dr pepper and a water at the window and I told her no water we had a regular coke then she gives me a Diet Coke? And we only got the cookie and our sauce because we asked them for it, again. We returned to get our order corrected and they gave us a refund and refused to make our food. Wow, thanks. We will never be eating here again. read more

Ok we need to get real about this people. You go to Wendy's and spend $6 per person. Why are you coming on an app talking trash about a $6 meal? Dissecting your food? Saying your kids failed social studies because of a burger? Go for a walk. Who cares. Wendy's is the best fast food and you know it. Get a go fo fo fo and enjoy every second of it king/queen, shit maybe even a frosty. You deserve this Wendy's today. read more

My wife ordered two burgers. She received them through the drive thru. When she got them she put the bag on the center console. Within minutes of setting them there they busted through the wrapping and the bag. The cooks put so much sauce on them that they were just a gelatinous mess. They got all over the center console, the dash, and the seats of the car. Staining the seats and center console to the point of needing a detail. When I talked to the manager they refused to take the blame and are not going to pay for the detail. This is very unacceptable. The managers name is Megan and wouldn't give me her last name. read more

The managers Brandon and ivy, were a fresh breeze. And it was one of the most exciting experiences I have ever had in a dine in restaurant

Was very disappointed....picked up at the drive thru and after getting home noticed salad did not have the usual blue cheese on it??? Usually Love the Salads but it wasn't as good. Why didn't the put the Cheese on the Apple Pecan Salad.....if they were out...why didn't they tell me when I ordered it......& I would have gotten something else... .....Sincerely, Beverly A. Corey read more

Customer service here is top notch. Everyone was so friendly and accommodating. Cleanest Wendy's I've ever seen. I'm not a huge Wendy's fan, but this was the best Wendy's experience I've had. read more

I ordered a 4piece nugget happy meal. When I was tearing up pieces to give to my daughter I found a long strand of hair breaded into the chicken . read more

Went to Wendy's about 3 weeks ago and the fries were browned to the point I though they had been double fried but the chicken sandwich was good. Went back last Friday and the fries were extra brown again. I figure the oil is to hot.. who knows. The burger bun was soggy. To be honest customer service is pretty much non existent. The guy taking orders and serving the drinks is just there provides no assistance to the teenager girl handing out the orders. What's the point of going thru the drive thru if they forget food items and you have to get off. Anyway I wouldn't recommend this place and I don't plan on returning. read more

Ehhh, not a great one. Fries were dried out and they were out if everything. No Dr pepper. No lemonade. Sweet tea but no plain tea. No honey mustard or plain mustard. No salt too. Not sure if they were out or just last. Went through late evening in the drive through. read more

lady at the drive through closed 30 minutes early on me and I sat waiting for about 10 minutes to receive no response just to drive by and get stared at by some girl at the drive through read more

I ordered a 4 for 4 with a chicken sandwich...the sandwich was very uneasy tasting the fries were cold and they mixed two spicy nuggets in with my regular ones. The only thing they got right was my drink order. It's just a shame cause I used to love this place but it hasn't been kept up with management wise apparently read more

I have had a handful of the usual fast food problems here (rude staff, incorrect or missing order, etc.) but tonight I walked up planning on ordering to go. The door said they were open until 10pm, but the door was locked. There was no note. Several people were inside looking at the people outside and offered no assistance or explanation. read more

I really like eating here they are generally pretty quick in the drive-thru, as well as inside. They also give you a 10% discount if you work for a company nearby. You have to show a work id with your photo on it to get it. It might work at other Wendy's as well. read more

This is the fourth time at this Wendy's This out of all four visits was the worst visit on earth Waited over 25 minutes for a baked potato in the manager said that they were waiting on burgers to cook Well I ordered a baked potato has nothing to do with the burgers but the people in front of me they kept in line and waited and waited and waited Every time I go to this Wendy's this happens Did they warned me ahead of time your food will be a little late because were behind in cooking no but what the manager did say he is I just got in I have nothing to do with that problem wow yes you do you have an attitude and you didn't train your employees to say hey by the way it's going to be a delay She flat out lied to me I asked for a receipt she said it was in the bag No receipt in the bag and when I called her up I'd be more happy to print you one if you drive back 10 minutes yay just what I want Wendy's did you waste more of my time I will never go here again I hate McDonald's but I sure will be tempted to go down the street to McDonald's long long before I go back to this shitty Wendy's And get cold food because burgers are ready when I ordered a baked potato If I could put zero stars I would no negative would be a negative star read more

Wendy's - the location of her home - Burgers Near Me - Owasso, Oklahoma