We went to two Wendy's here in Mesa, Az. The first was on Main St. They didn't know how to make a Rootbeer Float so we left to go to the Wendy's on Hampton by Walmart. I asked for baked potatoe and small chili and a Rootbeer float. No problem. Now for the problem. Service was so,so but the chili beans in the soup were hard as rocks and the girl thought they were out of baked potatoes. Baked potatoes seem to be a problem at Wendy's. This is not the first time they had no baked potatoes. It will be a while before we go back to either store. read more

The fries are always cold and the sandwiches are luke warm. Came here multiple times hoping for something different but nope

Good food at this Wendy's and not bad customer service good location to stop and get some food

Completely lost. I spent 15 min waiting for a Dave's single. They kept accusing me of saying it was another order when I said the same thing the whole time. I will not be coming back to the Hampton location and I will continue going to the Ellsworth and baseline location. read more

Great place to go if you feel like getting a comedy show from the idiots working the drive thru and the manager. Welcome to McDonald's....hehe hehe How can we mcserve you? Hehe Hey guys - I got a hungry family at home and no time for you bs. I'll be in touch with the GM in the morning. read more

I wish I could no star because I found a bug crawling out of my burger when I unwrapped it. See last photo on photo stream. read more

Wendy's - Went for a late night craving, got home and went to unwrap my burger, only to have a spider crawl out....cool. - Burgers Near Me - Mesa, Arizona

Floors are really sticky. Tables where all dirty. It was very hot in the lobby. Only a 2 star because the food came out pretty quick.

Once again I'm in the drive thru as I type this , with a line if cars in front and behind me. This is the slowest Wendy's in the world.

Don't get the biscuits & gravy here, and definitely don't complain. Bad food and I don't Give a @#$% attitude of the manager. Pandemic has really affected the customer service at this store. Needs new Manager who knows how to manage a crew. read more

This is the filthiest Wendy's I've ever been in. It's 4pm, the place is empty except the two of us and we had to ask them to clean a table for us. ALL of them were dirty. She cleaned one. Here it is. read more

Wendy's - Here's another one she just cleaned! - Burgers Near Me - Mesa, Arizona

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Extremely slow service and horrible service! It never use to be like this but wow man! If you have an hr to waste waiting for your food this is the place for sure! Good luck read more

They were out of baked potatoes at 11p.m. when we arrived in Arizona last night. Settled on a large 3-piece chicken meal. Large iced tea to wash down the hot tenders and fries. Boys all had large burger meals but everyone agreed the food wasnt quite as good as a Wendy's meal from home. Could stand to tone down the salt use on the fries, so that they're a little less like potato sticks covered in cat litter. But at least drive thru was open late. read more

On Friday, June 26, 2013 we were headed to the movies at the Superstition Springs in Mesa. We decided to eat dinner before the movie and stopped at Wendy's on Hampton instead of the food court in the mall. We got one kids nugget meal, a baconator combo, an Apple Pecan Chicken salad and a large tea. When we arrived at the mall, there was no chocolate milk for my daughter's meal and two knives and no fork for my salad. We couldn't go drive all the way back to the Wendy's to get everything that they forgot. After the movie we went back to Wendy's with our receipt. We gave them our receipt and told them that we had been there previously and we did not get our chocolate milk. They weren't busy, so about 4 employees came to the window. The MOD said, "we don't have chocolate milk". So we said, "how about regular milk?" We got a milk and they asked if there was anything else we could do. I asked for my receipt back. They looked worried because there is a telephone number on the receipt and it says "how was your visit". Well in the immortal word of Leo Geotz , always check your bag because you get f*@#ed in the drive through........ read more

I've been to many Wendy's all over the US-none as bad as this one! Horrible customer service, Garbages over flowing, and a bunch of teenagers running the show with all their friends coming in for food! Corporate should be embarrassed to put their name to this establishment! Time to fire the entire crew and start over! read more

Ordered a bunch of food in the drive-thru. Had a BOGO coupon for any Large Chicken sandwich. The code wouldn't work at the register so the cashier called over a guy, I'm assuming was a supervisor or manager, and he proceeded to tell me the coupon wasn't good on the chicken sandwiches I ordered, although the coupon said valid on ANY Large Chicken sandwich. So instead of honoring the coupon which they falsely advertised, he refused to honor it. I said forget about my order and drove off! Can't believe they lost a sale over a coupon! And it's not like I was trying to get something from them! The coupon clearly stated what it was good for!!! Now I know why I rarely go to Wendy's!! Horrible customer service! I'll stick to In-N-Out where they have great food and exceptional customer service!! read more

Wendy's - Burgers Near Me - Mesa, Arizona

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The staff were super friendly and had the best manners I have seen from a fast food joint in all my days. Someone needs to promote Mitchell to upper mgmt ASAP this kid has talent! read more

Made the mistake of getting in the drive-thru. Worst experience ever. They don't care how long you wait. Seven cars pulled up in front and six behind me. Thirty minute wait. Never again. read more

Very average in every way. Staff eating while making customer food. Way over staffed considering the very mediocre level of customer service. "Manager" went out to smoke, came back inside and started preparing food without washing his hands. Even though the drive thru business is very light, they seem to ask almost every car to pull up, park & wait?? read more

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I went in to this location today, and was blown away at their incompetence. I normally go to this Wendy's because it's closer to my house, this isn't the first time they've royally effed me. It's happened four other times! SO what happened, I went through the drive through and ordered they forgot my jr. bacon cheeseburger (the whole reason I went) the side salad I got looked like it was a week old! They gave me too much change and NO RECEIPT!!! I heard the cook ask if there were two sandwiches in the bag, the girl who was at the window said yes. Obviously she didn't check. I had to run all the way back for a freakin' JBC.... They are over staffed to the point they are shoulder to shoulder at the drive through window! One would get the food the other cashiering. I'm never going to this Wendy's again Half the time the food is cold among other things.. The manager heard everything and didn't even come over to say anything. The staff as a whole is horrible and rude. I'm done with this place. DO NOT GO THERE!! read more

Went here yesterday and they forgot my 99 cent chicken nugget. I called and the manager said sorry and then put me down for a free 12 piece chicken nugget and frosty. He made the whole trip 100% better for me. Also every time I drive thru they always get my special requests right. This is also the first time they have ever forgotten food. When I go thru they always pet my dog and are social. I enjoy coming here. read more

I usually just get the mchicken at McDonald's but I tried the dollar chicken sandwich at Wendy's yesterday and it was way better than McDonald's. I'll be coming here more often! read more

I am giving this location 5 stars cause its been my stomping grounds for atleast 12 years now, its always very good, clean, and I have never had a bad experience here. Wendys locations are just class acts, they are always my go to burger fix. I also made this my daughters first burger when she wanted to finally try one so she could have a good experience for the first one and always have a tasty burger to judge the rest by for her life. If its good enough for my daughter, then its good enough for you :) eat up and review. read more

Great food as always, Brent (Manager) is very polite and efficient. Would recommend this location to anyone.

Ordered Bacon Natter fries and got a lump of old fries with one piece of bacon on it. Nuggets were old and service took forever

They were fast at ordering, but by the time we received the food, nothing was labeled and we were missing items that we paid for. The fries were half way filled and there weren't any hiding at the bottom of the bag. Obviously, not a trained staff for rush hour or any hour. If you want $15/hour, you need to learn how to work for it and not steal it from the customer. read more

You get 1 star. You deserve 0. Your manager Brent is a lazy horrible supervisor. You guys messed up my order. I ordered a taco salad and got home with no taco chips. I had to come all the way back. Not only did you not apologize for messing up my order. You didnt even offer to remake me other food that had gotten cold. Due to the unprofessional behavior I decided I just wanted my money back. Gave them all the cold food and left. I have been coming here for years. The turn over rate is high. The old crew were much better. Wont be back to this one. read more

We waited over 10 mins for our food and when we got home (a two minute drive) everything was cold. Our French fries were all soggy and the containers weren't even filled halfway. My burger was absolutely disgusting. It was lukewarm at best and soggy and just didn't taste good at all! read more

Wendy's is a very good fast food joint. It tops its competitors by a million. Love the frostys

Wow. Went here today(drive though) and they tried to hand me the meal of the car Behind me. And then looked around lost and took an additional 5 min to get me my meal (2 go wraps) they told me twice. Oh they're making it. Horrible work ethics read more

They have coke zero on the drive through menu, but it's "only available for dine in" according to the person working the window. What the hell is that? So stupid! read more

Slowest wendys ever dont go there in your lunch break big waste of valuable time

Just today, October 4, 2014 I went through the drive through to get a pulled pork sandwich combo. The cashier told me he had trouble swiping my card so he keyed it in and it was denied. I told him that was impossible I had literally just used it no more than 10 minutes prior at a Walgreens and it was fine, please redo it you must have entered it wrong. He said he couldn't it was denied. So I said I'd go inside. Now you'd expect when you bother to go park and go inside that the manager would at least deal with the issue, but not at this location. The manager spent maybe 30 seconds with me said "Oh, you're that issue" and had the minimum wage paid cashier come over and speak with me (as he was the drive through cashier I'm sure this slowed down everyone outside in line getting their meals too....sorry guys!), Again I asked him to retry it as the card was fine and again he said NO, I can't, the system won't allow me your card is denied. Now I'm mortified as the lobby is full of people and you just painted me as some lowlife that cannot afford their lunch. So I head home and immediately call the bank. Yes, the bank showed the attempted transaction, Yes the bank denied it because THE CASHIER ENTERED THE EXPIRATION DATE WRONG. Had either of my requests to reenter the card as they had obviously entered it wrong been honored, I could have gotten my food and been on my way. I feel most sorry for the lowly part time employees who have to work for a manager that has no backbone. (I would have said he had a small or nonexistent body part but kids may read this and you all know what I meant anyway). I have already filed a formal complaint with Wendy's Headquarters and will NEVER set foot in this location again. read more

awesome service, the restaurant and bathrooms are so clean!! they had a line out the door that they moved very quickly and food tasted very fresh. not your typical fast food service. i work nearby and this will definitely be somewhere to go weekly. read more

Just ordered 3 hamburger combo meals and when we got home they were not cooked. When I called to let them know, I was told that I must be wrong...their grill is set to cook burgers to a certain temperature, not color and they couldn't be uncooked, I must be wrong. When I suggested that maybe they should check the grill because they definitely weren't cooked, she (Renee) "informed" me that it is set properly, she checked it herself today. I would suggest that they find someone else to check their grill because our burgers aren't cooked properly. Will be emailing the district manager to let him know that customer service at this Wendy's is non-existent! There is another Wendy's on Ellsworth and Baseline with MUCH better service than this...And people think these folks should earn $15 an hr??? With that kind of service...a VERY POOR reflection on the company...they are COSTING the company, not earning it. read more