I have a food allergy and they accommodated me perfectly. The man that took my order helped me and made sure my order was correct. I came for lunch and it's was nice and quiet inside. read more

Wendy's - Inside - Fast Food Near Me - Merrick, New York

Quite literally the worst customer service I've ever received from the cashier. He was hostile and unhelpful. The other workers were polite and friendly but this guy ruined the entire visit. He acted as if we came in 10 minutes before close but it was 9pm. Do not come to this Wendy's. I often visit the Wendy's off of sunrise since I'm from Baldwin and have no complaints! Never again! read more

This restaurant in this location is so bad. Now, it seems they don't do breakfast, open at 10 am .they only offer one sauce per sandwich. I hate this location and wished they closed down.service at this location sucks, I only saw them work hard one time; turns out , it was when management came. I wish there was another Wendy's within vicinity like McDonald's or Burger King. I hate the ambiance at this place too; a lot of stuck- up idiots who are very rude.i wish this Wendy's closed down and they opened one at Freeport read more

The food is never fresh or hot. It's actually annoying. Especially because it's in a good neighborhood. I have come on the late night and also during the day. I will request one thing and get another . I say no mayo they give mayo on everything. I say fresh fries they give cold fries read more

Awful! What could be even worse than this establishment? Awful. Awful. Awful. Me and Timothy were in the mood to top off our night after a big loss (LGK!), we thought we should go to Wendy's to help us be cheered up. WRONG! Out of cheese sauce, and out of chocolate frosties ?!????,? What a disgrace. Timothy and I would not call ourselves satisfied customers. Wendy's, you need to step up your game! read more

*The worst Wendy's I've ever visited* I've been to this Wendy's over many years and it's always the last place I want to visit. My kids like the Baconator, so I will sometimes bite the bullet and go. Drive-thru line will extend onto Merrick Rd. and I'll go inside to order. The counter employees/management are so bad that and will take so long for my order that the cars that in the drive-thru will have snaked around the building and receive their order before mine. It's not crowded inside and they must prioritize the drive thru rather than customers standing in front of them. Customers are ignored. This week, we chose to eat inside because one of us had to use the restroom. Let me tell you, the bathroom is nasty. No pictures necessary. You get it. I don't know how Wendy's employees can use that restroom and then cook burgers and make salads. We waited at the counter and were ignored by the employees as they stood and joked around talking about their next break time. An old woman came up beside us at the counter and got their attention because the 2 ketchup dispensers were broken. The employee stood there for 5 seconds looking at her and snapped out of her trance to offer 2 ketchup packets. No "sorry" or "thank you for telling us" or "we'll get right on that!" Just blank. Wendy's must have had 8 employees working that shift but they were all at the fryers and drive thru area. Total lack of customer service at the counter. The countertops at the service are were dirty and had debris. (See pictures). No napkins. Both ketchup dispensers were empty/broken. Garbage throughout the dining room, below tables and chairs, and tables without trash weren't wiped clean. While we were eating, I noticed when an employee made his way through the dining room, looking under tables and moving chairs. I assumed that this was to finally clean, but he was just looking for something he dropped earlier when on his break. He moved garbage out of the way to search but didn't remove the garbage. He eventually walked away back behind the counter. All this time, not once did a Wendy's employee clean chairs, tables, counters or even inspect the ketchup dispensers as asked by the old woman customer. 1 Star for good burger. read more

Wendy's - Any employees ever check on the dining room? Or just joke time behind the counter? - Fast Food Near Me - Merrick, New York

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Staff - Rude, incorrect about their products and terrible at math. Had a BOGO $1 premium sandwich. Coupon did not work so manager scraped together incorrect math. Manually took off $5 off a 6.79 sandwich, which totals $1.79, not $1 as per my coupon. I then left drive through and checked my order, my baconator had one patty and 2 slices of bacon on it. A baconator is 2 1/4lb beef patties and 6 strips of bacon with two slices of cheese. The manager and the drive through employee both told me I was WRONG and the baconator had a single patty, I literally then showed them the official Wendys website ad for the baconator and SHOWED THEM the description and picture of the baconator to tell them they were incorrect. He claims he "only charged me for a single baconator" when I've never once ordered it like that nor does it come with one patty. The manager proceeds to tell me "then it's gonna be $1.50 extra and I said absolutely not, I asked for a regular baconator. She slams the glass window on me, storms away, and comes back 20 seconds later with the CORRECT sandwich with the right ingredients and angrily hands it to me and shuts the window, not saying a word. Been here a bunch of times, never had a bad experience until tonight. It could have been righted the proper way but the manager was rude and inconsiderate. read more

Terrible service, the last 4 times i came here for a biggie bag the food was cold. This time i asked to have it made fresh. I made sure that they heard me ask to have it made fresh, they even repeated it to me. But still the fries, nuggets and sandwich were ice cold and hard as rocks. I asked to see the manager and they wouldn't come to the window to speak to me. They had a worker handle the refund and while this was going on the workers were complaining that I didn't "Just leave and accept it". This is completely unprofessional and those employees were extremely disrespectful. I will not come back to this trashy location, even after they remodel that turd. read more

This Wendy's is not the best. But when Jeff and I spy on Annie, it is the only place to go. It was empty, but the parking lot was full, because everyone from Trader Joe's parks here. That triggered Jeff, but I calmed him down with a 4 for 4. The soda was fresh, but the burgers weren't. Jeff's said his was cold, and 5 hours later he was on the toilet with the Hershey Squirts! Annie knows what I'm talking about! read more

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Every time I order on the app at this location there is a problem. I always choose the drive thru pickup via the app. Today, the woman at the window mumbled something to the fact of the order isn't done yet, come inside next time. Food is never warm, forget about hot and the customer service level is severely lacking. I highly suggest you remind your staff that customer service should be the number one goal. Someone telling me to come in next time after I ordered drive through pick up won't necessarily push me to come back for fast food. read more

WORKERS ARE RUDE. I was ordering through the drive through and was met with passive aggressive responses and comments like im driving too slow or taking too long to decide on my meal. J just need a second please. Secondly the lady made me hang far outside my car because she refused to reach her arm out farther to provide me with the chip reader on the machine. Following this whole encounter the rude lady Nelly said "have a day" which ultimately caught me off guard as I wasn't rude to her or anyone in anyway. I've had to deal with rude service at this location multiple times and will be finding a new Wendy's ASAP. read more

Just ordered the butter chicken biscuit and found a roach in the sandwich! Man, do I regret wanting to try that out. read more

Wendy's - Just found a roach in my chicken biscuit. - Fast Food Near Me - Merrick, New York

Wendy's is usually a crapshoot when it comes down to it. The worst places I will continue to go to are Wendy's. I don't know if I like the different options that much or there is some nostalgia aspect to it. Maybe it is because most fast food restaurants on that tier aren't blowing them away. I am unsure. I do not that the last two times I went there were exactly what I am talking about. The first of the two experiences required a trip back because they forgot to give us an item we ordered. The last experience is the other issue I have more often with Wendy's than their competitors. I arrived and found about five cars ahead of me to get to the order box. It was 24 minutes until I reached it. They requested I give them a few minutes before I ordered, which is fine. The people are busy and work hard. It took 30 minutes before I left the lot with my food. Thankfully, the order was correct. Can I in good faith recommend them? No. Will I go back? It is the closest Wendy's, so yes. Take with that what you will. read more

There's always homeless people begging for money and/or food. It's always busy inside. There's a wait for the food. At the end the food is good there. read more

Good bye Wendy's in Merrick. Never again will I order from this location. About a month ago I ordered food here and it was a bad experience. I decided to give it a 2nd chance and placed a Mobil order on 11/17/21. It was a simple order of 2 bacon cheddar chicken sandwiches and a Dave's single with 3 orders of fries. I picked up order, checked that I had 3 sandwiches and 3 fries before I left. Got home, one of the chicken sandwiches had no bun, the other chicken sandwich was actually a burger. The staff doesn't speak English, I guess they can't read English either. PS. The advertised fresh fries were old and inedible. read more

Not a huge fan of fast food these days but this Wendy's location is not bad and is definitely better than the past few Wendy's locations I have visited. Friendly service at the counter and our order was prepped quickly and correctly (we had a few customizations). The food actually looked appetizing, not smushed/dilapidated. Dining area was clean, well lit, and not packed in. Can't ask for a whole lot more from such a franchise. I'd actually come back here if the mood struck. read more

Wendy's is my favorite fast food place. They have variety of food including baked potatoes and chili if you don't want french fries. This Wendy's has the same great food as any other Wendy's. The employees are very friendly. They gave my son a toy from the a kids meal even though I didn't order a kids meal for him. The one big difference about this Wendy's is that there is no self service soda machine. Almost every other fast food chain has self service so this one not having it is a bit disappointing. If you want a refill you have to go up to the counter and ask for one. read more

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Didn't eat the food... for starters the speaker didn't work very well. Employee kept repeating back wrong order. Gave me a soda, ordered lemonade ...gave be a kids meal instead of what I ordered. Bag was soaked with grease was afraid to eat it because it did not look very fresh . read more

This is probably the one of the worst service experiences I have ever received. The lady who took my order was so rude to me and I'm not even sure why. I was so nice to this woman and she still made me feel like I was a bother to her. If the service wasn't bad enough the guy had the video camera up on his phone right under where my card was being swiped. I also got 3 chicken nuggets. read more

Wendy's WAS the only fast food I liked until I moved to this area. The drive through service at this location is terrible. I'm allergic to the preservative that's used in commercial Mayo and I always repeat NO MAYO and confirm when I order anything that normally comes with Mayo, My first visit here a few weeks ago they screwed up and gave me MAYO. Needless to say I was pissed off when I got home and found Mayo on my burger....straight to the garbage. I gave it a second shot on my way home today and after stressing NO MAYO at least 3 times, I got a combo with enough Mayo to choke a horse and cold fries with a Dr. Pepper that tasted like diet coke and no receipt from the drive through... garbage again... never again. The employees here obviously couldn't care less, neither of the drive through window employees were wearing face covering. Stay away and go to one of the local diners if you're craving a burger. You'll thank me for the advice. read more

visited this Wendy's tonight , drive thru not avail, so I went in. Noticed that crew handling the food were not wearing gloves. Told cashier they need to wear gloves. He appeared indifferent , so I walked out ..went across the street to Taco Bell where they wear gloves .. will never come here again and will be calling the city to complain.. health hazard this place is not even worth 1 star read more

Not sure who this lady was but she was older and had gray hair and was working the shift at 12:52am. Went to go get some chicken sandwiches with my boyfriend and I guess I didn't pull up fast enough for her even though she had us waitIng for 5 minutes which is a lot for a drive theough. She said move up please which was nice but she smirked at me and gave me the worst sarcastic look of my life. Also she forgot my pickle chips on my hot and honey which is the best part. Bitter lady. Maybe because she's working the night shift At Wendy's and she's middle aged but I'll tell you I'll go to the further Wendy's next time. Or better yet I'll go to McDonald's their always nice to me there. read more

I must say the Wendy's in merrick has some really good managers but the manager ruby is a disgrace.I received a flat soda probably the wrong flavor or someone else's only to be said and I quoits your stealing my soda.Who says that to customer?Especially one that orders there six days a week.This person shouldn't have a job let alone be a manager.No wonder why orders are always coming out wrong and lines don't move worrying about things that aren't a priority. read more

I just can not get an order that is correct. Either missing an item or an item made incorrectly. I love Wendys but cmon guys,pull it together! Maybe when hiring you can give them the square peg/square hole test? read more

Omg the drive thru is a mess they take longer than going in to get your meal and they forget to give you a straw and condiments ughhh

DO NOT GO TO THIS WENDYS!!!!. Ordered nuggets and fries and they gave me a different order I respectfully said that's not what I ordered and the girl came at me with an attitude saying you ordered this not nuggets and called another one that came to the window screaming on my face saying "what is it that you want you have to be clear when you order so what do you want tell me" I again said what I wanted respectfully and she closed the window and screamed "OMFG" and was talking in Spanish to the other workers. Like why is you giving me the wrong order something that has to make you give me a nasty attitude... read more

Outstanding customer service and chill vibe. Michael is very polite and considerate. General manager is great.

This location is the best Wendy's I have been to.. I only gave 3 star review because it is fast food and I can't go to 4 stars. They are always fast at the drive thru and the order is always accurate. I always get the right change back and the employee at the window are nice. What else can I say? It's Wendy's. food is decent if you order the right thing. read more

Holy fuck im not having any luck today. My coworkers gave me a gift card here and i am poor so i stopped here on way home to get a Frosty and Nugs. I repeated my order 3 fucking times and when i got to the window the woman was a delight and kept saying what flavor,,,chocolate, what flavor,,chocolate WHAT FLAVOR MA? UM FUCKING CHOCOLATE and im not your fucking Ma. Yet you want 15/hr. Kiss my ass. Thanks for no ketchup and throwing the food at me too.. Rude as hell and tasted shitty. read more

Consistently gets my order wrong. Foods okay. It's fast food so I'll eat it anyway but sometimes a want Dave's double hot and juicy like I ordered not the Spicy chicken sandwich I discover in my bag when I get home. Idk maybe I'm asking too much from these people but how about pay attention to to detail. read more

No hello from the cashier at the window but just a smug face!, No straw for my ice tea, no sauce for my nuggets which I asked for, and no freaking napkins!? Are you kidding me!? It's the little things that make a fast food establishment strive & this location failed on so many levels , truly a shame, I hope upper management reads this and corrects! There are many college kids and people in between jobs that would love to work here through the holidays because for the workers that are there now it's just seems like they give they could give two sh*ts about holding down a job @ a well known and pretty successful fast food establishment that's giving them a bad name! read more

Horrible. Forgot two out of 4 things i ordered. Tried to call and no one answered. Thanks

I went to this wendys today. I have always found it to be extremely slow and inconsistent with the orders I place. I continued to go there originally because of the location. Today was so bad I had to write this. The service was slow(nobody else in the restaurant)and it still took forever to get my food. When we received our chili we realized that it was extremely watered down. My wife went up and asked for a new one. The cashier told her that it's just how it was made today and she couldn't do anything about it. I then asked for a manager and she proceeded to hand me another chili which was the same consistency of the prior one. When I showed her how liquidy it was she gave me an attitude and said what do you want me to do about it. I asked for my money back and she proceeded to give it back to me while she continued a personal conversation with her friend who happened to be ordering food as well. While all this was going on the rest of the staff was looking for a burger that someone ordered that they couldn't find. Im not sure if it's poor management or poor staff or a combination of both. Do your self s favor and go to one of the other wendys in the area. This place is awful read more

Terrible service. Messed up my entire order. I will never come back. Would give 0 stars if I could.

Service was fast. Workers were pleasant. Food was food. Honestly I was just hungry I could've ate everything from Wendy's if I wanted. I just needed food. Wendy's provided. Supply and demand. Bless up. read more

Excellent customer service "I went there around 2:28 pm and the cashier girl was awesome " I definitely recommend this place to anyone "

Tonight I visited Wendy's. I ordered the 4 for 4. The food was better than I expected, being I was at a fast food chain. The only flaw was that there was a lump of hair on my cheese fries. The young man at the drive thru was very nice and did not screw my order up. All in all, This was the best fast food place I've ever been to. read more

Just simply amazing fast and food was well prepared and taste fantastic couldn't ask for any better service in the world this place rocks I will always go here for the rest of my life read more

Their service was terrible. I waited approximately 45 mins from start to finish. I believe Wendy's is fast food so I should not be waiting 45 minutes for something that I can make at home in 20 mins. The staff is not pleasant. When I first walked to the counter another customer was ordering a medium rare burger. Medium rare at Wendy's I thought it was crazy but hey. The worker did not understand what medium rare was after the customer spent 2 or 3 minutes trying to explain to her what medium rear was she still did not understand and I told her pink in the middle. She then understood and finished up taking that customers order and then walked in away. Leaving me waiting to place my order. She looked me in my face several time before noticing I was still waiting and telling two mins. After 5 minutes she came over and took my order finally we are moving. Now I'm waiting for my order seeing as she's been making medium rare ladies order the whole time I was waiting . So now medium rare ladies (MRL) I'm lazy so that her name now, MRL food is on two trays just sitting there her husband had to come up before the cashier saying oh it's done. MRL's husband comes back up informing her two sandwiches are not there .Finally my food is done and she just drops the bag in front of me no have a nice day or anything and to add insult to injury the damn food was cold. Terrible service I'm so disappointed. read more

its ridiculous everytime i come here at night they dont have frostys. its wendys what is wendys without frostys. talk to corporate get workers that dont shut it down too early read more