Ordered a meal, got the wrong drink and had to ask for the correct r one. When I got my order and drove away, I bit into my chicken sandwich and it was clearly not cook thoroughly. I called 5 times and the phone call did not go through. Never visiting there again. read more

I had ordered here before although Today's drink was "1" buck! Overall, was an extremely amazing environment to say the least. When you're here, just come in and let them do what they've always been known for...Grade "A" Service! read more

Wendy's - This was a "Cherry" Dr. Pepper made to quench your thirst between every other bite! - Burgers Near Me - Marietta, Georgia

Host Joshua out of uniform first of all. I had to keep repeating my order to him. Told him the order was for here and he made it to go. Meat was dry. Fries old and cold. Ketchup canisters we're both empty and the restaurant over all was a mess. BAD BAD MANAGEMENT! read more

Wendy's - Host, Store number etc - Burgers Near Me - Marietta, Georgia

The customer service at this Wendy's was unsatisfactory, and if the 5:30 crew is unwilling to engage with customers, they may want to consider positions that do not require direct customer interaction. read more

Third visit in the past two months. SOMETHING IS WRONG WITH THIS PLACE. Drive thru is dysfunctional at best. Rude behavior. Too many people working behind the counter but not really doing anything. After waiting at drive thru to be acknowledged, I was told "one moment please". I drove off. Better to not go here until something changes. IF you decide to go, let the experience at the drive thru speaker help you decide whether to purchase. read more

Not sure how this place is still open. Have lived here my whole life and they never do well. I always try to give them second chances but 9/10 times i've come here i've had a bad experience. Waited 20 min in the drive thru when i had to cars in front of me. Then took another 5 minutes to just place my order. Then there is three cars pulled off into parking spots and now they are telling me to as well. They have about 5 people waiting in spots yet nobody has gotten their order but they want to keep taking orders. Maybe try getting orders out before you keep taking them. Then when she asked to to move up I told her all I got was fries and a drink and she still told me to move. Then I asked if I could just have my drink so I could pull up and sip on it while I waited. She got a bad attitude and told me I'm going to have to wait. I understand but the least I could get would be my drink. read more

There are so many flys in here right now it's crazy The floors need to be desperately mopped read more

i ordered a son of a baconator and i have no bacon with onions even tho i said to hold the oinons read more

Wendy's - Son of Baconator - Burgers Near Me - Marietta, Georgia

Went through the drive thru. It took some woman almost 5 minutes to even come to the mic after I said "hello" about 10 times. She then asked for my order and never ever responded. I was the only one in the drive thru and there might have been 2 cars in the parking lot. I'll never go back to this location. read more

This is the worst Wendy's in the WORLD. I have been here twice and each time all of the workers were standing around doing absolutely nothing, the place is filthy, the customer service is horrible. On both visits they managed to never get my order right then have the audacity to have a an attitude after I ask for the correct order. Now today May 19, 2019 I see two employees outside smoking while the drive thru line has 4 cars in it for me to walk inside for quicker service. And an employee tells me "there not ringing customers up inside so get back in the drive thru line " . At this point something needs to be done about this establishment or just close it down !!!! But I will never be back EVER and I will be spreading this around to my neighbors in the area as well !!! read more

Wendy's - The inside cashiers that's why they asked for me to go back in the drive thru line !! - Burgers Near Me - Marietta, Georgia

I never thought there'd be a Wendy's I dislike, but after five second chances, this one is it. From messing up your order to making you wait 5 minutes just to take your order. I am yet to have a good experience at this location. Do yourself a favour, drive to another Wendy's restaurant. You'll thank me later. read more

I go to the restaurant today with my kids their ages are from 7-10 years of age. I'm at the drive thru window ordering just a frosty. I ask the employee does the frosty come in other flavors than chocolate. She said WHAT!!!, so as I repeat myself she cuts me off. So I ask again what flavors do you guys have she says just vanilla ok give me a vanilla frosty siz.... She cuts me off again to ask me what size inwhich I was about to say. I drive around to pay I ask the employee did she take my order she said no it was the manager. Wow!!!! Before I pull off I ask the manager to come to the window. I said very respectful she needs to be more patient and courteous on the microphone. That's all I said she said to me and in front of mu wife who is a pastor and 3 kids in the back SUCK HER DI**!!! My family is what kept me in the car. Coporate will get our calls tomorrow and the news outlets will as well. That was totally disrespectful, unwarranted, and it shows the lack of knowledge she has as a person and as a manger to disrespect a person or customer bc they told her something respectful!! read more

Horrible customer service and it's been my experience that unless you're ordering a chicken sandwich or other not-as-routine item - it will be less-than-fresh and cold. Burger patties are typically not even warm enough to melt the cheese. My order is typically incorrect - and when you bring it to their attention - you get no apology - just stoney silence and your food slapped together then handed back to you. See pics. Oh - and forget about them automatically putting napkins in your bag. If you don't remember to ask for them you're out of luck. Between this Wendy's and the Zaxbys on East West Connector - I think the spirits are trying to tell me it's time to stop eating fast food. (My waistline, hips & thigh have been screaming that its BEEN past the time to stop - but you know how it is. What it boils down to is this - if I'm going to consume 900 calories in just one meal - I need the meal to be delicious, decadent and worth it! ) read more

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I waited here in line over 30 minutes just to get some fries that tasted raw.. like they didn't even fry them. Got to the window and it looked they were cleaning up & ready to go and they don't close until 11... I've been spoiled the location in Kennesaw on Chastain Rd. I'll make sure not to come back to this location. read more

Wendy's - Non-Fried Fries .. - Burgers Near Me - Marietta, Georgia

I would give this place ZERO ratings if I could. They always lie close to closing time and say that they're closed or the system is down. The lights are broken and have been broken for months at the drive thru. Customer service is horrible. This place desperately needs new management. Food is trashy also. read more

Worst Wendy's ever. Absolute worst. The lady whom I assume is a manager, the one with meth mouth, is terrible with a horrible attitude. The kids whom I assume are teenagers all had bad attitudes as well. I guess that's where fast food has gone essentially. Marginal employees and teens. I guess for minimum wage I shouldn't expect much more. read more

I ordered here from Uber eats and there was no place to add notes or remove toppings from my burger. I tried calling over 10 times and didn't get an answer. The mailbox was full so you can't even leave a voicemail. The next day, I tried calling them to tell them about my experience. Still no answer. I wasted over 30.00 on food I never received since I cancelled the order. Uber eats charged me for cancelling saying it was a fee for inconveniencing the store (except the only person being inconvenienced was me). I would STRONGLY recommend not giving any money to this store. read more

Drive through normal operation. The young man at the window no mask no gloves and he touch every square millimeter of that cup and lid. Food is good the service not bad. I started to say something to the young man but would not have done any good. Don't kill people because you're lazy and not cleaning these time in history. I won't be back. read more

This place always messes up the order. We've tried five times and it never gets it right. This time a complete meal was missed. Do not recommend. read more

Food took over 30 minutes at a "fast food" place just to give me a wrong order. Employees had an oh well kind of attitude after I listened to the customer behind me complained of the same thing. Shows you what their average service is. read more

Every single time we go to this location the order is either wrong or missing items. Tonight the baconator was missing. The main burger in my meal did not make it in the bag after I had the window attendant check and confirm "it's all in there"... read more

They close whenever they want to. Online and the app says they close at midnight but I've gotten there between 6 and 9 and they're either closing, not taking orders, or closed. read more

man this wendy's just keeps getting worse and worse.. ordered a spicy sandwich and i happened to look at the bottom and noticed mold threw up right after this read more

Wendy's - MOLDY ASS BREAD - Burgers Near Me - Marietta, Georgia

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The folks here are quick, fast, and efficient. I have never had a problem with my order as it is aways correct. If I ever have to wait for a food item, it's always piping hot when I get it. I also like how everyone is friendly. read more

Worst customer service ever!!! Girl at drive thru has no patience and they dont seem to care that custime9here them.

Horrible service, lady took my order wrong and asked her to repeat it and she "corrected" it at the window she gave the wrong order again and I told her it was wrong and got a manager to fix it and ended up charging me extra for food I didn't get. Came back through drive through and ended up getting an attitude from the workers. The only thing they did to fix the order is to give me the food they charged me extra with and the food I wanted read more

Wow! Fastest Wendy's I've been too and the food was hot and fresh. Hands down the best Wendy's I've been too. Very attention to detail

Was served two raw burgers here a year ago, haven't been back since. Food was not so great to begin with, I understand it's fast food but it would just be soaking in grease. Also really sloppy. Still, sometimes would be ok with fries or a frosty. But after the raw burgers... yeahhhh no I'm good. Not today, salmonella. read more

Terrible service today from girl behind counter. Then took staff 3 tries to get a junior hamburger with mayo, tomato and lettuce ONLY, right. Said girl behind counter looked at me like I was from Mars when I can back up to counter. Made me feel like it was my fault, oh, this was when she stopped texting. What appeared to be the manager wasn't any help either, she saw me standing at counter second time and avoided me. Chef who finally got it right was apologetic when he handed me third try and I appreciate that. 4:30 Wed 2/26. read more

I live nearby, and ride my motorcycle alot so I come inside to eat. I am not sure what exactly the issue is, but it smells ridiculously bad inside. Like moldy water damage mixed with decomposition. I noticed this on multiple occasions and it made it difficult to eat and I can't leave and take it with me on a bike. If this has been resolved I will edit the review, but like I said it's been there awhile. read more

The order was wrong but I know from my previous visits to ALWAYS check the burgers before driving off. I checked my burger and it was completely wrong. Stupid me did not check the kids meal cheeseburger before leaving got home and they added pickles and onions to it. When it should only be ketchup. Oh and to boot this Wendy's has not been remodeled and the customer service is horrible every last one of them are rude as hell. read more

The food was usually not great. However it has recently been much better. I don't know if they hired anyone but if they did, they better praise their new employees read more

Please keep Going Don't Stop, No proper management . This location was awesome. Now it's the worst, cold food guaranteed.

Restaurant is consistently slow. Drive thru takes a minimum of 5-10 minutes with NO TRAFFIC. Tonight I had both the cashier and assistant manager be extremely rude to me after complaining that they had overcharged my order by over 5 bucks. The manager never offered to correct the issue. Reported the issue to Wendy's customer support. Last time I visit this store. This gets a one star ONLY because you can't give less. read more

This location is THE WORST! Seems every time we go there lately, the same girl is working the drive thru. Tonight and one evening last week, she made us wait about 5 minutes before acknowledging us. After repeating my order twice. She asked me to do her a favor. She asked me how many cars were behind me in line. When I told her, she said, "UGH"! After waiting another 5 or so minutes to get to the window, we wait AGAIN at the window while she was busy FACE TIMING on her phone! And for the record, we can do without the profanity while conversing with other employees & on the phone...and all but throwing my order in the GREASY BAG out the window! I hate that this is the only location on our way home from soccer practice. May need to look for an alternate route! read more

Literally the worst Wendy's I have ever been to. On more than one occasion I have been treated extremely rude by the employees. They are in a rush when you order. They don't even speak to you when they are handing you your food. The burger I ordered was incorrect. When I went inside to have them fix my order they didn't even apologize or tell me to have a good night. The manager there should be fired. Do yourself a favor and never come here. Thanks! read more

Best Wendy's in the area. I drive out of the way just to come to this one. Fries are always fresh. And if they are a lil old they will exchange for new read more

I just waited for 10 minutes in the drive through and was never waited on. The service at this Wendy's has steadily declined over the past few years. read more

Their drive thru seems to always be down and the employees don't have proper customer service training. They also don't know how to use coupons. I had a BOGO coupon that they didn't know how to apply properly so they took 4$ off and tried to tell me my total like I couldn't see the screen that says the sandwiches cost 5.89. I gave up on trying to purchase my food here and left, without my coupon since they left it in the back and I didn't want to waste any more time in this Wendy's. read more

I waited at the drive-Thur for 20 minutes and no one came to take our order. There were at least 5 cars in the drive-Thur and we all waited there. I even called and the line was busy. When I was about to leave I saw an employee standing outside and I asked her what time they close and she said 1:00am so I asked her why no one was taking the orders and she said that it's not any of her problem. Usually the food is nice and fresh but today I'm disappointed. Inside the restaurant there were 2 people just standing around not wanting to take orders. It's obvious that just because the manager is not around they didn't want to work. read more