Placing our order was a bit of a challenge. We had multiple orders and they apparently have multiple seasons for pork chops (blackened, salt & pepper, lemon pepper, & another way but I forget what it is. Well the person who wanted this didn't know it and with the back and forth of trying to get the order together and my son being frustrated placing the order, the guy taking the order became rude and frustrated too. We were placing the order because I had family in town and they wanted some fried fish and good southern food. I wasn't coming this on a Monday so I tried to find a place I thought was on the way to my niece's house to bring lunch. Well it wasn't in the way so the order takers frustrated remarks to place the order once we got there wasn't going to work. If I'd had other options I probably would've gone elsewhere. Most places that fry fish are closed until Wednesday and finding southern food between Powder Springs and Dallas, GA is a joke, not to mention my niece who was visiting was leaving shortly after one. So, I didn't want to try and find another place in the limited time I had since they'd already selected what they wanted from here. Any other day I would have gone somewhere else based on the order takers rude and frustrated behavior. I also recognized it can be frustrating taking a multiple meal order so I gave him some grace. I didn't need to know he was there by himself and all that.
All that being said, I was quoted that the order would be ready in 20 - 25 minutes. We got there a few minutes early and when I went in to pay, they have the restaurant entrance blocked with a table so there's someone taking your payment or order from there. I appreciate their due diligence during this pandemic. I can't remember if the girl was wearing a mask or not. It was good to see a diverse patronage supporting this business.
The funny thing is there's a handwritten sign inside the restaurant I couldn't get a picture of that reads, "nothings free so don't ask." Ok. Seems like the guy who wrote that and the guy who took our order must be one in the same. It was longer than 25 minutes, more like 30, so now I'm pushing it to try to make it to my niece before she has to leave. The food wasn't shown to me it was bagged and handed to me. Luckily our order was right. And I'm glad I came here BECAUSE of the food, not the service. I didn't take pictures of the food given the circumstances. We talked outside at my niece's house so there wasn't a place to really eat until we were back in the car headed home and I wasn't thinking about pictures then. I didn't hear from my nieces whether they liked the food or not so this is based on what my son and I had.
I ordered the 6 piece fried shrimp, which were cooked perfectly and were still crispy by the time I went from the restaurant to my niece's house deep in Dallas and after some time visiting with them. The cabbage and green beans were also good and seasoned perfectly. The roll was fresh and I wish I had some butter to put on it. My son ordered the fried pork chop sandwich which he liked but wished he hadn't added lettuce and tomato to it. He didn't really eat all his green beans though.
I'd return to give them another shot to get the service right because the food was good. However, someone else may not be as forgiving so I'd recommend some customer service training. When I picked up my order, I think the guy who took it cane out as he was wearing an apron but didn't offer an apology, if this was him. I didn't have time to address it since the order took longer than quoted and I was trying to get some where but I hope this post is read and appropriate action is taken. The rating would've been a 4 star had it not been for the service.
Oh a god thing is they have lunch specials, which I must've missed in haste searching for a restaurant; I would've ordered off of it. There's a sign out front with the various specials & their menu board is in front of the window, as well as paper menus to avoid crowding around the sign.
They're in a seemingly deserted plaza, at least during COVID-19, next to Pizza Hut. If you go to the veterinary clinic, you passed it. It's right before that.
I couldn't tell when Yelp asked if there hours were the sane but when I got to the door, it seems they're working regular hours. read more