No lettuce for Salads, no crackers for chili, tray they served or food on had the last customers ketchup still fresh on the tray. Staff were kind... competent? Not really... Place was dirty. Cleaning products had not been used to clean. Sorry Wendy's... the Baconator and Frosty were good. Everything else was adequate. Terrible that is cost $31 for two meals. read more

See all

This was the worst fast food stop I have ever had. There were about 6 workers behind the counter, standing around bumping into one another and not wearing gloves. They ran out of cheese so used shredded cheese for burgers, cold nuggets, hard french fries, and dirty floors. There was also no toilet paper in the stalls. So, do yourself a favor and Drive past this Wendy's when you can! Ps. No ice in one machine and in the other out of certain sodas. There was also no ketchup available to put into cups. read more

This was the worst Wendy's I've ever been to. It took forever to order inside. The women's bathroom didn't have any paper towels, so they put about four regular napkins on the sink. My husband said the men's urinal didn't work, so he had to use the stall, and that toilet was almost filled to the top with water. One coke machine was out of ice and most of the drinks were out. The other coke machine had ice but actively ran out of Mellow Yellow while I was pouring it. One of the large corner booth seats is completely destroyed and disgusting. 0/10 do not eat here. read more

The store was out of everything I tried to order. Finally I order an Asiago chicken sandwich with fries. The order was wrong and I got a spicy chicken Sandwich that was too spicy to eat. The staff was friendly though. read more

My sister and I were just here and the moment we walked in, the guy working, Jonathan, was completely rude! He said "Oh you two again? Came back to bully again?" We didn't know how to respond. Last time we came here and we got our order, it got screwed up cause we wanted it plain and when we told him about it we were being as nice as possible but apparently that's bullying? Keep in mind that was over a month ago so not sure why he had to flip out about it when it was an honest mistake and we weren't even yelling about it or anything! Anyway, when we got our food this time, my sister was ordering the 10 piece nugget, fries and drink and he rudely asked "Oh you want a combo?" and we didn't know how to respond so she said yes. Then when I made my order for 2 #1 double plain cheeseburgers, he goes "2?!" Yes I wanted two cause I was ordering one for our mom! Then when he handed me the cups for our drinks, he slammed it down on the counter and walked away. He even got my name wrong on the receipt! We will never come back to this location again! We should have just turned around the moment he said that cause that was unacceptable! read more

Literally the worst Wendy's ever. Don't eat here. Terrible service, wrong orders, cold burgers on stale buns. I've never experienced a worse dining experience at any restaurant ever. Currently trying to fix the order as I type. Employees are not willing to fix anything read more

Ordered breakfast meal #2 with orange juice. And a additional Sausage egg croissant Repeated with wrong number, repeated order. Still got wrong order and eggs were over cooked on both sandwiches read more

Wendy's is always one of our biggest cravings! This one in Litchfield is the one we usually go to and sometimes it hits just the spot with freshness and being amazing but other times very disappointing. This time around there were ups and downs. They had no sodas at all because they were out of all syrups for their machines so did lemonades instead. They varied with the strawberry lemonade being very tart and the blueberry pomegranate being watered down. Waited a little bit for the food (at most 7 minutes) but not too long. The fries, burgers and nuggets were all fresh but the chicken sandwich had been sitting so long the breading became soft. Finally got to try one of their new sauced nuggets and it was alright. They gave a good amount of ranch sauce packets to dip them in but they had a very weird taste to them. Will always still come back here just wish every time was one that knocked it out of the park! read more

See all

What happened to this store. Order was wrong food was bad. Employees was not helpful. Never again if I could give no stars I would

Came thru and couldn't put my order in.. sat in the drive thru for over 10 minutes waiting and trying to get anyone's attention.... Instead they had music blaring and you could hear yelling and laughing. Since new management, this location has gone down hill. Terrible service and rude employees!!! If I could give a 0 star I would!!! read more

Service was so slow I had to leave and can't even comment on the food since I never got any. Stood in line for 5 minutes inside and no one ever came to the front counter. Decided to try the drive-thru. Even worse. Waited at the speaker for OVER 15 minutes without service. Someone would come on the speaker about ever 5 to apologize and say they would be with us soon. So sad. Love Wendy's. Had to go to McDonald's and that's never a victory. read more

We waited in the drive thru at the Wendy's in Litchfield, IL for over 25 minutes. When we got our food at 6:22 pm the medium Frosty's were half full. I was taken aback when I took the lid off the first one and tried to hand it back to the girl at the window, asking her if she could fill it up as it was only half full. She looked in the cup and said " that's not half full." I was shocked and told her they are normally full to the top. My husband took the lid off of his and it was also half full. Her response was " we are short staffed and busy." My husband told her that has nothing to do with making sure with making sure the cup is full, after all his iced tea was full. It was clear she has no concept of customer service and it did not appear there was an adult in the building or we would have asked to speak to a manager. We will not return to this Wendy's. read more

Wendy's - The Original Frosty - Chocolate - Burgers Near Me - Litchfield, Illinois

See all

Driving back from a meeting in Champaign, IL I started to get "real" hungry. I needed something to cut the hunger pains in half, but not fill me up to much because I was attending Clayton Restaurant Week when I got home. Once again, the cloverleaf in Litchfield came to my rescue. I exited off 55 South and headed to the little red headed girl for a quick lite bite. Upon entering I noticed a poster promoting four combo meals for, "New Year - New You". I've been dieting and going to the gym, so I knew there would be no Frosty in my order. Their Ultimate Chicken Grill Combo sounded good and it was only 600 calories. The combo consisted of a Grilled Chicken Sandwich, Bowl of Chili and a Diet Coke. When I placed my order, the counter lady asked me if I'd like to replace the chili with fries. Those fast food jockeys will push those fries no matter what. I politely declined the swap out. By the time I put the change back in my pocket, my order was already on a tray and waiting for me. In jovial tone I said, "wow that was fast." To which I heard the reply, "yeah we don't waste time." in a surly tone. I picked up my tray, filled my glass with diet Coke and found an empty table in the dining room. It was 2:30PM and the room was over half full. Was everyone having a late lunch? As I glanced around, I noticed I was actually one of the youngest in the room. Perhaps this was not a late lunch crowd, but an early dinner crowd. Wendy's brags about their beef not being frozen, but what about their chicken? My grilled chicken tasted rubbery and tough. My chili here was even a disappointment, it seemed to be watered down and did not have the flavor I am use too. However, I must say the diet Coke was spot on. It was cold, refreshing and just the right amount of caffeine. Today I learned to stick with burgers at Wendy's and avoid the chicken. The true highlight of stopping at this Wendy's was seeing a gentleman walk in with a sock monkey stocking cap on. I have only seen those in children sizes and wanted to know where he got it. When he came over to fill his soda glass, I was going to ask him where he found it. I was totally shocked when he turned around to walk towards me. I am having lunch in the middle of cow pastures and corn fields and I see a friend from Saint Louis. Do we live in a small world? read more

Wendy's - New Year New You Poster. - Burgers Near Me - Litchfield, Illinois

I really don't write much about fast food places, but this place was so clean and the staff was so friendly it wasn't super busy. Definitely a great stop and the food wasn't bad at all, great service and the lady who helped us out, needs to moved up to manager!!! read more

This place has the works service yet. We went through the drive through and the lady that took our order was terrible. She did not sound like she wanted to be there. And she was very rude. They gave us the wrong size. He fries were cold and tasted like they sat in the warmer for hours on end. Just really nasty. The burgers had toppings on the side that looked and tasted burnt. Just overall the worst place to spend your hard earned money. Would not recommend read more

My husband & I stopped at Wendy's drive thru at 10:56pm. He spoke into the speaker and no one answered. We waited awhile and pulled up (maybe the speaker was broken?) and the girl glanced over and then completely ignored us. Meanwhile all of the other drive thrus in Litchfield are full! Taco Bell, McDonalds, and Burger King! Wendy's might as well be closed at night if they're going to ignore people when they're open! Somewhere there is an owner paying for someone to do zero work. read more

I am a big Wendy's fan and have seen good and bad ones. This one was by far the fastest drive through and the best food I've ever had at Wendy's. Kudos. Well done Spivey chicken sandwich, single and fries were spot on. Very friendly drive through person. read more

Chicken nuggets and fries are always over done and burgers undercooked and drive thru cashier isn't friendly. The wait for your food is TERRIBLE. Needs better management to get this under control. read more

Wendy's might be my favorite fast food restaurant. Don't know what's going on with this location. Anytime during the day I've had a fine experience with food and Customer service. If you go at night, all the other drive thrus around are filled and no one is at Wendy's. I go to Wendy's and they tell me it's cash only and the soda machine doesn't work. It's strange how everytime at night nothing works at this location. I think the workers would rather just sit around doing nothing then actually work. If everything does magically brake at night then I apologize for blaming the employees but it doesn't lol. read more

I enjoy wendys. But i dont enjoy wilted lettuce on my sandwhich. Best to use fresh products. If i get this again my service at litchfield wendys will stop. Your crew didnt do a good job this is a way to loose service. read more

Wendy's - My lettuce on my Crispy chicken sandwhich i believe it also was on the 4 for 4 an its suppose to be a blt chicken sandwhich. - Burgers Near Me - Litchfield, Illinois

This place is like a Wendy's commercial. The staff is friendly, the food is freshly prepared and they are fast! Hands down the best fast food experience I've had. Now I make sure to stop there any time I'm in the area. read more

Wendy's - best Wendy's ever - Burgers Near Me - Litchfield, Illinois

See all

Very clean and friendly place. It was super busy while we were there, but the tables were always cleaned and ready and a manager was continually making his rounds to make sure everyone was doing well. Because the line was so long, ordering was a little slow, but it didn't seem like it was from lack of trying from the staff. read more

The employees weren't very nice, but it's still clearly the best Wendy's Hamburgers in Litchfield. It all spins off one word and that word is FRESH! read more

Lovely staff, always smile at greeting you, an fresh food. Alway reads the order back! Will go back! read more

Wendy's - a burger and french fries - Burgers Near Me - Litchfield, Illinois

Horrible. Staff was rude and wanted to argue when I simply ask how much chicken went on a full size salad (because to me it didn't look like much) but very matter of a fact informed me that it was the correct amount. Then the lettuce was brown. I just smiled left and chalked it up to somewhere I will never return too. read more

The service and the food were both great. What I want to comment on the most, is that there were quite a few elderly and disabled customers that were there while we were. The restaurant was crowded and some of the elderly and disabled customers were having a hard time getting to a seat through the crowd, but the staff helped carry their food for them and help them with whatever else they needed. The entire staff was friendly and polite, and the manager went around to each table to ensure that everything turned out the way it was supposed to. Now that I know that this restaurant cares about their customers, we will be back more often. read more

The food here is great and the dining room is always clean. The staff is friendly and is a good atmosphere. Gave it 4 stars instead of 5 only because of the location. read more

Good service. I was surprise that my dave hot and juicy burger was ready before I left the counter. not your typical Wendy cook after you order. read more

Awesome manager! I have never been to a fast food establishment where the manager walked the tables and asked how everything was. My husband happened to get a strawberry lemonade instead of a sweet tea. He was so friendly and replaced it right away. Fantastic service for a fast food restaurant. The food was good too. read more

I downloaded Yelp strictly so that I could leave a review about the Wendy's in Litchfield. What can differentiate a Wendy's location? Yes, the food is standardized, but this was the freshest #6 combo I've ever had in my life. But let's get past the food real quick- because the service was unbelievable. It was the nicest staff in fast food history. The manager checked on all the tables and made you feel extremely welcome. "Hey fellas." The other members of the staff walked around and politely went the extra mile, "Would you like a bag for your salad to go?" Just the little things. I used to only pass Litchfield on my way from Peoria to St. Louis. I can honestly say I'll now plan my meals around a pitstop in Litchfield, to enjoy myself some Wendy's. read more

Businesses is in a hard to find location for non locals and didn't have a baby changing station. Not family friendly

early daytime or even lunch visits are great. depending on the day you come and depending on the staff on the day you go. Cathy is great to take your order if you go inside. but if you go through drive thru nelly might be rude and throw your change at you. depending on who cooks your burgers they may be overcooked and old. if you want the best burgers go in between 4 and ten pm. after ten pm you will be waiting around 6 minutes for all chicken including the dollar menu. overall ok. at least you get your food. unlike others like bk where their grill is down between 12 and 3 am read more