Super kind man !! Thank you dearly Tyell very courteous and very welcoming. He was so thoughtful and went above and beyond. Very attentive.

I received a free 6pcs nugget from Tmobile Tuesdays. No purchase necessary. My SO and I opted to go inside to get it. The store is not busy. I downloaded the app, showed the offer to the employee and there were no questions asked. I waited for a few minutes then I got my order. The chicken nuggets were tasty, fresh, and tender. The store is quite big inside, it can hold a big group, it looks clean and well lit. read more

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I went through the drive-thru and placed my order. When the cashier attempted to run my card, he told me it wasn't going through. I provided a second card, but he said the same thing. At this point, I had already been handed all of the food and was only waiting on my drinks. The cashier called a manager, who told me their payment system had just gone down and they were only accepting cash. I explained that I did not have cash on me. Instead of offering a solution or showing any understanding, the manager demanded that I return all the food. Although surprised by the tone and rudeness, I cooperated. As I was preparing to leave, another manager approached and suggested trying the card again. This time, the transaction went through without issue. However, the manager handed me the food back without making eye contact or offering any form of apology for the inconvenience. I understand that technical issues happen, but the way this situation was handled left me feeling disrespected as a customer. A simple apology and professional courtesy would have gone a long way. I am sharing this because I believe customer service should reflect the values of your company, and I hope this feedback is taken into account to improve future experiences. read more

The sausage Patty is burnt and OLD!!! UCK no thanks Love my Wendy's but this is AWFUL read more

Wendy's - Sausage???? - Fast Food Near Me - Lancaster, California

I recently stopped by for a quick bite because I was in a hurry. I ordered some French fries and used my rewards to get a jr bacon cheese burger To my surprise when I started to eat my food it was visually apple along, smelled hot and fresh. I didn't expect the presentation to be so great given it was a value menu item but that memorable feeling makes me want to come back and order one of their great combos and I will drive a little further than a closer location to me just for the experience. Thank you for caring about the food you put out to your customers. I wish I had taken a picture because it matters. The only thing is the building is dated and while it's classic looking which I don't mind it needs a fresh coat of paint and lighting. read more

Running with a short staff kid at counter seem a little overwhelmed with orders and no one helping waited in line almost ten minutes was no told ill be right with you when we were giving our order he was rude while we were wating for our order we noticed every table was dirty went to the counter lady and she said gi e her a minute some would be there she sent the kid from the counter out to wash the table when he left table was really soaked with water had to go to restroom to get paper towels to dry the table we asked for dine in and bagged to go when we were eating the burger and fries very hot when we got to the chili it was Luke warm the cheese did not melt my wife ordered ice tea because she don't drink soda and was told that Wendy's discontinued ice tea from there menu thats funny because i work in santa clarita and get tea there all the time probably won't come back to this store read more

Terrible service. Don't waste your time going to this Wendy's. The staff was rude. Needs new management.

This used to be a great Wendy's, however, it seems to go the way of most Lancaster places. Where the service people don't care, not attentive, give wrong orders, all the food is shrinking, and the prices are just going up. Looks like one of the cooks or staff was eating his burger and fries where the orders are being made. They are only accepting cash and no credit cards which is a bit fishy. Last time I saw employees doing this, they were picketing the money. Is this the case here, I have no idea We asked for a typical menu item and were told to wait 25mins until it was ready. This is 12 noon lunch time. Ha It's 12:07 lunch time and we are the only customers in the restaurant. We have only seen 2 cars in the drive thru in the last 15 mins. This speaks volumes of how well this establishment is doing. There was one staff member who was really working hard. He was scrubbing all the dinning rooms chair and legs. This was their medium now???? This looks like a child's small cup which they claim is now medium. read more

Wendy's - A well stocked utensils :( - Fast Food Near Me - Lancaster, California

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Read the reviews. This place has the worst customer service. Damien is a total prick and has a bad attitude. Tossed my sauce in the bag, kept playing like he could not hear me. He yelled at me almost. I am gonna go home and hit the bag. He is so lucky. Do better Wendy's. It's not hard read more

Food is hot and fresh and the man who is working the drive-through was super friendly. Can't ask for more than that.

I'm always on the go. & normally fast food is a luxury. But I ordered a baked potato. & it was just a shell. So I'm guessing the employees get hungry an ate the potato & filled it w cheese. Bc it didn't have potato in it. read more

This location is wild. Scanner doesn't work for the app for months, ice machine broken. I ordered a potato through the mobile app and they decided to give me a burger instead because they ran out. But they didn't even let me decide. They gotta get it together here. read more

I order a burger with extra pickles and onion and they put a good amount of extra. The young lady at the window had good customer service. Wendy's is better than McDonald's, there I said it. read more

Wendy's - Fast Food Near Me - Lancaster, California

5 stars for Tyrell very professional & friendly Customer skills well deserved 5 stars give him a raise for excellent customer service please read more

I waited ten minutes in The lobby to order they act like they didn't see me will never go back

I go to this fast food often and today I went again and the workers are so rude. The cashier was a young man and was rude. The second worker was a young Lady and she gave me my food and didn't say anything like" hello, please or thank you". Nothing at all. This is the second time now in a row that they are so rude with no manners. They are very unfriendly and I won't be going back again for a long time. read more

Just went through the drive through for breakfast. Honey butter biscuits are now the same price as one with chicken. $3.79. Their menu says $1.49. Scamming customers....damn.. Never again.... read more

Can I give less then one star gives all my food one item missing parks me then forgets me doors locked have to finally go back around rest of food cold Wait get home and cinnamon pull apart is hard as a rock horrible service!! read more

Don't let you add on the window even it's a drink asked for fresh Krispy Chicken butt looks like it was double fried did not hand me a receipt said they couldn't print out any receipts overall bad experience even for fast food read more

This Wendy's used to be amazing. Hot food, fast and friendly service. Now their mobile ordering is almost always down, the food is cold, and my orders are missing items. I don't know what's going on here, but it feels like the people who work here don't like working here and you can taste it in the food and feel it in the ambiance. read more

The cashier was very Nice and polite. I got my food to go. I order a large chili and double stack it was horrible. The double stack taste like it was microwave and The chili taste like Wendy's is watering it down. read more

I ordered breakfast through the Wendy's app after realizing that I couldn't pick it up I called the store to cancel they said that they weren't making the order. They told me that I could get a refund through the Wendy's app. But there's is no way. I called and spoke to a manager and they told me to call customer service. The order was placed on a Saturday I couldn't speak to anyone till Monday. They offered a refund but within seven days. The store staff are really good. But management is very incompetent. Seven days later I'm still waiting on the area manager to call as they told me. If negative stars were to give I would certainly give this place one. read more

Ice machine hasn't worked for awhile now... absolutely insane. No care... sad when they have the deal of $1 drinks and can't even give them to someone to enjoy right away. read more

Not a huge fan of Wendy's anymore. I used to love the chicken sandwiches and the chicken nuggets, but every time I've been here recently, the chicken has been so terribly dry and stale. The fries and hamburgers have been decently OK, however. I'd prefer other fast food restaurants over Wendy's. read more

Terrible I got a chicken sandwich and they gave me some stale as dry chicken!! Don't come here you'll be disappointed spending your money on this trash! Also, food was cold and fries were soggy, gross; do better!!! read more

Wendy has no lettuce for burgers or salads. Everyone in the kitchen has a cold ..keep ya eyes open in this place ..

I called and ask what tome their inside closed at 9:04 a male stated that the inside closed at 9:30 not knowing if was right outside in my cat. I went to both doors and they were locked at 9:07 but the yelp page states that the inside close at 10. read more

The price was good with the $2 Davis's Double but the service was beyond bad. I put in a mobile order for immediate pickup. It asks you to push a link when you arrived. I did as I drove from Costco to Wendy's. I came in, checked the pickup shelf and it was empty. There was one lady at the counter waiting to order. I was never acknowledge my the rude woman at the front no the manager working the fryers and getting food for the driver through. I waited over ten minutes before being acknowledged. After several more minutes I was given our food. When I saw on the fountains that there was o spigot for Coke Free the drink I had ordered on line. I was you'd they don't carry it. I suggested that they change the app so it is not shown as an option. "We have nothing to do with the app" I was told. She then proceeded to hand me a Diet Coke and it was WARM. I asked for some ice and was told that they had none. I asked for my money back on the soda only and was told I couldn't because "they have nothing to do with the app." At this point I asked for the manager and lo and behold that very instant the ice machine started working. He got me some ice. In the time we waited other people had been handed warm, no ice, sodas. I admit that I went to a couple of customers and told them they had ice know. The were very appreciative. Why would they think it would be okay to serve warm soda. They could have sent someone to get ice at Costco, in the same parking lot or from Winco just down the street. read more

Best Hi-C fruit punch in Lancaster. Have tried many Hi-C's at different fast food places but this one is top notch. Idk what it is about Wendy's Hi-C that is incomparable to any and every other place. The amount of ice they put is perfection. Their see through cup is also a great addition for aesthetic purposes. But can also be a con because you're able to see the immaculate Hi-C disappear. Pairs excellent with a biggie meal. Hits different with this hot weather and when you're extremely thirsty. I love Wendy's Hi-C Wendy's Hi-C over anything in life. shout out to Wendy's shout to the creator of Hi-C. I love and thrive for Hi-C. Hi-C for life Food is good too. read more

Wendy's - a red drink in a plastic cup - Fast Food Near Me - Lancaster, California

How do you order a sour cream and chives potato and these idiots at Wendy's didnt provide the sour cream! That's the whole point of the Sour Cream & chives potato!! It was apart of my Uber Eats order so not like I can go get it. Im so pissed right now! read more

If I can give no stars I would. Worst customer service I ever encountered, they need to hire more people I waited for a cheeseburger for 20 min!!! Never going here again read more

These people always get my order wrong. Literally something incorrect in my meal EVERY. SINGLE. VISIT. But, this time, we had a girl who was literally cussing back & fourth with a male coworker, in FRONT OF THE MANAGER, and no one was phased. Even as I pulled up to the window, STILL CUSSING LIKE CRAZY! I had kids in the car and truly don't appreciate that. The most unprofessional business I've ever been to, by far. read more

I normally go to Wendy's in Palmdale. I've never had any issues there. This is the first time I've come to this location and I heavily regret it. my first problem was the rude lady at the window who didn't seem to understand my order and asked me to repeat myself multiple times because of the amount of times that I had to repeat myself I forgot to order something and try to add it at the window. That's when she told me I'm sorry, sir we cannot add anything at the window so she basically refused, a customers money because that was another potential sell.. I had to get out of my vehicle and go into the location and order the 1 item that I was missing. I asked why is it that they cannot add at the window like the Palmdale location does and I was told that's because they care more about the times that the orders get out then they do about customer satisfaction. my drive-through order took me five minutes to get one too large, combos, but it took nine minutes to get the 1 sandwiched i forgot that's because they prioritize the drive-through orders over the dining orders even though I was the only customer in their lobby waiting.. the lady working the drive-through should seriously needs to talked to, and maybe be retrained.. it's crazy that a store policy is to refuse service to a customer read more

The staff here were so kind. We were driving through on a road trip and they were just so incredibly helpful and pleasant to speak to. The cleaning staff were also doing a great job. I would definitely come back to this particular Wendy's when passing through Lancaster again. read more

Unfortunately, I have to place this Wendy's on my ban list - the list of places I will no longer frequent. Essentially, the customer service SUCKS and there are other viable alternatives for food. Why? I placed an order on Monday at the drive thru. I get ALL the way home (across town - 15+ minute drive) to find that my order was wrong. Of the 5 meals I ordered, 4 were incorrect including a missing sandwich, a totally wrong sandwich (not ordered), no cheese on another item, and improperly prepared sides for 4 meals. I called spoke with "Maria" the alleged manager at the time about my $50 inaccurate order. After about 6 minutes on the phone, "Maria" tells me to come back, on any day I choose, and they will remake my entire order. So, I come back, on that Friday, 4 days later, with my receipt and the notes from the conversation with "Maria." Ended up talking to three different staff persons, including 2 "Maria's," in store all of which gave me a hard time about the improper order. I wait over 20 minutes to be handed 3 sides, a salad and a sandwich. So... "Maria" lied by phone, or, no one else thought it appropriate to honor "Maria's" word. Either way, I was treated like sh*t after THEIR error. Inexcusable. I will not frequent your establishment any longer. read more

they don't complete orders, they give cold food, and ruined my meal completely ! Only one person had good costumer service and manners overall. read more

The quality of the food sucks. Everything was SKIMPY..The Bigger chicken sandwich looks like the chicken was cut in half. The bun was hard and cold. The Wendy's on Avenue I and 20th St.West in Lancaster is way ,way better. The chicken on the sandwiches are much bigger and fresher. read more

I recently moved to the area. I have gone into the Location on ave L a few different times. EI don't believe I will be returning. The service is very slow. I waited 10 minutes in the drive-thru. They only had one other car .then I get to the window and the girl wanted to talk at me like we In the hood. All this waiting alot of employees doing nothing. I will go somewhere else read more

Working at a fast food restaurant cant be easy you deal with people all the time... sometimes nice and others not so much, but you're expected to give great customers service no matter what. Today I want to compliment Adrian the cashier that took my order. He was so polite and patient while taking my crazy order. A lady walked into the restaurant because she didn't get ketchup and Adrian took responsabilty for his mistake apologize leaving the customer satisfied with his service. I appreciate employees who give great customer service. Thank you Adrian for your customer service skills and politeness. Continue the hard work. read more

Terrible service took forever to get our food on mobile. Added vegetables to a plain burger request. Did not call food when it was ready. Dingey location. Food was old. Chicken sandwich was stale all food was cold. read more