Stopped in for a late lunch with my wife. The parking lot and the building were close to empty, so we figured service would be fast. We ended up waiting several minutes at the counter to order. Once we were met by the person taking our order she was nice and pleasant but it take several minutes for her to come over and take our order. I ordered the double big bacon burger with a large fries and drink. My wife ordered a Dave's single with fries and a drink, plus a chocolate frosty. Once we placed our order, we went to the drink machines to find out that one was out of pretty much everything but that the other one had all of its options. There were no napkins at the bar area either. Our booth was clean and the dining appeared clean over all. Once we got our food, everything was prepared to order and we were able to eat after chasing down napkins. Standard fast food fare and meal but the staff were more polite and agreeable than most fast food places. read more

Went to Wendy's today to get a pecan apple salad. Service was pretty fast. The first disappointment was that I didn't get any glazed pecans. Then to my dismay it was a bad salad as the lettuce was bad and discolored with mold spots. . read more

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the one in Oakleaf I don't know you guys managers name, they both were extremely rude . The first manager told a teen age girl, after waiting 15 mins for food, asking was she that hungry that she was being nit pickie about her food after checking her bag. This was rude and once confronted , after I asked for a manager multiple times being ignored, she played dumb and said that just how she comes off. I love this place and their staff but I don't know if this one day those two mangers made it a bad day but this was rude read more

Went through the drive through around 9 pm. Could not tell if it was open, very dark. Ordered a Dave's burger, large fry, large coke and loaded fries. When I come to the window the girl was playing on her phone. I give her my card and pay.she hands me my bag, I ask her is this everything. She didn't even say yes, just have a good evening and walks away. I leave and I realize they did not give me my loaded potato's. Come back and they tell me to pull to the first window. Get to the first window but they have it completely covered and darkened so I drive to the next window. Another girl nicely asks me to drive back to the first window as they prepare my loaded potato's and they will call me when it's ready. Suspect as all get out!!! I was truly scared to eat my meal cause something did not sit right with me but the warrior in me was well if I die, I know why. Food was cold and disgusting when and the fries had been refried. Just nasty. This is not the first time I've had bad experiences at this location and I have decided they are not worth giving my money. Who knows what was going on in that restaurant but highly recommend we all stay away from that one! read more

Wendy's - A bad thumb down! - Burgers Near Me - Jacksonville, Florida

Believe the negative reviews. They're actually spot on. It's not even about the food! The food was actually fine. It's about the service here!! I have never experienced such strange, unprofessional and bizarre service as I did today. I don't normally frequent Wendys, but my son who's sick was wanting a frosty and fries. So, I ordered our meals through the app to make the pick up process fast. I pull up to the drive thru and there was one car ahead of me. After about 5 min, the car pulls up and parks in the parking lot. Not thinking anything of it, I pull up to the speaker and wait for someone to say something. You know like the normal greeting of, "welcome to Wendys can i take your order" or maybe "please give us a moment." Dead silence. Literally sat there for approximately 9 minutes and cars were piling up behind me. So I randomly said out loud, "is there anyone that can take my order?" Alas! Someone comes on over the speaker. Unfortunately, they tell me it's going to be awhile to take my order because they're behind, so I need to come inside. Why they wouldn't say this when I first pulled up was beyond me. I was very perplexed and thought I misheard them. So I confirmed that they couldn't take my order and they responded no, they're 5 cars behind so I'll get my food quicker if I come inside. So bizarre! But my kid wanted a frosty and he was going to get his freaking frosty. So I pull into the parking lot and went inside I saw 4 people working, which might be understaffed, I don't know. But it sure seemed like enough people to take my order at the drive thru. There was someone in front of me waiting to order and two others that were door dashers. The staff was frantically making orders, going outside, doing whatever else. After standing for a few minutes the guy in front of me said "could someone please take my order?" Again so bizarre that they weren't even acknowledging people at the register. After his order was taken, the door dashers received theres and one of them was arguing that the order was incorrect. Still standing and waiting for someone to ask me if I needed to order, 16 minutes later...I finally get asked if I had a mobile order. I said yes and gave my name. The girl literally said, "girl, you should have told me. I've had it ready. Weren't you in the drive thru?" I can't imagine the look on my face when she said that. But I held my words back and was polite, took my food, and vowed to never go back. 20 plus minutes for Wendys fast food is a hell no go for me. When people are saying the staff stop taking orders? I completely believe it. As I was walking to my car, cars were speeding off. This place is a freaking joke. Never seen anything like it. Not something I would expect in Oakleaf. read more

The service was very slow and they got my order wrong and we had to go back and grab some more food because they forgot to give it to us and then it was way too thin like they said it, squished it, and threw it on the ground. and it tastes like garbage. read more

I sadly did not take pictures of my yummy breakfast because I ate it in the car. I had an appointment nearby and realized oh Wendy's has breakfast I want to give it a try instead of waiting 20min at McDonald's for the same old egg McMuffin. I ordered the bacon egg and cheese sandwich with potatoes and tea. The bread of the sandwich was soft and flaky like a croissant but was square my fresh egg was cooked perfectly not to hard but not runny and the bacon and cheese was good too. The potatoes were thin wedges nicely seasoned and fresh. The service was fast and friendly. I will be back and will try to take pictures next time. read more

What happened and how do they stay in business when every other fast food place in the plaza is consistently outperforming them? Drive thru for a SALAD. One Southwest Salad on my lunch break. First I waited in silence with no one ahead of me. Then I was told to wait. Then I ordered, paid for my food and waited another 12 min while my salad was made. NO apologies. I live 3 min away and I'm new to the area - won't be back. read more

Wendy's - Where I waited for 12 minutes for my salad. - Burgers Near Me - Jacksonville, Florida

food is good but service is beyond slow. You can get food faster at wawa. chilis McDonald's, Burger King and chik fil a. plus more options in the area read more

Worst Wendy's no one cares about anything they hand out the wrong food everytime, always have to wait and most of the time they say they arent taking orders...just close this place and put something better or wipe out the staff you have and set some new standards ...employees here suck read more

if I could've put 0 stars I would. great food, very bad service. everyone in there act like they don't get paid to do their job

I don't know how this place is still even open. Every time I'd tried to come here they are "not taking orders right now" when I go through drive through and the inside is closed. Just close already if you can't manage a business to stay open at basic times like dinner on a Friday. read more

I've gone here 3 times now. Sometimes I just think people rarely come on here and leave reviews for a good Wendy's. I think people just get angry and it's easy to leave a review when you're angry lol. The food is always good here! The workers have always been so nice. The line usually moves pretty quickly. read more

There's always issues here. I placed an order through the app to pick up in drive thru. Get to the window and get told to pull to the side. I waited 12-13 minutes and watched another 5-6 cars go through and get their order. I went to go inside and ask where my food was and an employee brought out what he claimed was my food. I looked through the bag, it had fries thrown everywhere that weren't fresh and were burnt, my order was wrong. So I went inside to just ask for a refund and got told they couldn't do anything because I ordered through the app and didn't pay them directly. I had employees walk by without acknowledging me at all, when the girl finally did she rolled her eyes before asking me what was wrong. Then walked off after telling me they couldn't refund me. I can't get anyone on the phone to resolve this issue after waiting over 30 minutes. I've been waiting for their online chat for over an hour without response as well. So thanks Wendy's, congrats to this location for stealing money from people because they can't make a simple order correctly. read more

Please demolish this Wendys, and build another Chick-fil-a. The wait times in drive through exceeded 20 minutes both times I foolishly went here. The second visit, I walked inside to see what the hold up was, and it smelled like something was burning and grease was all over the counter. There were only 3 customers in the lobby. The staff looked zombified. Hot mess. Whatever is going on, I hope y'all sort through it. My review won't change anything, but if y'all can stay away, I highly recommend you don't go to this location unless you want to wait 20plus minutes for burnt lukewarm fries and cardboard chicken nuggets. read more

Order was quick and the food was fresh and hot. I ate here a few times when it first opened an it was not good service or food. i thought I would give them another shot, and I was glad I did. The worker was very friendly and got our order right away. There was nothing about this visit I wasn't 100% happy with. I just hope this is the new normal for them. read more

Where's Dave when you need him?! This is probably one of the worst fast food experiences I've ever had in my life. I (eight months pregnant) went out in the rain to try their new Spicy Black Bean Burger. I ordered 3 Spicy Black Bean combos and 2 Spicy Chicken combos for my boys. Therefore, I had 5 drinks. Of course they were out of drink holders. I was excited to try the new burger so I didn't mind. AFTER paying $44.85...the cashier informs me that "they are out of the Spicy Bean Burgers"...and she "can't" give me a refund but I can have anything I want on the menu and come back tomorrow. HUH??? You "can't" refund me when you are unable to supply the items I PAID for? I think I was so mad I went numb. Then they forgot one of my fries and the salad I chose wasn't in a container. It was a plastic top wrapped in plastic. Was I being punk'd??? The staff loudly used profanity and only half of them wore masks. Definitely no WIN in this Wendy's. read more

Wendy's - Supposedly Taco Salad. - Burgers Near Me - Jacksonville, Florida

Terrible service, didn't know how to work the cash register correctly and once I got my food, my sandwich was cold. I had asked for a large fry and got a small fry instead. Never going back to this location, if I could give it zero stars I would. read more

I'd rate it a zero if I could. I went in to order but quickly changed my mind because it was so nasty in there. Do they not clean up? The workers are soooo &$@/?! ignorant and rude! All they were doing is standing around talking and laughing. I will never go back here. I don't trust them making my food. Gross! read more

Customer service is terrible, if i could i would give 0 stars. They take years for food to come and when it does its cold or thrown together. read more

Wendy's - Chili cheese fries - Burgers Near Me - Jacksonville, Florida

I'm currently watching the Wendy's staff standing halfway in the doorway smoking after passing through the drive through, where I was told they were closed. The other half of the staff were all sitting around in corners barely visible from the outside. It's around 7:30 pm on a Friday night which seems like peak business hours based off all the redirected sales going to Burger King and McDonald's. Once the staff saw that I was taking pictures they magically reopened, how funny. Management must really be trash to allow this to happen. read more

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Sat and waited for about 15 minutes after I paid for my food with only two people In line including me I finally got home and began eating my fries and my nuggets which were alright then I proceeded to open my burger which is when I seen this just absolutely disgusting there is no excuse for something like this period. read more

Wendy's - a cheeseburger and fries - Burgers Near Me - Jacksonville, Florida

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Please god just take the location out 40 minutes waiting for my food in the drive thru when they come out and tell me they have it to someone else please for the love of god take down this Wendy's or hire new management read more

Wendy's - Been sitting in drive thru parking lot 40 min straight no food and they gave it to someone else - Burgers Near Me - Jacksonville, Florida

All the bad reviews are accurate. Long wait for less than mediocre food served with a side of attitude... I don't know how this location hasn't gone out of business honestly. read more

It takes 5 people and a manager to make a frosty here, not only that but while sitting there watching them all circle jerk a frosty machine a girl was scratching deep in her hair with a glove and continued to serve food and make drinks. Don't think I'll come back read more

Where is the "Zero" stats option here ... because it seems that being a fast food chain doesn't apply to this restaurant. Average time in drive-through is 20 to 30 minutes which is ridiculous. Poor management for sure. I wouldn't waste my time trying to wait in line because you'll be waiting a while, I actually feel sorry for the employees. It's a tall order to ask to be like Chick-fil-a right? Lol read more

This is the slowest drive thru ever. You won't get out in less than 30 minutes if there's like 3 or 4 cars. I don't know why they're so slow there's not even anyone in the dining room read more

Just spend $25 in two 4for4 with cold fries after waiting for 15 minutes .. when I got home and open those salad ... surprise... ‍ worst Wendy's ... I ever been ... read more

Wendy's - Burgers Near Me - Jacksonville, Florida

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What the actual..... like this wendys is the slowest and rudest I have ever encountered. Just terrible.

Had the worse food I have ever had in my entire life, and that is no exaggeration. We really should have left. We waited in the drive thru for over 30 minutes. With a long wait like that you'd think the food food be nice and hot. It wasn't! We live mess than 5 minutes away and the food was not fresh. His burger was dry and the bun looked like they kicked it around a few times before putting it on the sandwich. My chicken was just as bad, maybe even worse. I threw it away. I can't even describe how awful the taste was. My suggestion to you, if you insist on having Wendys is check or order before you leave. Taste a fry, if its cold, then the rest if your order will be just as bad. read more

Customer service is below awful. Item left off order. Associates working their appear to consider it playtime. Calls to the store unanswered. Store owner needs to be ashamed to call it a Wendy's franchise. This will be my last visit. read more

Apparently this location doesn't understand the concept of "fast food." I chose the drive-through because there were only 2 cars in line, 25 minutes later we finally made it to the window to get our food. Based on what I could see from the window it didn't appear that anyone working felt any sense of urgency so I'm not sure going in would have been any quicker. read more

No one else in the restaurant, they took forever to take our orders and were joking around instead of helping us. Ordered only 5 sandwiches for carry out and the whole thing took 40 minutes. read more

kept getting our order wrong! they forgot everything and didn't listen, they were also stubborn and rude!

Typical Wendy's food was typical Wendy's nothing impressive cashier was pleasant restaurant was clean read more

Wendy's - Burgers Near Me - Jacksonville, Florida

Worst Wendy's I've ever been to , had to wait 15 min for some nuggets... and they weren't even hot

Great people good food burgers love they can give more then what you want good drinks free WiFi

Slow slow slow!!! Come on Wendy's, you are better than this! You don't deserve the $15 a hour you are asking for and if you get it I will no longer support your slowness. But the burger was good. read more

Might have been the worst wendy's experience ive ever had! I'm so disappointed in wendy's because I've been eating here for 20 years. But definitely by far the worst wendy's I've ever ate at. Please get new management!! read more

The worst experience I've had at a restaurant in a long time! The service was incredibly slow (20 minutes to get our order taken and at least 20 minutes to get food) even with 6 or 7 people behind the counter! The staff was incredibly unprofessional. Some were just standing around while the lines backed up. The soda machines were out of many of their products including ice. There was no salt, ketchup, or straws available for in house orders. Don't come here for FAST FOOD... read more