Absolutely awful. I ordered delivery through Uber and they didn't read my order. I ordered Chili instead of fries but I got fries, the roll on my Jr. Bacon Cheeseburger was stale and my frosty was missing. When I called to see how they could resolve it I got transferred to an "operator" and had to leave a message. So far no response back from them. Would leave zero stars if possible read more

This has to be the worst Wendy's location in the United States. The employees are awful. It takes forever to order, if you even get an opportunity to. I've left the drive through line multiple times because I waited for 10+ minutes without having my order taken. read more

If I could give zero, I would. The problem with this location is that there are employees, Shardee, who don't want to be here and treat the customers like absolute trash. I worry she may have done something to my food, honestly. Tina was also working and tried her best to make up for the rude and belligerent treatment from Shardee. I placed a mobile order for drive thru pick up. I do this often at other chains with no problem. Well, Shardee was ready for me because as soon as I said my name she barked back that I'd have to come in. Then she called me stood when I told her I ordered for drive thru. I had two young kids with me and we could not come in. I said I was coming through the drive thru regardless. Needless to say, the whole interaction from her basically throwing the food at me to be snappy and rude made me realize this location isn't worth it. Whoever owns this location can thank Shardee for being the reason your business is going under. Tina was nice and did try but it (unfortunately) didn't make up for the other mistreatment. read more

Takes absolutely forever for us to actually get our order taken and even then the employees all don't want to be here, so much for fast food. read more

My food was excellent. Service was great too. Tina was very helpful. The restaurant was clean inside.

Drive thru lady got my order wrong then tries to argue what my actual order was haha yeah like everyone said , horrrrrible service and your food will always be lukewarm . With that attitude its no surprise shes 50 working the drive thru , maybe dont take out your shortcomings on customers lol read more

If I could give zero I would! The lady who took my order told me that I ordered something completely different then I did and then when I corrected her, she threw my food and drink at me through the window. Customer service is the absolute worst if you don't want to be there then quit because it's a shame on how convenient this Wendy's is to my house but I will never go there again! read more

Excellent service. The Baconator was good, but looked nothing like the advertisements. Pretty skimpy on the bacon for a sandwich with Bacon in its name. Loved the Ghost pepper cheese fries. read more

This place is convenient because it's within a couple hundreds of yards of my place of work. That being said.... They never get an order correct. Their food is always luke warm. You never get sour cream with your SOUR CREAM AND CHIVE BAKED POTATO. You have to ask for the sour cream each time. If you're not careful and go through drive-thru, you will find yourself at home with just a chive potato which defeats the purpose of what you ordered. Service is slow and poor. 1 of the 2 self-serve soda machines is usually down. Workers there appear like they don't enjoy life, and it shows. Overall, poorly managed, poorly serviced. read more

Customer service was decent but they told me to wait off to the side just for 20 nuggets and a sprite, I gave benefit of the doubt as there was a few cars behind me but I had waited 20 minutes until my food came to me read more

Ripoff! Went over to get a coupke $1 Daves singles, they were $6.29 each. Their ad says $1 through 3/31 which is tomorrow. Online the regular price is $3.29. Why was I charged $6.29?? As an aside. The drive through was broken so I had to go inside to get the food. The door was locked! French fries were like cardboard. Never again! read more

Terrible service and unfriendly staff. How the hell can you really get the drive-through wrong? Worst place I've ever been. People go through the drive-through for quick service, and I waited 15 minutes for a chicken sandwich read more

Rude rude RUDE people work here. Don't expect it to be addressed because when the girl working there tried to trash me for expecting to be served at the window- the manager said "don't be rude it's why we get complaints". I tried to address the issues with the restaurant but couldn't get a person on the phone. Instead I got an email- which called me the wrong name- and addressed the issue of being unprepared to serve customers- and basically rug-swept the rudeness with "I will speak to her again". I don't want you to speak to her again. I want to get my food as I ordered in a reasonable amount of time and I want basic human respect. I'm not even asking for a thank you- which should be standard. I want you to address the issues at your restaurant so that I can enjoy your food. When done properly- I genuinely think Wendy's has one of the best burgers around! Wendy's gets touted for their Twitter game- maybe the person in charge of tweets can retrain the incompetent staff read more

First off this place has gone down hill, I used come here all the time. clean, food and service was great. but the recent past few years it's been nothing but a shit show. the place looks Dingy, Dirty, The floors as you walk in there is a trail of grease leading out. so it tells you who ever is running this place doesn't care to clean. it's real bad the food is horrible, Service please they are more worried about their lashes and trying to pick up someone at the drive thru window instead of the food service. I'm trying to pick up my food not you! and obviously the owners don't care the whole crew needs to go especially the one running it. Do not eat here I would give it 0 stars because it doesn't let me. read more

Every damn time I go my order is wrong! This time I checked the bag twice. First they forgot my drink, than forgot to give a straw. They gave me the no sauce too. After correctly everything I thought this time has to be right. But nope. They forgot my fries. I mean how hard is the job?! All you all just that stoned ?! read more

Horrible service. Pulled up, girl just said my total. Took my card, then shoved my drink in my hand without saying anything. And when I say shoved I mean SHOVED. Did not hand me my drink, shoved it aggressively and physically into my hand. Then brought my card and food without saying a word and closed the window. Would give 0 stars if I could. It's beyond just being rude. This lady was borderline violent for absolutely no reason. Black woman working on Feb 3, 2024 at 1230pm at the window. read more

If you're tryna grab a quick bite to eat with your family, try somewhere else. This has got to be the worst fast food joint I've ever had the displeasure of almost spending my money at. Plain rudeness aside ( that's expected at most any fast food restaurants like these ) my family was greeted at the drive through by a male and female burping and moaning of every sentence we spoke. Whoever was working the drive-thru on 10-17-2022 around 4:30pm... fire them. They're costing you business. read more

I went to place an order at 3pm, was told only door dash pick ups... there were 0 cars in line. I don't understand how this spot and the McDonald's are actually THE WORST fast food spots. It's actually Humorous how easy it is yet somehow these places find a way to mess it up. Stick to Chic Fil A if you want your order right. What a joke. read more

Drive thru busy and they completely ignore you. How hard is it to just check in and say "please hold we will be right there".

Terrible service. All the employees have earbuds in/talking to friends on their phones. Routinely leave out purchased items from orders. Also won't let you order things on the menu that they don't feel like preparing (eg. baked potatoes, chili, salads, etc.). Save your money and yourself some heartache. You'll get better service at second rate gas stations. read more

MYLES is great! They made my order perfectly, delicious chicken nuggets and even personalized my order to my liking. Thanks again!

When you think your getting fresh burgers I Over Heard employees talking about how they didn't pass there inspection because they were keeping burgers in a freezer that didn't work as well as that they did not pass there inspection.So much for not cutting around the corner. The rudeness they have as well as the uncleanliness is just ridiculous. I don't know how there still in business. read more

Absolutely rude staff. Made me feel like I was inconvenience them. Got 2 biggie bags. No sauces. No napkins . And no respect. Who ever owns that should just sell. So disappointed. Never going there again. read more

They accepted 2 coupons here with 1 order so my entire meal came out to $3.08! See pic for what my meal included. Service was above average for a fast food chain. Although it was busy, didn't wait long and food came out fairly quickly. Would have rated 5 star, but they didn't have any honey mustard when I asked for it... read more

Wendy's - All this for $3 (using 2 coupons) - Fast Food Near Me - Horsham, Pennsylvania

This location does not start preparing pick up orders until you arrive in store. Effectively making it pointless to order before hand and making it impossible to make any money as a door dash driver delivering for this location. This was confirmed by the manager for me and this is the way their system is set up. read more

Beware! They are not observing COVID-19 regulations. The night manager had NO mask on and is working the drive thru window. And to make it worst she kept leaning into the car and talking to us . The few workers that have on masks are wearing it below their chins and have their nose and upper lip out. It's so ridiculous. Please do not go here if you value your safety during these times. read more

We waited 45 minutes then finally left without food!! This location has to go! Horrible service!

I wish I could give this place a ZERO!!! I waited 20 minutes to receive my food. I was really hoping since the wait time was ridiculous long my food would've been made fresh....nope I was wrong. They gave me cold fries, the burgers were thrown together, the hamburger buns were clearly stale. The drinks had an off taste as well. I wasted $26 here. I definitely won't be back. read more

Worst Wendy's I have ever been to. I live in the area and this Wendy's on The corner of Easton and Horsham never fails to disappoint. I've gone a few times through the drive thru and the workers would not even acknowledge me at the speaker. After waiting 10 minutes, I drove away just to see them in the windows doing nothing just on their phones. Other times, they just say they are closed as early as 9pm when on their website is says 12 am. The workers are lazy, and just rude. I have taken my business now to the Wendy's on County Line Rd, I suggest the same to other customers. read more

Been sitting in Wendy's drive thru for 7 minutes and counting and still no one is here to take my order every time I come to this Wendy's it's something going on I'm being rushed to order faster or my food is messed up and feel like I'm wrong for saying the food that I paid for wasn't right. Just pulled to the window and everyone is just in there cleaning ignoring all the drive thru orders read more

Rude help. No hello. No thank you. No words at all except " we can't give you a refund. ". Lukewarm, limp fries. Asiago ranch sandwich missing the bacon. Chicken filet was super thin. Apple pecan salad had brown, squishy, rotten looking apple slices. No pecans. The coke was fine. If you want a refund you'll have to come back when the manager is here. This store has been going down hill for a while. I think it just reached bottom. read more

waited in drive through for 15 minutes not being told anything, said hello and got told to wait because they were short staffed, waited another 10-15 minutes. read more

I am totally pissed right now one thing you don't want when you spend your money is cold food and it's not the way you ordered it I said no tomato and extra crispy bacon but when you have kids playing inside of the window then you know your food is not going to be right so I should've just asked for my money back and keep it moving I will definitely be calling the store tomorrow to talk to another supervisor because obviously the one who was on tonight she was busy picking up people's clothes and pants at the window in that was totally unprofessional read more

Wendy's - a hamburger with lettuce and bacon - Fast Food Near Me - Horsham, Pennsylvania

I've driven away on two different occasions after waiting 10 minutes for someone to take my order at the intercom in the drive-thru. The employees are in the store but are refusing to take orders. They also turn off the lights on the menu WELL before closing. I guess they're rebelling or trying to make a statement...or maybe just really lazy. Whatever it is, I don't have time to waste on this nonsense so I now frequent another Wendy's. I'm sure I'm not the only customer they've lost. read more

This is the slowest Wendy's I've ever been to. The line didn't move for 10 minutes and when we finally got to order we waited another 5 minutes and no one said anything. We eventually said "hello?" And they said, please hang on. Absolutely ridiculous. Every time we've been here it's been terrible. read more

This is the worst location I have ever been to of ANY fast food. The employees are rude and disrespectful, the wait is always more than 10 minutes and can be up to 20 minutes. The management is just as disrespectful as the employees and there is no regard for time and there is zero customer service. read more

I stopped at Wendy's on the way home from work. I attempted to place my order and the woman started talking over me. I tried to start again and she did the same. I asked her to please let me finish., then some one else took my order. I pulled to pick up my order and the guy was telling her how rude I was. I'm not sure what most people consider ride, but interrupting and cutting sine one off while they are placing their order is extremely rude. I'm not sure why it's so difficult to let some one finish talking. I didn't even pause before she started talking over me. Management really needs to step up their training. Let the customer finish, then start asking questions. Maybe the customer will answer all their questions ahead of time. Totally classless of a fast food joint. Definitely better service at McDonald's read more

This Wendys is by far the worst one ever. I live nearby and evry experience is the same. RUDE! I ordered a large meal with a few sides and she hands over the bags and says "here you go". I asked for my large drink and chilli packets with dilling sauces for my nuggets. She hands over the coke and looks at me like i am crazy. I asked for the packets and dipping sauce and she states..... " theres no chilli packets, is that ok?" No apology or anything. And i had to re ask for the dipping sauce. Plus, the whol staff just huddled around her watching this event staring me down. This is the most ghetto run wendys. Thumbs up to the wendy in plymouth meeting. By far the best service. Either close this wendys down or hire a new management staff. My last time going here until they change management. read more

There was no one in line on a Friday. I ordered a bacon cheeseburger with no bun. The employee said it was no problem at all, and they gave me my order in a cute little box. I was afraid they would forget to give me a fork, but they did! read more

It's been quite a while since I've been inside a Wendy's as I usually hit the drive through. Maybe all Wendy's are remodeled like this now. I think they're trying to give the place a more up to date look. Looks nice. Food items are standard Wendy's so there are no surprises. Coke freestyle machine is nice. The people at the counter were attentive and polite which is not something that can be said at every location. There is some outdoor seating at this location. What else is there to say? It's a Wendy's! read more