I work in one of the fast food restaurants across the street from this location. After a day of thankless work it would have been nice to come in and grab a frosty and some food, even if just to take out. I guess ya'll didn't want to have one single person in the lobby anymore despite closing at 9:50 so you started locking the doors earlier... That's fine, four stars for the food being fresh and for the manager giving me a free frosty just to try. It was nice while it lasted. I won't bother ya'll anymore read more

In the area on a warm day and feeling like having a small cold treat. Wendy's is having a promotion - donate a dollar to a charity and get a card for 5 treats for free (either a lemonade or a Junior Frosty). Almost too good a deal to be true. So for my one dollar donation, my wife and I each got a Junior Frosty. Plus we have coupons for 3 more. Such a deal. The restaurant itself was clean. The service was prompt and friendly. read more

No chocolate frosty! This is the absolute only reason I come here. No cheese sauce either! Wtf?! Also, the drive thru does not accommodate for bigger vehicles because of the weird curb thing around the drive thru lane. I'm sick of having to go inside because I drive a truck. read more

We made an order on the app to arrive and them tell us they are out of multiple items we ordered. We asked for our money back so we could Go somewhere else and the man with grey hair And glasses who Claims to be the GM said "well we can't refund you I have no way to give you the money back you can file a dispute with your card company" what kind of customer service is that?! I also ordered on the app using Apple Pay and they already clicked that the order was picked up and I can't go and cancel the order! To make things worse the store is disgusting back in the kitchen there is food All over the floor and the staff are talking to each other like crap and seem so stressed out. The owner of this store should close down, not only are your staff miserable, your store is dirty and if you don't have items available you should not be able to order it online! At the very least, offer your customers money back And not just give them attitude. I spent $30 here and can't even go somewhere else now because he is refusing to refund me. So we are stuck with this dirty food I don't even want. Edit: we got home and they also gave us the complete wrong food. We are missing more in this bag than they even told us. DONT GO HERE read more

Wendy's - Crusty sloppy burger they gave me - Fast Food Near Me - Henderson, Nevada

Not sure what takes so long every time I go to Wendy's (it doesn't matter what location) waited In the drive thru for well over 15 min which is crazy and I couldn't leave since there were 3 cars in the drive in the one in front and behind me The girl taking my order was all over the place asking what I ordered 3 times SMH I repeated bbq sauce and she asked "you wanted ranch?" WTH? For the price you pay for burgers here can we get it together? If it weren't for bringing my son dinner, I wouldn't even have stopped here and will try another place next time read more

Wendy's - Fast Food Near Me - Henderson, Nevada

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I went to pick up my food after I ordered it through my mobile app. On my way to the restaurant my son had a seizure. I had his medication with me so when I approached the speaker on drive-through, I did ask Victoria the manager for my drink drinks because I needed to give my son his medication. She refused to give me my drinks and told me to park in the front. I did ask for my drinks again and she rolled her eyes and with an attitude said I need you to park out front so I did on which I had to give my son his medication without a drink. This is not the first time, or second time, or third time that I had issues with Victoria. She is an awful manager and gives really bad customer service with an attitude. I am guessing Wendys approves this because I've been giving so much feedback about her and they don't care about customers. read more

I will NEVER go to this location! I went through the drive thru and felt so rushed to order my food. I wasnt even done ordering when the girl taking my order was saying " Is there anything else I can get you? So, we have ...(she would repeat my order in a very fast and annoyed pace). She was talking so fast I could tell she wanted me out asap! I kept telling her to wait and she just kept rushing me. I understand it's fast food but damn let me look at the damn menu and see what I want before cutting me off and rushing me out of there! I was ordering for my children too so I was trying to see what they wanted. Ended up cutting my order short and going to Canes. I will never go there again: read more

The first time I came here I got my mom a junior cheeseburger and it was so old and cold, the cheese wasn't even melted. I thought it was a one time thing so I came back today. It wasn't. My baconator was luke warm and greasy, and it tasted old. Got my mom the nuggets this time and they were also luke warm and tasted old. Never coming back to this location again. Service was good, however. Can't speak on the ambiance as I always use the drive through. read more

Everytime I go to this Wendy's they always somehow manage to mess up my order. The graveyard manager doesn't do his job right

The food is good it's more so the service I ordered in the drive thru and I scanned my coupon code from the app before I paid. When I got my receipt the entire order was wrong and my coupon wasn't applied but I wasn't upset . This isn't an ideal situation for someone w/ anxiety . I had to go inside and get my order fixed . It was an inconvenience but the person who took my order and then manager/cook were very apologetic and I appreciate them resolving the issue with great spirits . That's what customer service is about . Thank you to the staff read more

I set out to grab some delicious fried shrimp from Popeye's on my lunch break today. Per usual, when I pulled up the drive-thru was crowded as all get out. So begrudingly, I decided to listen to the angel on my shoulder and get something healthier next door at this Wendy's location. I ordered the Apple Pecan Salad without chicken. It came with a cute little packet with all the fixin's I needed like napkins, cutlery, candied pacans and pomegranate vinagrette. I appreciated that because I have been to places in the past and placed drive-thru orders, only to get back to my destination missing a fork, or the dressing, etc.. The flavor combo hit the spot! Just the right amount of crunch from the granny smith apples, just the right amount of sweetness from the dried cranberries and vinragrette, and the perfect amount of nuttiness from the candied pecans to bring all the flavors together. Both romaine and mixed greens were present. I thought they could have been chopped a bit more, there were very large pieces to try to maneuver with a plastic fork. But, I made it work! All in all the salad was great and I felt great afterwards. If you are seeking a light but filling lunch or dinner, head on over and pick up a salad (or whatever else your heart and tummy desires)! read more

Wendy's - Packet that came with the Salad. - Fast Food Near Me - Henderson, Nevada

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The employees are complete jerks, They just sit around and do nothing. I was picking up for a doordash and I had injured my leg hour before and they force me to come in when there wasn't no one in the drive-thru. I wish I could give this a negative star. read more

Spent a total of 15 minutes sitting at the drive-thru window this morning. I ordered two small breakfast sandwiches, French toast sticks, and their morning potato wedges. I asked what took so long and the lady told me they've been making the same sandwich all morning and then shut the window. As she was shutting the window she shrugged her shoulders and put her hands up and said I'm sorry. There was literally no other car in drive-thru. So 17 total minutes waiting on 4 items and garbage customer service. Then the icing in the cake was getting home and she gave me two of the same sandwiches when i ordered two diff ones. If you want your order f'd up and be treated like shizzz this is the place for you. read more

I visit this location often as it's in the same parking lot as my kids school so there's times that I will grab them Wendy's for after school and every time I go there's one lady who works there who I can't get her name because she doesn't wear a name tag who sounds like she's so miserable to work there and makes every time I go an unpleasant experience just by her tone. read more

May 19, 2022 - Fast dinner before grocery shopping. Note, don't shop on an empty stomach. I just had the $5 Box while my 3 boys had triple burgers. We always enjoy what we order. We did enjoy the crew working tonight. And we did enjoy their singing. "Backstreet Boys - I want it that way". They sure brought a smile to the start of my weekend! As always head on down to Wendy's on Stephanie in the WinCo Parking Lot for some good food with good company and your guaranteed a good meal! read more

Wendy's - Fast Food Near Me - Henderson, Nevada

Service : Doesn't want to look in the bag to check it to see if it is the right order. They told me to check. They are lazy . Food: They give use Cold fries and a messed up order and missed placed our food with someone else and we got someone else food. read more

Drive through is quick Service was satisfactory Nuggets were hot, while the fries and sandwiches were cold read more

There were several young boys running in and out of the building and the workers were all involved in the shenanigans. I stood there for 10 minutes trying to get served and finally just walked out. read more

Is this location operated by teenagers? I only wanted 1 item. This young kid was in front of me placing his order when his 2 other friends decided to join him (rather than wait in the line with 7 behind me) then held up the line while they argued over how much money they had. I walked about. The girl at the register did nothing to correct the situation. Bubble Heads. I don't like Wendy's food. To me it's crap but I do enjoy a frosty once in a while. read more

It's funny because Wendy's where I came from was always pretty legit. This is the second Wendy's I've been to in the area that makes me never want to go back. I went through the drive-through, and there was only one car ahead of me. The person working the drive-through order line asked me to wait when I pulled up, Then 10 minutes went by before I was asked for my order. No other cars in the drive-through ahead of me at this point. II ordered a spicy chicken sandwich with cheese that literally look like somebody smashed it together. I also ordered a large order of fries and what I got was those little tiny pieces they were all over cooked and looked like they have been sitting around for quite some time. I get it about fast food it's cheap and quick hence the name but if you're going to give me bottom of the barrel stuff just because it's sitting there I won't be back. Also, another thing that's interesting I got a large frosty and when did the largest become a size of a medium? I am not a fan of writing reviews like this, but if my whole meal should basically be thrown in the trash and not served to me or anybody else I need to let all of you know. Last, but not least, she tried to sell me everything separate and not as a meal I don't know what the reason for that was but once again, there are plenty of places in Las Vegas so ago. read more

I should of known better. But I thought I'd give them the benefit. No reason for me to say how I was the only one in line had to wait for my food got home, less than a mile...fries were cold, burger had old bread and ice cold, the best feature of the meal was the natural lemonade. This location could really close and I wouldn't feel bad. This place is just taking up space. read more

Never get anything freshly cooked here. Burger barely warm. Very disappointed. Fries been sitting out For awhile too. Coke fresh! read more

Charles has great energy and was very accommodating towards my drive through requests I don't often write reviews but I feel like good customer service is a rarity so thank you Charles read more

WOW!!!! Went today around 9:15am-9:25am on October 2nd. I placed a mobile order using my free sandwich that was offered. The manager that was currently on duty and older adult African American. Put me on hold at the speaker for about 5-7 mins. When I told him that I placed a mobile order over the phone he said "he has no mobile order" I told him I can show you it was placed and paid for. Told me " I have nothing" I said ok, I canceled it and asked if I can use the free sandwich in drive thru if I order. He said he has no idea what I'm talking about. So I pulled up and asked to talk to the manager which was him. I showed him, and he said yah I can't do that. And I proceeded to show him and placed another online order. Showed him, he closed the window and said " I hate this place" and handed me my sandwich all rude and I asked for my potato's and he told me to leave and ignored me. I go here quite a bit and never had this bad of experience in my life. If he treats his customers this rude I can't imagine how mad he treats his co workers. He did explain he was new to the company and has no idea what he was doing. He just made my day terrible! I have never had this bad of experience at a drive thru period! He needs to be fired, that's that! I will be calling corporate read more

Raw chicken in the Cesar salad. Looks like all they did was sear it. There's nothing worse than biting into a piece of raw chicken! read more

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I got dinner from here a couple weeks back. I placed a mobile order and went inside to get it. It took 17 minutes to get two sandwiches, an order of fries, and one Frostee. There was only one other person in the restaurant, and the drive-thru wasn't busy... I know from working at Wendy's that it takes about eight or nine minutes at the most to get some of the burgers or chicken cooked... but waiting 17 minutes is inexcusable. The restaurant seemed short staffed. The manager seemed like he was stressed out. Poor old man is probably in his 50s and bald. He was screaming at the one girl in the kitchen to work faster. At one point he handed me my food and said "have a nice day" in a dismissive manner. I stood there and waited because he had only given me one sandwich. He rudely said "what do you need still?" It's not good when a Wendy's store takes too long to make the food, and on top of that the manager looked like he was going to throw a temper tantrum. Food was good at least, but I won't go back to this store. I don't like seeing managers pout and scream at their workers. read more

We received a "taco salad" today for $7. I think Wendy's should leave this to the pros. This is not a taco salad read more

Wendy's - Fast Food Near Me - Henderson, Nevada

No dressing for my salad and no pecans for my Apple-Pecan salad. Also no spoon for my frosty and no napkin. I guess it's necessary to check if you got everything. read more

I haven't been to a Wendy's in a few years, and now I remember why. We went inside the location on Stephanie Street and walked straight up to the counter. We observed multiple employees, at least five, filling orders and working the drive through window but no one was attending the counter. We waited at the counter for over five minutes, while all of these workers all looked over and saw us standing there. Finally, what looked to be a manager walked up to the counter, looked at us, then pulled a ticket off the machine and walked back over to the food prep area and started organizing orders. At no point in time did any of the workers who were all looking over at us, acknowledge that we were even standing there. I was particularly shocked that the manager, who looked right at us, did not acknowledge that she had customers standing at the register. A simple, "thank you for coming in, we'll be right with you." would have kept us standing there, but since every single employee blatantly ignored us, we walked out. We weren't the only people in line, either. It's no wonder the dining room was almost empty at twelve noon, with one guy standing off to the side waiting for his order. There was ZERO customer service being utilized that day. That's okay, we left, drove a short distance down the street, walked into Del Taco and were waited on immediately. read more

Do not come her I repeat do not come here So my woman and I got a 4$ bag and a 5$ bag they originally gave us too 4$ bags we drove all the way home realized they gave us the wrong order and with no hesitation proceeded back to the Wendy's that is a 13 min drive from my house we wernt mad yet .... so we come to the window politely ask them to correct the mistake Mind you we had asked for bbq and that weird Siracha stuff they call "Buffalo" and in the first bag we had that , when they made the new order we had ONE BBQ sauce bs thing mind you we did not realize until we got home so we are at home now and I didn't get the right burger either so fuck this I'm never going back again FUCK YOU WENDYS ps . Just go to the canes across the street way better read more

Wendy's - Stale/ cold fries - Fast Food Near Me - Henderson, Nevada

Just spent $55 here only to get rude customer service.. very unfriendly and rude staff

So I went there 10 till close all i wanted was a drink lol and there was 2 employees smoking and talking outside instead of running their drive thru , before I even got to enter the drive thru they shooed me off to go away telling me they weren't open . seriously change ur hours if thats the case read more

Only started going back to Wendy's because they changed their fries. This location is back to the original nasty fries with the potato skins still on them. I doubt they bought a new order of them so I'm assuming my batch from tonight is a severely old batch. It tastes like it. Fun fact.... You can't email a complaint to Wendy's because they have a system error for the email address even though it's completely correct. I tried at least 3 times. Then I tried calling and got the busy signal 5 times. Way to go Wendy's.... Lost another customer. read more

I hate starting out with a frowny face, but it's happening. I decided to try the new chicken mozzarella sandwich and it would have been good if it had a better marinera sauce. Not very good in my opinion. I could only take 2 bites and that was all. I want up to order a double cheese with pickles and mustard only instead got the burger filly loaded with the things I DIDN'T want on my burger. PLEASE LISTEN TO WHAT YOUR CUSTOMER WANTS. They have the multi soda self serve soda machines and they hardly had any selections. Not too happy. read more

not the best location to be honest. i went here on my unpaid 35 minute break and the lady who took my order was inattentive and was messing around. she messed up my ordered and took a long time to make it. i ordered a chicken sandwich combo with a cookie and 6 piece nuggets. she gave me a 4 piece. i didn't even bother complaining because she didn't seem to care about what she was doing. even the guy she was working with told her she took a while. i don't know if it was an off day or what. read more

Ordered a Jr. Cheeseburger Deluxe with extra pickles. When we got home, I got the wrong burger. Jr. Bacon Cheeseburger with only ketchup. Fries were cold. Restaurant was dirty. Drink station was leaking soda all over the floor. Sticky and slippery. No caution sign out to warn customers. Staff appeared not to care about anything. Counter person asked which burger went with our order and the person who fixed it couldn't remember. Won't be going back anytime soon. You trust that your order will be correct when you order in person. Was correct on the receipt, they just couldn't get it right putting it into the bag. read more

I really gotta stop going to these fast food joints. Sunday night. Just wanted a chicken sandwich. But they were out of lettuce. How are you out of lettuce? Geez. I mean, the one healthy part of the sandwich and they don't have it. Ordered a frosty instead. Now, They get 3 stars because at least they waited for me to get to the window before its made. I've been here before when it is like 4 cars deep in line, and they make it while im still stuck at the ordering window. Basically chocolate milk on arrival. read more

I haven't been to Wendy's in a couple of years, I was in the area at the time and needed a quick bite to eat before heading into work. On this day it happened to be National Cheeseburger Day and seemed as though the drive-thru's of fast food places were all packed in the area except Wendy's. I came here and didn't see nothing about celebrating National Cheeseburger Day but I really wasn't looking for deal just a quick bite. I ended up ordering the Bacon Jalapeño Cheeseburger which turned out to be a very good burger with that extra "kick" of spice to layer out the taste buds. I also had a small fry and bottled water to drink with the meal. The drive-thru was very quick with only one car in front of me. The drive-thru attendant had my order ready to go in less than 5 mins, being very courteous and making sure I was satisfied with the items I ordered. Come to find out later, Wendy's was celebrating National Cheeseburger Day. You can get a free Dave's Single with any Wendy's purchase with an offer on the mobile app. I don't have their mobile app installed on my phone. :) read more

The Staff are wonderful, they have great customer service and they got all 3 different orders correct. We ordered the four for $4, At 9:30 a.m. and they told us it will be a few minutes because it has to be cooked to order sets it was during breakfast time . I will never have a problem with my food being cooked to order. Plus it was a 3 person order and they got all 3 correct. I will recommend this location every time if you are a parent and need to pick something up fast for you and the kids. read more

I really believe Wendy's is slipping. We paid 47.00 and barely got anything. We ordered iced Tea and after we paid and they gave us us the tea, they informed us they are all out of sugar." There is no excuse at all for a restaurant to run out of sugar except bad management. We ordered the queso fries...at 3.39 we expected more. It was basically less than a regular order of fries with barely any queso. They changed their menu and really jacked up the prices. For what we paid, we could have gone to wing stop. This was just a snack. What a rip off. read more