Customer service went well, the young man took the Spicey Chicken back and replaced it with the Chicken Classic, and offered as management should fries, cookies or a drink; I said no thank you. What bothered me most was the condition of the back counter. I've NEVER seen it so messed, so I asked if management changed and the young lady immediately said whats wrong. I didn't want to say anything so I ask, what happened to the older crew and was informed the 2 seniors transfered. PLEASE GET it together . My sandwich was not the best and thats not like this location!! read more

Placed an app order for the drive thru. Arrived and was told they didn't have it and I would have to go inside to sort it out. Okay... went inside and it was just setting there at the counter already bagged. Not sure why the drive thru person couldn't be bothered to just go get herself. Still wouldn't have been that bad except the lady working the drive thru was incredibly rude about the whole thing and inside was so poorly staffed I had to wait five mins for someone to help me there. Drive thru wasnt even busy as I was the only car in the drive thru lane and I only saw one other go through the whole time I was waiting inside. So I guess she was just really really lazy and couldn't be bothered to walk a few feet to check? read more

Absolutely disappointing!! COLD FOOD!! Whether I rolled through at 11:45, 12:30, 1:25, it makes no difference. Cold food, cold fries, burgers that were clearly made in advance, cheese on the burger that was never given a chance to nearly melt. COLD. FOOD. YUCK. I had four bad drive thru experiences still giving the benefit of the doubt. Never again!! Don't go to this location if you want a true Wendy's meal. The management clearly doesn't give af about quality and satisfaction. Pretty sad. A waste of money !! read more

Came at 11pm. The lady at the drivethru and register was friendly and helpfull. But two horrible issues with the food. The fries were terroble. My guess is the oil needs to be replaced. Fried were not cooked completely and not at all crisp or browned. The nest was my burger. Double cheese with bacon. After a few bites, it was obvious. The beef was spoiled. Had a gamey off-taste. I stopped eating and wound up with bathroom issues the next morning. This is inexcusable. They like to say never ftozen? Well thatbmeans you have to be extra careful with food handling. read more

Awesome service. I think I overheard them call the manager's name is Ed ( not positive). very professional and kind , you can tell He knows how to run his store properly. read more

It's Mother's Day 2022! So happy Mother's Day ladies. We are out dropping off gifts about 1pm and today we stopped to Wendy's. Great, fast service today. Food was hot & fresh! read more

Wendy's - Vanilla Frosty-ccino and cup of water - Burgers Near Me - Ferndale, Michigan

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Seriously WTF. My boyfriend and I literally time how long we wait in line here and it's generally 25 minutes in the drive thru. Food is garbage compared to other Wendy's. 45 minutes, 42, 38, 34, 29. This time was 36 minutes. I'm bummed because we love Wendy's & we live nearby. It's literally WENDYS. hire more people or something fr I'd give zero stars if I could. We won't be back to this or any other Wendy's. read more

While I'm very sorry for the poor service others have received, I have to say my experience at this Wendy's was very satisfactory for a fast-food place. For the past several years, I have attended Mustang Alley and the Woodward Dream cruise. Wendy's has been our go-to for lunch - it has tables, AC, and clean enough bathrooms. Sure, the service isn't the quickest and the soda machine is a little clunky to use, but it serves our purpose just fine. The burger, fries, and chicken nuggets were all good and what we expected. I will be back for next year's cruise! read more

Baconator fries...where all of the bacon is burnt and greasy...Pro Tip: check your bag in detail before leaving the window. read more

Wendy's - Baconator Fries w/ completely burnt bacon. Check your bag in detail before leaving the window. - Burgers Near Me - Ferndale, Michigan

This location has an incredibly slow drive-thru. I spent one half an hour trying to get an order in and pick up my food at 5:15 p.m. on a weekday read more

I honestly can sum up this place in one word- disgusting. I normally write really lengthy reviews but this place doesn't even deserve one. In my sandwich I found a huge piece of plastic. Probably from a bag but I had to fish it out from my mouth. Then as I ate the sandwich I pulled a hair out of my mouth... and I gave them the benefit of the doubt and kept eating it despite the weird plastic incident... then another hair... my hair was pulled back so unlikely it was mine. It was also not my hair color... Then... I realized, it's someone else hair. In that moment I felt like throwing up. That's really all I have to say. The quality of service and health code is clearly lacking. Put on a hair net and don't put pieces of plastic bags in the sandwiches. I don't ask for much but I do expect not to find all of the above items in a sandwich. Get it together Wendys. read more

Wendy's - This is the surprise I found in the sandwich along with hairs. - Burgers Near Me - Ferndale, Michigan

Ordered through GrubHub, the ONLY 2 Things Correct within my order of a Combo Meal? My Ten Piece Nugget and the Cheese Sauce. Didn't get my Drink, Burger was incorrect and the Fries were Wrong. I called to speak with the MGR, he told me it's my fault because I didn't come pickup my own order? Uh NO, YOU FAILED TO READ The ORDER AS REQUESTED by ME THE PAYING CUSTOMER! I'll NEVER VISIT THIS ESTABLISHMENT! read more

Update decor inside. Clean. With tv and fireplace. Cashier girl was Knowledgeable and patient. However a few people ahead of me had to ask for the rest of their orders, when staff forgot. With outdoor seating. read more

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Lowest rating possible as always with any " fast " food outlets in Detroit or within 30 minutes bus ride/drive of the city. Those who will continue to go here just don't care that these people are not capable of doing anything right and will defend their mind blowing incompetence and ignorance as a means of signaling virtue they do not possess ( it is ferndale after all, a utopia for fake people who preach things they themselves never practice ). No matter what, these people will NEVER give you your food as ordered and as with all outlets such as this, the entitled, unintelligent and ignorant staff will actually get an attitude if you simply expect them to fix even one of their endless mistakes. Don't waste your time and money here ( or any fast food outlets within 20+ miles of Detroit. ). If you absolutely MUST have fast food, drive to somewhere beyond places such as waterford/Richmond/flat rock. Yeah i know, not happening, but another thing i know is that anyone who reads this will know i am right and those who would openly agree would already know not to give such outlets their money and those who would pretend they disagree will just write a bunch of fake reviews praising the entitled, lazy employees for things they've literally never done, such as making orders properly and having any attitude besides rude and ratty because such people can't help but try to turn everything into a tool to virtue signal to strangers on the internet. Long story short, terrible service, Even worse food. Waste of time and money. read more

Fries were barley warm and the burger seemed old like it was made hours prior or something. Service was good though.

Came through the drive-through today, staff were very friendly and pleasant over the speaker. Food was fresh and fast. Forgot a fry, but we called right away, and they were very nice and brought one right out to our car. Great experience! read more

I was here yesterday at about 11 am. The two women working the drive through were great. The woman who took my order was friendly, warm and sounded like she genuinely loves her job. The woman working the window was so polite, just as friendly and also seemed to really like her job. My order was correct and fresh - I couldn't have asked for better service. read more

I should have known there would be a problem when I wasn't given a receipt with the survey. With my dry lukewarm single I received old wimpy cold fries. Neither could be salvaged and they went in the trash. So very disappointed - I was so hungry. read more

We went through the drive thru tonight and were surprised to see several employees not properly wearing their masks. One around their neck, one halfway on, most not covering their noses. I won't return to this location anymore. read more

A large portion of my review has to do with the customer service. To me, you can really tell when an employee is going above and beyond to make your experience (and day) as delightful as possible. Tonight, I would like to give Kimberly her much deserved flowers. The moment I pulled up to the drive thru, I heard a very welcoming and positive tone come over the intercom. This in itself made my ears perk up. Usually you can't understand the employee and it just seems like they don't want to be there whatsoever. Kimberly was the complete opposite of this. She asked me how I was doing, read my order back to confirm that it was correct, and asked me if I wanted anything else. It's the little things like this that go a long way for a customer like me. When I approached the window, Kimberly greeted me with a lovely smile, and proceeded to take my card for payment. She wished me a great day, and I was on my way. It's not every day that you get treated so nicely, especially in today's cruel environment. With that being said, I'm grateful to have visited this Wendy's location while Kimberly was on the clock. Here's to you, Kimberly! read more

This place. They never tell you specials or how to save money when there are deals. Very little rapport established with the staff. I just ordered a large fry and when I got home I discovered that they were all burnt. I crunched my way through them, of course, but had to add a lot of salt and ketchup. Then I open this chicken to go wrap and it looks like something a first grader assembled. Two pieces of lettuce and a large amount of dressing wrapped poorly in a crusty mini-Tortilla. Man, I wish you were a Burger King, because I live a block away and I'd much rather eat their burgers and fries. read more

Wendy's - Chicken to go wrap - Burgers Near Me - Ferndale, Michigan

You would expect Your order to be right by the area that it is in ! The drive-through was very fast ! I'll order a fourforfour ! When I got my junior bacon cheeseburgere it was not how I expected to look! I'm pretty sure when they prepared the burger that they knew that they slapped up a burger! My fries were very cold! I will not be attending this Wendy's at this location anymore and I do not recommend no one to go to this Wendy's read more

It's kinda slow GOOD FOOD I am so happy with how clean it was and the service was through the roof good

Absolutely spectacular service from staff, with impeccably fresh and fast food. Baked potatoes, fries, and frosties-- FAST! And all staff wearing COVID-19 PPE properly, thank you all for the great experience from your location! read more

Wendy's - Fresh French Fries with extra BBQ sauce - Burgers Near Me - Ferndale, Michigan

Part of losing the amount of weight that I have so far is picking good choices for food. One of those good choices had always been for Wendys . Ordering a chili and baked potato is a great option. However, the Ferndale Wendy's refused to accept any other form of identification when paying with a credit card than a driver license. After explaining to Ann the manager that this was a violation of their agreement to accept cards and that my work ID should suffice, she refused to accept the card. She the flipped me off, told me she would tell police I threatened her, and then have me arrested. My saving grace was when she realized I was recoding the interaction on my iPhone, she quickly stopped talking, left the restaurant, got into her beat-up Chevy Malibu, then drove off. Her employees were just as stunned as I was. When I called the Wendy's customer service number, Jessica said the location was a franchise location and it is against corporate policy to give me any sort of contact information for the franchisee or a district manager. She told me that Ann is the manager and to call the location directly to complain. Circles. Sigh. I will never give Wendy's another dime. I'm done. read more

Heads up: The dining room seems to be closed for the foreseeable future, but all hands were on deck, handling drive-thru orders, this afternoon. I was surprised to see a line of about ten cars this afternoon around 3:45, but things moved quickly, but I was on the road with my food within 15 minutes (about 90 seconds per order seems fair for fast food, no?). The staff was not only efficient, but I was also impressed by their patience, courtesy, and good hygiene (props to the staff member who kindly explained what ghost pepper Buffalo ranch sauce is to me over the intercom system and the staff member at the window with a mask and gloves who handled my credit card without ever handling my food). I ordered the 4 for $4 -- a great deal at any location -- that was excellently prepared. Crispy bacon; soft, warm bun; juicy lettuce and tomato; hot, crispy fries -- it was all fresh and made to order. Five-star fast food service! read more

The Ferndale Wendy's subscribes to the slow food movement, though not in the way you think. Drop those silly ideas about delicious food produced with care, something nutritious and sustainably sourced. This joint believes in taking their time to put together a by the numbers meal rather than serving you up a hamburger and fries lickety split. That would be silly. The slow food movement here means a modest backup at the drive-thru at all hours of the day. It does not mean considerable care is put into assembling your burger by an hamburger artisan. It does not stem from a desire to process orders correctly and minimize errors and waste. I still frequently get the wrong orders, like hamburgers with mayo when I asked specifically for none and soggy, sad fries instead of a chili. An eye to craftsmanship might apply where workers gain more than minimum wage or have a soul left in their food. The Coke products are always off in their mix, the syrup sometimes gagging, and the acid taste of carbonated water scouring my palate. There's such a thing as taking an idea too literally. Slow food movement from kitchen to delivery at cashier is a fine example. The wait times are excruciating for no apparent reason externally, but may have something to do with seeing to the employees' entertainment by chatting to co-workers, texting on their phones or staring off into space. I have idled in line later in the evening when Wendy's is one of the few places open, watching the cashier at the first window stare off into space while the line up in front of us did not move for 15 minutes. The beau was ready to pull away when I went inside to find out what the hold-up was. A fire? An order for 52 size small Frosties? A woman in labour and heroic efforts to make her comfy? None of the above. The lollygagging employees were snapping their gum and eyeing up the queue slowly forming with complete disinterest. They had no idea why the drive-thru was backed up so badly. Of course, they already ran the card to pay for the order so driving off was $15 in the hole and we were starving. Nothing changed when three customers who came in behind me wanted to know what the hold up was. The person directly in front of us waited 10 minutes for -- get this -- a large drink. That's it. It would be acceptable if this were a one time occurrence, but Ferndale Wendy's is notoriously slow and dodgy. Avoid and use this as a sign to spend your pennies at Western Market. read more

I am not going to beat around the bush here, this outlet is by far the worst in the area. My wife and I have had a few bad experiences with this Wendy's, especially using the drive thru, which if you order too many items at the wrong time of day, you will be told that you will have to wait 15 minutes. Fast food this is not, and our experience today has broken the camels back and will result in us going out of our way, to use an outlet further away from home. The guy running the drive thru window, was clearly unqualified and was taking a long time to take everyone's order and payments. We did not receive a receipt, which was to lead to problems. We reached the food window and were asked to pull forward because a few of our items were not yet ready. Then we waited patiently until finally they brought out HALF of our order. So we mentioned that things were missing, one item of which they claimed we had not been charged for, but they would give it to us for free because of the wait. Considering what we paid, I refuse to believe we did not get charged for the item (we couldn't prove this because we were not given the receipt). When we reminded them of the other missing items they treated us as if we were trying to rip them off. This outlet was in disarray and no one had any idea what was going on. I must point out that there was plenty of staff and hardly any customers in the restaurant or at the drive thru. The staff were dismissive, rude and seemingly always lazy. Our burgers were also poorly wrapped and put together. Frankly we have had enough with this poorly run location and will not be using it again. read more

This Woodward (and almost 9 Mile) location in Ferndale is the one I've happened to stumble into on a handful of occasions. I don't know why (esp. since my family was a McDonalds family growing up), but in the last 5 years or so, I sometimes crave a Wendy's burger, SPECIFICALLY a Wendy's hamburger meal with Coke hold the onion, maybe twice a year (and I'll bend to the craving 50% of the time). I never feel good about the experience. I never feel good about myself. I never feel good about the food. But like a Pavlovian dunce, I totally satisfy the craving in the most satisfactory way. Even despite the never-anything-but-painful interfacing with mopey, economically exploited teens. Has the MAN not yet figured out a way to increase personnel redundancy so that the food just drops off a small conveyor and into your car window without the unpleasantries of actual social interaction? A dream deferred. Go here if you also suffer from said delusional impulses. read more

Went into this Wendy's with normal expectations. There was one lady by the counter who was putting together food, but was not the cashier. After she served the guest in front of us, she said she needed to find Claire. She was calling for Claire, and you could hear Claire yelling she was in the bathroom. Then George, who looked like a manager, walked up and said he wasn't waiting on people and that I would have to wait for Claire. Claire once again yelled from the bathroom. So i waited longer. Claire showed up and basically gave George the what for in front of me and another customer. Claire was frustrated as she waited on me. Overall, a very poor customer service experience. Food was good, but that's it. read more

Didn't receive my order properly which I was I was expecting as I ordered through their app. Not DoorDash or postmates or whatever.

Always happy with the chicken nuggets and speed of service at the drive thru. Got the jr cheeseburger once and was disappointed with the hard bun. read more

Not always open during posted business hours. Went on a Friday night before midnight. The store was locked, and the entire drive-through was completely blocked by the delivery truck. Again...this was a FRIDAY night. When I FINALLY got someone on the phone, they were completely rude to me. read more

I drove through this drive through and they completely ignored me to the point I had to drive away. This is terrible customer service and Wendy's should rethink who they are hiring as employees here. read more

Typical Wendy's. Average drinks, crappy service with a bad attitude and below average greasy burger and oversalted tasteless fries. Save your cash and eat at home. read more

This is about the location not the food. Anyone who rates a fast food place based on the food is silly. Of course it's not gonna be too great! It's fast food! Anyways this Wendy's drive thru is atrocious. They don't comprehend the term fast food. Everytime I've gone, which is like 5 times in 2 years, they've taken forever. I've had to pull over to wait for bacon, to wait for them to find broiled chicken patties, or just because their too damn slow. Stay away. For the love of all that is fast go somewhere else. For several reasons but if for only one, let it be the slow service. read more

Ok, if you go here during the day, the food is at least prepared. Go here at night? Not even cooked! I waited 25 minutes in the drive-thru for 5 employees to couldn't even cook the actual food. The fries are just grease soaked potatoes at this point, like they had them in the fryer for only a minute. My chicken sandwich? Mealy one the outside, rubber on the inside. I just don't understand why it took so long to do so bad! Everyone on that shift should be fired. Tisk Tisk. And they wonder why they don't make 15 an hour... eat here at your own risk. read more

Pretty good chicken sandwich. dont forget ketchup. they have new soda machine that has all the sodas. also theyre really friendly and nice. there is a drive thru theyre open late. read more

The slowest service ever!! I thought this was fast food???? Why have we been in the drive in line for over 20 minutes!???!?

I just had the saltiest Jr bacon cheese burger ever. I usually love Wendy's burgers but this location added extra grease, extra salt. Never again! read more