Went there at 10:00 pm and there was only one guy working there at the moment. He told us that he was the only one there and reminded us to be patient. While we were looking at the menu he said, "here let me help you." He proceeded to sing the jeopardy song while we decided what to order. I ordered my food and he was super cool. When I asked for my lemonade he said, "would you like Minute Maid or would you like to go bougie and have pure lemonade." Literally made my day. We pulled up to the window and he brought all of our food out within seconds. Don't know how but he did. Wendy's is seriously underrated. I wish I knew his name to shout him out but all I know is he had long hair with a pony tail. Amazing guy. read more

The manager is a complete cunt. Tonight I walked up to the drive through because the lobby was closed after the hours on the door stated that the lobby is supposed to be open until midnight. While she was explaining that it's a safety precaution for people not to be in the drive through on foot, she was very rude about it. When I kindly asked if we could go to the drive through with a mobile order she immediately shut me down. Update your hours if you don't want people walking to the drive through when the information provided is misleading. read more

Wendy's - Fast Food Near Me - Farmington, Utah

I know there's no one who gives a clogged artery about these reviews but... every time they forget to give you something you ordered. I know it's Wendy's... the lowest of the low of the fast food world... but come on! At least they consistently have the worst soda. This time they didn't even have ice... so it was just a nice warm mystery brown. read more

First in line and waited for 15 minutes while they finished packing Uber Eats orders and taking care of the drive through. Felt ignored. While taking our order, cashier ran off to track down a little kid to give him a toy in the middle of the transaction. The chicken in the sandwiches was very dry "like shoe leather". Not a good experience! read more

i think this is the worst wendy's to ever wendy. service is awful. I never get the correct orders. never get my sauces, straws, etc. I always have to go back in. staff seems incompetent... I don't have high hopes for the cleanliness of this restaurant just based on the service alone. i'd rate a zero if i could! always a good reminder to never go to wendy's lol! the food always makes me feel like crap. i truly believe this location needs to be shut down haha read more

Now I know why nobody is ever there. The food was terrible. Staff could not get the order correct. Tge food had clearly been sitting in a warmer for a long. The expensive chicken sandwich tasted like jersey and was not edible. Nobody could understand English enough to help us with our complaints. We spent $35 for that? Move on up the road to McDonalds. read more

Extremely disappointing experience. The service was painfully slow -- we stood there for nearly 10 minutes while employees looked right at us and still ignored us. Not one person acknowledged we were even there. Half the doors were locked, and the men's bathroom was completely inaccessible. It felt like they just didn't care about customers at all. Based on how we were treated, it's no surprise this place averages below a 2-star rating. Maybe the drive through would be better but still would not recommend. read more

I don't understand why this Wendy's has trained their drive-thru staff to only do one car at a time. If they have a car at the window they won't take your order until or even greet you and ask you to hold until the other car leaves. It is annoying and one of the reasons I rarely come here anymore. Luckily the food is always as expected. read more

I have tried Wendy's a number of times over the last several years. Gotten sick once. On Saturday I stopped in to get 2 baked potato's. I mean what could go wrong with a baked potato. I would like you to know that we received the two worst baked potato's I have ever seen. the skin was tough but the interior of the potato was a mix of black and an off white. One of them was for my dog, and the other one was for me. Neither of us could eat them they were so bad. Thanks for reafirming my prior observations. We will not be darkening the doors of a Wendy's restaurant again. Service was mediocre at best as well. read more

I waited in the drive-through line for almost 30 minutes. OK, fine. I understand they're busy; but, they still screwed up my order the only place where the McDonald's is this Wendy's read more

My sandwich was made incorrectly two separate times. I had ordered a Dave's Double with no cheese. The first time it had cheese on it, the second time it had only lettuce. I received zero apology at any point. In fact the manager tried to argue with me that I had entered it incorrectly through the app, which is blatantly false. I order through the app quite frequently, know exactly what to input, and seldom have any issues. Moreover the kitchen staff seemed quite put out at being asked to remake the order twice as I observed them glaring at me and making exaggerated gestures to show them making my sandwich. Mind you that while my demeanor surely conveyed annoyance, at no point did I yell, swear, or make any threats - after the second mixup when they started arguing with me again, I let out a "come on guys!", which was the extent of my reaction, so I found their attitude to be highly unnecessary. I somewhat aggressively took the bag on the third attempt at my order, which prompted the manager to yell at me across the restaurant after I had walked away and was trying to eat. Again, completely unwarranted. I understand that mistakes happen. This could had been quickly resolved if they offered a quick apology or even said nothing and just fixed the order instead of arguing and blaming the customer. But they chose to escalate the situation multiple times. The entire staff who was working this shift needs significant retraining in customer service. People come here to have a quick meal and sit and relax for a minute. But the dining experiences of several individuals were disrupted by a staff who continued to escalate things and particularly by a manager who was shouting across the restaurant to dress down a customer. Frankly anyone who was dining at this location between approximately 1:30-1:45 this afternoon deserves to be compensated for their inconvenience. read more

The service sucks I have came here multiple times and the first time I ordered at bacon fry it came with cheese unmelted uncooked bacon and cold fries. The worker told me it was not his problem and to cook them at home. I have just ordered a 12 piece meal and they gave me 5 nuggets this it the worst Wendy's ever read more

Very slow to receive my food. The double burger was overcooked. Taste like it was sitting on the grill keeping warm for a while. Didn't seem to be freshly cooked to order. Not happy with the quality or wait time. 2:30 pm was when I arrived on a weekday. Not worth the price of almost $8 just for the hamburger. read more

Quite possibly the worst fast food experience I've ever had. Not really with the food, it's standard cookie cutter stuff across the board. But this spot was the dirtiest, most unorganized and poor customer service I've ever seen. The soda station was a mess, the tables were all dirty and the floors were so bad we almost left. We asked for napkins because the station was out and they just handed us some, they never even restocked it. I asked for a towel to wipe down the table myself and I assume that Manager came out to clean it, but my GF already did. He walked right back to the kitchen and didn't even clean another table. There was so much soda on the floor I had to take my shoes off before I got back in my car. The biggest concern.... this restaurant isn't a few months old. Recommendation to management. Clean & stock the shop.... especially when you have low customer traffic. You should also be a little more polite to customers when they are in store. #embarrassedforyou. read more

they gave me ketchup instead of ghost pepper sauce and made me pay for medium fries when i got a small fries. L wendy's ngl.

Poor customer service, poor food quality and very slow. It took me 1/2 hour to get one order on the drive through.

At first we had a bad experience, we were given 6 chicken nuggets when we ordered 10 and charged us for 10. We looped back around and the kind manager, I don't know who he was but he had a black beard and black hair, gave us 10 extra nuggets for free! We normally hate this Wendy's, but will return because of this guy! read more

I LOVE Wendy's but this is the worst one I have EVER been to. I waited over 20 minutes for me food in the drive thru. I finally went in to see what had happened and they were confused as to why I never received my order. read more

Please get organized. Waited too Long to order. Chaos in dining area. Drink machine over crowded. Need service person in dining area and more cash register open. Was a disaster. Please get more help! read more

I'm really surprised by the negative reviews because this location is restoring my faith in Wendy's. I don't know if they're under new management, but I've been here several times in the last few months and every time the service has been fast and the food was well cooked and fresh. Maybe give them another try! read more

Wendy's - Junior Bacon Cheeseburger - Fast Food Near Me - Farmington, Utah

This is the worst Wendy's I've ever been to... sat at the drive through for 30 minutes!! With only 3 cars in line. On top of that the food was prepared terribly. Tomatoes falling off, sauce all over the wrappers. Was terrible experience. read more

If I could give you a negative I would Visited twice First time they shorted me food Waited six months and tried again Ordered a kids meal with a cheese burger Through the drive through I get home and checked the food, kids meal was missing the cheeseburger- how do you forget the cheese burger from a cheeseburger meal? Well they figured out how I do that. Called and spoke I them and they were completely unhelpful... stay away read more

One rude employee really kind of ruined this experience. We went to Wendy's and made a mobile order for curbside pickup. They have the option for drive thru pick up as well, but we chose curbside. When we placed the order, their app was having issues and started stating "we cannot find that order in our system" and then was showing as completed in my order history we had also already been charged. We get that technology can be unreliable sometimes. So naturally, we popped into the drive thru to make sure they did actually did get the order so we wouldn't be just waiting and waiting for nothing. (They did get the order though, so it was just a few app technical difficulties.) So as we were asking about it and explaining our situation to the, very pleasant, drive thru attendant- this other person comes over the speaker and quite rudely and loudly exclaims "you ordered for curbside. See those signs over there that say curbside pickup- you need to park over there and wait!" It was not kind or helpful. It was condescending and rude. Yes, we knew what sort of pick up we ordered for, but we wanted to make sure since the app was having technical difficulties. That's literally it. And at that point, they could have helped us in the drive thru since they brought out the order to us at the same time they would've handed it out the window. There was no one in line behind us and no one came up before we got our food. So basically, we just dealt with someone who wanted to treat us like we were ignorant and stupid. No customer reacts well to that sort of "service". They could've at least tried to be nice instead of abrupt and condescending. This location is not very far away from the Kaysville location. We have never had anything but good (even if a little slow since they're always busy) service at the Kaysville Wendy's. This Wendy's in Farmington, however, did not make a good impression. The food was okay tho. Exactly what you would expect from Wendy's. read more

DO NOT GO TO THIS WENDY'S they WILL ignore you for 10-15 minutes. Take 20 to prepare your order. Then not even offer an apology. They also ignore and screw over DoorDash drivers. I watch them. Do NOT EAT HERE!!! read more

Drive thru experience. I ordered the Grilled Chicken sandwich combo. When I got home and opened the wrapper I received a breaded deep fried chicken sandwich that was dry and crispy/crunchy. Disappointing. Also side note my total was $11.62 and I handed the guy $21.62. He gave me $9.80 back. Really? I dug out extra change to make it exact so you could short change me on simple math. $.20 mistake wasn't that big of a deal but the combination of errors makes me not want to return to this location. PS He didn't give me a receipt so I can't even call in a survey to complain to Wendys. read more

Awful. For one thing they are slow. Sloooooooowwwww. Also, they screw up your order... every time. Oh, then the food is cooked poorly. Fries = worst overcooked fries I've ever had. Baffling they served those torched, dry, hard sticks as food. Not to be outdone, the bacon on our 2 Bacon Junior Cheeseburgers was overcooked and hard and crunchy as well. All the Yelp reviews suck... management, do you read these?? read more

Probably the slowest Wendy's ever waited a solid 15 minutes before I could even order.

We all know what we are getting when it comes to Wendy's when it comes to food. What you don't realize is how LONG the drive thru line is. Literally 5 cars in line and we waited for nearly 20 minutes. This is insanity. Out late ordering food? Head on over to Cafe Rio next door. Bomb food quick service. read more

This is a pretty new location. See some reviews that seem to have the same complaint..... skewed up order or missing items. This is the worst issue at most drive up windows. Manager needs to prioritize this issue to anybody working the drive up. HATE THIS!!!! So I've been here 4 times and finally going to review. They are fast here.... granted it hasn't been over ran with business as it's new. I will say they have done pretty good on all my orders. It's Wendy's so we all know what we're getting. Coupon cycle right now so it's reasonable priced lunch dinner. I get that's it's very clean because it's a new building. Hope they can keep it this way in the future. Had Dave's double cheeseburger! One of my favorites for over 40 years. With fast service this location reminds me of the old days when Wendy's ruled the drive up fast food world!!! Can they return to the glory days.... don't hold your breath.... it's a totally different world now. Encourage this location, visit and thank them if they succeed at their task. Also to avoid the disappointment of missing or wrong orders take 20 seconds and check your order.!!! Hate when your on the freeway headed to your next appointment and No Straw!!! Good luckFast Food Foodies read more

15 minutes for one frosty!!!!!!!!! Need I say more??? Marco the manager didn't even care when I told him we were unhappy with the wait. Not sure how long they will be in business. Sad. read more

If I could give half a star I would. This Wendy's is the slowest fast food joint I've ever been to, even when I'm the only customer. Twice I came and I literally sat for over 10 minutes at the ordering board and nobody came back on to take my order, so I drove away. I vowed to never come back. Today everything else was closed so I swung by after 10p and was the only customer. I drove through and they told me it would take 6 mins to grill a chicken sandwich. I told them I'd wait. It took them 15 mins to bring me my order. Honestly thIs place #NOTWORTHIT read more

I went through drive-through tonight and I ordered 2 big bacon cheddar burgers with extra bacon jam. When I got home it ended up being two chicken sandwiches of some sort and chili so I'm not sure if they messed up someone else's order or what not so I grabbed the receipt in the bag and not only did I get the wrong food they actually charged me for someone else's order so I'm not sure what went on but anyways I tried calling numerous times tonight and no answer. I finally got a hold of someone, manager Marco. I explain to him the situation he didn't apologize for the mishap in fact he wasn't what I would expect a manager to be or act like so anyways he basically kept repeating himself so bring the receipt bring the receipt bring the receipt as if I was trying to rip them off so I brought my receipt and I came to the window and he just gave me this stare very unprofessional and he took my receipt stared at it for about five minutes then told me that they were going to make the right order and to pull up a little bit. So another Worker brings out my order he didn't even greet me he looked almost like he didn't even want to be there which is understandable again no one apologize for the mishap if anything I hope that this manager and his worker are properly trained to be a little more friendly read more

Seriously? Then you insult me? Went across the street for lunch today and come back hungry for customer service. 2 orders, 2 mistakes, grumpy customer My buddy and I went to lunch. He was buying this round. We made our orders, he paid. As he looked at the receipt he thought he ordered a different combo and asked to get it corrected. I will leave that for a different review. We received our food and were left wanting. Specifically, the baked potato was extremely small and burnt to where you could taste the burnt smoke. I figured to get up an order something else. Admittedly, I made an error with this order - You know, you read a menu, want it all then pair it down to what you can consume. I opted for the 4 for $4. Somewhere in my hunger I mistook that offer to have 2 jr. burgers, nuggets, a fry and a drink. I see my math button was erroring as that is 5 items. We will come back to that. The total was $8.66 which confused me for a $4 order. I was paying cash and the order taker - who I will leave nameless here and formalize in my internal review to the corporation - could have solved my issue easily by reading back my order to verify before hitting the place order button. He instead charged me for 2 of the aforementioned combos. He clarified that i ordered 5 items. My mistake. I own that. I asked to correct my order. I will have just 1 of the 4 for $4 combos. He then said that he was worried that his drawer wasn't going to balance - subtle this round as he was softly assuming I was a quick change artist. I let it go as he was doing the math of my $10 bill that he left on the counter as he was counting back my change. I went to my seat where I was sitting near the ordering area - worlds smallest dining room at this location in Farmington, UT. I picked up my order and sat down where he apologized to the customer he was ringing up as he was slowed down by dealing with a "shady customer". Me? Shady for correcting my order? I think not. Insult your guests to the guests behind them in line? Not okay. I expect better from Wendy's and their franchises. I strongly recommend skipping out on this option if you are hungry as there are a plethora of other options next door and across the street where your food will be well cooked and the service is respectful. read more

I wish i could give 0 stars! The drive through took forever and then when it was my time to order the person kept messing up my simple order of 3 4 piece nuggets, 2 fries, 2 kids frosty's, 1 small frosty & a coke. When we finally got to the window they gave me my food. I got home to find that they gave us no spoons for the frostys, and shorted us 1 4 piece hockey nugget. I'm not going to drive all the way back there to get my missing nuggets it's just infuriating that this happened, especially after i know i was charged for it! Then to come on yelp and see that this has happened to like everyone, these issues REALLY need to be addressed! read more

This is the worst Wendy's in the history of Wendy's. Slow, rude, bad food. I wanted my money back but no luck. Whoever owns this place needs to fire everyone and get competent people. read more

Worst possible experience at a Wendy's restaurant. We were stuck in the drive thru line for over 30 minutes. Half of that time went by after I ordered so I was surprised when I finally reached the window only to hear that they wanted to swap out my chicken tenders with nuggets because they didn't have any cooked and ready. Really? What were they doing the whole time I was in line? It's not like I surprised them with that request at the last minute. To get the chicken tenders, I had to wait another 6 minutes. So frustrated! In the end we didn't get everything we ordered or even any napkins. The employee I dealt with was rude especially when I refused to take the nuggets instead of the tenders. I will NOT be going to that location again anytime soon even though it is less than one mile from my house. read more

Horrible customer service! Ended up leaving the drive through due to staff screwing around, laughing and not able to take an order. Will not be back! read more

It's Wendy's. I get it. But after 32 minutes in the drive through with only three cars in front of me I feel it's my obligation as a citizen to warm the public to NEVER go to this Wendy's. Life is too short. When they gave me my frosty it was completely melted. I can't imagine s world where Wendy's corporate office is ok with how poorly run this place is. Avoid at all costs. read more

I'm writing this as I'm sitting in the drive through. It took about five minutes to take my order, and I'm at about ten to get my order. This is not the first time. Not great management here. Won't be coming back. read more

Im gonna go ahead and add to the 1 stars. Nothing pisses me off more than not getting any sauce for my damn nuggets. Every f-ing time. It's part of the food! You come eat these dry nuggets that have probably been under a warmer for an hour. What terrible service, yet again... Oh I forgot, didn't give me a straw either. Thanks for that! read more