The Wendy's Restaurant at 557 Mosley Road, Fairport NY gets a 5 but the app gets 0 zip! Thank you for the good customer service. Greeted first by Kelcey, who then directed my issue to Brittney. Thank you to both of them. I tried placing an order on my mobile app, and it kept glitching, not allowing me to complete "placing my order". The app sucks, and is not always user friendly most of the time. But these two ladies, treated me with awesome respect & great customer service, understood my frustration, which even stumped Brittney, I'm assuming was the manager on shift. They made my bad situation, a great outcome, and a returning customer out of me. And for record the new Bourbon Bacon Burger is delicious. Thank you both. keep up the great team work!!! Penny W read more

Don't go here, a few years ago it was great but now you're going to wait a minimum of 20 minutes and somehow your order will still be wrong.

This is by far the worst Wendys i have ever been to. Not only do you have to wait forever for your food the employees are rude and nasty. They speak down to the customer and curse at the window about other customers. Never come here it's awful. read more

I waited for my food for over half an hour and I was the only one there. When more people came in they got their food before me. I only ordered one thing. read more

We placed an order for these fries, nuggets and a drink. After we waited 20 minutes we went to the front to ask them about the order. They hadn't started the order when asked about it, and only started to make it when asked. The server was helpful, but looked out of it... The food that we got was all wrong, the fries had little bacon and were soggie, the nuggets were missing one, and the drink was incorrect. I wouldn't usually leave a review but this store keeps getting worse. Just go to mcdonald's. read more

Wendy's - Bacon Fries - Burgers Near Me - Fairport, New York

Terrible Service, will leave you waiting at the speaker with zero cars in line, then proceed to laugh at you about you're wasted time. Only recommended if you're looking for a reason to be upset. read more

went to the drive thru, sat there for 5 minutes, nobody greeted me or said a single word. after waiting 5 minutes I said "Hello, anyone there, are you guys even open" followed by "f*** this I'm leaving" as I was pulling away I heard someone say "how can I help you" but they were a day late and a dollar short. McDonald's got my business instead. read more

went here twice this week and they were "closed early" at 2pm in the afternoon. extremely slow service and poor quality food when they actually take orders read more

Tried Wendy's breakfast, not a big fan. Felt the prices are pretty high for small sandwhiches. Really loved the potato wedges, great flavor. Also tried the frosty-chino. Omg Delicious!!! Had the honey chicken on a biscuit, chicken quality was great, flavor was ok, again price for size not that great. Wouldn't buy the sandwhich again. Service was slow but the order was correct and the food was hot so if you're not in a hurry at least your food will hopefully come out correct. read more

We stopped going there several years back as the place was always a mess, always emitted a foul smell and the staff was usually less than welcoming. A week or so ago we decided to give it another shot, it's nearby to us. Upon pulling into the parking lot one couldn't help but notice all the windows are filthy to the point they're difficult to see through. We reluctantly went inside the door. It was just prior to the lunch rush. The floor was disgustingly dirty and that all too familiar stench was still there. We turned around, got back into the car and went to McD's. Doesn't Wendy's have regional managers that keep an eye on these stores? I don't know anyone could be desperate enough to dine there. read more

I to go ordered on the app. Finally got to my turn in the drive thru and they forgot one of my meals. Not just an item- the whole meal. So I pulled around to park and go in to get it and the line inside was 5 people deep and there was no movement for 10 minutes. I left, chalked it up to a loss, and replaced the missing meal elsewhere. The place is disgusting inside and smelled horribly, service is incredibly slow and the employees move at a snails pace. Anything but fast food. read more

So Ill start by saying I used to work at the location when I was in high school and I knew it was bad before but apparently it's gotten worse, went simply for a simple meal for 2 and it turned into hey can you pull forward, I gladly did, had I known I was waiting 25 minutes to be forgotten about and walk up to the door to see the staff sitting on there phones like I wasnt even there. I love paying 30$ for cold food and the wrong beverages. GARBAGE SERVICE. read more

Extremely poor customer service in Fairport NY Sat 7/29 shame on you. A family member Son ordered a Dave's double and got a baconator. After realizing the drive thru error, he went inside store to get the issue fixed and was polite about it. Gal at counter apologized to my family member, but when she approached the employees in the back (the one's making the food for the orders), one of them made a snide remark loud enough for the front of the store to hear, including my family member. They gave him a mangled up single and not what he had ordered for a 2nd time. I have never had a problem at Wendy's all these years until this past weekend. read more

Visited this location on a Saturday around 6:30 pm on my lunch break, I work at the nursing home up the road. We waited for quite a while in the drive through before anybody answered, after somebody finally answered, the employee told us that he was alone and that there'd be a ten minute wait, we said thanks for letting us know and we decided we could wait. As we were ordering our food, this rude employee moaned and groaned and even made comments about adding any more food to our order. We decided to leave without any food. Never have experienced something quite like this read more

This review is about the Perinton Wendy's only. I generally like Wendy's as far as fast food joints go... but the level of incompetence in this store is almost comically stunning. What's even more inconceivable is that, because of proximity, I occasionally (every 6 months or so) walk back through their door. I should know better by now as they never, ever, fail to disappoint.... I can be the only customer in the store and there is still a long wait before they can take an order... or even notice that there is a customer at the counter... And an even longer wait until I receive the order... Generally just long enough to ensure that the food is cold and I'm hot. Of course, if I order a frosty (supposed to be cold) I generally have to stick it in the freezer for 30 to 60 minutes before it resembles a frozen desert. I tried the chili once, usually one of my favorites at a real Wendy's, but didn't eat it because of the sickly grey color and discovering that it was barely even warm. I can also assert that their staff is incapable of getting an order correct. I suppose that I have received what I ordered once or twice over the years... Usually if it's just a frosty... But I now assume that if I get the right sandwich it is a function of random chance, not design. One definition of insanity is doing the same thing over and over and expecting different results. However, the results that I expect at this store are frustration and disappointment so I guess that I'm not insane... Well, mostly... read more

Mobile ordered for inside dining but door was locked when we got there. No big deal, we headed for the drive-thru where we waited over 20 minutes to get to the order box and be told "Mobile orders or delivery only!" as our greeting. Well lucky me, I mobile ordered! Pull forward and the same thing greets the vehicle behind me. I'm not sure what transpired, but suddenly the speaker box is YELLING "Get the f*** out my line! F*** you, get the f*** out my line!" so my 8-year old son got a lovely family-friendly show prior to his meal. Then was greeted at the window, 30 minutes into my DT experience with "$8.06". No, I mobile ordered. They basically threw me my food, forgot straws, and closed the window. Inside is gross based on previous visits - the carpet is so old and crusted it has literally become like a tar-laminate flooring. Never going back here, wrote customer service and they never got back to me. read more

I asked for extra onion on my hamburger and to my disappointment there was hardly any onion at all. I ordered a unsweetened ice tea with equal and got something that tasted like lemon flavored tea. I asked the girl why the tea was yellow instead of brown she said it is ice tea. I then asked if the sweetener was in the bag. It was not. The only thing that tasted good were the fries. read more

Awful. Every single time I have gone, my order is wrong. I've never gone to this location and received the correct order. Costumer service is awful. There id a specific woman who works in the drive through that is rude for no reason. Avoid this location! read more

Worst and slowest service ever. I always regret when I stop at this location. Always takes forever. Nothing is ever right

i got an apple, chicken, pecan salad yesterday and it was great! Last week I ordered a similar salad from Applebees and it was terrible and cost twice as much. read more

Very disappointed in the breakfast croissants today. Bothe the sausage & bacon crusts were over toasted or old, as they were hard. Thankd goodnes the rest of the sandwish has taste. Tried to "talktowendys" but the register tape was blank on the top, so no data available. I hope the managers read this. read more

The worst Wendy's EVER. Extremely poorly managed, incompetent staff and closed often for lunch because the management cannot staff up properly. Wendy's Corporate should take over the store or close it. I won't ever make the drive to see if their open for FRICKING LUNCH AGAIN!!! read more

zero stars who closes the lobby at 130 in the afternoon?? I just wanted lunch, walked in and got told they couldn't.

Wanted to rate it higher, but I started thinking. There's been many of times the food isn't fresh, or you have to wait 5-10 minutes for it to be made. Depending on time of day the staff can be very difficult to work with, with just the other day we had to repeat ourselves multiple times just to try their new breakfast items. Which I personally believe ate over priced and lacking in flavor read more

Used to work here, would not recommend. First off the staff is all rude, cliches are formed and management chooses favorites. Management also at one point made it so we could only get the 4for4 instead of choosing anything on the menu below $5. The food would be served even if it had passed expiration hours ago, floors were always covered in grease and a slipping hazard. AC over grill was almost always broken and I witnessed another employee faint on the line because of the heat one day. Do not eat here, and especially do not work here. read more

Walked in with my 82 y/o mother at 1:08 pm. Stood at counter for 4 minutes in full view of 2 male employees who neither greeted us or asked to take our order. One of them walked back & forth in front of us multiple times, filling a drink. At 1:13, I said, "Maybe we need to go to McDonalds?" At 1:14 we walked out. Bad Service. read more

So my brother works at Wendy's and we stopped in after school. It took them 10 minuets to acknowledge my existence and than the manager proceeded to take my order by grumbling, "what do you want?" What I want, is to be treated like any other paying customer and to not be associated with employees and whatever they find funny because I just wanted my four for four. read more

Wow, so I went to this Wendy's after my son soccer game. There were many employees but it was very disorganized. I should have know when the person in front of me had the wrong order and did not get his food for 10 minutes. My cashier was new and took my order fine but forgot my drink order 10 seconds after I gave it to her. We waited 10 minutes and then finally somebody realized that our order went to someone else in the drive thru line. The cashier offer me a frosty which I declined. I waited another 5 minutes and finally some manager figure approaches us and said it would be a few more minutes and he, as well offered me a frosty, which I declined. Finally, 19 minutes later, food was provided, with cold nuggets and a cold chicken sandwich. Hmm, I was starving, so we ate and left.. not up to the speed of other Wendys in the area. read more

Very slow and drive up sucks. Always hit curb and curb too far away from window. I asked why slow she said short staffed however I counted 5 people in the kitchen alone making food. I had to pull up and wait for nuggets!! read more

I can't believe Wendy's lets this abomination stay open and use their name.  SLOW and incompetent and indifferent customer service (counter or drivethrough).  FILTHY inside and out.  There is a McDonald's across the street, and this place drives more business there than Ronald McDonald himself, as people see how slow the lines move, and bail out so they can actually get food during their lunch time and eat it. read more

I went to Wendy's Perinton for some dinner, there were 2 cars at the window and none at the speaker, so I pulled up and they said they would be right with me...5 minutes later my order was taken and there were now no cars at the window so I pulled up, paid and everything and had to wait another 5 minutes for my food to come out. I am very disappointed with the service, the employees were laughing and talking the whole time too. read more

Went to Wendy's last night for dinner. The food was ok, the inside was very dirty and had a bit of a smell to it. The workers were not very friendly and were not cleaning up after customers left, they were only talking and standing around. I wouldn't mind that if the place was clean and I felt comfortable eating there. I would not go back, and that is a shame Bc it's walking distance from my house. read more

Food is fine but they always try to charge me more for a jr cheeseburger than other places and say it's a "deluxe", which it's not.

Food is standard and ok if you don't stop to look around. Unimproved dining area (20+ years) which could be overlooked however fluorescent lights are full of flies, alive and dead. Yuck. Makes you concerned about areas you can't see! read more

I arrived at the drive thru speaker and placed my order at 6:58PM. There were five cars ahead of me including the one stopped at the pickup window. The line did not move again until 7:17PM. The car at the window apparently had a very large order but rather than have that car pull ahead and wait, the staff made everyone else wait until the large order was filled. When I finally got my order at 7:21PM, I could see that there appeared to be only three people working (1 at the counter, 1 at the grill, and 1 at the drive thru window. This is not the 1st time I've had to wait an extended period of time at this store's drive thru and dining room counter. For many years this store used to be efficiently operated. Perhaps a change in management would be in order. read more

Just once I would like to go to this Wendy's drive thru and get what I order. They get something wrong everytime despite being very slow. So they are not taking time to get it right. Although it's a longer drive, next time I have a Wendy's craving I will drive to the ER store. How hard is it to include the sauce for the chicken nuggets? And now I have a very unhappy child. read more

Girl in the drive through window did not say one word. No hello. No here is your food. No thank you. Not one word. Rude.

It takes quite a bit to make me write a review, so here I go. So, I work near by and so naturally like to stop in for some wendy's. I've been to many wendys stores both in state and out of state, unfortunately this one is the worst I've been to. I will forego the multiple times I've waited several minutes, both in store and drive thru, for something no more than a drink, and skipped straight to the fact that no matter what I order and how I order, they always get it wrong. It's never the same thing either, one time itll be the drink, another no barbecue sauce, etc. I say everything clearly. I've worked drive thru before and sometimes you just don't hear everything that's said but more often than not it was repeated back to me correctly. read more

Wait time was so slow,it took like an hour to get food.food was very good,nothing seemed hot and it didn't look like there was any customer in the establishment read more

My cheeseburger was dripping wet with grease and the pickles smelt like fish. The fries were also chewy and warm. I will never go to this location again. Absolutely disgusting. read more