The food and customer service is terrible! They got my order wrong twice, didn't have ketchup or bbq sauce available, put terrible looking lettuce and tomato on sandwich. I had a specific order for a child that has allergies which was a simple plain patty nothing on it. Are they trying to hurt customers with their lack of attention to an order? Seems like these people do not care. When I tried calling the store to tell them my experience, the phone number didn't work. Wonder why Wendy's is closing stores. read more

Waited 45 minutes to order & receive food. Will not be there again. Only one drive through open & clearly lack of help. Mc Donald's or Freddy's next time on a Sunday read more

On the night of January 29th, 3 friends and I participated in the 8th annual Supreme Nugget Adventure -- a day that celebrates chicken nuggets from various fast food places and the power of friendship. After starting our adventure off at the McDonald's down the street, we made our way to this specific Wendy's location. We weren't helped right away, as the employees at the location seemed to be prioritizing the drive-thru. After about 4-5 minutes of waiting, one of the employees took our order. "We'll have 20 chicken nuggets, please," I said with a smile. When he asked what sauce we'd like, I timidly asked "Do you have S'Awesome Sauce?" To which the young employee politely laughed and said "I don't know what that is." (Making me feel old) While we did not get off on a great foot -- I had asked for sauce recommendations, to which he replied "I can give you a spread of all of them." Splitting 20 nuggets among 4 friends is no easy feat -- but by supplying us with a spread of various sauces, we were able to complete our second stop on the adventure and have deep conversations over which sauce complimented the nugget the best. Compared to the other stops on our adventure, Wendy's did lack in the quickness department, resulting in us waiting almost 15 minutes between arrival and nuggets in-hand. read more

Wendy's - 10 PC. Crispy Chicken Nuggets and various sauces - Burgers Near Me - Exton, Pennsylvania

Took 20 minutes to get my order checked my food. It was cold. Didn't wanna go back because they were absolutely horrible. Wouldn't pay any attention to you in the drive-through customer service absolutely sucked. Will never ever go back again. read more

This Wendy's doesn't deserve a 1 star rating. It is the worst Wendy's I have had the misfortune to visit. The takeout order is consistently wrong or incomplete. My last order included a salad, got home only to find the dressing and pecans were missing. Tonight the Taco salad didn't have the chips, salsa or sour cream. I have learned to check the order and had to ask for it. However, when I arrived home, I discovered that my Baconator was left out of the order. Drove back to request the missing Baconator. I was quizzed about what else I had ordered, before I finally received the Baconator that I paid for. Food quality is questionable, for example the chili topping for the Taco Salad no longer uses ground beef, but instead uses chopped up old hamburgers. If your in the area, try Chick-Fil-A or Freddy's just across the street. read more

My son ordered the combo last night only to find feces in his fries. He didn't both even opening the burger. I put everything in the freezer to hand over to the board of health. read more

Wendy's - the receipt for the restaurant - Burgers Near Me - Exton, Pennsylvania

I cannot get past all the torn seats in the dining area - whoever owns this is a tightwad - read more

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Fix fuckin aweful service. Call them 5 times back to back no answer. It's 8:15pm at night an get home to find out the fucked my order. Cold fries don't Even taste cook. Got mayo on my burger when I said no mayo. Girlfriends order is the same way too we have food Algeries to mayo. read more

Really slow drive thru, followed by missing food. Tried to go in to get it fixed and the door was locked. I knocked. Employees ignored me. I found the door on the drive thru side open. Went in and was met with eye rolls. On my way out two others were trying to get in. Because of messed up orders? They locked the door behind me. read more

What's happened to Wendy's? Their salads use to be so good. I just came back from getting two salads - one Strawberry Chicken Salad and one Ceasar Chicken Salad. Both salads contained old hard chicken. The other parts of the salad were fine but man, the chicken was terrible and so little of it. I remember when you would get a fillet cut up in strips on the top of the salad. Am I old now when I say "the good ole days"? Disappointment. read more

I went through the drive through twice last month. Very pleasant service and the order was correctly filled. It's fast food so it's the usual fare and they did fine with it. read more

Ripped in here around nine two nights ago tired and hungry after a very long day of being on the road. The store itself looks very nice as it has recently been through a major renovation to turn it into one of those "Bistro" looking Wendy's. Get to the order point and do our thing no problem. Get to the window for pickup and everything falls apart. The apples for the kid's meals are suddenly not available. Why? Who's to know but their not available? I ask about alternatives and I'm told it's fries or bust. That doesn't sit well with me so I inquire about sour cream and chive potatoes and hell, I'll even pay for it if I have to. Initially the guy says sure but then a minute comes back and nope, they're out of potatoes for the night. Also if I do want fries it'll be "a few minutes" as they're out and have to make another batch. So I ask, pray tell what the hell do you have right now? Nothing but a Frosty. Totally not what I wanted but if it's what I could get right away without waiting or without an up charge, whatever. Shannon S. needs to get a grip. I don't give a damn if this place is staffed with a bunch of minimum wage workers trying to hustle to make what they make or if it's staffed with a team of Porsche salesmen who are all making six figures and could care less. Inept is inept. Here's what it comes down to: 1. Actually be able to produce the items that are on your menu when the store is open. 2. Don't tell me at the order point you can do something only to tell me when I get to the window that ooops you can't do that nor can you do much of anything. It's ridiculous and to be quite honest, why are you even open? Whose fault is that? I don't know and honestly I don't care but the point is that this place 100% deserves every crap review/rating that it gets if what I experienced is what they're pushing out on a day to day basis. read more

Updated interior looks great! They have a defined line, which is more then some. I like how they have a pick up window located away from the ordering station. The service was fast and friendly. The interior was fresh and clean. The food was hot and fast, normal fast food quality. They also have a nice outdoor seating area, which is great for nice days! read more

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The food is alright, it's fast food what do you expect. The lady that took my order tonight was really rude and seemed to have an attitude problem when she couldn't hear my order, so that didn't help. read more

Slowest fast food place in exton, do yourself a favor and head over to chic fil a across the street, this place sucks the staff is friendly but they jip you on napkins and condiments even when you ask for extra. My sandwich was soggy and overall not worth it, i paid almost $7 for a single burger (asked for no cheese but they got that wrong) and a small chocolate milk. read more

I used to hate this Wendy's but they have a new hire or manager and it changed everything. Her name is Simone and she always provides excellent service!! The other workers have been rude and crabby. If you left a bad review, visit this Wendy's again. You might change your mind! Food had been improved too. Always fresh. What an upgrade! read more

1PM on Tuesday, 8/9/16. Long lines, one checker who also was responsible for placing the order. Waited at least 12 minutes on line. Ketchup dispensers (2) out of ketchup. Small drink lid dispenser - empty. Manager in back with headset on filling take out orders - oblivious to the disarray. Food - fair at best. They should walk across the street and COPY Chik-fil-A's model. They are the real professionals when it comes to customer service. I won't return to Wendy's. read more

Terrible service terrible food ordered spicy chicken got regular. Ordered chili and got just meat and beans.

Super nice workers! Delicious burger and the fries were hot and crisp! Definitely recommend this location over others!

I'm so unhappy with the way my lunch was served . The person who took my order was very nice and friendly but the person who gave me my meal was rude disgustingly dirty her finger nails had scum under them as she's touching my fries and nuggets with NO gloves on how unsanitary is that !!! As she brings me my favorite part of my meal (chocolate frosty) she holds it from the rim of the cup and accidentally dips her fingers in like come on !!! Everyone else was wearing gloves but her what type of sense does that make. read more

Ex-worker here. I can clear up somethings. I quit last year. (Thank God!) 1. Wait times. This Wendys cannot handle rush times. Mostly due to the fact that the store was constantly understaffed and the cookers did not put down enough fries/meat, so customers had to constantly wait for fresh food. The longest I saw someone wait was 20 minutes max. 2. Hygiene. In response to Emilymae T. The hygiene gets more atrocious as the night goes on. I've seen employees make salads without gloves because "putting on gloves takes too much time." At night, I have seen my MANAGERS on multiple occasions make sandwiches without gloves on. It's easier to get away with because at night because the dine-in closes at 10pm and nobody can see you in drive-thru. Additionally, it was VERY COMMON for hungry employees to sneakily eat nuggets when nobody was looking. They would put their hand into the heating tray and just take one. Speaking of hygiene, I was once sick and called off and the manager had the audacity to call me and leave a voicemail saying "you need to come in if you don't have a doctors note." I didn't have a doctors note because I'm not going to the doctor for a common cold. I decided to delete the voicemail and I still didn't show up. 3. Closing Time. In response to John D. There was a glitch in the speaker where the closing announcement was supposed to go off at 12:00AM. For some reason, it was going off at 11:30PM. Employees had the ability to cut-off the announcement by speaking to you, but most of us didn't feel like it because we wanted to go home early or our managers told us to just ignore you. The glitch is no longer there I believe. 4.Meat Availability. In response to Autumn B. The average chicken sandwich takes 6 minutes to cook. Many times, they run out of a certain type of chicken and will recommend you to get another type unless you want to wait the 6 minutes. I would wait for the 6 minutes because you'll be guaranteed a fresh chicken. After the grilled chicken is cooked if it isn't immediately used then it is often left in a container that has water in it. This is so that the grilled chicken doesn't dry out. I've seen employees serve dried out the chicken to customers. 5. In response to Christopher C. No...you need to get a grip. It's a fast food restaurant that employs minimum wage workers for about $8. (I got more because I worked closing shift.) Anyway, the point is that the employees really don't care if you don't come back. It's one less customer for them to deal with. ¯\_(ツ)_/¯. If you want something done then you need to fill out the survey on the back of the receipt instead of complaining on Yelp. The district manager sees all the responses and yells at the store manager to fix the problem. (You'll most likely get a free meal if you leave a negative review.) I snooped around the manager computer when I worked there and apparently the district manager emails the store manager every time there is a negative complaint. Like I said, I don't work here anymore so I'm not sure if these practices have changed or not. I can only speak for myself and what I have seen. Anyway, Chick-fil-A is right across the street so I'm not really sure why you decided to eat Wendys instead of Chick-fil-A. Your loss. read more

We don't go to fast food to often but my wife wanted to try the new spicy chicken sandwich. We found that the sandwich was not very spicy and needed salt and pepper. The limeade we had was three fourths full of ice which translates to not much beverage. My small chocolate frosty was fine or as I remembered. The bathrooms where dirty. Sinks and urinal. The urinal had a plumbing leak from the water supply so there was a three foot wet spot/pond around the urinal. The towels were out so wet hands to exit the bathroom. My wife went to the women's bathroom and informed me that the toilet paper was almost out. What TP was there was single ply tissue which felt like half ply (funny). It was out when she finished. The restaurant was of very average cleanliness. We will not be going back to Wendy's any time soon. read more

Wendy's is Wendy's. The only reason I am even reviewing this one is because of the spicy chicken sandwich (#6!). It is comfort food after a terrible & late night at work (hours are good here as well). Staff is pretty much what you expect from a fast food place and I've had more than my share of weird experiences ordering from the drive thru - which is odd, because usually fast food is pretty much standardized. read more

I have had bad experiences at this Wendy's twice. The first time when the drive-thru speaker was broken,and we had to order at the window,they were not prepared at all to handle the orders. I went there again tonight, and had to wait a few minutes to get to the window,while the car in front of us was there. When we got to the window,they handed us our food right away,but not our drinks. We had to wait at least another 5 minutes just for two sodas. The one employee was standing around doing nothing,and another one thought we left and was about to give us the next order. Next time,I will probably just go to McDonalds. read more

this establishment was awful. i will start by acknowledging the fact that i enjoy wendy's a tremendous amount more than mcdonald's but this restaurant in particular was unsatisfactory and inconvenient. i ordered a grilled chicken sandwich. paid. got my receipt and change. i stood baffled when the disrespectful employee insisted i get a different sandwich because he didn't feel like waiting 11 minutes for mine to cook. i ordered what i wanted for a reason, how dare he insist i get something else. i waited the 11 minutes. i trudged back to the counter to find no grilled chicken sandwich in sight. a great deal of time later i was presented my food. it was cold. i am upset. read more

Unbelievably slow.... They are short staffed... They wait on 3 or 4 people than get those orders ready. Than start the process again.. We got here at 11:30 am glad we didn't come much later as the line grew very long. Watched about 6 people walk out due to the wait to order. The soda machine was out of several products including Coke.. I overheard someone wanting to use a gift certificate for Wendy and they said they can not honor because this restaurant switched from corporate to franchises. I will not stop at this Wendy's again. read more

This Wendy's gave me a soda that was drunk from by the occupant of the car in front of me(they messed up her order and I watched her drink from it, hand it back, and the staff simply put the lid back on the soda and handed it out to me). I confronted them and they denied it and refused to give me a new drink. When I checked the bag for the correct order there were dirty napkins that appeared to be used in the bag. I was so disgusted I threw the entire order out, as it was totally unsanitary. When I complained The manager offered to reimburse my expense, but guess what, that was untrue as well. Would never return at this point. read more

Want Slow Food? Go here. I sat in line at the drive-thru for 20 minutes, half of that time the line didn't even budge. Every single time I've been here it's proven itself to be the slowest "fast food" restaurant around. read more

I went to this Wendy's a few weeks ago and after waiting in a long slow line, I came to a sign that said "next time use the app and avoid the line". The next time I ordered (and paid) via the Wendy's app. I arrived and couldn't find designated spots for pick up of mobile orders. I saw a male employee bring out someone their meals and gave them my assigned pickup name. I was told by him to get in line and to tell them I pre-ordered via the app since they do nothing with app orders until you get to the speaker. That made no sense, so I asked to have the manager come out to explain this to me. I was told that no manager was on duty. I asked to speak to whoever was in charge (it was Sunday 8/9 at 6 pm). A women came out and said there was no sign saying what I claimed it said. I asked her to follow me to the sign which she read and said "that's not right". I pointed out that it was a preprinted sign in Wendy's colors. She just kept repeating, that's not right and ripped the sign out of the ground. When she told me to get in the 10+ car line, I told her to cancel my order. She said that she couldn't do that since I already paid for it. She then said someone would bring out my order and they did. Don't bother using the Wendy's app for this store. This is a poorly managed location (see other ratings). You're just wasting your time and asking for a lot of frustration. read more

Tonight i went to your restaurant ask for 2 chillis . They give me a nasty actitud it was 8:40 pm they where rushing me to place my order my chillie was a burger cut it in pieces and no beans or flavor. And it was also a long wait. read more

i wanted a burger in the worst way,ordered a double cheeseburger for about 6 dollars,looked awesome,tasted like a cooked piece of cardboard absolutly no flavor.will never ever ever eat at a wendys again read more

Do not pay attention to their sign. Although they claim to be open until midnight, at 11:45pm the drive through speaker told us they were closed as we were staring at the sign. I wonder if their owners are aware that their employees are closing at whatever time they wish. We won't be back. read more

It's Wendy's, people. Get a grip. It is definitely faster service when you go through the drive-thru, I've noticed. What holds up the line is people who want exactly seven pickles or who get to the window/register and have no idea what they want. They serve burgers, fries, and chicken y'all. Let's all do our part to keep the line moving. Know what you want and have your money ready. It's not quantum physics. The people there are hustling to get the food out. They are clearly understaffed at times, as one reviewer pointed out. I'm not sure why this is the fault of the employees or the management team. The employee turnover rate at a fast food chain is high. I love the huge fountain drink machine that has about 4 dozen drink options. There's free refills from the fountain and I can control the amount of ice I get. The fries there are good, not McDonald's good, but better than the travesty that is Burger King fries. In conclusion, it's fast food, not a Michelin rated restaurant. The people there are working hard for minimum wage. Do your part to move the line along and help out your fellow spicy chicken sandwich lovers. read more

I went thee and they were busy.Bought two pulled pork sandwich's for my wife and I. The pulled pork sandwich was a total JOKE!!! About two tablespoons of pork on a huge roll for 4+ dollars!!!!! WOW is all I can say and sorry Dave you will not get any more of my money. You should be ashamed to sell these. Brian read more

Just got back to work with my Taco Salad. Guess what? No chili -- what kind of Taco Salad is that?

I am not satisfied. I attempted to have my mac n chez heated up because I could not afford to buy a meal with my friends and the cashier said "you can't eat that here" and called me a clown. I understand that it is outside food but I was just trying to enjoy a meal with my friends. read more

Horrible service, actually never got service left the drive through line after 15 minutes and went inside thinking I might be able to get quicker service. NOT There were 3 people waiting in line for service and about 8 workers ignoring everyone. How bad is that!!! Whether this is a company owned store or an individual how can they stay in business. Love Wendy's food but will not put myself through that again read more

Sloooooow service. They cannot handle the lunch rush. If u want to go during lunch m-f skip it, go to chick fil a across the street. Much faster. read more

I have never waited less than 15 min at this Wendy's- not to mention every single time something is forgotten in my order, make sure you check the bag before you leave! The only way you get "fast food" here is if you go around 3:00 or after read more

We waited in the store for 32 minutes and NEVER got our food and had to argue with the manager to come out to do the refund as she was the only one cooking and the only that could do a refund. The staff of young men seemed to be wandering around in a daze and seemed to be poorly trained. They also seemed to be having problems with the equipment. We went inside because the drive through window was backed up around the building, which should have be our first warning sign. There were at least 6 other people who had also waited 30 minutes for their food and when they got it the orders were wrong. The manager was very nasty though there was an aggressive male customer in there who helped make it uglier than it should have been. But there was no excuse for this sorry lack of service. read more