I did order online: a side of fries for my grandchildren, they took 300 points off my account. then I ordered a Jr bac cheeseburger, it took my money right away when I got in fr of the window, they got me NOTHING!!!!!! I had a total of more than 700 points. read more

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Have ordered delivery from here a million times and 90% of the time they cancel the order (AFTER taking it, claiming to be working on it, and tricking the delivery driver to go there and waste their time!) and the other 10% of the time they just make up the order and toss whatever they feel like in a bag which is typically extremely old/cold food that vaguely fits what you ordered (some kind of burger with random chance of it being the right one, some kind of side, etc). The food also comes, the rare times it does, consistently 1-2 hours later than it is supposed to (so really 2 or 3 hours after ordering, and no - not due to the delivery driver, as they are stuck waiting for it forever and even texting about the wait). Eating there in person wasn't any better and last I went it's still only drive-thru for some reason, which resulted in, well, the same service I got with deliveries. It's sad this is the wendy's for this entire town, build one on the other side of the bridge so it's as far as possible from whatever is cursing this one. read more

Wendy's is a good place to eat, but definitely not this Wendy's. Every time I order something they always forget something, or I'm getting served left over hard food. Very upsetting they need to do better. read more

horrible service and it takes for ever to get a single burger. i took my grandchildren this morning and the food was gross. my "" spicy chicken sandwich "" was as old as the store. all dried out and hard like a piece of wood. i got two bites from it but not even the dogs wanted to eat that. the color of the chicken is so dark and old. my grandchildren asked for baconators and they did not have any lettuce tomatoes but one small piece of bacon. we ended up throwing everything away to the trash can. read more

Wendy's - a burger and lettuce on a wrapper - Fast Food Near Me - Defiance, Ohio

My Fiancé and I just went through the drive through here. They took a few minutes to even greet us. Once we ordered our food there was no way to confirm our order due to the screen not showing it. When we went up to the window the person did not say anything to us and just accepted my fiancé's card. When we looked at the receipt we saw they added something to it that we did not order. We ordered two frostys and a large fry and they ended up adding a taco salad to it when we mentioned nothing like that. we only mentioned a fry and 2 frostys. when we told them about the salad being added they were very rude about it. about 5 minutes later they gave my fiancé cash to reimburse for the taco salad but overall they were very rude and not organized and I would not recommend. we will not be coming here again. read more

Ive been there mega times and over all the service is good. once in a blue moon they might forget the extra napkins or extra ketchup but these young people try and do the best they can. they always made it right if i dint get something just like i asked for it!! they never are rude and overall ill take them over Mcdonalds anyday! I also appreciate if you call em and tell them something wasnt just exactly right..they dont do you like Mcdonalds and say well do you have your reciept and so on..they just make it right Always! read more

Wendy's - a woman smiling and looking at the camera - Fast Food Near Me - Defiance, Ohio

Wendy's used to be my favorite fast food. I no longer can visit this location as I've given it many chances and after so many orders that have been mixed up, incomplete and cold, I have given up. The line is extremely slow. The people at the window have been rude. Two different times I visited the location, an employee or 3 one night, are Sitting out the back door smoking and taking their break. And not only could you hear their conversations were they usually complaining about customers or their managers, the smoke would hit you in the face. I will visit Wendy's in other locations but no longer in my hometown sadly. read more

Took at least 20 minutes just to get my burger. I was the only car going through the drive though and do not understand why it was such a hassle. read more

I stopped by this evening. They gave me the wrong burger and the one I did get was a double with bacon. Burnt. Not good at all. Normally they have super juicy delicious hamburgers but I must have gotten someone else's. The fries were mostly the kind you get at the bottom of the bag and my frosty was mostly melted. I realize we're having a pandemic right now so I will try again another day and hope for the best read more

Great service. Gentleman who took our order was very kind and helpful with giving us extras for the kiddos. No changing tables in bathrooms. Probably needed a remodel 10 years ago, as I remember Wendy's looking like this as a child. Fake ceiling plants and all... Facility needs a remodel, stat!! read more

Wendy's holds a special place in my heart. The food at this location is always delicious, but I usually spend a ridiculous amount of time waiting for it. There is one gentleman who works there that always has a smile on his face and is very quirky. The other staff there usually have an attitude. read more

Last time they fucked up my order which i don't understand how when i asked for 2 burgers that were exactly the same and they werent, one was missing all the toppings.. this time however I watch her SLOWLY put in my food into the bag not wearing gloves with her chunky fingers touching my fries and she pulled down her shirt to probably hide the fact i saw what looked like an adult diaper!! And she touched her face also... this is disgusting especially with covid nowadays.. these people should ge wearing gloves and most importantly MASKS!!! I was hungry until i watched all of that.... Disgustingly disappointed... read more

Worst fast food experience I've ever had anywhere. Usually a place will have only one or two strikes against it: slow, or dirty, or rude, or getting the order wrong. I didn't get the chance to personally test #4. The place is dirtier than I've ever seen it before. People before me in line were mumbling about the speed of service (or lack thereof). One guy kept telling the lady at the counter they were missing stuff on their order. Then it was my turn. I made my first and it was to be my only request: four 10-piece nuggets. The cashier immediately turned to someone in the kitchen and said something like, "I'm going to need four ten-piece nuggets," and the response from the person in the kitchen was (loud enough for everyone in line to hear), "What the hell?" I have never heard someone complain so rudely that I was, you know, giving them business. I left humiliated and angry. Immediately went to Taco Bell where I got awesome service. So, in summary: Dirty, slow, inaccurate orders, and especially rude. I'll maybe try it again in a few years when management gets control of the place. Used to be a nice place in Defiance. read more

food is trash, staff is sketchy, takes 20-30 minutes to get food through the drive thru, it has been like this for years.

I'm not from Defiance but I've been there training for a job. I was leaving town to head home for the weekend, I hadn't had lunch yet, it was 4:00 & I just wanted a hot burger before I got on the road. Nice wish! The lady working the drive thru was really nice but she made my combo order a large without asking. I also got a 4 piece chicken nugget & they were barely warm. About a 1/2 mile down the road I get out my burger. My "double" was a cold, dried out, single. Since I charged a ridiculous amount for a large I never wanted in the first place the least they could do was fix it so I went back. Walking in I was met by 2 young men who were less than enthusiastic or concerned with their jobs, much less how well they did it. One was put out he had to remake my burger, it was still cold & dried out with a bun pushing stale & gave almost half of it to my dog. I'll be in Defiance a lot for my new job but I'll NEVER go back to this Wendy'. NOT good. Not good at all! read more

Waited 25 minutes for food. The burgers were wrong. The soda is disgusting. They only wait on one car at a time. You set there waiting to order until the people in front of you have their change then they will take your order. Do not go here!! Money wasted!! read more

Defiance Wendy's is a joke. They're good is mediocre and they're service is worse than there food. If you want to wait ten minutes at the drive through to get a wrong order then your in the right place. read more

This place is the worst to eat. You can smell the cigarette they smoke when you walk through the doors. Bathrooms are nasty! Shit on the walls? Who cleans. Got cold fry's and my son's cheeseburger was pink! The new take over sucks! I've heard them make fun of " special needs kids/adults". They need a new crew! And when you contact corporate they tell you they can't do anything.... I rather eat at Asian Grill at least I know I will have a big in my food. At Wendy's you never know! read more

Ordered 3 jr. hamburgers. They looked like they had been laying around for days. Didn't find out until I was home and wasn't going to go back. Wendys boasts about their burgers being hot & juicy. NOT! Mine were dried up and cold. They went in the garbage. Service was really slow. Wendys...YUK!!! read more

Don't waste your time if more than one car. waits will easily exceed 20 minutes..oh, but they have figured out how to not show the extreme wait times. you just don't take the order of the 2nd car until the order for the first car is complete. even if they wait to order for 15 minutes. for every 10 times i stop.. i leave 9 of them before ordering. read more

I'm sorry - but how hard is it to make a salad with something besides brown lettuce sitting in water that makes the cheese mushy? Extremely frustrating to make the purchase only to open it later and find it inedible. read more

Just picked up my order of an Apple Pecan Chicken salad. disappointing with the little tiny chicken and no blu cheese on it. Got back to the office and surprised as they are always great...not this time. Sorry, just disappointed. Also croutons instead of pecans??? read more