We entered the drive through at 1 PM. It's now 1:15. Still no food. There was one car ahead of us. And they drove off 10 minutes ago. Highly recommend avoiding this place at all costs. read more

terrible. did a mobile order inside and took 40 plus minutes and waited forever and there just hangout and employees doing nothing here but walking around. even a guy left. all got AirPods in and not even listening. read more

The worst Wendy's experience ever. From start to finish. We ordered on the app and got a deluxe jr cheeseburger, a Bacon jr cheeseburger, a small frosty, 10 nuggets, and a baked potato. First we pulled in the drive thru 11:30pm on Friday July 26th and at the speaker was told "welcome to Wendy's, I'll get to you when I can" a little surprising but ok... then came back and I said "I ordered on the mobile app" and she replied "well did you use a name?" I told her my name and she said to pull around. Not the best service but still not a big deal. When I got to the window she handed me our frosty and dangled it with two fingers to the point it flipped upside down. Glad it had a lid! We got our food and while the nuggets, and the baked potato were fine ( I mean it's fast food I'm not expecting much) the cheeseburgers were really bad. First the buns on both were so hard that I couldn't eat them, the burgers were room temperature, and looked terrible. Dark brown on the edges and not "grainy" in the middle of the patties. Needless to say I didn't eat either one and judging by the service we received I didn't think it would matter if I went back. Wendy's is usually a solid fast food option but this location is the worst I've ever been to. read more

Terrible Service. A young Black woman with bleached hair shut the window & walked away from me last night, Monday 11/18 at 6:20pm. I was behind a Tahoe and waited for 16 minutes to get to the window. All I ordered was a frosty. I said "what took so long. This was very slow." She slammed the window door and walked away in disgust so I drove off. Wendy's owner needs to fire this Very rude young woman. She needs to learn manners and customer service. If I could give a zero I would. read more

This is the worst Wendy's I have ever been to. I ordered tonight around 6 PM after ordering on the app and walked in at 6:36 PM. Order 3 burgers and a fry. Not ready, people already standing around waiting on order. I had to feel the staff to bag my order and put the fries in the bag because the burgers were just sitting there. Horrible. read more

I would like to say this employee Eugenia working at Cornelius location is a miserable person needs attitude adjustment. When I walked in there asked about KRAPPY BURGER she had a big time attitude. Her customer service sucks and not a happy person. Not even that every person coming in she gave them attitude and she didn't want to work at the register that is called laziness . She also forgot about the fries. What if I was a secret shopper CEO from corporate office she going to give them attitude too. read more

I usually don't leave reviews, but the attitude from one of the workers at this Wendy's is just unbearable. Every time I come in, she acts like she hates being there--and takes it out on the customers. I try to be polite, but she's always rude, short-tempered, and just unpleasant overall. Today was the last straw. She gave me a hard time for no reason, like I was inconveniencing her just by ordering food. I get that not every day is great, but basic customer service isn't too much to ask. After today, I honestly don't want to come back. Management really needs to do something about this. read more

92 sanitation rating. Trash didn't look like it had been emptied- so full. Drink machine was out of lots of flavors- no fixed by staff. Drink machine was sticky everywhere. Register lady was rude taking our order- NOT friendly. Huntersville location is way better. I felt dirty eating there. read more

Wendy's - Ghost Pepper Ranch Chicken Sandwich - Fast Food Near Me - Cornelius, North Carolina

The food was terrible. I ordered a late night meal leaving from a family event and I ordered Baconator double, large fries with no salt, medium pineapple mango lemonade and a 4 piece honey bbq nuggets. All the food was cold and my fries had salt on them. I didn't find this out until I got home which is 5 blocks away about 10 minutes. It was late and I was tired so of course I didn't go back so I called 3 times and no answer. I then reached out to customer service to put in a complaint and didn't at all receive a call the next day. I literally had to heat up my food last night and after eating the food I started to have an itchy throat that lasted the next day. Don't know if any of the employees were sick at the time but I would never recommend nor go back to this restaurant read more

Super slow location. Too lazy to even heat up a Cinnabon. Coffee is absolutely horrible. The Indian manager here should be fired. Place is an absolute dumpster read more

Jesus take the wheel. Where do I begin here. This place is a joke. I feel like I have a boog or something in my nose when I walk in because all I get is ignored and weird looks. Why do I keep coming back you ask? Well, it ain't for that Freestyle coke machine that ain't been cleaned since that Corona virus was a thing. I guess I have hope things can change, but I guess not. Clean your machine ya filthy animals! Gross. Ok, so, the food isn't always crusty. Sometimes it's decent. I said food, not the soda. Anywho, please at least acknowledge your girl when she walks in.... Say "hi there Carol K, we will be with you shortly" or something. Get it together y'all. When y'all do get it together, holla at ya girl! read more

Just drove through the drive through at 8:10 pm tonight. Horrible customer service- very rude service rep at the drive thru!!!

I had gone there a couple times. One the for cheese bread and the other for pretzel buns and they didn't have either. All the advertising and enticing got my hopes up then nothing. read more

Employees close early as 9 pm and sit out side on the clock. They sit and laugh at customers trying to order. They have done this the last 5 times Ive tried to go there. read more

Wendy's - two skateboarders in a parking lot - Fast Food Near Me - Cornelius, North Carolina

Do yourself a favor and stay away from this Wendy's! The employees are miserable! I pulled up to the drive through, no "we'll be right with you", no "welcome to Wendy's", instead I got "it's going to be a long wait, I'll be with you when I can". I only waited about 30 seconds after till she took my order, but good lord was she miserable! I ordered a six piece spicy nugget, the bag was covered in the sauce and the nuggets seemed as if they just came out of the refrigerator. The service here is going downhill, but I won't be back to that location. read more

This place is a freaking joke. Food disgusting. Never hot. Thrown together. Closed at weird times. And the worst employees. Wendy's corp where are you on this one? This Wendy's is ruining our nice town! Shut it down read more

I've never in my life given 1 star... and that's high since that is the lowest option that can be given. I waited (wasted) 20 minutes in line to order 3 things (drink, nuggets and fries) through the drive through. The order taker cut me off twice mid-order to step away and address something else. Came back and asked me to repeat the two things I had previously ordered. On the THIRD attempt I asked why this seemed so challenging and he got snippy with me as though I was the one who put him in the situation. He gave me a speech about shortage of employees. I left since it was obvious they couldn't handle anything more at that time. Although unpleasant, this is not on the employee. This is on leadership. I've had plenty of both good and bad experiences here. More bad than good recently. 75% of the time it's been awful in the last year. 25% has been great. My family will be taking our business elsewhere. If you value your time, you will too. read more

Ordered through Uber Eats. Waited an hour, 3 drivers sent by Uber order never ready. Fourth driver issued. I called the restaurant. Angry manager yelled at me, talked over me, didn't listen. Said she gave the order to a driver already. No driver arrived with my food. She said someone stole the order. I said you gave it to the wrong person. Not my problem. 4th uber driver shows up, she refuses to give him the food. Had to cancel order after waiting over an hour and a half. She hung up on me 3x and refused to listen. Uber driver said the staff was angry, short and rude. It's a shame because I love the food there. Ownership needs a complete management change. read more

This old, fat, white bitch was angry at us for asking for food on the damn menu. We asked for a loaded potato, she proceeded to shout at us "NO POTATO" we came to terms and ordered something else. The next person ordering asked for a baconator, which is a very popular menu item. And guess what we heard on our side of the line. You wouldn't have guessed it. We heard very, and I mean very loudly "NO BACON". We sympathize with her because we know she made terrible life choice to be 50+ years old in fast food working the night shift. But that's still zero reasons to be mad at a few people trying to get a late night snack. Save the attitude you gave to us. And use that same drive to complete something meaningful in life. read more

I tried this Wendy's again last night. Thanks to Jacob, host at 6:35 pm, and his crew, his service and food prep were excellent! Medium burger combo, small chili, classic chicken sandwich, sour cream and chive potato, and 3 medium frosty's were all great. Jacob handled my ordering at drive thru rapidly and professionally. The food came up quickly and was hot when I reached my home! Thank you, Jacob as well as the evening cooks. read more

Ordered through Door Dash. Confirmed by Wendy's. 1 1/2 hours and 3 door dashers later, I tried to call. No answer. Says online they are open. Need to try to get my money back. read more

So friendly from ordering, eating in and leaving from the dinning room, which was super clean. They hire people with disabilities as well- for example the individual cleaning the dining room. He was doing such a detailed job and welcomed me with a smile and hello. As a community, it's so important to support businesses that do this because it is few and far between. We will return absolutely based on this experience read more

Best restaurant in Cornelius. I've tried all in the surrounding area, but don't come. It's great but we gotta keep it lowkey

Effiecient Drive Though and Good Product Every now and then, I'll forget something at home and will have to swing by the house at lunch time to pickup whatever I forgot. When I do, I'll swing through the drive through at this Wendy's down the street and pick up a burger to go. Always great service. Prompt and efficient and have never had a bad product or screwed up order. Strongly recommend, particulary to those traveling up or down I-77. It's right at the Exit 28 exit and you're literally one or off the interstate in less than a minute. read more

Wendy's - the front of the restaurant - Fast Food Near Me - Cornelius, North Carolina

Horrendous. Don't bother wasting your time. The employees are the absolute worst. Rude and messing up orders, went back in to say something was wrong (somehow got a baconator without bacon) employee seemed like she was trying to win by saying I ordered it with no lettuce or tomato so that's what I got when I said there was no bacon only then did they give me two strips and said bye. Nothing remotely resembling an apology or the actual proper order. Seemed annoyed they had to make more nuggets at 6:45PM. Management seems to be the real issue as evidenced by this locations horrid rating. Do better Wendy's. read more

Took 20mins and food all cold , system was down nobody was engaging with customers at all, they were rude and it just not a standard wendys for the location read more

Very upset how things was handled last night called to report that they served us spoiled meat and was told we was lying then was asked did anyone go to the hospital ? We said no we threw it up .they said o well if you just threw it up then you didn't get sick from us .like it was not their fault . They need to train their employees better on customer service , not call the customer a lier , not put it off like we was not made sick by their food when we was. Further more there is more than just food poison that can Make you sick like a chemical coming in contact with the food such as at the restaurant or the plant they get their meat from . read more

I've been here twice during the pandemic. The first time I went was around May and none of the employees I saw from the drive through were wearing masks. The second time was in October and every employee I saw was wearing their mask as a chin guard. I'll never go here again because they clearly don't take sanitation seriously. read more

This location is closed all hours of the day. I'd recommended not to use their online app to order since there is no notification that you're not going to get your food. This has now happened three times in the last two weeks. If you must, drive there and wait in drive thru to see if anyone is able to take an order. Then have a backup plan. read more

This is ridiculous dining room says closed at 10 but they closed up at nine... I ordered a spicy chicken and they gave me a chicken wrap... get your shit together.... on top of that they didn't want to read my order back to me... I think you need a new staff there... young man only one there too and the snobby manager and young caucasian girl.... shit they were all snobby... first Wendy's with this issue in my life.... I will never go back to this location again and letting all my family and friends know as well.... if I could it will be negative rating and the manager stated that Wendy's dont do any type of refunds lol I smell bullshit haha If i could give a negative rating i would read more

Best "fast food experience" in a long time!! The staff is super friendly and fast! Our food was perfect and fresh! We will definitely come back read more

Clearly, the owners of this particular location don't give care about reviews. There are so many additional negative reviews about this place but yet I can see they continue on with their terrible customer service. Well, here is another one! They fixed the place up aesthetically but the customer service is horrible. Snarky, snotty teenagers working there. And a whole grown ass adult female manager who doesn't give a damn about the snotty attitude of her employees. I came through the drive-through this evening. I don't like to admit, but I go through fast food drive-thrus often. Usually when you order a combo they ask you if you want small, medium or large. Not good for my health, but I usually order a medium. This time they didn't ask - she just totaled up my order. So then I had to say "can you make that a medium please?" Because she didn't ask me, she had to cancel the entire order and told me to just drive around. I guess this annoyed her. When I got to the window there was no greeting, no hello, no how are you? They just hand me my bag out the window. I say to the young male snotty teenager" i'd like some ketchup and salt please" he says I already put some in the bag with a very grim look on his face. His attitude was so thick you could cut it with a knife. So, I said, I would like some more please he grabs a bunch and hands it to me. That's when I say to him you need to check your attitude. He starts giggling at me rolling his eyes and just closes the window and walks away. Meanwhile, I see what I assume is the manager standing there. Because she's a whole grown ass woman. Working at Wendy's mind you. She doesn't say anything to me or even look my way. And I know that she heard and saw the entire exchange. Unprofessional, but what do you expect out of immature arrogant teenagers and an adult woman who fits in really nicely with them. read more

This is a pretty busy Wendy's location, especially via drive through. For once I opted to get out of the vehicle with the kids. The restaurant is nice and clean with a decent rating. Service was friendly and the cashier did a good job of catering to the kids. The Original Chocolate Frosty is always a sure bet! read more

Went to this location & went through the drive thru. Ordered my food was asked if I wanted sauce I told the man yes & what kind... got to the window to pay he took my card didn't say a single word to me not a SINGLE word. Nor did he give me a receipt... I asked him if I could have sauce he rolled his eyes at me & threw a sauce in the bag.. wrong sauce but at this point I'm ready to go home.. get home my food is wrong. & not only is it wrong it's COLD & I live 3 mins away max.. my nuggets were hard from being recooked so many times my dog wouldn't even eat them.. fries looked like dried burnt thick noodles.. just not a good experience here.. lemonade was good though! Just piss poor attitude from the dude with glasses at the window & they really over cook their food wasn't the first time I've gotten old food there.. needless to say I won't be going back there.. but hey there's a Taco Bell across the road & a McDonald's that would love to serve you! They even give you extra sauces without asking & do everything with a smile! read more

Horrendous potato. Horrendous chicken. Yelled at when asked for sauce. Rude management. Definitely never returning. Lyric is the only saving grace. read more

0 is my rating but it would not accept that as a rating. This Cornelius location deserves nothing more. We have had bad experiences with this location many times, but for some reason, decided to give them another chance tonight. Ordered and paid online, received confirmation and headed to store. Tapped "I'm here", waited 10 minutes and went to drive through to see where to pick up our food. Manager said he never received the order. I told him I have a confirmation email, asked if I could show him at the window. He yelled at us, refused to look at my phone and said there was nothing he could do if he didn't have the order in his system. Yelled that we were holding up the line, refused to help, no apologies, nothing. The night manager at the Cornelius location needs to be fired....we have never been treated that way before. PS- could not get the managers name while he was screaming at us, but was working on Friday evening, October 28 at 9:45pm. Fire him! read more

Gotta say, things have improved at this location. It used to be pretty sorry, but they may have a new manager. Staff can still be a tad snarky, but it's getting better. Very clean. read more

i'm not sure how this location is even still open. hours are never consistent. employees are rude, and you're lucky if you catch them while they are actually serving food. please shut this location down or get new management. read more

Staff is rude when it's near time to close and they don't honor the times as advertised

Nice and clean; Hunter (our cashier) was polite and pleasant; our food was hot and delicious; order was exactly right; could not have asked for a better fast food experience. Thank you! read more