The service is terrible. The food is cold, and you don't even get what you ordered. I used to love Wendy's, but this experience has made me reconsider going back. Which is never!! read more

We are in this area from time to time and we've stopped by this location in our travels. During the warmer months, we might take a to-go order and eat it on the 'town green' nearby for a picnic lunch. I love these older New England town greens. It seems like the drive thru line is always veerrrryyy long. I just walk inside. Why idle my engine for twenty minutes (or whatever) to pick up a meal. Inside I'm usually first or second in line and have my food in minutes. The entrance situation on this building is odd. You really can not see it. Located on the side of the building, facing the main road, you have to cross through the drive-thru line of cars (or park on the left side of the building), follow the sidewalk toward the drive-thru, bear left and then look to your left to see the door. We placed a rather large (seven people) on-line order over the summer and they did manage to forget an item, so I get how that process needs to improve at this location. We also got an item that was not 'ours' in that order. Perhaps a case of 'wrong bag' in a busy kitchen? Whatever, the person without a burger was unimpressed as was the person who paid for the sandwich. Figuring out how to stop this madness definitely needs to happen. When we order inside for just a person or two, they do 'get it right'. There are napkins, straws and a couple other items located in an area just past the cashier. Whether you are dining-in, or taking-out, you need to grab your own items from this area. The staff are pleasant even if not the most interactive. Last visit I had their fish value meal. I must say, this fish is good. The outside is surprisingly crispy, you can really taste the cheese on there, nice bun and it was well constructed (as in, everything lined up, my cheese wasn't half off the patty for example). I will definitely get this fish sandwich any day ahead of some other fast food option. Way better texture and taste. I like Wendy's and am glad I have this option. On days I need to 'chew and screw' this is my preferred option. read more

Ordered on the app to save time and selected pick up at window. Arrived 12 minutes later and then waited 17 minutes in the long line of cars. Pulled up to the window and was greeted immediately. Six minutes later, I was given my drink with no straw. Seven minutes after that I was given my order in place effectively 39 minutes previously. Worst of all since it is a takeout order and I will be eating while traveling. I would expect to at least see some napkins in the bag. There were none. This is really a poor example of a Wendy's as I stop at them often, and they are usually far better than this. read more

Wendy's - a window with a sign in it - Fast Food Near Me - Colchester, Connecticut

They need to shut this place down- it's disgusting! As I was placing my order I noticed how dirty things were behind the counter, especially the floor.When we sat down to eat I noticed that the table was dirty. Moved to another table and it was dirty as well. After we finished our meal we went to the restroom. It was obvious that it's not maintained throughout the day . Water on the floor, toilet paper missing,, even the mirrors looked dirty! I will never eat here again- The owner of this franchise obviously doesn't care. The manager is very sweet and I could tell she was trying to do her best with a lazy unsupportive staff. read more

They ran out of ice and we're rude to me when I asked why they didn't tell me when I ordered. They just expected me to take their warm soda and shut up. So I cancelled the whole order. They should probably learn what customer service is. Won't be going back there. read more

I just found out that the Colchester branch of Wendy's isn't participating in the free breakfasts for Veteran's on Veteran's day. Shame on them, as the other local locations in Windham and Norwich are. Now why would that be, as their founder, Dave Thomas was a veteran himself. So Veterans and Patriots please take note. read more

Decent fast food, in Norwich CT, be careful with the driveway, you can bottom out due to the dip. Otherwise you'll need to CHECK THE ORDER if using the drive thru because it's not always correct, especially when it's done to your wishes. Sodas are great, as are frosty desserts. The single will fill most everyone especially if you eat the fries. Service is fast. It's a Wendy 's, so what is there to say about ambiance..it's clean so that's the most important thing!! read more

They forgot both of the fries when we ordered a number 3 which if I remember specifically has fries in the order.The person who gave us our food did horrible she was slow and forgot things how do you even manage to do that. read more

David provides absolutely the most friendly and pleasant service, he was funny while ordering and even gave my puppy a little treat! I'm grateful for small town service from a corp biz! Noah was also very friendly and helpful! read more

no one in line big rush to take order Bun was half cooked burger warm fries - no ketchup- one napkin girl threw the sour cream at me when she only gave me butter for the baked potato with these high prices. food should be cooked correctly later to this place. read more

Ordered food on mobile for counter pick up. Went in with my two kids to find 3 men behind the counter. One was gaping, another had his hands down his pants, vulgar language and no one was actually working. It smelled like feces. We left without our food and reported it to corporate. I still have not received a refund. Absolutely disgusting. read more

Time and time again I go to this Wendy's because its fairly close to my home. After working extremely long hours...I be hungry. I politely ask the staff (working the Thursday night shift) to make my food as fresh as possible & of course get the order right. Which is already crazy in itself that I even have to say those things. I proceed to get my food just to discover that not only was it cold but also not what I asked. As one could guess I was furious. I pray this review reaches the highest level possible and hopefully it gets corrected. This is my health we're talking about. If you're looking to be disappointed and unfulfilled this Wendy's in particular is the place to go. read more

Ordered a cheeseburger with a drink and person at drive through said straw in the bag. Got on the highway and don't you know, no straw and even better, no napkins! read more

Went to Wendy's two weeks ago. The place was filthy. The floors were dirty and the tables were all sticky. We used to go here a lot, but no more....that's all folks! read more

The employees at this chain are awesome!!! They were all super fun and were joking and laughing with us and other customers. This was by far the best experience I have had at a Wendy's! The parking lot, building, and inside were all very well maintained, neat, and clean. All while we were eating the employees were laughing and having a good time, this place is where it's at! The food was also good, and came fast. My only complaint is that the sprite I ordered tasted like seltzer water. Other than that, I recommend this Wendy's to everyone ! read more

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The manager David is amazing. He makes everyone feel like they're his only customer no matter how busy they are. He's friendly, funny, smart And obviously is a great manager as the staff is very efficient and friendly as well. It's a pleasure to go there. read more

How can this place be this bad?!? Slowest drive thru ever. Slowest people ever. Better off driving to Willimantic.

They are a bunch of retards learn how to do your job. It's not that hard. you asked for no mayonnaise and they give you nothing on your burger and I'm the only one in line. read more

The staff here are always super friendly and welcoming. They get my order correct every single time. The food is always hot and delicious. If you like fast food and are in colchester, make sure to stop by wendys! read more

Terrible. Wait time took over 45 mins in the drive thru just to get a mobile order. Definitely don't recommend

This place was horrible. First it took them 5 minutes to take are order, they had no trays, and one of the guys said im sorry were closed I'm fucking your mom in bed read more

Nothing more than a classic Wendy's. The employee behind the drive through today was nothing short of perfect with their costumer service and showed pride, joy, and passion for what they do. read more

Last 2 times I've gone to this location the people working the window have been very rude and the food was cold. Thought the first time it happened maybe just an off day, but it's not. This is starting to become the norm for them. Won't be visiting again. read more

Kecia S Hello this is the Australian Dumb People prevention and we would like to state that workers there are not allowed to put condiments on food because they could also put something in the condiments so to stop you from being dumb we would like to say don't say dumb stuff before knowing what your talking about -,- read more

It's time for Wendy's in Colchester to close. They haven't gotten my order right in the last 3-4 visits. Their soda is almost always flat now, and apparently the only time they can understand what you ordered is when they charge you. Maybe its just the quality of employees willing to work there or the culture the company sustains, but there is no hustle, no pride and no quality assurance. What used to be the best fast food in town is now a take what we give you and deal with it place. read more

the food is always decent but the manager you had before, you need to get him back in there & increase the wages to keep staff there. it should not take an hour to pick up a online order. Why is there only 3 people working during the busiest part of the day?? read more

Stopped in this past Sunday and ordered a sausage biscuit and a coffee. The biscuit was cold and the coffee was room temp .. Will not stop there again.... read more

Don't take someone's order for a burger with mustard and just ignore that and throw mustard packets in the bag. At least tell the customer that you have a weird policy about adding mustard. Also, mustard isn't a fringe condiment, why don't you just put it on the burger for me so I don't have to stop down the road and add it myself? Getting mustard all over my hands and shit? Or JUST TELL ME YOU AREN'T GOING TO DO IT. Rant over. read more

i have been to a lot of wendy's in my life, and this one is by far the best in terms of BOTH food and service.

This store is usually great but the last week I ordered a salad , got home it was wrong , and today I ordered a bacon and cheese potato, it literally looked like it had been run over before putting it in the bag. I'm suggesting quality control needs to proved . read more

I go to this Wendy's almost daily because my daughter likes to get Frosty's. So today we go to the drive-through and I ask for a burger with only ketchup and a frosty as I pull away I realized that the burger has everything on it. I drive back around to the drive-through and tell the girl at the counter that the hamburger is wrong, she wasn't happy but it was wrong she walked away and then the manager came to the window, her name was Kathy. I told her what happened and she walked away and threw her hands back to dismiss me, I was absolutely shocked even my 10-year-old daughter said daddy what did she mean by that. Never have I ever been treated like that at a fast food restaurant for sure. Manager has no concept about Customer Service and when I called and asked to talk to the owner I was told that he is from Bolivia and was given a number in Spanish. So I filed a complaint with Wendy's headquarters. Absolutely terrible customer service by the manager Kathy. read more

Food was good, cooked well, our order was not messed up. However, we did have to wait at the drive-thru window for a long time.

I work with clients that have special needs. We are always in a van with at least 10 clients. We have gone to Wendy's in Colchester on several occasions. I pick that one for the prices and the service. They always treat our clients with patience and respect. On one occasion I could see we were holding up the line while they were trying to make their choices. They opened up another register and helped the clients without any judgement or hesitation. Many Thanks for your respect for ALL of your customers! read more

One of the better Wendy's I've been to, the staff is always on point and service is fast. The interior and exterior are also well kept and clean and it is more convenient to get in and out of than the McDonald's across the street. read more