Great hot food today from Wendy's of Cockeysville , Md . Burger and Nuggets tasted fresh , fries were OK . Fast delivery . read more

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I visit this Wendy's once a week for my usual bacon, eggs & cheese burrito. Today they gave me a sausage burrito which I did NOT Order. The burrito had egg shells in it. Gross!!!!! The service has gotten better over the last couple of weeks. I think they're short staffed. No ambiance because I order via the drive-thru. read more

Wendy's - Egg shells in my Breakfast Burrito, Sausage - Burgers Near Me - Cockeysville, Maryland

it really is that bad. so, if you gotta go, manage your expectations. leave lots of extra time bc it takes forever to be acknowledged (drive thru or counter). read more

Quality and service have decreased, especially in the last 2 months. A lot of menu items out of stock, drive-thru closed intermittently, long wait times, rude staff. Definitely pass and go to one of the other restaurants on this street. read more

Zero stars !!!! Went here at 11 drive thru "closed " drove past window and staff standing there very disappointed!!

Just kidding about this place. Mobile ordered, and while I don't blame the staff for whatever reason it didn't go through their system, when they realized it didn't work and I paid for food they just kinda shrugged and said whatever and didn't make my food. Then ignored me read more

Stopped in Wednesday's this afternoon for an order pickup that was submitted at 2:54pm. Arrived at 3:05pm and was told that order was not in the system, despite showing them proof of my order and confirming the location was correctly displayed on order receipt. I was then told it may take a few minutes for the order to populate in the system and waited an additional 10 minutes but order still did not appear. The cashier then instructed me to try canceling order and resubmitting, but there was no option to do so on the app. I believe my food was given to someone else & they did not accept accountability. Aside from my food order not being prepared or ready at time of pickup, the cashier that was ringing people up had gave another guest too much change when ringing them up. Luckily the guest was honest and informed the cashier of their mistake. This is concerning for an establishment to have a cashier that lacks basic mathematics skills to ensure proper change is being given. This Wendy's location has been going downhill for months & I will no longer be continuing to support this establishment after my experience today. read more

Wendy's - Burgers Near Me - Cockeysville, Maryland

Service was pleasant, and the food prepared well and hot. Only complaint was salads had too many wilted leaves in my wife's summer salad. Freestyle Coke machine was out of some flavors. Dining area was clean. For a Wendy's, much better than average. read more

It's best to skip this one. After the renovation, I thought the service would be better. WRONG! Cold food, wrong drink, and (of course) bad customer service. Wendy's clearly doesn't care about this location, so why should customers? This team should try harder. For now, I have no plans of returning. It's disappointing being in a nice area, and having such a crappy Wendy's. Dang. read more

I love Wendy's breakfast because i always get their coupons in the mail but i wasn't impressed with this location AT ALL. Pictured below was my "small fries" My coupon said "free breakfast baconater with any purchase" so i wanted to buy the fries. The unfriendly man at the register tried telling me i had to buy the fries and MEDIUM drink to redeem the coupon. I've used the same coupon multiple times here and other locations with no problem read more

Wendy's - These were my small fries. - Burgers Near Me - Cockeysville, Maryland

We had a coupon and wanted to use it. The food was OK considering it's fast food. More affordable and less salty than chick fil-a frankly. Service? Just ok. But I am leaving this review because it was so kid-friendly. Not in the sense of being a kid friendly place per se but because there were so many children! We were there at 10:30am ish and kids kept coming in. The place was clean but a bit warm. I loved it because I'm always cold but some people were complaining. If we had a coupon again, we would be back! read more

Stopped here just a few minutes ago and the service was phenomenal. Food was piping hot, everything was right, and the drive through associate was a doll. They also gave extra sauces for my order which a lot of fast food places don't do. I'll be back for sure! read more

It's a shit show. 1. at 1045 fries are cold, the order was wrong, and the guy working the drive through was more focused on his ITunes through his wired earbuds than working. Should have know when sign out front is hiring and offering same day pay. chicken sandwich was cold and had to tell them they forgot the second sandwich. avoid read more

I was intrigued enough to try "my new favorite breakfast" just a few days into the launch. I stopped by before 1030 this morning and ordered via drive thru. I ordered the Breakfast Baconator and a Coke. No wait. Fast service and delivery. Egg. Cheese. Bacon and lots of it. Sausage. Brioche. One AMAZING sandwich! Wendy's may be on to something great. I, at least for now, am sold. read more

Unprofessional staff!!! Woman at drive thru rushes your order. Dirty kitchen I do not recommend the Cockeysville location.

Wish their were zero stars. Took forever, employees were rude the inside looked dirty the oil used for the fries was clearly old and dirty based on the color of the fries. The fries were hard and clear left under the light for too long as if all the above wasn't enough they gave me the wrong order aaaand didn't give me a straw so basically this place is terrible I hope Wendy's Corp looks into them. Aweful. read more

I wish there was an option for 0 stars because this was the worst fucking service i've ever had.I was the only one in the drive thru and it took almost 20 minutes for 4 items and only one was correct. The beef on my Baconator was straight up black and unedible. I also ordered 2 6 piece nuggets which they gave me half spicy and regular which i didn't ask for. on top of that i only got 5 nuggets. 2 in one container and 3 in the other. Also gave me wrong sauces and no straw in the bag. The worst part of all of this was that the lady at the window perfectly recited everything i ordered before putting everything in the bag and handing it to me. Absolute shitshow and everyone there should be fired. Fucking despicable. read more

Got the 4 for $4 for lunch, The new fries that have a guarantee of being hot & crispy were cold & soft & I started eating them once I left the parking lot. The chicken nugget was awful & cold. The sandwich was just ok, In the past they seemed to taste better, read more

*sigh* I am an eternal optimist. Yes, I read the previous reviews but I thought, "Can one Wendys really be that bad?" And the answer is a resounding...YES. I came here last week to pick up a delicious Wendys burger, I haven't had one in years but I remember they are tasty. I went in to order and noticed the people standing around waiting. I placed my order and time stood still. The people behind the counter were moving in slow motion, seemingly unaware of the pressures of the food that they allegedly supply as being...fast. One burger, people. That's all I wanted. I stood and waited for 10 minutes. While this is not worse than the zombie apocalypse it is pretty unacceptable in a fast food franchise. So sad. Will never return. Beware of this Wendys location unless you have no life and enjoy waiting forever. read more

The 5 dollar Biggie Bag is great. Wendy's is my number 2 behind chic fila .... however things can be a bit better. There are 2 registers but only 1 working in rush hour. It took me 10 minutes to order and about 10 to get my food. Which is a long wait. But I will say thank your for the food being hot. Please keep the condiments section cleaner and the soda machine clean and not so sticky. read more

I prefer Wendy burgers when it comes to fast food burgers.....But this location is always a cluster!!! Slowwwwww service Disorganized Just be ready to wait and be ready to have your order messed up... Wished they had another Wendy location close.... Fast food burgers : Taste wise in that order Wendy , BK, McD, Sonic Fast Food burgers : Service McD, Sonic , BK then Wendy Fast Food Fries : McD, Wendy , BK, Sonic read more

Unfortunately like most others, we think this location is terrible. Saw they overcharged and simply asked for the $1.29 to be refunded and the proper price posted, got no reply from owners. read more

If you're looking for a disappointing fast food eatery , look no further!!!!. This place is absolutely disgusting, foul and has underwhelming customer service to say least. Not too mention I specifically told them no mayonnaise on my sandwich( because I'm severely allergic) and they deliberately plaster my sandwich with it. I also asked for additional order fries which I never received. In addition, I didn't even get a straw with my order as well after having me waiting for 20 minutes. This is isn't the first time this happened ( try the fourth) Poor management. I'm calling for this Wendy's to be shut down immediately. read more

I had a simple order: A chicken sandwich and a hamburger with a pretzel bun. They managed to get both of them wrong too many times in one go. Top this off with some RUDE staff who won't understand that I want what I ordered without the manager being condescending, and you have a restuarant you are better off avoiding. Go ANYWHERE else, just not this wendy's. read more

TERRIBLE food! got the wrong order twice! And the food was cold both times I had to go through the drive through. Wendy's needs to shut this location down! And the worker at the drive thru window was rude from the start. read more

I ordered at the drive thru at this location and there were numerous problems. I wanted a baked potato and they did not have any for another 45 minutes. Ok fine. I then ordered spicy chicken. Nuggets which were the temperature of having sat out a f while. I ordered ranch with the nuggets and instead got sweet and sour sauce. My husband ordered a baconator combo and the bacon was all crumbles. We did not receive straws for drinks or utensils for the frosty. I would NOT recommend this Wendy's. read more

I am pretty lenient with fast food joint reviews...They get 3 stars if they pass health inspection. This place continues to underperform in all the possible ways. See my previous reviews about unhappy workers. This visit has workers and manager yelling at each other in front of half a dozen customers. A customer walked into the store in the middle of the shouting and just wisely turned right around and left, to which a worker said somewhere along the line of good riddance. No ketchup, no napkins, dirty floor with fries in front of workers who just stare at it. Thank God the Coke machine works, barely.....Food wasn't terrible. I still wonder how this branch survives. read more

Dirty and poor hospitality. Overall the Wendy's need to get shut down. No co-workers seem happy there and rushing out the food...making the quality sloppy and not edible. Hopefully the will open a new and improved Wendy close by in cockeysville. It's a shame how little care is put into this fast food restaurant. I'm certainly surprised how long it has been open for. I can't imagine it being open for much longer. Best regards. read more

First time at this location and I ordered a full size apple pecan salad and my husband ordered nuggets and French fries. After ordering we drove to the window and it was already ajar , a you d African American female stood there and didn't at a word. She handed us the bags and I looked through to make sure everything was there. After sitting for another few minutes the worker leans out the window and says " did u need something ?" We we're still waiting on our drinks. We told her this and she said ok. Another African American female appeared from the back with our beverage opened and exposed. She was holding it waiting for the first drive thru female to put ice in it and a lid. This seemed so unsanitary as well as the unwelcoming look on the employees faces. She handed us the drinks and there was a gnat floating around in my strawberry lemonade ! My husband informed her of it and without an apology or anything she took it back and slowly prepared another. I will not be returning to this location. It seems dirty on the exterior and the staff are not driven at all and have terrible customer service. Think twice before visiting this location ! Again another terrible experience today. This place has the most horrible customer service ever ! Avoid this location ! read more

after waiting about 2 minutes in the drive thru with no one in front of me and no response to me saying "hello?" on the speaker, I was wondering if the drive thru was even open because it was late. I drove up to the window to see what was happening and was greeted by an angry woman who told me I "shouldn't have driven up" and that she "was about to take my order". She then proceeded to act like an asshole the entire time my order was being taken and failed to give me my receipt. When I thanked her for the bag she said nothing and slammed the window. Will not be returning to this location again even though I've been coming here for years. read more

This place is literally the biggest piece of shit establishment. Shitty customer service. Shitty wait times. Shitty excuses for the aforementioned issues. You want $15 an hour but can't put ketchup in a bag after asked 3 times. Clearly this is a forgotten store where the company standards are not upheld or enforced. #mcdonalds read more

Employees dont want to be bothered by you. Soggy fries, sloppy burger, Not sure how they are still in business, only fast food choice left I guess. read more

The drive through is literally always out of service. Never a line inside and yet it somehow takes forever to get your order.

Wendys Store Was Closed Before Its Operating Hours Said It Should've Been. Honestly the 1 star review may be unwarranted considering we were never able to get any food, however I think it's justified for the most part when considering the poor service (or lack there of) from the employee we attempted to communicate with. We arrived at the Wendy's after looking up how late they were open to, and google stating they were open till 11pm and it just turning 10pm, we decided to go. Pulling up it appeared as if the store was still open, tv's still being on in the dining room, lights still on. We went to pull into the drive thru, knowing a lot of places close their dining room but keep the drive thru open to help facilitate their workers closing easier, however there was a big truck parked directly in the drive thru looking like it was parked there, and after looking further we recognized someone was moving objects from the truck into the store. Realizing it was a supply truck, we found it weird that it was parked directly in the drive thru rather than the back of the store where there was more than enough space, considering the store was still supposed to be open and its likely customers would still want to order through the drive thru. Whether this is on the fault of Wendy's or the driver of the delivery truck who's to say, but it just seemed like a bit of poor timing on everybody's part. We just crossed the drive thru out the options and figured the front doors would be unlocked so customers could get into the store. Walking up it was clear everything was still on, nothing really being turned off, and we went to open the doors only to find them both locked. Looking for a sign stating the hours of the store, it stated they were open till 11pm, but the dining room closed at 10pm meaning the drive thru still should've been open. Then after looking into the store we noticed someone at the register sitting down clearly trying to act like they didn't see us but not being very good at the act. Knocking on the door they pretended not to hear or see us, and not wasting my time we left after a couple seconds of standing out there, and that's really what spurred this review. I get it to a degree, I'm a server at a restaurant and I'm not the biggest fan of when customers come in late and keep me at work longer than I want to be there. However it was 10pm and they closed at 11pm. There was a full hour in which they should have still been operating, and again I get the dining room closes at 10pm, but if your going to have a delivery van parked in the only area in which it is possible to order food, you need to open another avenue for customers to get food. Or at least be cordial enough to explain the situation or what was going on. Instead the worker didn't wanna give us any explanation or help whatsoever, whether it be cause they didn't want to have to explain the truck situation and avoid an awkward conversation, who knows. But I know that worker must've been clocked in, getting paid for work they were supposed to be doing, customers they were supposed to be serving, and instead they sat their ignoring them rather than addressing an issue. Again I don't think the delivery truck should've been there and that may not be Wendy's fault, however the employee that flat out ignored two customers trying to figure out what was going on an hour before the store was even supposed to close, that's a problem. Missing out on late night business and customers, and I don't expect much from a Wendy's in terms of customer service, however this was just poor all around, read more

Raw pattie, poor service, wrong orders. Have never had a good experience at this location. I love Wendy's burgers and it's unfortunate that this is the only one in the area. read more

Wendy's - Raw pattie - Burgers Near Me - Cockeysville, Maryland

This Wendy's has changed a lot since the last reviewer so I felt compelled to write an update review. Completely remodeled with modern seating and televisions showing the Wendy's network for what that's worth. The regular food you expect but no longer in a dump location. I give it four stars because of the quality of the place but it's still just fast food so take that for what it's worth. read more

Can we have a designation of NO stars? This OLD Wendy's franchise should have been buried with the founder Dave Thomas. The drive through menu is broken to pieces. The exterior is worn and falling apart. The inside looks as though it was built in the early 1990's. The ONLY thing the have going for them is the drive through. The folks that work the drive through are nice and pleasant (Don't let the voice box on the drive through fool you, they are nice. And they always get the order right. Good for a late night run to 1am. read more

rat piss. Thats what this dump smells like. i think it's because my roomates gf took a dump here and the place hasn't smelled the same. the frostys are good. read more

Worst. Wendy's. Ever. Dirty. Don't know if the employees are stupid or just don't give a shit. Perhaps both. Avoid.

This is a dump. Employees are idiots. One day the food is ok, the other it sucks. I pulled up to the drive through, and there was an employee smoking a cigarette right across from the order window. Chicken salads are served with dry chicken. Today I purchased a burger. It was dry and cold. P.s this is not the first time I've had problems here. read more