I was pleasantly surprised by by recent trip to this Wendy's. Every single employee had a mask on and they were all wearing them properly. My food was good and arrived correctly and quickly. I don't write reviews often but I thought the lunch team deserved a nod. read more

Late night crew is entirely disorganized and often screws up orders. They have slow service and does not communicate well with customers when they are out of products. read more

We know this is fast food, so our expectations of their service should be somewhat lower, right?? WRONG!! Here's a tip, if you really want that "oh so awesome" Wendy's burger? Just head some 5 minutes south on Harlem ave... Their Harlem and Irving location will happily serve you super quick and will not rob you of your time in exchange for that great and tasty frosty. This particular location has REPEATEDLY kept us waiting in line, both at their drive thru and their inside counter, and only they might know why. Our impression has been that they must be too busy on their phones or arguing inside. This last time, over their drive thru. We waited over 15 mins. In between cars, we thought "Wow they must be busy". Get to their window.... nothing! Not hello, not a sorry one moment, NOTHING. So we start with the common "um, hello", hellooo? Is this thing on?.... please, I assure you this no joke... we get this loud, dry, one word response: "W A I T". The rest of the experience might be best ignored, as it contains excerpts from my Puerto Rican wife, going bunkers. Lol. LONG STORY SHORT: the area now has bigger and waaaay better contenders to this miserable excuse for a place. And NO #Wendys, This is not against you, we continue to love and enjoy your awesome original and never frozen burgers! But this ONE SINGLE PLACE is better of closed down or personnel entirely replaced. read more

I was dying of hunger so I went to Wendy's and got a Dave's Double only cheese and a medium fri. The food tasted good and the line went really fast. read more

My kind of fast food in the area. Thumps up Wendy's. No complaints on any of the items I ordered. You get what you pay for. Wendy's has a wide variety to choose on their menu, and the price was reasonable. My favorite items to order are: Big bacon cheddar cheeseburger, Spicy chicken nuggets, and the parmesan Caesar salad. The quality of food is really excellent, fresh, hot and delicious. The staff goes above and beyond to try and make the customers feel welcome. Very on point to their work. Consistently efficient. Seems the staff has customer service oriented. I appreciate the service and the excellent food. Thank you for making me satisfied to my cravings. read more

i ordered on doordash. chicken nuggets were dumped in the bag, they gave me ranch when I ordered BBQ sauce, and my burger was missing. I did get compensated, but come on. read more

Wendy's - a bag of chips and a piece of butter - Fast Food Near Me - Chicago, Illinois

January 22 10 PM my wife ordered a baconnator are usually double patties or triple as per customer request they gave her a single with a quarter size bacon in it definitely not a baconNader so she went back to say "could you fix it? The heavyset white employee or manager was absolutely rude to my wife most likely because of her accent I don't like playing that game but this was obvious this time so he Did not want to refund her the sixth messed up baconnator finally after arguing with her and recording mind you he gave her her money back and she asked how much did I get refunded? And he says "I don't know just the six baconnators" so ok.....she proceeds to go to another Wendy's down the block in Norridge and she asked what's the difference between your baconnators? "One is a double and another is a triple" so the incompetent employee on Harlem and Higgins that wants to get paid $15 an hour is trying to rip everybody off so be aware and definitely racist read more

Absolutely horrible service. Every time I come here In my vehicle I have to park and go inside the restaurant because of how long the drive thru is. Then you go inside and no one acknowledges you for about 2 min until the cashier comes from the back. This place blows read more

This Wendy's has some dumb employees. I just ordered a cheeseburger kids meal and they give me 4 piece chicken nuggets and no bbq sauce to top it off. They are fast but they get the order wrong and they are rushing you like they don't want you to check your bag because they probably got the order wrong. And these kids want higher wages? That's a joke. read more

Seriously Wendy's how hard to f*** up is a "1/4 Jalapeno Cheddar Burger without nacho cheese"? "Fast" Food is supposed to be that, and then at least made correctly. You suck. read more

Yesterday, the manager of this Wendys was incredibly disrespectful and refused to return my money and tried to ridicule me as if it were the first time I bought in this place, it is the worst experience. read more

Save your money , went to get dinner . Worst food I've never had ! Burgers were cold throw together. Fries sucked, nuggets were like they just took them out of the frig. Myself and family will never go to Wendy's again. Save your money don't go too Wendys! Had to order food . This crap went in the garbage! read more

I just got drive thru with my friend and I ordered a chicken sandwich and i found a hair in it. It was right before I took a bite out of it I didn't go back to the restaurant but I will leave a review on how nasty they are read more

I give it 4 stars, when compared to other fast food food. I have always liked wendy's burgers. I thought the burgers were a little more moist back in the days when they advertised "Hot and Juicy". I did have a small quality issue with some food. They did a great job of taking care of me and corrected the problem. I will be going back. read more

You know how out of all fast food chains, you always have a "worst"? Well, this is the worst Wendy's I've been to. Not really much more to say...rude employees and they screw up orders left and right. read more

This was the first time I've ever walked out of a fast food restaurant. It was chaos behind the counter and no orders were taken for 15 minutes. Customers were yelling. It was madness and the employees were walking around and talking to each other. Don't go there for "fast" food. read more

Late night at Wendy's...classy, romantic, clean, FAST food, um no....My best friend and I decided to come here after a late night workout...again EPIC mistake if you're in a hurry and want fast, hot and accurate food...as he and I have gone here several times at various times of the day in hopes of all of the above improving with shift changes it had not! This will probably be our last visit there and let me explain why...after our workout, he wanted to buy me food and just have them bag it separately as we were going to different places after the gym apparently the drive through attendant stated, "um sorry sir we don't do that we can just put the order all in one." So he pulls forward as do I behind him making sure there weren't other customers behind me that I was blocking, but nope it was just him and I. I rolled down the window so he could tell me what was going on and while he moved into my window closer to me he noticed a wine bottle in the parking lot space right next to me, seems someone has a classy romantic night here...lol anyhow he told me what the attendant said as well as the typical "you're gonna have to pull up your order is going to be awhile," so we must have waited about 15 minutes. Not sure why it took 15 minutes since it appeared they had a full kitchen staff monkeying around when I passed the drive through window and that fact that he and I were the only customers with a small order not certain what took so long, maybe they were in the back killing the chicken that was on my sandwich...lol though highly unlikely. When we got our food it was correct so 1 star for that though the cheese on our food was not melted and the fries were luke warm/cold and soggy...my hypothesis they gave us old fries. Positive note the berry iced tea was amazing! Best part of the meal!!! Most likely because the super genius late night crew couldn't mess it up, put some ice in a cup, put cup under the iced tea fountain and omg hit a button! My advice, go across the street to TBK , Denny's, etc for your late night food instead, unless you have time to kill, like having cold food, a messed up order, surrounded by mess inside the building or out it's gross, who knows maybe there will be a "romantic bottle of wine" in the parking lot waiting there for you while you wait for your food! read more

Wendy's - Late night at Wendy's ...classy, romantic...um nope, view from my car while in the drive thru waiting for food... - Fast Food Near Me - Chicago, Illinois

It's a shame because I love Wendy's food. Tonight was just completely out of line. First I get an attitude from a staff member because I ordered the wrong cookie. Than got more attitude from another staff member, for pointing out that I was missing an order of fries..(THEIR FAULT). Than to get even more attitude for asking for ketchup. Finally; because I was on my phone, The lady at the window said "I hope you get a ticket" as I drove off. Please get new staff here. read more

The food is fine, in the rare case it's correct. The employees here have the mental capacity of a bivalve. If you order a hamburger and fries, don't be surprised if what you receive is a hot dog and a bottle cap. I can tell from the drive-thru that there is an exclusive party atmosphere here, and people ordering food are distracting. But please, let's raise their minimum wage. read more

This Wendy's has to be one of the worst fast food places I have ever been to. I don't usually post reviews, but people need to know to avoid this place. Dirty, no soda in the machines, who doesn't have even Coke?!? My wife ordered bacon fries and they came uncooked. Did I mention this place is a pig stye. The health department will be contacted next. read more

Wendy's - Fast Food Near Me - Chicago, Illinois

Wooooow. This place is so dirty. The ketchup dispenser had food flies. Garbage all over the restaurant and the restroom.Never again I will go back to this Wendy's. My wife and I were going to dine in but after seeing all the garbage we decided to take or food home. I just hope the kitchen was cleaner.Dave Thomas will be so ashamed of this place. read more

Haven't had a new review for this place in a while so felt it needed a more recent one. Now I tend to go later at night through the drive thru but my experiences inside the restaurant have been decent enough. Going through the drive thru is always extremely quick most times and my orders have never been messed up. Don't go to a fast food restaurant expecting the greatest food you've ever had. Its there, its quick, it will fill you up and I find the food better than McDonald's plus its always good to get a Frosty fix once in a while. read more

It's a Wendy's, so I'm just going to get straight to the point- DON'T come to this location if you're in a hurry. This is probably one of the slowest Wendy's and overall fast food locations I've ever experienced. Took 15 mins to get through less than 10 people in the inside line during the lunch rush. Boo :( read more

LOL They are so rude here. I went through the drive through and asked for a small frosty and a medium fry. When they took my order they were rude. Then when I got to the window I payed and the woman gave me the frosty and the bag of fries together. The fries got dropped in the bag on the drive through pavement and I had to open my car door and get the bag. The woman working didn't apologize and went to her coworker and whispered something to her. Then she gave me back my card and didn't say anything else. She also gave my sister and I a dirty look which was a great touch of amazing customer service. They always get orders wrong here and are very rude. Wouldn't recommend going here. :( read more

Worst customer service, ever! Lady at the window is very rude. Never coming to this Wendy's again. Management needs to train their workers on how to treat customers. read more

We recently tried the Gouda bacon cheeseburger- made it triple patty and it was actually pretty good! Normally Wendy's has now become our go to fast food chain for burgers because i guess its just the way they cook their burgers over the other popular fast food chains. Thankfully they didn't screw up our order so I'm happy! read more

Wendy's - Gouda bacon cheeseburger made triple patty - Fast Food Near Me - Chicago, Illinois

Even though I've been on an anti fast food campaign, I don't consider Wendy's Grilled Chicken sandwich and small Chili unhealthy. Now that I've had the audacity to eat one in front of my boyfriend, I got him hooked! We just had it twice this week for lunch already. Call me crazy but it doesn't make me throw up immediately afterward like BK, McDonald's and Taco Bell. Maybe that's how I justify that it's OK to eat here. BTW, their iced tea drinks and freshly squeezed lemonades are better than sodas. read more

Late night drive thru is horrifying. Saturday October 26th we drove in around 1am. We literally sat at the speaker for 13 minutes waiting for someone to greet us. I thought they were closed. We then beeped the horn a few times because we knew they were open and someone FINALLY came to the window. He said the car in front of us ordered about $40 worth of food. (How is that my problem?) We waited another 3 minutes before we realized there was a Burger King across the street and drove off. read more

Sat in the drive through for 5 mins until I said hello and a woman responded back with a loud HELLO instead of sorry for the wait what can I get you today ? She was rude and wasn't able to comprehend what we ordered. Very unprofessional and seemed like she didn't care at all for her customers. read more

Went to the drive thru - they got our order wrong. If it was busy I'd give them a break, but we were the only customers.

I'll just say I assume the owner has the same problem many retail locations have, finding and retaining good employees If I owned a small business such as this I would make every effort to pay $18 an hour or more and make it job more want and want to keep although I have no idea what the financials are here and how much it would cut into their margins so..........I will say it seems to have gotten better in the last year or so. I mainly use the drive thru late once a week. read more

Seriously!!!!! I was here about 10 minutes with one person in line in front of me. When it was FINALLY my turn several employees all walked past the register and zero people asked me for an order, including the manager 9:38 pm in case some one in the store reads this. I wanted a simple frosty, something that should have taken less time than my typing out this review. read more

I am pained to leave this review since Wendy's is generally my go-to restaurant when we get fast food. They just re-opened this location after a complete tear-down and re-build. But don't let that new building fool you, despite that "new car" smell this place is dumpier than ever... and it seems that each thing you order is paying for their construction since everything on the menu is more expensive than before, some sporting an almost 100% increase. We have gone here twice since they re-opened. The first time the staff was so confused with the coupon we had you would think we handed a coupon for McDonalds. What a time-consuming mess that was. Then the chicken we got was so over-cooked you almost couldn't bite through it. The last time was last night. After starting our order in the drive through the person told us it would be one minute... after well-over a minute she returned and we had to start our order all over since what she recited was just wrong. After paying the huge prices they now charge here we got home to begin our meal... of course the chili we had ordered for our son was nowhere to be seen. I know, I know... the cardinal rule of drive-thus is check your order before you leave... so partially bad on us, but also horrible on them. We were not driving back so now we are out our the ridiculous $2 we spent on a small chili (used to be $1)... and I am left with a terrible taste in my mouth for this joke of a new restaurant. Not only that but the sandwiches we did order were so slathered in sauce that it was oozing out the side before you even picked it up and they were virtually impossible to eat without a knife and fork or a huge pile of napkins, not to mention this made them completely disgusting. I had been here quite a few times before the new building and never had experienced the incompetence, overcooked/oversauced food and general confusion and mistakes. I'm not sure if they hired new staff or they just are not used to the new computers, grills, fry stations, drink machines, chili ladel etc. but whatever happened here is a tragedy. I guess I'll have to drive a little further to go to Culvers. :( read more

This Wendy is the worst. I've just had one bad experience after another. The usual drive though experience end in cold food. I even complained to Wendys (I'd really wish it was better) and they seemed to know they have had issues. They sent me a bunch of coupons which I used to buy another cold meal which I tossed about 4 minutes later. read more

Really surprised with the reviews on this Wendy's! Maybe reviews were from before renovation and previous staff? But I have nothing bad to say about this Wendy's. Always fast and fresh with every order and I go here about 2 times a week. Have never had a mistake besides no ketchup in the bag (when asking for it) but never food wise. Honestly one of the most quality fast food locations I've been to. read more

Brand new building, same employees and bad food. I'm not sure how other Wendy's can all taste the same yet this one gives you improperly cooked and dry burgers and fries that are cold. Sure this can happen at other fast food places from time to time but 9 out of 10 times you get cold, old food from this place. read more

Worst service ever. Lady at the drive thru has an attitude for no reason. She gets mad when I ask what kind of soft drinks they have and then has an attitude when I ask for a receipt. read more

I don't normally go to Wendy's but I was so hungry and I needed something to eat before hopping on 90 to go home. The customer service sucks. The burger was at least pretty decent but the people who work here clearly don't want to be there. I went through the drive thru and ordered a meal. I asked if it was possible to get a water instead of a pop and the guy just repeats the price. I then asked if they had a large size for a large fries and again he repeats a higher price and tells me to pull up. I pull up and the woman hands me a bag and doesn't say anything. Because of the terrible service, I won't be back. read more

I dont know why I keep coming back to this Wendys or why I don't check my order before I leave. Maybe it's the thought that it just makes sense that I receive what I order? I just comprehend how I receive someone else order 50% of the time which is always a crappier meal than what I order. I don't like to eat in here because it always smells like pee. I don't dislike Wendys. Just this one. read more

Garbage staff and garbage food. No matter if there's no one else in the chain or 100 people you'll get the same service. In the drive thru they cut you off and tell you to "hold on" and don't come back for minutes at a time. Rude ignorant and SLOW read more