Hamburger is fresh and ready to eat. I wish they didn't change their fries. They are like jack in the crack fries. I miss Wendys real fries at this place anyway I'm not sure all locations have changed their fries. read more

Usually awesome food. However tonight the Pretzel Bun Chicken sandwich was raw therefore no bueno Love there service and appreciate the speedy service. But please cook the food first. Thank you. read more

Ordered through mobile app and made payment twice due to app malfunction. Went to the store and they didn't have my order. Showed the store manager my credit card account that payments had gone through but she had an "i don't care, it's none of business" attitude and refused to give me my order and asked me to call customer service for a refund. I called customer service multiple times and was given the run around. Every time I spoke with an associate, got told the regional manager would contact me, but they never did. Finally, after two weeks and hours spent waiting on the line and talking to different associates, I was finally told the refund will be available for pickup at the store. We'll see how that goes. It's ironic that Wendy's states on their website that they treat customers as family. Yet, I felt I had been treated like their worst enemy, when they were the one that screwed up. read more

I just had the best experience at the Wendy's in Castro Valley. The drive through line was out into the street but it went very fast. I ordered for 4 kids and they understood my order the first time. My food was ready as soon as I paid and when I got home, everything was correct, hot, and delicious. I have had issues at other Wendy's in the past so I didn't want to go there for dinner but my kids begged me. I don't usually post reviews but the employees did such a great job, I felt it was important to do so. The employees were also professional and friendly. read more

This branch is a hit or miss. You're lucky if they get your order right and if they don't forget to put condiments or sauce for your nuggets. Lol. Drive thru can get busy on peak hours but doesn't get as busy as the next door McDonald's. Best bet is to park and just buy your food inside. Definitely less busy. They're open until 1am and they deliver via doordash! read more

Wendy's here is big, parking lot and dining area. eats: nuggets (5/1.49) -too much batter, real chicken meat 2.5 stars, mushiness of the batter messed up the nuggets service ok. read more

It breaks my heart to leave this review, I've had love for Wendy's for a long time and this location was a go to but take a look at the picture.. that blue thing you see there was in my food, and not just in the box..it was literally cooked into my chicken nuggets..hard piece of blue plastic in my chicken nugget..ima honestly have a really hard time going back read more

Wendy's - That blue think you see there was literally cooked into my chicken nuggets... - Fast Food Near Me - Castro Valley, California

i could tell the girl was new, but trying to correct my own drink order? i asked for this drink, "oh you mean this one?" no, this one "oh okay this one" nope at the window i also asked if this was the correct drink and she still said the wrong one. i asked if i could get this drink with this flavor, and she asked for the wrong drink back and i gave it because i didnt need it. she gave it back saying to just keep it but was pissy about it like i didnt ask her 4 times for the right one. ended up with no dipping sauce and no spoon even though on the receipt it said so. the girl taking orders under lorena's finger and the coordinator needs to learn to listen and read read more

My favorite dollar menu! Seems the healthiest out of all the fast food joints too. I like to do one of the following two options: *Baked Potato & Chili *Chicken Nuggets & Caesar Side Salad $2meal, can't beat that! Once in a while I will splurge and add a Frosty and Fries. Still a $4 meal, rock on! read more

When I walked in there was no one behind the counter and only one customer in the restaurant. I waited patiently and said hello one of the workers. She made eye contact with me, but never approached me or spoke to me . She ignored me and continued to speak in Spanish to her coworker. I waited for five minutes and they still never came over. I will never go to this restaurant again. Don't waste your time or money ! read more

This Wendy's stands by their name for having The Best Food in my opinion. Great Customer Service from Jeffrey that takes your order @ the window every morning. Jeffrey is a friendly down to earth guy who always has a smile! My honey butter biscuit sandwich is always fresh! Thank you & please keep up the great service! read more

It's not great when doordashing, they accept doordash orders yet close the dine-in area which is inconvenient ESPICIALLY when there is a long drive thru line. I don't know if any other dashers have had this same problem but they need to find a more efficient plan for situations like this. read more

Workers at Wendy's yell on the intercom when they're taking orders for drive thru. Either they like to hear themselves over the intercom or hard of hearing which is the latter cause we always have to repeat our order every time we go there; no kidding. Just an observation that maybe management need to go thru their drive thru to experience it. read more

I usually don't leave any bad reviews because I know sometimes stuff happens..but this is the second time I'm getting a rubbery not cooked Spicy Chicken Sandwich.. read more

Wendy's - You guys need to fix this .. - Fast Food Near Me - Castro Valley, California

Take this review in context that it is Wendy's. I base my expectations on what I expect from Wendys and I'm not comparing them to burger places that are not fast food and in a different category. The staff is always fast and efficient and pleasant at this location. The dining room is always clean. The food is what I expect from Wendy's. If I want fast food I'll usually choose Wendy's for some fast cheap food. I'm a fan! Their 2.99 combo meals can't be beat as far as value. Don't sleep on the baked potato, the chili, and the frostys. read more

I've been irked several times with this Wendy's restaurant's accuracy. I want my order the way I ordered it, not just any random way.

There's a drive-thru associate, her name is Lorena; (at least according to all of my order receipts when she's managing the window unless she is ALWAYS signed in on someone else's name) - but she is a petite early-ish middle-aged latina. I will generally place an order early in the morning between 7am and 9:30am if I stop by for breakfast here, between Monday through Friday. And while I'm not sure what the problem is, she will screw up my order, 90% of the time. Mind you, I'm checking the order screen and receipt to make sure what I've ordered is correct, but she will still find a way to mess that up. She will pour the wrong flavor of soda that I requested; forget half of my order entirely; when the order screen is NOT working, she will fail to remove ingredients from my order that I've requested to be left off. Also, I've observed her, (as I'm pulling into the parking lot up to the drive-thru order screen), enter the building from the back entryway, and start to take my order before I knew she was at the order screen to place it. So essentially, attempting to take an order from memory, which of course ends up being wrong, ALL of the time. This place is too close and convenient to my home to drive across town to go to the next one, but I will hold up the line moving forward to check every single item that I've ordered to make sure that it's accurate to avoid losing anymore of my money, and further frustration. Check your items before pulling away anytime she is the one placing your order. read more

Why the hell is the restaurant not opened?!?! You'd be getting a lot more business had it been open... instead you got people driving away because the drive through line goes out your parking lot and into the streets. Smh! read more

Waited 25 minutes in line to do a pickup order to be told they where out of what I ordered. This isn't the first time that this has happened. read more

Hands-down this is the best Wendy's around!! I've never had a problem although the fries are a bit on salty side. The bacon is always perfect! Customer service is great! I actually live closer to another Wendy's and I will drive further to go to this one. If any Wendy's employees from this location reads this review thank you! read more

I am a coffee drinker, their coffee is so bad that you don't want to drink. Don't order the coffee, waste of money. French fries is too salty. Sorry but I have to tell what I've just taste. read more

I thought my days of fast food were over now that I am off bread and complex carbs. Nope. Late night munchies still come 'a knockin', so I need to get my grub on somewhere that's open past the dinner hour. After a musical in Berkeley, my friend and I were hungry, as we always are now that we don't eat barbs. I thought the only option was Denny's or a 24-hour diner, but he reminded me that certain fast-food joints allow you to get any burger or sandwich, only ask for it in a lettuce wrap instead of bread. I got the Avocado BLT and Dave's single both in a lettuce wrap and the southwest chicken salad. NOT a fan of Dave's cheeseburger in a lettuce wrap. This has more to do with my having a problem with ground beef sometimes. I could only do ground beef in a bread burger. The grilled chicken BLT was great. The grilled chicken had good flavor, and it was quality breast meat- more than I can say from experience at other fast food joints! So, it is good to know that although I am not eating bread, there are still late-night munchie options for me. read more

Wendy's - Keto friendly version of Dave's single cheeseburger. Tastes better than it looks! - Fast Food Near Me - Castro Valley, California

i love wendys but this location is the worst. it took 45 minutes to go thru the drive thru. not one time, i was a fool and tried again with the same results. read more

I probably should have about 1,300 check-ins here, except for I've never checked in this place! I've never said "nah I don't want Wendy's." I think I've eaten 80% of their menu and everything is tasty. I normally get their Spicy Chicken sandwich, fries and nuggets. I recently had their chicken tenders and it's really good, especially with their new sauce. I just tried their Baconator and you can't go wrong with meat, bacon & cheese. Their hidden gem is their chili! Add their Chili Sauce and it's heaven. I think the item I have ordered the most is their Jr. Bacon cheeseburger. It always hits the spot when I just want a snack. read more

The drive thru line took about 20 mins, which I don't mind as long as the foods hot, but the food was cold as shit, I had to get a full refund. This location is a hit or miss. the food is either gonna be really good or really bad. read more

I've always had a good experience here.. Good food good service and $0.50 Frosties. What could go wrong? Well complete disappointment on my return visit today. $0.50 frosties were a promotional price. Alas I must pay $1 for small frosties again. Still a great bargain. Fresh not frozen beef and all burgers are made to order. I love the chili and lemonade and double stacks and ...... and..... everything that Wendy has to offer. Great go-to place. read more

Slowest drive through in the bay area. It hardly moves and there are always 10 cars in line.

AVOID this location service is the WORST !!! I was helped by the young girl with the big mole on her forehead as i was ordering at the drive thru and it looks like she hates her job ! When asking a question about the menu she annoyingly answered and since i didn't have my glasses i couldn't read the menu . Not to mention it wasn't busy at all and it took forever for my order to be ready at the drive thru But of course a lot of ladies chit chatting in the back and not even trying to get the orders done fast! I hope the manager really cares about the feedback because this place is a joke and of course she's loosing costumers because this place always looks empty... Never coming here again ...I PASS!! Boo!! read more

I know they are known for super fast food being served and ready before you even leave the counter/get to the window lol but seriously the night-time crew has GOT to do a better job not being lazy about making the food. Sometimes when I'm going home from the club I want some Wendy's. Couple nights ago I went and I knew it was like 15 mins to closing so I made sure to ask for "Hot fries" with my order, which in MY mind (and everyone else's I assume) means FRESH FRIES. I taste some fries while going down the street and my face instantly twists. Why did those mfer's give me fries that had CLEARLY been sitting there a while, just RE-FRIED?! That is NOT WHAT I MEANT BY "HOT" FRIES. You could clearly taste how unfresh they were. And by this time I am already getting home, and they are about to close so it's not like I can turn around and rush back. Yes I called the next day, yes I appreciate that the manager was able to fix the problem and replace my meal, but that's not the point. I don't care if it's 1:57AM (they close at 2AM), YOUR ADVERTISED HOURS ENDS AT 2AM, DON'T GET MUTHAF****** LAZY JUST BECAUSE IT'S LATE. We get that it's about time to close, so maybe the meat for the burgers and sandwiches may not be the HOTTEST they can be, but YOU NEED TO AT LEAST HAVE MUTHAF******* FRESH FRIES FOR THE F****** CUSTOMERS WHO ARE STILL PAYING FULL PRICE FOR THE WHOLE MEAL. Or how about just making everything half off if you don't feel like operating at 100% after 1AM every night?? Don't make the customer suffer. And I'm only so passionate because I've noticed this quite a few times now with this location. I shouldn't have to be forced to only visit Wendy's during the daytime. P.S. - They need to axe the creepy pre-recorded voice asking about featured products. I always flatly say "no" everytime. read more

If you're looking for an exciting moment to raise your blood pressure, this is the place! Aren't you bored with the same old, tired customer service from other places? Who wants smiling employees who are kind to customers and seems like they don't want to get rid of you? Castro Valley Wendy's will absolutely make sure that you don't have that boring experience. On top of an exciting customer service experience, Wendy's also has a secret menu: well-done fries. If you're someone who's okay with Wendy's regularly soggy fries, don't bother trying this specialty. Well-done fries are crispy and a gift from God. In fact, this secret menu comes with a special addition of more excellent customer service! If you're a lucky customer, one of the Wendy's employees will make sure to tell you to not order this because it's bothersome for him to make it and will make you feel like shit. Don't you want the employees to mess up whether your order is to-go or sitting-in? Don't you want the employees to leave out certain items in your to-go order when you can't go back and get the items? Don't you want them to ignore you and not take your order for over 10 minutes without acknowledging you? Why bore yourself with other places with better prices, portions, customer service, and quality? Challenge yourself. Feel the excitement! read more

OMG, I haven't eaten at Wendy's in years. I ordered the 1/4 burger meal with fries and an orange soda... ...all I can say is this mess had me passing gas all afternoon. Good thing my boyfriend was working yesterday afternoon cuz his house was bout to explode! read more

You know what to expect. Junior bacon is a good way to go. The frys are almost always undercooked. The chocolate frosty is bomb. They have a smart coke machine. Right on the boulevard... Easy on off for the freeway. Decent spot. read more

Wendy's - Must have been good its gone - Fast Food Near Me - Castro Valley, California

Still love this place but the long, slow line at the drive-thru is making me drop this to 4 stars. 4 stars is still awesome so I am feeling good about this review, I just cannot keep a five star review for a place that gives me a little frustration during any part of the process. The service is still excellent as well as the staff, it just takes a little too long at the drive-thru. read more

True or false: Castro Valley has many fine places to eat that are not fast food? False. Very false. I'm pretty sure there was a point in CV's time where we made a record of having the most fastfood joints on one street, the blvd. For some reason I feel like that is still true as of today. However, some times you don't need to settle for bad fast food. This Wendy's on the end of the blvd as you head into Hayward is actually very good. I have never had a bad meal here. When you go inside (very clean) they take your order at the counter and before you are done paying it's already ready for you to take. Insanely fast service. This also goes with the drive through. The food is prepared very nicely and comes out hot. It doesn't feel too greasy or anything like that. If you were to choose a fastfood place in Castro Valley, this is the one you'll want to take yourself to. read more

My Wife and Grand Daughter went here yesterday. Burgers had no flavor, cheese tasted like cheese food. My Grand Daughter had a wrap with chicken it, smelled sour, she threw it away. Fries tasted like they were boiled in water, not good! Won't be back! read more

The size and look of the hamburger is WAY different than the reality. The picture being advertised is nowhere close to what you actually get. I love wendys but I wish they could structure their hamburgers a little more like the pictures. read more

Wendy's - Fast Food Near Me - Castro Valley, California

My friend says that square hamburgers just are not natural. Who knew that there is a natural shape for hamburgers. She cringes everytime I bring along the square hamburger. You know what? I like the square hamburger! I feel so revolutionary!!! Anyway, this location always seems to be clean. The drive-thru is pretty efficient and friendly. Also, unlike the other Wendy's I reviewed, this one was able to get me the room-temperature water! YAY! The only thing I wish about Wendy's and all the other fast food drive-thrus is that they would ask you if you would like any condiments such as ketchup. I mean, they already ask if you want sauce for your chicken nuggets...how hard is it to remember to ask every customer if they would like ketchup. I hate it when I'm not taking it home to eat and I forgot to ask for a little ketchy! read more

Wow double WOW. My visit was fast fast and very helpful. I had to go inside could not use the drive thru. I had my 2 yr old son with me. Had my hands full. The manager advise the cashier to help me with my food to the car. This kind of service I would have not excepted at a fast food place. Keep up the great service Wendy's. And Thanks to the guy and manger for helping. For sure I will be back. read more

Employee handling food wasn't wearing gloves. Cashier was putting condiments in the bag while already touching every persons credit card. Pretty unsanitary especially during a pandemic. read more

Came here early and I was the first customer of the day. Visited the hospital nearby with the family and was in the area so we decided to grab a quick meal. I ordered a burger meal and fries were good. But the problem here is after arriving home and preparing to eat my lunch I see that my apple pecan salad was going bad. Just look at the pictures and see for yourselves. I was the first customer of the day, right at 10am there should be no reason I'm getting a bad smell rotting salad. Apples were also rotting and the chicken looked nasty. Dont have that kind of time and energy to drive back and get my refund. This is a first in my life. Never had this kind of issue when ordering a "salad" wow. Shame. read more

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