Sat in drive through for over 20 minutes. When I finally pulled up to window, nobody acknowledged me. I sat there watching the lady put a salad and a burger into a bag. Watched another set the frosty at the window. My order sat there for easily five minutes without her opening window to take payment or speak. She was too focused on her phone. Watched her text several times and the final straw was when she picked it up and started talking into phone and walked off. I drove away. No food. No payment. No service. Won't return read more

Service at the drive thru wasn't friendly (my smile and "how are you doing" were both ignored by the automaton at the window).

My experiences at this Wendy's have been so bad at times I consider getting a a part time job here to help out. Be prepared to wait in line for over an hour and if it's within the hour before closing time you will not get any food. I know no one has any malicious intent but this restaurant is really inconvenient. I hope they get some help and wish the best to the over there. read more

Every time I go here this Wendy's is soooooo slow. And the food is always cold. I had the most interesting experience ever the other day when I was there. To make a long story short, I ordered and pulled up. I got to the window and paid and then they shut the little window per usual. Then out of nowhere I hear the female employee yelling F$&@ like 6 times to the other employee. Like I get it you have issues at work it happens. But for your paying customer to hear that through the glass pane window and over the car running you have to be talking pretty darn loud. Also the horrible horrible entrance and exit they have will absolutely be the death to anyone's front end and rear bumper. read more

Never cared much for customer service as I've worked in customer service myself, just care if the product is correct in a timely fashion. Nothing against the works I think they do ok, one though that works the drive in window is great at her job from what I can tell. Ok first think the frosty machine is out of order or a flavor isn't available 3 out of 5 times I go, that's rediculous. 2nd, something is missing or wrong way to often with the food you order. For a good comment though they are open late although I can't find their time on here (yelp). read more

The worst Wendy's I've ever been to. Rude employees, long wait times for food, and the best part is the food will make you physically sick. I honestly think they gave me food poisoning. Do not eat here. read more

Understaffed af!! A lot of the employees are nice people, but I imagine the amount of orders compared to their number of consistent staff members makes it pretty hard to run the store efficiently. Try to be patient! Instead of yelling at them about the wait time for your $5 meal, go somewhere else read more

Probably the most poorly run Wendy's I've ever been to. Takes forever and gets orders wrong too often. You're better off driving to the one in Durham than wasting ur time here. read more

Do not expect to have anything correct. I typically only go here because my girlfriend likes the salads. But even on our most recent stop by we ordered four items and not a single one was correct. We ordered a medium ice water and small vanilla frosty for the pets, a large chocolate frosty, and a medium chocolate frosty. Simple right? Apparently not... what we got was a large ice water, two small chocolate frosties, and a medium vanilla frosty. Really guys? Not a single item out of four cups. I'm surprised at this point a frosty did not come out in salad container. read more

This is the most god awful place. You will be in the drive thru line for literally 30 minutes and there's only a few cars ahead of you. Insanely terrible service. Avoid like the plague. read more

Waited over 30 minutes even though only one car was in front of me. Outside of the fries, the rest of my meal was lukewarm at best. For the wait, i expected the food to be made to order but the burger and nuggets were cold. I know everything isn't always freshly prepared but at least take the time to warm up the food. Someone else should franchise a Wendy's in the Chapel Hill/Carrboro area because they would certainly provide competition to an obviously mismanaged establishment. read more

Quite possibly the worst drive-thru I've ever been to. As a student at UNC I have had the unwelcome pleasure of getting well acquainted with this establishment. Whoever owns this place is way out of the loop because it is horrible. Worst Wendy's I've ever been to, bad food and even worse service. read more

This is the worst run Wendy's I've ever seen. Employees are both extremely slow & rude. Literally have waited over 30 minutes in line here for 2 cars ahead of me. They can never take card and also will get your order wrong 9 out of 10 times and are even ruder when you ask for the right order. Can't believe they're still in business honestly, this place is going under soon unless management changes things. read more

Ok, I get it's slow and it's poorly managed, but give the guys some credit. I could never do as good as a job if I were as high as they were every. single. night. I don't think I've seen a staff of less sober people in my entire life. Still, it's a pretty average if not a little below average place read more

I have been to this Wendy's twice and have had two terrible experiences. The first time, I shrugged off the bad experience and attributed the rude attitude of the employees to fatigue. This time, the guy working the drive through wouldn't let us finish our sentences. When I tried to tell him what I wanted to drink he cut me off and said I could tell him at the window. When I got to the window, there were 5 employees laughing and joking. One lady went to hand me a straw and then pulled it away, multiple times, as if we were in middle school playing some sort of teasing game. I will never return to this Wendy's again. read more

When did service with a smile and basic politeness become optional? I mean, the service in general sucks (slow, messed up orders, broken equipment, etc). However, it would at least get another star from me if the people who worked there had some basic courtesy and politeness. Now, I know, it's just a minimum wage job but, damn, can't they say "Thanks!" or "Please" or anything other than a grunt or just a surly stare as they hand me my food? Sure, I'm exaggerating a little bit. For instance, today the obviously new, in training employee said, "Here you go man". I mean, for this Wendy's that's practically a warm embrace! Don't worry, he'll adapt quickly I'm sure. The thing is, it's management that promotes and allows that sort of poor service. Maybe it's this area. I swear, at the Walmart there's a guy who watches the self-checkouts but never says a word. You ask him a question or for help when one of those scanners invariably messes up and he trudges over types his code in but never makes eye contact or mutters a single syllable. Heck one time he just headed off to customer service. It took me a minute to realize I was supposed to follow. Then, don't get me started about the cashier slamming our food and purchase items down in the bag (that's right Shaneshia, I'm talking about you). My first jobs were Wendy's and Walmart so, I've been there; done that. Guess what? I was polite and made the best of a crappy job. Guess that's why I didn't stay working at those places. Worth considering. . . read more

At 11PM at night after a 3 hour class, this stuff is incredible :) Regularly, it's not too bad either. The wraps are a little small, but they're cheap, so I'm not complaining. read more

I made a Yelp account just to warn everyone how bad this place is. If I could go less than one star I would!

While the business does send it's fair share of valuable coupons to your home, the employees and customer accessibility do not make it a great place to patron. They constantly have issues or attitude. One day the registers weren't working and they couldn't take orders, however people were still on the company clock. Another day the water was out and people were just outside smoking. I don't understand the management here. read more

I went through the drive-thru and ordered two separate orders. First order was correct as I'm driving down the road and I check MY order and I don't have fries. So I have to drive 10mins back to the store to get my fries. Then I get an notice that I've been charged almost 3times as much as my order. Go back to the store AGAIN hella pissed to get a refund and I'm still short on my refund to my card by$4.00. This is the absolute worst place to go to at night cause they don't give a damn. They don't care always an attitude. Will be my last time coming and I will tell people I know not to waste their time. read more

Have you been to a Wendy's before? Well then you know what the food is like. Pretty standard fare. Lately Wendy's has been trying to amp up it's offerings more "gourmet" salads and burgers. I also do enjoy Wendy's more than many other fast food restaurants due to it's more healthy offerings such as baked potatoes and chili. So in terms of Wendy's and other chain restaurants people are familiar with, I think the most relevant thing is service and cleanliness and quality of end product. The service is good at certain times of day. However late night service during the weekend is dreadful when only the drive through is available. The line can be long and the employees are frazzled. Make sure that you have EVERYTHING you ordered and need before driving away from the window. One time we drove away and were missing a drink and a sandwich for a group of about 5 people. So we just left them because getting back in the line would not have been worth it. Luckily we had boys in the car that bought multiple sandwiches and it all worked out. Cleanliness is good as well. Never noticed anything out of the ordinary or that has stuck in my mind. Quality of end product is also decent. I've always gotten food that was warm when it should be and cold when it should be. Never gotten a hair in my food or anything. The lettuce and tomatoes in the salads and hamburgers are substandard but that's common with fast food restaurants. I've also always gotten the right amount of ice in my drinks. So this is 3 stars, but not because there's anything wrong with this Wendy's but because Wendy's isn't the best restaurant of all time. read more

Rude manager at the window. Cut me off as I was ordering at the speaker. Zero napkins. Only one of the 3 sauces we asked for. The sodas all tasted watered down. And one of our burgers was wrong. I could deal with the rest of the mess if it wasn't for the customer service aspect. He was, to put it lightly, an absolute asshat. read more

I love Wendy's. Their delicious fries, fresh and warm and salty and potatoey. Dear lord, but em in my mouth now. This Wendy's, however, will regularly screw up your order. How hard is it to fulfill the following: number 1 plain NO CHEESE. EVERY OTHER TIME THERE IS CHEESE THERE! DEAR LORD! One time, I drove all the way home before checking and then cried when I saw that disgusting yellow mass soaking into what should have been untainted beef. NIGHT RUINED. However, when it's late night and I've been out "hanging out" with friends, I love rolling through the drive-through from a second dinner or a snack of french fries. Always hits the spot. And it's 24 hours now! Plus sign! read more

I usually don't come to this location because I have always had an issue with customer service, and food quality. After not having been to this Wendy's in over 6 months I had a long day in carborro and my two toddlers were hungry so we decided to go in and take a chance. I was very shocked at the great service we got. The team member working at the counter (Gabby)was friendly and smiling to everyone my whole time there. It was very refreshing to see much a different atmosphere from the usual rude or oblivious workers that usually frequent that location. During my maybe 30 min visit gabby also came did a quick clean up of the lobby and spoke to every table. She seems like a great employee.my food was also all correct and fresh. Overall very satisfied with my visit thank you to her!! read more

The location for this Wendy's is fantastic. Because there are no drive-thrus in Chapel Hill and this is the closest one to downtown in Franklin Street. However, the staff is pretty unprofessional. I was giving my food without my receipt, then when I asked for my receipt I was ignored, then the guy came back and looked at me like I was some kind of an idiot, and then I asked again for my receipt and in a very unprofessional tone he remonstrated that it was going to take an entire hour. This was a meal during business hours. It is very important to me as a sole proprietorship to be able to write off business related expenses. I definitely don't need the unprofessional attitude, and I definitely do need my receipt. I will not be coming to this location again, in spite of the extremely convenient location read more

This location gets my order wrong every time. You will also be sitting at the window for about 6 minutes.

The remodel looks good. Service slow. Chicken sandwich very thin, flat and dry. read more

Wendy's - just not what it used to be. - Burgers Near Me - Carrboro, North Carolina

Keep in mind I always leave 5 stars as part of a movement to protest yelps dedication to removing reviews that they do not like. I leave it to the reader to decide their own stars. First this is normally one of the better Wendy's around I even worked here for a week when Reagan was president. But today they are way off. Chili very runny. They must have turned the thing on way late. You have to start chili first thing. At least they used to. The beans were hard as well. The expensive fresh lemonade was also very watery compared to my last visit. The tea was also half watered down. The little chef salad was excellent. Lunch for two $10.50. But not a bargain considering today's quality. read more

On the night of July 12, the door was open for the inside dining. As a customer who is not from around that area, I assumed the inside of this Wendy's was open. As I approached the counter, a hispanic female "manager" ran towards the door and was yelling at me, stating: "You can not be in here, or I will call the cops!" Shocked, I looked over to the other employees and a male caucasian employee who then proceeded to yell, "GET OUT!". Stunned that she, as a "manager" handled this situation very unprofessionally as well as her employee, would definitely never recommend this establishment. I would give this experience 0 stars if possible. I also agree with others, as the line for this Wendy's was super long (which was my reason to go inside) while two female caucasian employees of that night were busy talking to each other and another employee was sitting watching T.V. read more

Customer service is just alright, not as great as the location on campus. The wait was not super long in drive thru but they forgot to give us a couple of items. However, I would come here again though because the food isn't terrible and they have the 4 for $4. read more

Incredibly rude person working the drive-through. We left without our order because I refuse to give a business this bad my money. Kept interrupting when we were placing the order and then demanded we drive forward. No lines, wasn't busy, and regardless, there is no reason to be hateful. Will never go here again. Tried to contact the manager but no answer when called. read more

Slow slow slow. Everyone working there was just standing around talking. Took ten minutes to get a frosty. Dang Wendy's! You guys are making McDonald's service look good. read more

Just ate here. They were out of chicken nuggets, half sized salads, dressing, lettuce, frostys, and artificial sweetener Oh, and the drink machine was not working. The full sized salad I settled on after all other options were unavailable was gross. Probably been sitting there since well before the last food truck delivery which was clearly a while ago. On the plus side, the chili (as usual) did not disappoint. read more

For the millionth time the late night staff has screwed my order up and didn't give me the food I ordered. These workers actually don't care at all. Don't give this establishment any money. read more

To the people who just made me wait in line for 25 minutes (with 2 cars in front of me) just to mess up my order, thank you. Unbelievable.

this wendy's was the nastiest and rudest Wendy's i've ever visited. the workers messed up my order 4 times, gave me 3 chicken nuggets when i ordered 4 and gave me a junior bacon cheeseburger with just lettuce. read more

A regular Wendy's accept the service is kinda bad and the frosty machine keeps breaking. It's less than okay.

Lines were way too long service and the service was horrible. Yes I know its a fast food place but still the staff was very unfriendly. Also the dining area.....man gas station bathrooms felt cleaner to me. read more

I was really impressed with the people who were working here. I came in to use a coupon I had received in the mail. It was very painless to use. A man behind the counter told me that it would be like six minutes before the sandwich I ordered was ready and asked if I wanted to get a different sandwich instead. I said I would wait. About six minutes later I got my bag of food and they had given me two large fries instead of the two smalls I ordered. I thought this was very thoughtful and appreciated it. I will definitely be back read more

Slow as molasses... don't ever go here during lunch time! I waited inside for 20+ minutes to order and they didn't add another checkout clerk. The line had at least 10 people behind me and no one working her seemed to care how long the line was getting, they still moved at the pace of a snail. read more