October 4, 2025
To…read moreWhom It May Concern,
I am writing to formally express my dissatisfaction with the service I received from the Bojangles location at 1909 North Church Street in Burlington, North Carolina. On October 4, 2025, I placed an order through DoorDash that included a 100-count chicken Bo-Bites, four apple crisps, two sweet potato pies with icing, six Bo-Berry biscuits with extra icing, and house-made ranch dressing. The total cost of this order before tip was $117.52, and after including tip and delivery fees, the total came to approximately $133.49.
Upon receiving my order, I discovered several issues. The sweet potato pies were completely missing, and the icing--which I specifically requested and paid an upcharge for--was not applied. The four apple crisps I ordered were also missing, and instead, I received four Bo-Berry biscuits, which are less expensive. The six Bo-Berry biscuits did not have the extra icing as requested, nor did the four substituted Bo-Berry biscuits that replaced the apple crisps. The house-made ranch dressing, which is a key dipping sauce for the Bo-Bites, was also missing.
If the staff had at least applied extra icing to the four replacement biscuits, I could have somewhat understood their logic in substituting the crisps, but that was not done either. These repeated errors, especially for an order of this size and cost, demonstrate a lack of care and attention to detail.
The customer service I received afterward was equally disappointing. It took me four separate attempts to reach someone at the restaurant, as my first three calls were answered and immediately hung up on. When I finally got through, the woman who answered--whose name I could not understand because she mumbled--spoke to me in a dismissive and unprofessional tone. Rather than offering to resolve the issue, she told me she would "give me what she thought was right," despite the DoorDash redelivery status clearly outlining what was already prepaid and owed. Not only is that response unprofessional, but it is unethical to profit from items that were paid for but never fulfilled. To make matters worse, she cut me off mid-sentence and hung up the phone, which is completely disrespectful and unacceptable under any circumstance.
I contacted DoorDash support following this call, and they offered to redeliver the entire order. However, when I followed up with the restaurant, I was informed that the apple crisps were out of stock and that no refund or full remake would be provided. Instead, they would only send the missing pies and ranch and considered the matter closed. After the redelivery, the order was still incorrect. I received only two Bo-Berry biscuits instead of four apple crisps, two ranch cups for 100 Bo-Bites, and two sweet potato pies--again without icing. I know from experience that the pies must be taken out of their boxes and placed into styrofoam containers for icing to be applied, and since I order them this way regularly, this clearly shows that proper preparation was simply ignored.
This entire experience was frustrating and disappointing, especially given the size and cost of my order. It was clearly intended for a gathering, and not having essential items made everything far more inconvenient. The lack of care, poor communication, and unprofessional service reflect a serious disregard for customer satisfaction.
I have already informed DoorDash of these issues and suggested they review their partnership with this location, as it appears the staff is not properly trained to handle customer service or fulfill orders accurately. I am requesting a full refund for the missing and incorrect items and ask that this matter be addressed to ensure other customers do not experience the same treatment.
Thank you for your time and attention to this matter.
Sincerely,
Alyssa Thompson
Thompsonalyssa091@gmail.com
