I am not sure if I just have good luck with this Wendy's but I love it. Sure it can be a bit slow but if I ever see the drive up line long I go inside. I have a lactose issue so I alway let them know to leave the cheese off and they always do. I guess I understand if a place is busy it might take a minute to get food. I also would rather have fresh fries than old ones. I do miss the Wendy's salad bar from the 90's. read more

Today was the day for the free frosties and fries deal after the National Championship March Madness Game. We pulled up to the drive through, and asked for the deal. The guy through the speaker was extremely rude, yelling at us that they don't have it. He was mumbling his words, and screaming that "that was the whole point of the deal". We've had terrible experiences with this Wendy's before, and this is no different. DO NOT COME HERE! (we went through the drive through 8:50 pm 4/7/26) read more

this place just sucks. I saw dead cockroaches in the bathroom, how do you even kill cockroaches and the service wasn't good and the food was cold we need to do something about this location. read more

I ordered a bacon double stack just the sandwich proceed to wait at the window for 7mins. I received it without bacon and cold. This Wendy's is horrible. read more

This was the worst wendy's I've ever been to. All of our burgers and chicken sandwiches were raw inside. None of us could eat any of the food except for the fries and nuggets. The manager gave us a full refund and the cook came out and apologized and said he hadn't been trained on the grill yet but he was working it anyway. They also barely had any drink options through their machine and took a long time to give us our cups and find us lids. After reading other reviews and having my own experience I'm not sure how this place is up and running read more

I ordered this spicy chicken sandwich from Wendy's and the second bite I took was raw. read more

Wendy's - Spicy Chicken Sandwich - Fast Food Near Me - Brownsburg, Indiana

DO NOT EAT HERE !! Not only is their service extremely bad, but the place is dirty. I ordered a Cobb salad and they gave me a Caesar Salad with rotten lettuce and only 3 ingredients. Cheese that wasn't even cut up and Chicken that smelled rotten as well. I figured it was a mistake but NO! My daughters burger was burnt to a crisp, so much it split in half and curdled. The drinks came with the tape on top. Cool, thanks for that however the tape stuck to it and has no way of coming off so now I'm driving with an open drink. I 100% absolutely do NOT recommend this place. The state needs to shut it down. A new manager is a MUST! They also won't answer the phone due to multiple complaints. read more

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Service is always slow and orders are usually incorrect. Worst Wendy's I've been to, do not recommend

Waited in the drive thru line for almost 15 minutes. Two cars behind me backed up and left because the wait was so long and I eventually left too. read more

2 employees staffing. I'm pretty sure that's not approved by Wendy's No burgers No meat in chili and cold! Cold fries! Felt sorry for the 2 associates but this store should not be open. Couldn't get thru the Wendy's app to leave feedback. Sad for such a great brand! read more

Worst Wendy's experience in Indy, I won't ever come back to this location. Smells bad inside, slow service.

Why is it that Brownsburg hires DGFs workers? They serve cold partly frozen buns with hot breakfast patties almost every darn time I've gone. Then serve you cold potatoes wedges on top of that. Just shut down already and close shop, Wendy's standards are shit and they don't care. I'm done with them. read more

Every time I come here they always get my order wrong every.single.time. Do not come to this wendy's unless you want to get mad. Very unprofessional, slow service, and they either give you the wrong food or just nothing at all. If i could leave a 0 star I would. read more

Haven't been here in a long time because you can never tell if it is open or not. Regular Wendy's fare when they are open. The employees are nothing to brag about, even before Covid. I really wish something else would open in this spot, Just not another Mexican, burger or pizza place! read more

We went here for a fish sandwich on good friday. Attendant was young thin a d wore a hood. Ordered one fish meal and oe fish sandwich with tarter sauce on the side for both. Called me up and took food to the table. Had to go back to ask for our drink..... he looked at the order on his screen, said ok, and walked away. Brought me back a packet of sour cream. Asked again for our drink.... looked again and said ok and did bring it. Tarter sauce is ordered on the side because they all put too much on the sandwich. Yes, they put it on each sandwich, and yes, too much. Fries were warm but not hot enough. It's not worth the return. Won't go back. read more

Bathrooms were disgusting! Sticky black tarry goo all over bathroom floors. No soap. No toilet paper. Looked like the floors haven't been cleaned in year. Thank Goodness toilets were clean. Soda machine had hardly any options. I eat Wendy's nuggets regularly and these don't taste the same. Can't put my finger on it. This place needs to get in check, its pretty bad. read more

I went through the drive through this morning and there was no line. I ordered two breakfast sandwiches on sale for $1 each and a side of potatoes. I paid cash and received a bag of food. After getting to my final destination I discovered no receipt and only one sandwich. I hope there is better attention to orders after me. read more

Tried to give this location a few tries, but have gotten substandard food every-time. Burgers are overcooked and burnt, they are not put together correctly and missing bacon, tomatoes, etc... Very disappointed as my family likes Wendy's. We are not going to this location anymore and you shouldn't either. read more

Food was sloppy, spent 20 minutes of my 30 minute lunch standing at the counter no line waiting to order.

there are so may things that should be highlighted about the facility but I won't pile on since the review history shows a long term pattern of failure. indiana State Board of health I question your credibility for not shutting this place down. Hendricks County health dept. same comment. Town of Brownsburg can you do anything? Brownsburg police. very suspicious activity occurring behind the counter and interactions with people coming in and making no purchases. Wendys Corporation- why are you letting this site tarnish what use to be a great franchise. I've been in the community since this site opened decades ago. will never eat there again! Disgusting! read more

This place is constantly out of product or like last week could only take cash and then last night could only take card plus the gal at drive through said they were out of a lot of products before I even ordered. My order was wrong and cold. Whoever the manager or management is for this place runs it with complete incompetence. I wish I could give it negative stars. read more

This has to be the worse Wendy's in the USA! It's never open! 7:30am closed! Here it is 6:48pm closed! Makes no sense!

This Wendy's, along with every other Wendy's, is a joke. I pull up in the drive thru and the staff member says they're closed for the next fifteen minutes for a break. You can't make it up. If you hate yourself, eat here. read more

Poor customer service. Gave me stale potato wedges and cold food. Disgusting place. I would not go there.

Restaurant is clean, the 2 staffs this evening are so nice & very accommodating. Our food is ready in just a few minutes, chili is good & hot. read more

Its 7 pm on Saturday and on line said you are open till 11pm ?? Why?? How do you make money by not ever being open?? read more

Wendy's - the location of wendy's burgers - Fast Food Near Me - Brownsburg, Indiana

Much of what my review would say has already been echoed by other users. Instead I'd like to point out that many of the issues occurring at this location is a failure of management and leadership. The best thing they can do is either get their act together or close it down. This location only serves to harm the Wendy's brand reputability for consumers. read more

I was traveling thru town and we stopped off the interstate to have dinner. There is a note on the intercom to say "Hello" as they can't hear when someone pulls up. Then I started my order stating I have many orders. I ordered the triple decker for my nephew and the comment was that will take 10 min. I said that's fine go ahead and start cooking it. Then I started to order the next meal. And the next meal. And then I said hello? She said I was being snippy and she wasn't sure I was still ordering. I said I wasn't being snippy. I was trying to be efficient and order my family's food as we were traveling through. Silence. Again. I said Hello? Should I take my business elsewhere or are you going to take my order? She then took my order. At the window a young man stated the total about 42$ and I gave him my money and I asked for a receipt. He said it doesn't print. It's broken. I asked for the amount to be written down for travel reimbursement. Two women stated this is store 920 and you are in Brownsburg, insinuating for me to write it down. They gave my drinks to me and asked me to pull up. I did and a employee brought out my food in a timely manner. Then as I was checking the bag. Another person brought another bag out from a locked lobby and said this is part of your order too. They had shorted me a french fry and they had actually given me another 2 French fries and 2 chicken nuggets in this last bag. The store really needs to work on communication skills. I wasn't sure if my food was safe to eat. I don't think there was a manager there or I would not have been talked to like this. Don't go to this Wendy's until they clean up their employees foulness. Fold the bags. Have a receipt. Make sure the order is right. Be proud of your job. And don't be disrespectful of the customer. You are losing business daily. read more

You must order at a kiosk (they won't take orders at the counter) and they don't accept cash. I had to wait 5 minutes at the counter before anyone even noticed me to ask for ketchup and was lectured about how I had to use a kiosk before I could even say that I simply needed some ketchup. read more

Definitely the worst wendy's around central Indiana, possibly anywhere. Just got food from here accidentally through doordash because I'm usually closer to the Avon one, and it may turn me off from ordering delivery from Wendy's altogether just so I don't have to risk getting food from here. I got a chicken nugget meal from here and they entirely forgot the fries AND the chicken smelled and tasted weird, along with having a strange texture. They get 1 star for managing to get me the cherry coke though. read more

Is this place even open? No lights, no cars, no hope. For several years this business has gone down hill. Always running out of items like French fries, bread, and meat. Not serving breakfast but still staffing for said breakfast. Rude staff that messes up order totals. If you get food it is old and stale. Please close so that a more competent food chain can replace this burden of the community. read more

I have got to say the service was horrible I waited over 10 minutes to get justxa couple item. my food was cold in addition to being burnt to a crisp. I will sometimes go by there and it's not great but this was it. do not go to this Wendy's. it's a money pit. read more

Stopped for a quick bite to eat after house hunting in the area. Speedy service and extra friendly. The cashier is quite an asset to this restaurant. Obviously knows the regular customers and greets everyone with a warm and friendly smile. The restaurant is very clean and spacious. The bathrooms were both clean. Our food was prepared without issue. The restaurant was rather busy for a Friday afternoon. We had no complaints or issues. The four for $4 is quite a deal. I love that they have the drink machine with multiple choices. read more

Tried to go here twice and dining room has been closed both times. Most recently on a Sunday at 7PM. This place is a joke - it's 2023, not 2020. Open the dining room and actually let people into the building. read more

Food is cold and you wait in line forever when they are not even busy. Please close this place down it's horrible!

I used to work at this wendys i quit due to the horrible management and thought i would tell everyone what happens behind the scenes there as you know the building is horribly disgusting but what you don't know is the reason why you have to wait 15-20 min to get your order taken is because mangers tell the staff not to take orders because they are tired like wtf makes no sense considering the fact the mangers do nothing besides belittle the employees and sit in the back. every customer that comes in the dinning room is constantly insulted in the back some of the most foul things are said about them. recently a 16 year old employee was fired because he didnt stay until 12am keep in mind anyone under 18 CANT stay that long unless a wavier is signed (which it was not) he was only supposed to stay until 8pm. the burgers that you "enjoy" are cooked on a unclean grill i remember a time we had dropped a plastic bag on the grill and a manger said it adds flavor don't clean it. i was in total disgust. not to mention the mangers there bully a special needs kid behind his back 24/7 making him do everything that nobody else wants to do its horrible. oh and those gross bathrooms are like that cause we were told to NOT clean them! "if they are going to dirty them up then they can stay like that" i heard those words from sam that either is or was a manger there. Now ive heard a new story where some guy named Trent who is a new manger called a customer "a Fat bitch" which the person overheard. i could go on and on about this place and how horrible it is You can take my review down however many times you like i will keep posting it and wont stop until all of you are fired shame on wendys and shame on the district manger Arthur who never did anything when i brought this to his attention read more

This complaint goes back way before Covid, this place has the absolute rudest employees. I rarely ever go for this reason, we came here tonight because the kids wanted friaries, every person I had a major attitude. Sitting in drive thru line and the only thing we can smell was marijuana, unacceptable. My 8 year old son kept asking me what that smell was, I had to tell him it was a skunk. Don't go here, definitely my last time. read more

If I could give zero stars, I would. Unbelievable. Just went through and got a simple Dave's Single meal requesting two things off the burger and both were left on, it was so uncooked the cheese wasn't even melted and the fries are so hard/old they can't be eaten. They didn't give us an entire meal, made the only drinks they did give us wrong and left out the frosty we ordered & of course paid for. This has unfortunately been reoccurring with several visits to this Wendy's which has pushed me to leave this review. Ugh. I miss the old Wendy's. read more

Wendy's - a hamburger and a slice of bread in a wrapper - Fast Food Near Me - Brownsburg, Indiana

this Wendy's is horrible! i had cold fries and they had no drink options! the Customer service is horrible and i had to wait 10 minutes for my food and I had to wait 5 minutes because my fries and food was cold! this place is outrageously disgusting! the tables were not wiped down and there where bugs! the lady taking orders had an airpod in and there where THREE employees that were just talking in the back! the bacon was burnt on my sandwiches aswell! this place is disgusting and should be cleaned, get better employees, and better food! this place is a disgrace to Wendy's. P.S. there is mold in the trash! read more

the food was cold, and the service was terrible. there were 3 employees (one female, two male) and neither one of them was able to come to the counter for the first 5 minutes. the bacon was burnt- yes still cold. the cheese was not melted and one of the employees had an airpod in while taking orders. would not reccomend it. read more