The food itself is good, but there were a bunch of mistakes on our order. Me and a friend went by and I ordered a crispy chicken with mayo and bacon only. When I got home I was welcomed with lettuce and tomatoes on my chicken. While ordering I asked for a hamburger, but the lady at the window told me "What kind, there's a bunch of different ones on the menu" in a slightly rude tone, which I didn't appreciate. Besides that, I got cheese on my HAMburger, which makes no sense because I didn't ask for a CHEESEburger. They did get my food out fast, which was appreciated. read more

This guy sees me walking, I get to the door, he rushes, locks it & says "we're closed" yet clearly the time schedule on the door says the lobby is still open. read more

Wendy's - The staff member that held the door shut during lobby open hours telling me they're closed at 9:50pm - Burgers Near Me - Biddeford, Maine

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Founder would be appalled! No counter help, must input your own order on pos , then only credit cards no cash. the butgers are dry and the place is not clean, bathrooms filthy. what a shame. read more

The food was really good but I said no condiments and there was mayonnaise on my sandwich

Not clean, booths are not put together. Short staff workers are doing their best. For some reason there was a chunk of apple in my burger. We hardly ever go to fast food but needed a quick bite. Won't be going back. read more

Wendy's - a half eaten hamburger on a wrapper - Burgers Near Me - Biddeford, Maine

yummy but I have small spicE tolrince so bbq sauce is almost off the chart, spend time with family, service was good but no straw , place was good but spill under my table so 3 stars. read more

The drive thru here is set up horribly. Do you go from the street and block the outgoing traffic or go from the parking lot and block the parked cars? No clear answer. And the wait is horrible. Very very long wait. Could have probably grown the food we ate faster. No idea why the drive thru is so slow. It took about 20 mins or more for 5 cars to get through. Gave it 3 stars because our food was correct. I wonder if it is faster here to go inside instead. read more

This Wendy's is atrocious not only did they mess my food order up they gave me no sauce. The shakes were half drinking. It is disgusting in the bag. It smelt awful. read more

Been waiting for 30 minutes still waiting please never come here it's so bad you might even cry I'm crying I wouldn't blame anyone for crying I wanna go to the beach read more

Wendy's - Where's my Wendy's - Burgers Near Me - Biddeford, Maine

Food is always messed up. Today I said "Oh can I get some ketchup packets too please?" with a smile on my face at the window being as polite as possible and the old man working the window started muttering something along the lines of "it wasn't on the [expletive] screen" I didn't hear him that well but then he gives me 3 ketchup packets while shaking his head and slams the window before I could ask what his problem was. read more

I had the worst customer service I had ever had just now at the Wendys, Biddeford drive through. Pulled up, brightly said hello and how are you. Nothing, just a glare. Got my drink...crickets. Got the bag and said thank you so much, aren't you allowed to say anything, in a kidding manner. "Bad day" waa all I got. So, I wasn't trained this way in customer service. I was trained to be polite and respond and respond when someone spoke to me. So I called and got the manager on the phone. She said he wasn't rude, he just didn't say anything. Pardon me, but ignoring someone whonis speaking to you IS rude. So I said, " so you are excusing bad customer service?" She continued to defend his bad behavior. I again asked why she would defend bad customer service and told her they had lost us as customers and hung up. I am so sick of people being allowed to behave badly toward customers. We need to hit them in the wallets. Perhaps that will wake them up. read more

The manager at this location! Not sure if his name but he had Tattoos on his arms and I believe was bald. I am a Regional manager in charge of 273 employees across the eastern half of American so I have experience. This manager was dealing with being short staffed, assisting the window and assisting a disgruntled patron that couldn't figure out the Kiosk. He maintained positivity and complete composure while completing his work perfectly! I wish I caught his name because he deserves to be recognized for how well he manages this store. Thank you read more

Horrible service. 25 minutes and waiting for nuggets and a burger. What. The. Fuck. Bro.

Super kind when we order the wrong meal and we're very kind when we wanted to change it best service at any fast food I have ever been

Cleanliness is alright. Service is subpar. Food underwhelming. Drink machine is leaking and they were out of ketchup. read more

Decided to try Wendy's crispy chicken sandwich. Eating one sandwich gave me my whole weeks worth of salt/sodium. Wow, loaded. Not very healthy. Will stick to their burgers. read more

I ordered online with a pickup at the counter. When I got there at 6:30 pm the doors were locked. I checked my email which had me click a link to alert them that I was there and further stated that it would be brought out to me before I finished reading. At least 15 minutes went by and still no food. I drove around to the drive thru window on the other side of another vehicle to find out what was going on and got told that they weren't bringing out food and that I had to get in the drive thru line to get it or to to get my money back. A half hour went by before I got to the front of the drive thru line. The girl at the window thought it was funny that I had to go through such a hassle. I ask for my money back and left. I have never been so annoyed with a restaurant or its employees. Nothing was as it said it was going to be. I would have just got in the drive thru line from the beginning had the web site or email alerted me to the fact that they weren't doing online pickup orders. An hour of my time wasted for so called fast food! read more

Let me just start by saying I don't go to fast-food joints often, but I'm a sucker for Wendy's when I do want something quick. I have gone to this Wendy's on other occasions, and while I wouldn't refer to their service as stellar, I certainly wouldn't go with a one star rating. That being said, yesterday, 02/22/20 I went through the drive thru between 430 and 5 pm. My order was small and simple. The girl working the window got Midway through my order and told me to "hold on" so I did...I waited so long there were about 5 cars behind me and the driver in the truck behind me who had his window down said "what happened? They go on break?" I just shrugged and decided to pull forward. Now my order was not entirely complete as my daughter HATES mayo and I was going to order a 6 piece nugget also. However when I reached the window a girl with short light brown hair and a angry frown met me. I asked her to please read back my order as I didn't know if she had gotten it all. She was clearly not happy, she told me my order and hurriedly gave me my total. She then snatched my card out of my hand, rang it up, and with more than an obvious bad attitude practically shoved my card out to me, slammed the window shut without saying another word. Now I'm not one to make a fuss because I know folks have bad days. But this employee clearly had an attitude problem from the minute I pulled up to the window. Call me sensitive, but instead of getting treated poorly by an establishment that I am paying to do a small insignificant service for me, I will gladly drive an extra mile or two to not be treated so badly next time. read more

Decided to check out Wendy's restaurant in Biddeford as my wife took on the shoppers at the near by Wallmart. Upon entering I clearly was struck by the updated and modern decore as it had a very family friendly feei. There were quite a few custermers enjoying there burgers, fries and of course the famous Wendy's frosty. As I moved my way to the order line, I found myself behind several customers. I had a feeling it was going to be a short time before I ordered, however I was pleasantly surprised to find the line rapidly moved along. One of the things I found a little annoying was the fact that the on the wall menu wasn't completely visible as I moved through the line. I couldn't see the burger choices until I was next in line. I ended up getting a double stack burger, small fry and a small soft drink, so the lack of viewing the menu board didn't play a factor in my menu choices, however given the opportunity to see it longer, I may have changed my mind and ordered a larger burger. The sales person at the register taking my order was very friendly, however, the other irritation that sent chills up my spine was the young lady calling out the names of the people waiting for their orders. I am thinking she has missed her calling and should work as a barker selling popcorn or peanuts at a professional baseball game. Luckily my order was quickly made which afforded me the "no call" and was delicious. The burgers were sandwiched between two pieces of perfectly melted cheese. The fries were a bit to crusty for my taste, buy I ate them just the same. Despite the very few negatives I still found this Wendy's comforting, affordable and a friendly staff. Even the barker delivered your meal with a smile! read more

Wendy's - Let's get a Baconator! - Burgers Near Me - Biddeford, Maine

The girl In the drive thru a manager rude as heck and I sat there for 3 minutes and got cold ass food yet again I don't know why I don't learn but I will never go back there again they're always like that all the employees rude rude rude read more

Went in to Wendy's today to get a shake stood at the counter for five minutes while they all saw me standing there doing nothing. The second coworkers walk in after standing the they all greet her and talk to her about how she dye her hair. Awesome customer service skills shown by the management there at say not. Will not shop at any of the Wendy's anymore. read more

There are good Wendy's and bad, this one is good. Always get the cheap cheeseburger deluxes and bacon cheeseburgers and they are always so hot and fresh. Never had a bad spicy crispy here either. read more

This Wendy's is no different from any other. I went here for breakfast on the way to work last year for like a month straight 'cuz they handed out these coupons when they started serving breakfast. It ended up being a dollar for a sandwich and coffee, or something like that. Oddly the coffee was always really good. I kinda got addicted to that morning ritual, so when the coupon ran out and I stopped going I had a bit of a withdrawal going on. As regards to lunch, they're always packed but serve you pretty quickly. I've never really had an order screwed up and I've gone a number of times. Again, for a Wendy's, nothing wrong here, so an A-OK. read more

Food is always consistently good BUT at 3:30 in afternoon on a Wednesday every table shoukd not be dirty and glass doors looked like they haven't been cleaned in weeks...then just watched staff argue with an older couple about being overcharged for a small fry.... Do not recommend this place... even if just getting off Maine Turnpike...keep driving! read more

i was sitting here at my house enjoying my fries, when i reached in and poked myself, at first thought i was like "dang that's a crispy fry" upon further inspection i came to realize it was not a fry. but a tookthpick that had poked me, thank you wendy's probably "wood" be nice not to be poked. good thing i didn't "pick" a large. wendy's be "sharper" than that. read more

I have been eating at Wendy's since they opened in Maine. I look forward to the FRESH made burgers and make it a point to go to Wendy's. Today I stopped at the one on Alfred St. Biddeford, Me. and was totally disappointed. I ordered a Baconator combo meal and a Banconator Jr combo meal. It came with 2 pieces of bacon cut in half and the burger was all dried out. The Jr cam the same way. Ask the girl if it was right and she said this is right 2 pcs on each burger (1/2) Sorry to Wendy's as I will no longer eat at your establishments, Burger Kings Bacon King from now on. BY the way I also got the homestyle chicken strips and they were fantasic. I feel bad because I have always perfered Wendy's to anyone of the others read more

got a baconater and half way through sandwich realized it was raw in the middle, explained to worker and gave her sandwich back, she rolled her eyes and laughed with her manager and never offered me an apology or anything else. We won't go back Ever! read more

Perfect place if you want them to forget your fries, not give you any straws and mess up both of the burgers you ordered. As a person who is not a fan of cheese or mayo I was very dissapointed. read more