Clearly some people have a problem with this place, so I'll just hit the major points, since I work nearby and get food from here regularly:
Food quality:
This is where they shine. As far as fast food goes, the food here is pretty much ALWAYS fresh. Likely because of it's location right off Sunrise highway, so they stay busy and it doesn't have the chance to get stale. Plus, Wendy's is better than McDonald's and Burger King generally, with regard to what they offer (chili and salads, etc).
Drive through:
Yes, it's a crazy narrow drive through that has a funky angle. It's certainly large enough for anyone to drive through (whose been behind the wheel long enough to know how to handle their car). That said, the multicolored scratches on the guard rails to either side tell a different story. If you see the drive through and think, "I don't know if I can fit through there," just park in the parking lot they have and walk in. There's always plenty of spots.
Service:
This is hit or miss. Weekdays? No problem. Weeknights and weekends? Kinda slow. There were only a handful of times where I've gotten frustrated. Still worth it for the freshness of the food they serve, though.
Accuracy:
This is where they fail. I've lost track of how many times they didn't include part of my order. Seriously. From sauces for the nuggets, to ketchup for the fries, to entire sandwiches, their consistency in forgetting to include something I've ordered (and paid for!) boggles the mind. Which isn't a problem if you're eating there (you just walk back to the counter and let them know, they'll fix it quickly), but when you go through the drive through and are 1/2 a mile away before realizing they didn't give you part of your order, it's infuriating. My only advice is when you go through the drive through and they give you your stuff, DON'T drive off before checking your bag to see that they gave you everything you paid for. They might not like it, but trust me on this. I've donated too much money to them already from food I've paid for and didn't get.
Long story short... great, fresh food, but be careful with the drive through. read more